Indoor pool, 3 outdoor pools, open 7:00 AM to 11:00 PM, pool umbrellas
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Reviews of Holiday Inn & Suites Virginia Beach North Beach, an IHG Hotel

3 out of 5
Holiday Inn & Suites Virginia Beach North Beach, an IHG Hotel
3900 Atlantic Avenue, Virginia Beach, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1008 reviews" "
Rating 8 - Good. 284 out of 1008 reviews" "
Rating 6 - Okay. 156 out of 1008 reviews" "
Rating 4 - Poor. 91 out of 1008 reviews" "
Rating 2 - Terrible. 47 out of 1008 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Nathan on May 26, 2024
Thank you so much for your feedback, and thank you for staying with us here at Holiday Inn & Suites - North Beach, Virginia Beach.

10/10 Excellent

JODI

Liked: Cleanliness, staff & service, property conditions & facilities
the pool and hot tub are amazing.
Stayed 1 night in May 2024
Response from Nathan on May 26, 2024
Thank you so much! We are happy you enjoyed our pools and hot tub. We will share this with the rest of the staff as we use feedback like yours to improve and help our hotel.Thank you again for staying with us here at Holiday Inn & Suites - North Beach, Virginia Beach!

8/10 Good

Karen H

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how friendly and helpful the staff were. The room was clean, with easy access to the beach and shopping areas. We stayed for 8 days and using the washer/dryer for free made it very helpful. The outdoor and indoor pools were clean and fun for the kids.
Stayed 8 nights in May 2024
Response from Property Management on May 22, 2024
Thank you, Karen H for this favorable review. All feedback is graciously accepted, and we will share your comments with our team who will be gratified by your comments.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Very nice!!! Sliding door broken, but otherwise great stay!
Stayed 2 nights in Mar 2024
Response from Thomas - Front Office Manager on May 8, 2024
Thank you for your review and feedback, Laura! We're glad you enjoyed your stay with us and hope to have you back again!

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay.
Stayed 2 nights in Apr 2024

8/10 Good

Darlene

Travelled with partner
Didn’t see any animals which was good. Hope the price stays low.
Stayed 1 night in Apr 2024

6/10 Okay

Keaira

Stayed 1 night in Apr 2024
Response from Nathan on May 13, 2024
We appreciate you taking the time to review us, as we take feedback such as this very seriously. We value all feedback and will share yours with the respective department heads for their review.Thank you.

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Apr 2024

2/10 Terrible

Marceliano

Stayed 2 nights in Apr 2024

8/10 Good

Regina, Salisbury

Stayed 3 nights in Mar 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 5 nights in Mar 2024
Response from Property Management on Apr 11, 2024
Thank you, Pam, for this review - we value all the feedback we receive, and we will pass this along internally.

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
Everything was clean, service was great, food was great. Etc Great 😃👍
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 11, 2024
Thank you, Patricia, for this review - we value all the feedback we receive, and we will pass this along internally. It is gratifying to know that we exceeded your expectations.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property.Staff was really great and accommodating. The theater and inside pool were a plus for rainy days. Views were awesome from the room.
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 6, 2024
Thank you for this complimentary review - we value all the feedback we receive, and we will pass this along internally.

10/10 Excellent

Carissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with friendly staff.
Stayed 1 night in Mar 2024
Response from Property Management on Apr 1, 2024
Thank you for your kind words - we value all the feedback we receive, and we will pass this along internally.

6/10 Okay

Todd

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Does anyone ever attend the front desk/ andwer the phone??
Stayed 2 nights in Mar 2024

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love the location Pricey
Stayed 1 night in Mar 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant for dinner was outstanding, some of the best food I have ever had, service was on point
Stayed 1 night in Mar 2024
Response from Property Management on Mar 28, 2024
Thank you Joseph for this review - we value all the feedback we receive, and we will pass this along internally.

8/10 Good

Jason

Stayed 3 nights in Mar 2024

10/10 Excellent

Marybeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nights sleep! Pool looked fun!
Stayed 1 night in Mar 2024
Response from Property Management on Mar 28, 2024
Thank you Marybeth for this review - we value all the feedback we receive, and we will pass this along internally. Come back and see us when all the pools are open for the summer.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ocean view room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Manon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was out of service. Would have liked to use it after running a marathon.
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 19, 2024
We are very sorry Marion to hear of your experiences with our jacuzzi; our goal is for every guest to enjoy their stay at Holiday Inn North Beach. We value all feedback and will share yours with the respective department heads for their review and follow-up. The jacuzzi heating unit has since been replaced.

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Andrea, Richmond

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We thought the staff was outstanding. The property needs work. The towels had a terrible smell. The bathroom was rusting and the wood on the counter was peeling. All of the carpeting looks very dirty. We know some of this is sand, but it does not inspire confidence in the cleanliness of the place.
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 14, 2024
We are very sorry Andrea to hear of your experiences with your room condition; our goal is for every guest to enjoy their stay at Holiday Inn North Beach. We value all feedback and will share yours with the respective department heads for their review and follow-up.

6/10 Okay

Kristina

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Breona

Stayed 2 nights in Mar 2024

2/10 Terrible

Lindsay

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend
Stayed 2 nights in Mar 2024
Response from David - 757.419.3661 on Mar 11, 2024
We're sorry to hear about your experience; our goal is for every guest to enjoy their stay at Holiday Inn, North Beach. We would love to discuss this with you directly and gather more specific details - please feel free to reach out to me personally at your convenience!

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities for family
Stayed 1 night in Mar 2024

8/10 Good

Tinnakorn

Stayed 2 nights in Feb 2024

8/10 Good

Tonya

Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Sonja

Travelled with family and small children
Liked: Staff & service, amenities
The hotel is dated, needs sprucing up. One elevator down for our stay, Pool area was dirty. The beds were comfortable and clean. Italian restaurant was closed. Breakfast buffet was fair.
Stayed 3 nights in Feb 2024
Response from Property Management on Mar 11, 2024
We are very sorry to hear of your experiences; our goal is for every guest to enjoy their stay at Holiday Inn North Beach. We value all feedback and will share yours with the respective department heads for their review and follow-up.

10/10 Excellent

Terri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to go to loved there indoor pool and hottub buffet breakfast computer room and movie room
Stayed 2 nights in Feb 2024
Response from Property Management on Feb 20, 2024
Thank you Terri for this review - we value all the feedback we receive, and we will pass this along internally.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Could be nice needs work
A lot of stuff not working. Ice makers, toilet went down twice, only one elevator working, WiFi was down half the day. Could be a really nice place just need to invest in working infrastructure.
Stayed 4 nights in Feb 2024
Response from Property Management on Feb 20, 2024
We are very sorry to hear of your experiences with the WiFi service interruption, your toilet, elevator and the ice machine; our goal is for every guest to enjoy their stay at Holiday Inn North Beach. We value all feedback and will share yours with the respective department heads for their review and follow-up.

6/10 Okay

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Farrah, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Ok for one night
The hotel is in a good location. The beds were comfortable and the breakfast was good. The elevators were slow and really small. We had to call 4 times to get additional blankets and the bathroom had a rusted towel rack and there was rust on the door to the bathroom. It is definitely dated and needs a makeover. The suite was spacious though so overall not bad for just a one night stay. I wouldn’t recommend a longer stay.
Stayed 1 night in Feb 2024
Response from Property Management on Feb 19, 2024
We are very sorry to hear of your experiences with the delay in fulfilling your blanket request and some room conditions; our goal is for every guest to enjoy their stay at Holiday Inn North Beach. We value all feedback and will share yours with the respective department heads for their review and follow-up.

8/10 Good

John

Travelled with partner
Liked: Staff & service
Oakley was great she told us about a seafood buffet that was excellent. And another one that she recommended was also great. She was very friendly. The only bad thing was we spent almost $600 for 2 nights and did not get our room serviced.
Stayed 2 nights in Feb 2024
Response from Property Management on Feb 19, 2024
Thank you, John, for this review - we value all the feedback we receive and will pass on your comments regarding our Housekeeping services. Oakley is indeed an asset and will be pleased to know her efforts have been recognized and appreciated.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in the hotel staff was so genuinely nice and helpful!…even down to a simple thing like noticing that you are coming down the hallway and holding the elevator for you! Truly seemed like they love what they do! The views from my room were breathtaking and the space and amenities in the room was amazing. Everyone has to try their lazy river pool! Great location in walking distance to stores, restaurants, and entertainment! Definitely coming back!!!
Response from Property Management on Feb 17, 2024
Thank you Lisa for your kind words; they will be shared with all of our team who will be glad to know their efforts were recognized and appreciated.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Dion, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Penny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for the polar plunge the staff was unbelievable nice and kind to us the lazy river and hot tub was a nice surprise we I will definitely be coming back to stay
Stayed 2 nights in Feb 2024
Response from Property Management on Feb 17, 2024
We can receive no greater compliment than the commitment to return. Thank you

10/10 Excellent

Jamie

Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated the free upgrade offered to us when we checked in & front manager and other staff were all so very friendly and welcoming. Definitely staying here again in the future!!!!
Stayed 3 nights in Dec 2023
Response from Property Management on Feb 17, 2024
I am glad our team was able to exceed your expectations. Thank you for sharing your appreciation in this forum.

10/10 Excellent

Ariel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly, checked in just took few min. Kids had great time. There are dolphins swimming there in the morning.
Stayed 1 night in Dec 2023
Response from Property Management on Feb 17, 2024
Kids having a great time translates into parents being able to relax and enjoy as well. Glad to hear our dolphin training is paying off too.

8/10 Good

Stacey

Stayed 1 night in Dec 2023

10/10 Excellent

Chanta

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 1 night in Dec 2023

6/10 Okay

Larry

Travelled with family
Stayed 2 nights in Dec 2023