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Reviews of Zanzibar Queen Hotel

4 out of 5
Zanzibar Queen Hotel
Matemwe Beach, Matemwe

Reviews

9.6

Exceptional

Rating 10 - Excellent. 101 out of 129 reviews" "
Rating 8 - Good. 26 out of 129 reviews" "
Rating 6 - Okay. 1 out of 129 reviews" "
Rating 4 - Poor. 0 out of 129 reviews" "
Rating 2 - Terrible. 1 out of 129 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rafah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We had the villa- it was amazing, thank you for everything. If you have any complaints they do everything to make it up again. Very good service. Clean stay and relaxing environment
Stayed 3 nights in Dec 2023
Response from ZQH Team on Jan 10, 2024
Dear Rafah, we are very happy you enjoyed staying with us and we appreciate your kind feedback! Hope you visit us again! Kind regards,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway
Deluxe Apartment Sea Facing- 10/10. Clean. Great size. Quiet. Excellent view. First floor, so avoided noisy neighbours above us. Decent, but small safe. A/C worked well. Bathroom - 10/10. Clean. Lovely shower. Bed - 10/10. Very large. Very comfy. Mozzy nets and turn down service at night. WiFi - 10/10. Very good, considering where we were. Worked fine down by the pool and even worked by the beach! Pool - 10/10. Good size. Nice and clean laid out pool area, with plenty of loungers and shade. Beach/pool towels provided. Gym - 8/10. Small, with a ‘multi-gym’ and dumbbells. No CV equipment, but room for a workout and some aerobic exercises. Did its job. Spa - N/a. Didn’t use. Staff - 10/10. From check-in to check-out, all the staff were friendly, attentive and most helpful. Special thanks to Abdul and Fatima in the restaurant. Nothing was too much trouble. Breakfast/Dinner - 9/10. Stayed half-board and enjoyed it all. Breakfast was standard buffet, with an ok choice, that changed daily. Dinner was a set 3 course meal and on one occasion for Swahili Night, it was a buffet. All of these we felt were very good. Never went hungry! Hotel - 10/10. Could not fault anything with this hotel. The hotel grounds are magnificent and very well maintained. The peace and tranquility was a complete joy. It is right on a beautiful beach and the sea is lovely. The appearance/decor/furniture is everything you’d want. We’d definitely recommend this tropical paradise.
Stayed 5 nights in Sep 2023
Response from ZQH Team on Oct 2, 2023
Dear Jonathan, thank you very much for your amazing feedback! We are very happy you enjoyed staying with us so much! I guess what makes us most proud is the fact you found our staff so friendly and attentive - it is part of our DNA! Also food - we do pay a lot of attention to provide nice chocie and quality of meals, so it is good to hear it works! Thank you and welcome back!

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from ZQH Team on Sep 30, 2023
Hi Patrik, thank you for your feedback. We are happy you enjoyed staying with us.!

10/10 Excellent

PANAGIOTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Great to relax and unwind. The staff is super polite and ready to accommodate any request.
Stayed 3 nights in Aug 2023
Response from ZQH Team on Aug 27, 2023
Thank you for your kind review! We are happy you enjoyed staying with us! Kind regards!

10/10 Excellent

Sherista

Stayed 2 nights in Jul 2023
Response from ZQH Team on Jul 17, 2023
Dear Sherista, thank you for your kind review. We are very happy you enjoyed staying with us! Kind regards,

10/10 Excellent

Henrik

Stayed 7 nights in Jun 2023
Response from ZQH Team on Jun 12, 2023
Dear Henrik, your kind feedback during your stay and in a form of this positive rating is very appreciated! Thank you for staying with us! Kind regards,

10/10 Excellent

m a

Stayed 1 night in Apr 2023
Response from ZQH Team on May 5, 2023
It was our pleasure to be hosting you! Thank you for your positive feedback! Kind regards,

10/10 Excellent

Maria C

Stayed 4 nights in Apr 2023
Response from ZQH Team on Apr 26, 2023
Dear Maria, thanks for choosing Zanzibar Queen Hotel! We are happy you enjoyed staying with us! Welcome back! Kindest regards!

10/10 Excellent

Frederick

Stayed 3 nights in Feb 2023
Response from ZQH Team on Mar 5, 2023
Dear Frederick, thank you for your kind feedback. We are very happy you enjoyed staying with us! Kind regards!

8/10 Good

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint ophold med plads til forbedring
Hotellet er placeret ved en dejlig strand. Bungalow er lækker og meget rummelige. Rengøring var meget sent, det var lidt utilfredsstillende. Service for det meste fin og venlig. Men en utrolig sløv bartender. Bestilte drinks før maden, men de kom først, da vi var færdig med forretten. Hygiejnen kunne også godt være bedre, fx er håndskrift et must ved en buffet!
Stayed 3 nights in Jan 2023
Response from ZQH Team on Jan 31, 2023
Dear Bettina, thank you for sharing your experience and comments that will help us improve our service. We are happy you enjoyed staying with us inspite of these few areas of improvement you mentioned. Kind regards!

10/10 Excellent

Luis Bernardo Santos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled with my wife during Easter holiday, April, and we had a fabulous time at the Queen Zanzibar Hotel. We booked a garden view room, it was spacious and clean. Staff was super friendly and smiley, from reception to restaurant. We had half board with dinner included and we did not regret for a second. HB offered a la carte menu with 3 courses and ir was delicious. The beach in from of the hotel was also good. We definitely recommend Queen Zanzibar!
Stayed 7 nights in Apr 2022
Response from ZQH Team on Mar 26, 2024
Dear Luis,Thank you for your fantastic review! We're thrilled you enjoyed your stay with us, from the spacious room to the delicious meals and friendly staff. We look forward to welcoming you back soon!Kind regards.

10/10 Excellent

umer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Fantastic place. I was on a solo trip and the staff made me feel really welcome and even helped me arrange a scooter for the day. The beach is quiet and beautiful. I managed to run in the mornings along the beach which was perfect. I went the the other more popular side and must say that I preferred the more quiet side. The food was fantastic. If you’re anything other than white prepare for the other guests to stare at you like an alien which was annoying but other than that the stay was fantastic.
Stayed 4 nights in Feb 2022

10/10 Excellent

Anne-Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly amazing!
Amazing place, surroundings, staff, breakfast and rooms!! Would highly recommend. The staff deserves an extra applause, they were so friendly, helpful, and made our stay perfect. Will definitely come back.
Stayed 2 nights in Jan 2022

10/10 Excellent

Anais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachfront property, rooms are removed from beaches but top floor has beach view. Beach is long and beautiful but many sea urchins and low tides makes it not swimmable at all times. Proximity to Mnembe island however means you can go there snorkeling every day. Restaurant is very good. Breakfast buffet is plentiful. Staff meets every need and is very friendly. I was there during low season and it was calm and restful.
Stayed 2 nights in Dec 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST BOOK ! It’s worth it !!
This was a Solo trip for me and This hotel was by far the best resort I’ve stayed at! Everything was 10s across the board ! The staff are superb and the most respectful group of people. The hotel is designed beautifully , the views are sensational and the comfy vibes naturally balanced throughout the garden and hotel yard is beyond well kept ! The food is also to die for , I enjoyed every meal I had during my entire Holiday!
Stayed 7 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
L'endroit est sympa pour un séjours de tranquillité, mais pas beaucoup d'options et grands choses à faire. Le personnel peut chaleureux et ne portez pas de masques pour le service (cela était très frustrant) surtout qu'il parle à proximité. Le service aussi un peu deplorable: au déjeuner, il y avait des mouches qui s'invitent au buffet et si vous avez besoin d'un thé où vous l'apporte déjà dans une tasse. (Pas trop fan moi). Sinon, c'est un endroit tranquille moins bouillant et agréable
Stayed 3 nights in Jul 2021
Response from Zanzibar Queen Team on Jul 27, 2021
Dear guest, Thank You for the nice comments. As you mentioned it is a quiet place, in a quiet are of Matemwe where guests come to relax. However, we organise activities, night entertainments and we do it almost every day. Regarding wearing masks, there have never been any restrictions on the island and tourist do their research before choosing this destination. That is why people in Zanzibar do not wear masks. If there was, we would obviously follow. During breakfast there is a fresh food buffet so that our guests choose by themselves whatever they like. Sometimes bees are trying to get onto the sweet jams etc. However, we do our best and use all the natural repellents, as you must have seen on the display. Being a buffet there is also tea and coffee and cups to drink in. We are always willing to adjust to our guests desires regarding the way of serving it. To do so we need to know about it during the guests stay. Hopefully when you come back to Zanzibar next time we will meet all your expectations. All the best

10/10 Excellent

Rachael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I worked remotely from the Zanzibar Queen for three weeks, and it was wonderful. The staff is top notch, managament/front desk/housekeeping/restaurant staff/kitchen staff/security/spa staff were all friendly and helpful!!! The entertainment and yoga on site were nice additions, and really made my stay enjoyable. The room was quiet and well appointed. Seems like it was recently refreshed. The food at the restaurant was really good, and the options at the included breakfast were tasty and diverse, and allowed a really nice way to start the day.
Stayed 21 nights in Nov 2020

10/10 Excellent

Khalid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cast away experience
This hotel is amazing, the service is really good, the view from the rooms is awesome. We liked everything about it, location, service, food, friendly staff, the only small thing that is probably missing is that there aren't a lot of dining options around it, but it is definitely a perfect place for people who are seeking for a stay with a peace of mind, it is really a quiet place to stay in far from the noisy touristic areas.
Stayed 2 nights in Nov 2020
Response from ZQH Manager on Jan 22, 2021
Dear Khalid, Thank you for sharing your experience with us ! Please be assured that we will share your comment to our teams who will be delighted to improve their service thanks to your feedback! We look forward to welcoming you soon again Warm regards

10/10 Excellent

Jia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020
Response from Zanzibar Queen Team on Mar 14, 2020
Thank you Jia for your amazing review score. We are happy you loved Zanzibar Queen Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Free bikes to use was a nice bonus. Staff was friendly. Place attracts older generation of guests so if you want to be with younger crowd this hotel was full of geriatrics.
Stayed 1 night in Mar 2020
Response from Zanzibar Queen Team on Mar 14, 2020
Dear Guest, Thank you for your time writing your feedback. We are happy you enjoyed your stay and free bikes. In our hotel you can find guests in different age. Sometimes we have a lot of younger people, couples, groups of friends... Other time you can meet here lovely older crowd, sometimes families with kids. There is really no rule. All guests are more then welcome. Warm regards from Zanzibar!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is an asset to the hotel, so polite and courteous, always happy to help. Hotel and rooms are very clean and overall it's in a beautiful setting, with delicious food and drinks served. Definitely recommend, such a peaceful place, just what we needed. Thank you to everyone at Zanzibar Queen Hotel.
Stayed 6 nights in Jan 2020
Response from Justyna on Feb 9, 2020
Dear Guest, We are more then happy to read your amazing review. Thank you for all your beautiful compliments and it was a pleasure to have you here. You are always welcome back. Warm greetings from all of us :)

10/10 Excellent

Ryan, Abu Dhabi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They really treated us well here. Staff made us feel at home and were always helpful and cheerful. The Maasai guys they hire to look after the beach were friendly and also helped me dig sea urchin needles out of my foot. The evening meals were festive and had great entertainment every evening, including traditional jumping dances by the Maasai guys who look after the beach. Ordinarily I’m not a big fan of that type of thing, but this was all fun and casual and didn’t feel contrived. The setting is spectacular and they have large gardens that are well tended. We were happy with everything and it was one of our best ever beach trips.
Stayed 3 nights in Aug 2019
Response from Given on Jan 25, 2020
Thank you for staying with us, We are very much happy as a team that we made your stay memorable, Please welcome next time. Your feedback is Value to us.

10/10 Excellent

Thyago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond every expectation. FANTASTIC!
*THE* most positively surprised I’ve ever been at a hotel! Fantastic service, amazing food, great location for a relaxing getaway. I hardly ever say this, but I hope to go back there!
Stayed 6 nights in Dec 2019
Response from ZQH Team on Jan 4, 2020
Dear Thygo, Thank you so much for your wonderful words and review, we truly appreciate and we are very happy that you enjoyed your stay. It was a pleasure to meet and host you here. You are always welcome back again! All the best,

10/10 Excellent

Tatsiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Amazing bed and room, beautiful garden, delicious restaurant food. Thank you for the lovely 2 days and honeymoon treats we have enjoyed during our stay!
Stayed 2 nights in Dec 2019
Response from ZQH Team on Dec 24, 2019
Dear Tatsiana, We are pleased to learn that you enjoyed a wonderful and relaxing stay at Zanzibar Queen Hotel. Thank you for sharing your experience and recommending our place. We look forward to welcoming you back to the hotel and create more positive and memorable experience on your next visit. Warm Regards

10/10 Excellent

MM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to eat, stay, rest and enjoy, really couldn t be happier.
Stayed 9 nights in Nov 2019
Response from ZQH Team on Dec 2, 2019
Dear Guests, thank you for your recent stay at our property and indeed for your positive comments about the hotel and the service. This is truly appreciated and will certainly encourage and motivate all of us to maintain and even exceed on our current standards of products and service. We look forward to welcoming you back to the Hotel and create more positive and memorable experience on your next visit. My Best Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a lovely peaceful retreat. The food was excellent, the staff friendly, and the rooms comfortable. They have entertainment provided at dinner time every other night. The only problem we found was that this was very loud, and there is no alternative place to eat if you did not want to watch the entertainment. The volume in the dining room was very loud, and meant we were not able to talk to each other during the meal time, which was a shame as we were on honeymoon!
Stayed 6 nights in Sep 2019
Response from Hawa on Nov 9, 2019
Jambo, Thank you for staying with us, We appreciate your feed back. Looking forward to stay with you next time. Best regards, Zanzibar Queen Team

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay - will definitely come back!
Highly recommend this place! Excellent staff, excellent food, beautiful place. Great for families. Very reasonable price!
Stayed 1 night in Aug 2019
Response from Given on Sep 5, 2019
Thank you for your feedback, We real appreciate your review. Welcome again

8/10 Good

Hoi Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is good and hotel is pretty Staff are helpful But WiFi is really weak and it’s not cover the whole area around the hotel We can only access WiFi at the balcony of our room not even inside our room
Stayed 2 nights in Aug 2019
Response from Given on Sep 5, 2019
Thank you for your feedback, We real appreciate your review. We will make sure that next time the WiFi is fixed and you enjoy the high speed internet Welcome again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property that offers so many different amenities, tours to the city, spa services, and more. The food was incredible and staff were so friendly and accommodating. Definitely recommend, you’re getting so much good service and a luxury resort level hotel for a really good price
Stayed 3 nights in Aug 2019
Response from HAWA on Aug 22, 2019
Dear Guest, we appreciate your positive feedback about our Zanzibar Queen Hotel. We are so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon. Best regards, from all of us

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from Zanzibar Queen Team on Jul 16, 2019
Dear Guest, Thank you very much for taking your time and write us a review, we truly appreciate feedback 😊 Greetings from

10/10 Excellent

Mas-udah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation in Matemwe
Excellent welcome on arrival from Hawa who took us on a mini tour of the hotel & explained facilities. Stayed 3 nights in this lovely & relaxing hotel; grounds are beautiful, our room was very spacious & clean; buffet breakfast was different each morning with a delicious variety; dinners were exceptional. All the staff were very helpful, friendly & welcoming. I highly reccomrnend Zanzibar Queen & thoroughly enjoyed my stay at the hotel. Don’t be put off by the bumpy road to the hotel.
Stayed 3 nights in Jun 2019
Response from Given on Jul 4, 2019
Thank you for staying with us, We appreciate your feedback.

10/10 Excellent

Michelle, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were amazing--everyone was so friendly. The pool and beach were absolutely gorgeous. We also liked the nighttime entertainment and variety of food. It couldn't have been better and we look forward to returning.
Stayed 5 nights in Jun 2019
Response from HAWA on Jul 4, 2019
Jambo Michelle, Thank you for choosing us and staying with us were very happy that you enjoyed your stay with us. and it our pleasure to make sure our lovely guest they are very happy and enjoy the stay. We are really appreciate your review. waiting your return. Best regards from all of us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Given on Jun 26, 2019
Thank you for staying with us, We appreciate your review. We are working on every point to make sure that next time you have a memorable stay

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Zanzibar Queen Team on Jun 21, 2019
Dear Guests, Thank you for your recent stay at our property and indeed for your positive comments about the hotel and the service. This is truly appreciated and will certainly encourage and motivate all of us to maintain and even exceed on our current standards of products and service. We look forward to welcoming you back to the resort and create more positive and memorable. Warm regards

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the resort. The rooms are spacious, clean and comfortable. The staff was exceptionally friendly and helpful. It was a well looked after property with all amendments, big pool, great service, yummy food and quiet corners to retreat. Any time again!
Stayed 5 nights in Apr 2019
Response from Zanzibar Queen Team on Jun 1, 2019
Dear Anja, hank you for choosing Zanzibar Queen Hotel as your holiday destination and also for taking the time to write this sincere review of your experience. We are very happy to know we added fond memories to your holiday in Zanzibar. Warm regards from all of us

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second time at ZQ, and we were not disappointed. The rooms are spacious and clean. Food is amazing every time. The staff are pleasant, helpful, ever smiling, and always ready to help. The beach is fantastic and right by the hotel. We shall definitely be making a return visit. Special thanks to Mr. Sengeti and Aily Zanzibar.
Stayed 5 nights in Apr 2019
Response from Zanzibar Queen Team on Jun 21, 2019
Dear guests, Thank you for re-trusting us and we are very pleased that we met your expectations this time as well. You have a new home away from home at Zanzibar Queen Hotel with a family waiting for your return visit gifting us with the pleasures of creating more wonderful memories together. Warm regards from all of us

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Given on Apr 15, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new property and it’s absolutely beautiful. They did not spare any money when it came to details. The landscaping is stunning and there are so many areas to sit outside that are shady and beautiful. So much use of natural materials around the property and they encourage you to refill your water bottle instead of requesting new plastic water bottles daily. There are water cooler is scattered throughout the property. The pool is beautiful and open 24 hours (no lifeguard) and they have one activity a day from Yoga to henna. It would be nice if they had daily activities such as DailyYoga or water aerobics, daily reef walks, something for kids. I went with my 10-year-old and there wasn’t much for her to do other than hang out at the beach and pool. I knew there was not a kids club but they also were not any kids! The one downside is definitely the beds. The mattresses are hard. There’s a great variety of food, we especially love the fresh fruit and juices and fish. One night they had a barbecue and the selection was fantastic! Everyone at the property is extremely friendly and accommodating. It’s a really lovely place and I highly recommend it.
Stayed 4 nights in Mar 2019
Response from Given on Apr 15, 2019
Thank you for staying with us, Thank you for your good review, We really appreciate

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Z Queen
Outstanding Hotel. Everything was beyond expectations. I would definitely go back to this hotel.
Stayed 2 nights in Mar 2019
Response from Given on Apr 15, 2019
Thank you for staying with us, Thank you for your Good reviews, We really appreciate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was surprised at how small it was, but not a problem, if it had have been bigger i think there may have been a larger variety of food. entertainment for a small hotel was very good. everything very good,we were very satisfied.
Stayed 9 nights in Feb 2019
Response from Given on Apr 15, 2019
Thank you for staying with us, Thank you for your Good reviews, We really appreciate.

8/10 Good

Verified traveller

Stayed 9 nights in Feb 2019
Response from Given on Apr 15, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Zanzibar Queen Team on Feb 27, 2019
Dear Abdul, Thank you very much for taking your time and write us a review, we truly appreciate feedback. We are very happy that you enjoyed your stay with us 😊 Warm regards,

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing beach stay
Lovely beach hotel on the beach. We stayed half board and the food was good with different ‘themes’ each night and entertainment most nights. We had some issues whilst there but these were dealt with efficiently. Service at times in the restaurant is not up to standard but management are working on improving this. There is not much to do in the area but you can organise trips. Unfortunately it’s not easy to swim in the sea due to tides and sea urchins.
Stayed 9 nights in Feb 2019
Response from Given on Apr 15, 2019
Thank you for staying with us, Thank you for your Good reviews, We really appreciate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Given on Apr 15, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed at the Zanzibar Queen (ZQ) for five days mid-Jan 2019 to spend quality time together, and we weren't disappointed. ZQ is a beautiful property: meticulous attention to details with the landscapes and room decor and frontdesk hospitality; relaxed ambiance (no TVs in rooms), and optional organized activities for guests. These included complimentary yoga/meditation sessions, reef walks during low tides, and dinner performances. We also appreciated ZQ's environment- friendly hotel policies: organic gardens, no disposable containers at hotel, and beach clean ups with guests and hotel staff. Alright, the cons: a) Our A/C unit was broken. And despite efforts of A/C technicians and staff who visited our room 4 times in 2days before the frontdesk moved us to a different room where we spent the remaining 3 days@ZQ; It was annoying but we appreciated our new room; b) Following conversations with staff at the spa, where I got a wonderful body scrub, and with staff at the restaurant, where we had our breakfasts and dinners, we realized that ZQ staff were from the mainland Tanzania and NOT from Zanzibar. In the spirit of social responsibility that ZQ has certainly demonstrated with their environment-friendly policies, we hope that ZQ admin would consider empowering their neighboring local communities and offering work opportunities for qualified young men and women in Zanzibar. Otherwise, we recommend ZQ for folks looking for and we wish them all the best!
Stayed 5 nights in Jan 2019
Response from Kasia, Manager on Jan 27, 2019
Dear Guests, Thank you very much for your review! We are very happy to hear that you enjoyed you time in our resort. We really apologise for the situation with AC. Our maintenance staff tried hard to fix it without any luck. We had to change the whole unit and I am really sorry that we waited so long with offering you another room. We should have done it on the fiirst day. We really appreciate that you took time to talk to our staff and find out something about their backgroud. All together we have 54 staff in ZQ and 23 of them are originally from Zanzibar: chefs, kitchen helpers, gardeners and housekeeping. Unfortunately you talked only with spa and restaurant staff and that is right that only 1 waiter is from Zanzibar. However we cannot hire waiting staff without any English knowledge. We do support local communinty by arranging training for villigers and so far we hired 7 people after training. We also support local school, we buy fish and seafood from local fishermen from the village and we really try hard to make a difference. We just wish you talked to us (management) and learned the whole truth before posting unchecked information about our resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning solo trip.
Staying at the Zanzibar Queen was an absolute pleasure. As a young, female solo traveller, I felt safe, secure and very comfortable. The staff — from the drivers all the way to the housekeepers — was extremely friendly and helpful. The location, which is along the white sandy beach of Matemwe, was beautiful. It’s a nice, quiet place to rest and rejuvenate!!
Stayed 7 nights in Jan 2019
Response from Zanzibar Queen Team on Feb 7, 2019
Dear Guest, we appreciate your positive feedback about our Zanzibar Queen Hotel. We are so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was very nice.. Pleased with the stuff and their services. There are 2 problems: 1. The wifi connection 2. You cannot swim in the beach
Stayed 3 nights in Dec 2018
Response from Duma on Dec 19, 2018
Thank you for taking your time and stay with us at our Resort,it was very nice moment and i am very glad to read your nice reviews.All the best,and great thanks!

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great staff, great food.
Stayed 5 nights in Dec 2018
Response from Duma on Dec 19, 2018
Thank you very much,very happy to hear that and i hope every thing went well during your staying with us at our Resort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2018
Response from Zanzibar Queen Team on Feb 7, 2019
Dear Guest, we appreciate your positive feedback about our Zanzibar Queen Hotel. We are so glad to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon. Warm regards,

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No need to think twice
My stay at Zanzibar Queen was fabulous in every way. I travelled solo (female) and was made to feel welcome, at home and safe by every person working there. The service is perfect, and the staff are not stopped from (and are willing to) talking and sharing their stories. The food is outstanding and the hotel and its surroundings are stunning. It is based in a small fishing village (with not much else around but a few other hotels) and, I was told by locals, that the hotel contribute to the community which was the icing on the cake for me.
Stayed 6 nights in Nov 2018
Response from Watson on Dec 11, 2018
Thank you for your nice review Alexia,we really enjoyed your staying with us at our resort,you were such a very nice guest we appreciate you and always we are doing the best thing for our customers satisfaction.