Mid-Atlantic Adventure Vacations

Hotel still needs to be updated wait for elevators very long

This hotel has a good location and is good enough. I was advised by a colleague who arrived before me to ask for a room upgrade ($100). The hotel is under construction, and apparently the lower floors are rough. My room was clean, but reeked of cigarette smoke. The thermostat was finicky, so either blowing cold or off and would not turn on. There are no amenities. No gym, no cafe. There is expensive, cheap coffee in the lobby. They call this a grab-and-go breakfast. Maybe my expectation was too high for the price paid. It was fine, but for the price, you can probably find something better.

Cons The “cafe” and “bar” are pitiful. The room was not cleaned every day. On day three, I called the front desk because I had no clean towels and the trash was overflowing and they told me “our policy is to clean rooms every day, however, to insure a visit from housekeeping, guests must call each day and specifically request one.” That is absurd. Half of the electronics charging ports did not work. The TV remote stopped working in the evening, replacement remote/batteries were not available until the “engineer” reported to work the following morning. The A/C air handler is in the room, and is extremely loud. The towels might scratch your skin off. The vinyl flooring planks were warped and would scrape your bare feet. The bed alcove is so small the bed is only accessible from one side. Pros The lobby area was consistently clean. The lobby desk staff was pleasant. The bed was comfortable. The A/C worked. Someone was available to answer the guest services phone 24/7. They weren’t terribly helpful, but at least someone answered the phone. There are lovely coffee shops within walking distance, as well as nice shops and restaurants in the adjacent neighborhood areas. The train entrance is convenient.

Room was clean but considering the location in Times Square, the lobby was so busy

The staff were friendly. The room was clean. The gym was nice.

Would always recommend

This hotel has a good location and is good enough. I was advised by a colleague who arrived before me to ask for a room upgrade ($100). The hotel is under construction, and apparently the lower floors are rough. My room was clean, but reeked of cigarette smoke. The thermostat was finicky, so either blowing cold or off and would not turn on. There are no amenities. No gym, no cafe. There is expensive, cheap coffee in the lobby. They call this a grab-and-go breakfast. Maybe my expectation was too high for the price paid. It was fine, but for the price, you can probably find something better.

Room was clean but considering the location in Times Square, the lobby was so busy

Hotel still needs to be updated wait for elevators very long

The staff were friendly. The room was clean. The gym was nice.

Excellent , great gym used it everyday I was there and breakfast is excellent ( didn’t try other meals)