Interior

Reviews of Royal Apartments City Centre Willemstad

Royal Apartments City Centre Willemstad
Wilhelminaplein 25, C, Willemstad

Reviews

8.6

Excellent

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 4 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

8.0/10

Cleanliness

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Anilsa

Stayed 2 nights in Apr 2023
Response from Debrienne on Jun 16, 2023
Hi Anilsa, Thank you for your review. We really appreciate you leaving a nice reviewKind regards, Debrienne

10/10 Excellent

Crystal

Stayed 4 nights in Mar 2023
Response from Mart on Nov 10, 2023
Dear Crystal,Thank you for the 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay. If you ever decide to visit again, we'd be delighted to host you once more.Warm regards,Mart BeerlingCustomer Success Agent

4/10 Poor

Freddy

Business traveller
Disliked: Cleanliness
I have sent these messages including pictures as proof: You definitely need to improve the cleaning of the apartment including the bed sheets. The rooms like it has not been cleaned in years! (Pictures to proof available). I am leaving tomorrow morning already but I felt really sick in the appartment couldn't stay in it so I started looking for what cause it.And I saw the mess under the bed (pictures to proof it!). It's insane Reaction; My apologies for this. End of story!
Stayed 2 nights in Mar 2023
Response from Mart on Nov 10, 2023
Dear Freddy,Thank you for taking the time to provide your feedback regarding your recent stay with us. We genuinely appreciate your comments and want to address the concerns you've raised about the cleanliness of the apartment.First and foremost, we want to extend our sincerest apologies for the cleanliness issues you encountered during your stay. What you described is not at all reflective of the standards we uphold in our properties. We take cleanliness and guest comfort very seriously, and we're truly sorry that we fell short in this regard.We understand that the condition of the apartment, including the bed sheets, was not up to your expectations, and we appreciate the pictures you provided as evidence. This is not the experience we want our guests to have, and we are committed to taking immediate action to rectify the situation.In this case, we should have promptly arranged for our housekeeping service to clean the apartment and replace the bed sheets to ensure a clean and comfortable environment for you. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we did not meet your expectations.We appreciate your understanding and patience as we address this issue. Please know that your feedback will help us improve our services, and we hope that you will consider staying with us again in the future to experience the level of quality and cleanliness that we aim to provide.Once again, we sincerely apologize for the inconveniences you faced during your stay, and we appreciate your feedback as we strive to make necessary improvements.Warm regards,Mart BeerlingCustomer Success Agent

10/10 Excellent

Virgil

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is in a great location right in the middle of the commercial centre. Definitely would be considered a property we would return to!
Stayed 1 night in Apr 2022
Response from Romee on Apr 13, 2022
Dear Virgil, thank you so much for your positive review! We really appreciate it and we are happy that you enjoyed the apartment. We hope to welcome you again! Kind regards, Romee

10/10 Excellent

Nancy Rollins

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is modern, clean with all the amenities and most important centrally located. Planning another trip in December and I will be staying here. Thanks
Stayed 3 nights in Feb 2022
Response from Romee on Feb 28, 2022
Dear Nancy, thank you for leaving us such a positive review! It is wonderful to read that you enjoyed your stay in our apartment and that you plan to stay with us again in December. We look forward to welcoming you again! Kind regards, Romee

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Pro: Central location, and right in the center of the city. Walking distance to the bus stop, restaurants, casino, coffee shops, etc. Con: Central location, it can be noisy in the evenings. But you're right in the action. Well designed unit, and has everything you need to enjoy your vacation.
Stayed 6 nights in Feb 2022
Response from Thaelis Jacobs on Feb 17, 2022
Dear John, Thank you for such an amazing review. We are happy to hear that you enjoyed your stay with us and are looking forward to host you again in the near future!

10/10 Excellent

Jeroen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ideal location in the center of the town. Very clean. Unfortunately, there was no table to eat/work on.
Stayed 6 nights in Sep 2021
Response from Thaelis Jacobs Operational Manager on Nov 3, 2021
Dear Jeroen, Thank you for leaving us a review. We are delighted to hear that you had a wonderful stay with us, it was a pleasure having you! Thank you, we will use your feedback to provide an even better experience for our guests. Looking forward to welcome you again in the near future!

8/10 Good

leandro

Travelled with family
Liked: Room comfort
Apartamento bem equipado mas longe da praia
Apartamento bem localizado pra quem quer conhecer o centro de Curacao. Se quiser praia não fique aqui. Bem confortável e equipado. Cozinha completa. Há uma escada grande pra subir que pode se tornar um problema na hora de carregar malas. Estacionamento na rua. Restaurante embaixo do apartamento que de vez em quando faz barulho.
Stayed 7 nights in Jan 2024
Response from Mart Beerling on Jan 19, 2024
Dear Leandro,Thank you for taking the time to share your feedback about your stay. We're pleased to hear that you found the apartment well-located, comfortable, and equipped with a full kitchen.We understand that the staircase and street parking can be a bit challenging, and we apologize for any inconvenience this may have caused. Regarding the noise from the restaurant below, we'd like to mention that staying in the center of the city does come with some urban sounds and activities, which can vary from time to time.Despite these minor inconveniences, we hope you had an enjoyable stay and were able to explore the center of Curacao to the fullest. If you ever decide to return, we'd be happy to host you again.Warm regards,Mart BeerlingCustomer Success Agent

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excelente ubicación
Stayed 3 nights in Feb 2022
Response from Romee on Mar 23, 2022
Thank you very much Miguel, we hope to welcome you again!