2 restaurants, American cuisine
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Reviews of Hyatt Place Washington DC/National Mall

3 out of 5
Hyatt Place Washington DC/National Mall
400 E Street SW, Washington, DC

Reviews

8.2

Very good

Rating 10 - Excellent. 704 out of 1559 reviews" "
Rating 8 - Good. 459 out of 1559 reviews" "
Rating 6 - Okay. 225 out of 1559 reviews" "
Rating 4 - Poor. 98 out of 1559 reviews" "
Rating 2 - Terrible. 73 out of 1559 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jasmine, North White Plains

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was very clean and spacious.
Stayed 2 nights in May 2024

10/10 Excellent

marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024

8/10 Good

Krzysztof, Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with too little dining options.
Stayed 1 night in May 2024

10/10 Excellent

Luis Arturo, Brownsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in May 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Max Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 8 nights in Mar 2024

8/10 Good

Arash, Fairfield

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, good size room, loved the rooftop bar/restaurant. Didn't like the breakfast room to improve
Stayed 5 nights in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

LOuise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely clean hotel, good breakfast, comfortable room. no stores or bars anywhere near, 10 minute walk to restaurants wasn't a problem, but after a full day of walking around all the museums, it would have been nice to have restaurants close by.
Stayed 5 nights in May 2024

8/10 Good

Laurence, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The hotel is a two block walk from L’Enfant Metro and a four block walk from the Air & Space Museum. The staff were friendly and helpful. Breakfast was alright. Sometimes some hot items were overcooked, but the variety of foods available seemed better than other hotels in this class . The one caveat is that the hotel is in a restaurant desert. The wharf is a fifteen minute walk away and restaurants in the Penn Quarter are just as far. The hotel is clean but a little tired. Surprisingly quiet given the close proximity of a freeway and fire station.
Stayed 7 nights in Apr 2024

2/10 Terrible

Susannah

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We were not very impressed with our stay at this hotel. Upon check in, we were told our room was given to someone else (the people staying decided to stay longer) and instead of making them switch rooms, they made us switch. We requested 2 queen beds and a sofa bed, and apparently the only room available was a long bed. In our reservation, we indicated 5 people needed a place to stay. While talking to the manager, she let us know there was nothing they could do. I was not going to let my mother in law sleep on the floor, so my husband ended up sleeping on the floor in a hotel we paid for. The next morning I went to the front desk to ask about another room, and a different person was at the desk. She let me know that she could not guarantee another room for us for the rest of the week, but to come back that afternoon. I was not going to arrange my day on vacation to go back to make sure we had a room, that we had reserved. She reluctantly said we could put our stuff in a storage room until we got back that night. When we got back, we finally got a room with 2 queen beds and sofa bed. The bathroom door was so broken, we couldn’t even shut it. Back again to check in desk. Finally the 4th lady felt bad for us and was kind enough to make sure our room was what we had requested and everything worked. Would have been nice to have been compensated for the trouble. Especially sleeping on the floor. Very disappointed.
Stayed 6 nights in Apr 2024

6/10 Okay

Sarah Marie

Travelled with family
Liked: Cleanliness, property conditions & facilities
it’s nice that it’s so close to the mall, but it’s a food wasteland. frustrating that there aren’t more dining options close by
Stayed 4 nights in Apr 2024

10/10 Excellent

Theresa Huntington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Convenient transportation via UBER to anywhere. Especially close to Reagan Airport.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast every day, which is a big plus in D.C. Super clean and quiet, even with school groups. Staff was exceptional. Only one who wasn"t, who we never saw again. Considering food prices in D.C. they were very reasonable.
Stayed 6 nights in Apr 2024

8/10 Good

Donna Buck

Liked: Cleanliness, staff & service
A few issues with room- drawers wouldn't stay shut (tripping hazard) and bathroom mirror peeling off, elevators taking so long- then going wrong direction upon entering -!but staff was amazing - so nice and friendly!
Stayed 2 nights in Apr 2024

4/10 Poor

Donald

Travelled with family
Liked: Staff & service
Disliked: Amenities
Wanted to be close to the capitol mall and this met that criteria but otherwise was disappointed. Proximity to the freeway makes those rooms VERY loud. They did move us after two nights and it was better. Breakfast area is too small for the number of guests and almost always had a line running out of food, dishes and utensils. There are almost no dining areas around the hotel other than a subway that closes early so be aware and plan ahead.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ramona Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

LM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Dai

Stayed 2 nights in Apr 2024

6/10 Okay

Marna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel. Maintenence was in my room at check in (which was expected) and said they would be back to finish fixing the blinds. They never came back. Other than that and the water pressure being low we had a great time!
Stayed 3 nights in Apr 2024

6/10 Okay

Laura

Travelled with partner
Elevators slow. Dining and bar under staffed
Stayed 6 nights in Apr 2024

6/10 Okay

Elizabeth

Travelled with family and small children
Great accommodations, location; slow to respond front desk (needed sheets, towels, toiletries bc didn’t have enough in room) and took multiple requests and follow up
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul, LONGMEADOW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Vaishali, Richfield

Stayed 6 nights in Mar 2024

8/10 Good

Myra

Travelled with family
Liked: Staff & service, amenities
Love the staff. Hotel rooms need to be updated.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary Margaret, Lockport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Convenient location. Would definitely stay here again.
Stayed 4 nights in Apr 2024

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service
All employees were very friendly and helpful when necessary. It was clean and comfortable. There was however, a fire in the hotel while we were there. Room alarms were not working! We were alerted by a person from our group when she called me because she couldn't find us outside. We never heard an alarm until we left our room (only in stairwell)to head outside. I'm pretty sure a lot of the hotel residents were not even aware of the fire. Could have been a completely different outcome had the fire been worse...
Stayed 4 nights in Apr 2024

6/10 Okay

Sudip, Omaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn, Brick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast
Stayed 2 nights in Apr 2024

2/10 Terrible

Angela

Stayed 1 night in Mar 2024

4/10 Poor

Janna

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Cassandra Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, staff were very helpful and responsive. The breakfast was great. The location was ideal. We walked to few places and Ubers were a short ride when needed. Other reviews complained of hearing noises from cars, it was minimal and to be expected when staying in a large city close to all the action. We used sound machine app on our phone and heard nothing.
Stayed 4 nights in Mar 2024

10/10 Excellent

Louis

Stayed 4 nights in Mar 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

LaJeune, Alexandria

Travelled with partner
Liked: Staff & service, property conditions & facilities
The location is perfect for dining at the DC Wharf. We were there overnight for an overnight stay. The staff is great. Shout out to CJ! He makes delicious apple martinis. :)
Stayed 1 night in Mar 2024

10/10 Excellent

Xia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Property was nice and pleasant to stay in.
Stayed 2 nights in Dec 2023

8/10 Good

Heather Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast time gets crazy if you don’t get there early. Otherwise we very much enjoyed our stay. Quiet hotel, close to many things to walk to. We felt safe.
Stayed 3 nights in Mar 2024

6/10 Okay

Natasha

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The breakfast was below average, the beds were ok, there is not many food options for fast food close by. The restaurants by the hotel are high priced and fancy. Walking distance to National Mall area is not close so be prepared to walk a lot or use uber or scooters. The evening bar staff were not pleasant. They did allow us to get our room early since we arrived b4 check in and that was really nice! But I would recommend staying closer to the warf area if you want cheaper food choices and more selections.
Stayed 4 nights in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Wharf and Monuments
Stayed 3 nights in Mar 2024

10/10 Excellent

JIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Janie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Tiffany

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived around 2:00pm. were told it will takes 45 minutes for our rooms to be ready. And we waited more than two hours for the room!
Stayed 2 nights in Mar 2024

10/10 Excellent

Anicea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Feb 2024

4/10 Poor

Akiko

Travelled with group
Disliked: Amenities
Staff mistakenly gave away my reserved room before we actually came back at 7 PM. I booked the room in February and paid for one night ahead of time. Staff must have neglected my reservation during the day while I was out. I left my bags in storage with the female staff at 1 PM. My reserved Double bed room was not ready at that time. I had to wait two hours after 7 pm in order to get a room. It turned out to be a King bed with a very Poor sofa bed. We requested extra blanket or comforter but was never delivered therefore my friend couldn't not sleep well, because the sofa bed coil was bouncy and squeaky and not enough warmth. My guess is that they don't have enough Housekeeping staff to take care of needs during the night.
Stayed 2 nights in Mar 2024

6/10 Okay

Maisha A

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Andras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for exploring the Nationall Mall and museums. We did not need our car but with a bit of a walk we could get to museums and metro stations. Free breakfast was nice. The hotel was quite close to a highway but there was barely any noise.
Stayed 3 nights in Mar 2024

8/10 Good

Ranae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean on the surface but needed a deep cleaning. Some wear but over all still nice. Location was good for walking to the Mall and museums as well as the warf.
Stayed 7 nights in Mar 2024

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, staff & service
Close to the sights. Hotel was noisy at times and beds not that comfortable. It was adequate.
Stayed 2 nights in Mar 2024