Zanzibar All inclusive Vacations

Hotel is of very high quality, excellent staff service with very good restaurant and bar facilities. Staff were very welcoming and extremely courteous. Hakuna Matata!!

The accommodations, food, and service were incredible!

I’d like to raise a complaint about the way I was treated at reception. I went to ask what time our confirmed airport transfer would leave tomorrow, as no timing had been provided. The female receptionist laughed at me before saying, “Sorry, what’s your flight time?” I found her reaction very rude and dismissive. I was simply asking for information about a service arranged through the resort, and I expected a more professional response. In the end, she didn’t provide us with any information or clarify the pickup time, so we simply left.

Our stay at Diamonds Mapenzi Beach had several positive aspects. The location is good, the pool area is nice, and the staff are friendly, welcoming, and helpful throughout the stay. That said, there are a few points worth being aware of. The rooms appear more worn in reality than the pictures suggest, which detracts from the overall impression. In addition, the food unfortunately falls below expectations. Considering the price, the culinary experience could have been significantly better. This becomes particularly noticeable when compared to similar hotels in destinations such as the Seychelles or Cape Verde, where the food standard is often higher within the same price range. It is also worth mentioning that the Hotels.com Gold benefits (Early/Late checkout, Upgrade) do not seem to apply here (even when listed on confirmatio). However, this appears to be more an issue with Hotels.com rather than the hotel itself. Overall, a perfectly acceptable place to stay, but somewhat overpriced for the experience it offers.

The accommodations, food, and service were incredible!

I’d like to raise a complaint about the way I was treated at reception. I went to ask what time our confirmed airport transfer would leave tomorrow, as no timing had been provided. The female receptionist laughed at me before saying, “Sorry, what’s your flight time?” I found her reaction very rude and dismissive. I was simply asking for information about a service arranged through the resort, and I expected a more professional response. In the end, she didn’t provide us with any information or clarify the pickup time, so we simply left.

The best place i have visited. It made me feel at home

Our stay at Diamonds Mapenzi Beach had several positive aspects. The location is good, the pool area is nice, and the staff are friendly, welcoming, and helpful throughout the stay. That said, there are a few points worth being aware of. The rooms appear more worn in reality than the pictures suggest, which detracts from the overall impression. In addition, the food unfortunately falls below expectations. Considering the price, the culinary experience could have been significantly better. This becomes particularly noticeable when compared to similar hotels in destinations such as the Seychelles or Cape Verde, where the food standard is often higher within the same price range. It is also worth mentioning that the Hotels.com Gold benefits (Early/Late checkout, Upgrade) do not seem to apply here (even when listed on confirmatio). However, this appears to be more an issue with Hotels.com rather than the hotel itself. Overall, a perfectly acceptable place to stay, but somewhat overpriced for the experience it offers.