Schermer Kid friendly Vacations

Friendly staff, very clean and very quiet. In a very nice area on the outskirts of the city but only a 15 min tram ride from the centre

The lobby is beautiful and I really appreciated the complimentary drinks and snacks in the lobby. The room was spacious and clean.

very nice

The building looks impressive, as does most of the interior. However while the room itself looked good, there were some issues. 1. On the first night the air conditioning was insufficient given how warm it was. 2. The shower head would dip regularly despite our best efforts to screw it in place 3. The folding shower screen would slide by itself unless you found a specific spot to try to hold it in place 4. We were told that the mini bar was free (which while it did not contain alcohol, was free), and we were also told it would be replenished daily. It was not. 5. Most disappointing of all was waking up to shower in the morning, only to find there was no hot water!! When we called down to reception to advise them of the problem, they simply said they were aware of the issue, and that they had contacted someone for repair, but did not give a timescale, did not offer anything in the form of compensation, and did not even offer an apology. 6. When we asked for a slightly later checkout of no more than one hour, we were told we would have to pay an additional fee. No other hotel I have stayed at before has ever requested a charge for this. Overall, given this is supposedly a 5 star hotel, it sadly did not live up to expectations.

The room was beautiful. We even got an upgrade! The bed was the most comfortable of the whole trip. The air conditioner worked wonderfully the room. Service pizza was terrible but everything else was amazing

very nice

The building looks impressive, as does most of the interior. However while the room itself looked good, there were some issues. 1. On the first night the air conditioning was insufficient given how warm it was. 2. The shower head would dip regularly despite our best efforts to screw it in place 3. The folding shower screen would slide by itself unless you found a specific spot to try to hold it in place 4. We were told that the mini bar was free (which while it did not contain alcohol, was free), and we were also told it would be replenished daily. It was not. 5. Most disappointing of all was waking up to shower in the morning, only to find there was no hot water!! When we called down to reception to advise them of the problem, they simply said they were aware of the issue, and that they had contacted someone for repair, but did not give a timescale, did not offer anything in the form of compensation, and did not even offer an apology. 6. When we asked for a slightly later checkout of no more than one hour, we were told we would have to pay an additional fee. No other hotel I have stayed at before has ever requested a charge for this. Overall, given this is supposedly a 5 star hotel, it sadly did not live up to expectations.

The lobby is beautiful and I really appreciated the complimentary drinks and snacks in the lobby. The room was spacious and clean.

Friendly staff, very clean and very quiet. In a very nice area on the outskirts of the city but only a 15 min tram ride from the centre

very nice