Tam Hai Island Cheap Vacations

Everything was wonderful. The staff was amazing with an emergency situation we had. Specially Chloe, Susan and Christ

staff are very helpful during our stay! a very pleasant hotel!

Huge room Very clean A lovely respite after the business of outside Great food at the restaurant and delicious cocktails too Close to lots of other places to eat

The property was very clean and in an excellent location. The staff were absolutely wonderful. So sweet and courteous and caring. The pool was wonderful with beautiful views. The breakfast spread was mind blowing! Location was great, gym was very ample, and the spa was very relaxing. Would recommend going here as opposed to the street spas, as the practitioners really know what they are doing and it feels very high end and so clean. Worth every cent! I would definitely return to this hotel.

Very good location and nice room. Restaurant was good as well.

Beautiful property. Kind & helpful staff. I had an issue in our room. Found over a dozen bugs around both beds on our first night. They looked like fat maggots but I’m pretty sure they were actually maggots. Very unsettling. Shared video to front desk. Housekeeping came up to sweep them out the door. But nothing more. Housekeeping handed us bug spray and left. Unacceptable. After finding a few more crawling around the floor an hour later the front desk moved us to another room. Unfortunately the room was a bit of a downgrade from what I reserved. Nothing else was done. Management had not even apologized. The next day I contacted Expedia so I could be refunded the difference in room costs since I had been downgraded. Expedia called the hotel and Koi refused to refund the mere $14 dollar difference. Trust me I’m desperate for $14 it was more about the principle of fairness. Hours later I was called by someone in management and offered a better room & sent a fruit platter for our last night. I did get an apology. Sadly shuffling btwn several rooms we left behind 2 favorite tshirts & phone plug. Traveled across countries to relax only to go through this was disheartening. I do not believe this is a common experience here but it still happened.

Goods: Good mannered and helpful staff Good quality breakfast buffet Fantastic view from room Simple and comfortable room design To be improved: Room and bathroom floor could be cleaner Consider to add more workable space in bathroom e.g. to put toiletries, to hang bath and face towels Consider installing door or partition for the shower stall so that water won't splash everywhere, so that bathroom can be used by more than 1 person at the same time Consider using more opaque material for the window glass dividing the bathroom and the room to enable reasonable privacy. Current blinds used does not serve the purpose Bads: Terrible water pressure in shower; water could be suddenly very hot that burned the skin or suddenly very cold without warning, and the water temperature could not be controlled either. Will need to wait for a minute or longer until the water temperature turned back to a safe water temperature by itself before we could continue to shower!! Both the shower and sink drainage could be blocked and caused water overflowed anytime for a long while then suddenly unblocked to drain the water, but the bathroom floor and sink area already messy wet everywhere!!

Everything nice and comfortable the staff very helpful.

Hotel really clean, rooms are a bit small and no much privacy with toilet but overall is great hotel and staff very nice and polite

staff are very helpful during our stay! a very pleasant hotel!

Beautiful property. Kind & helpful staff. I had an issue in our room. Found over a dozen bugs around both beds on our first night. They looked like fat maggots but I’m pretty sure they were actually maggots. Very unsettling. Shared video to front desk. Housekeeping came up to sweep them out the door. But nothing more. Housekeeping handed us bug spray and left. Unacceptable. After finding a few more crawling around the floor an hour later the front desk moved us to another room. Unfortunately the room was a bit of a downgrade from what I reserved. Nothing else was done. Management had not even apologized. The next day I contacted Expedia so I could be refunded the difference in room costs since I had been downgraded. Expedia called the hotel and Koi refused to refund the mere $14 dollar difference. Trust me I’m desperate for $14 it was more about the principle of fairness. Hours later I was called by someone in management and offered a better room & sent a fruit platter for our last night. I did get an apology. Sadly shuffling btwn several rooms we left behind 2 favorite tshirts & phone plug. Traveled across countries to relax only to go through this was disheartening. I do not believe this is a common experience here but it still happened.