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Reviews of Hotel Santo Stefano

3 out of 5
Hotel Santo Stefano
Campo Santo Stefano, 2957, San Marco, Venice, VE

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 96 reviews" "
Rating 8 - Good. 30 out of 96 reviews" "
Rating 6 - Okay. 5 out of 96 reviews" "
Rating 4 - Poor. 3 out of 96 reviews" "
Rating 2 - Terrible. 3 out of 96 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a delightful place to stay! This small boutique hotel may have had small rooms, but they were adorable in decor, shower was nice and spacious, and bed was so comfortable! The staff was very helpful and warm. The add-on option of breakfast for 10 euro was AMAZING!!! Would highly recommend this place if you are looking for a smaller hotel situated in a central part of Venice!
Stayed 1 night in May 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay in san Marco was amazing. The staff were super friendly. The location was so convienient. Literally a 10 minute walk to St Marks Square.
Stayed 2 nights in May 2024

8/10 Good

Ashley

Liked: Staff & service, amenities, property conditions & facilities
The guy at the front counter was super nice in helping me figure out transportation and recommendations for dinner. The bed is more firm than i like but i do have arthritis so that may be a factor. The shower has a rainfall shower head super amazing, but the private bath is outside the room which was in the listing. I would stay here again just get a room with the bathroom inside the room
Stayed 2 nights in May 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. But very hot room
Stayed 4 nights in Apr 2024

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
we really enjoyed our stay when in Venice. The location was great, the staff were super friendly and overall the hotel was super cute and very authentic. Would definitely go back again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Stayed 3 nights in Mar 2024

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place to stay. The building, decor, and flowers all help to make the hotel a beautiful site. The staff working on the front desk are so friendly and helpful. My room was cozy and the bed was very comfortable. I'd love to stay there again.
Stayed 3 nights in Oct 2023
Response from G on Oct 18, 2023
Dear Celia, thanks a million for your stellar and detailed feedback! Specifically, we are delighted you liked the hotel's decor and our staff. We will be more than happy to host you again, hopefully soon.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Many thanks
Stayed 3 nights in Sep 2023
Response from G on Oct 16, 2023
Dear Jose, thank you so much for the kind words you wrote. We hope to see you again very soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The room decor was unique and suited the Venice experience
Stayed 2 nights in Oct 2023
Response from G on Oct 14, 2023
Thank you Julie for your amazing review! We really loved your comment on the decor, and we hope to host you back soon!

10/10 Excellent

Sybil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just close enough , clean and welcoming
Stayed 1 night in Sep 2023
Response from G on Oct 14, 2023
It was our pleasure to host you, Sybil. Thank you for pointing out the main reasons that made you choose our hotel. We understand that for you a good position, cleanliness, and welcomeness are essential aspects of a great stay, and we cannot wait to host you back again! Thanks for the review!

10/10 Excellent

Darci

Stayed 1 night in Aug 2023
Response from G on Oct 14, 2023
Thank you so much, Darci, for the review! We cannot wait to host you again soon!

10/10 Excellent

Vanessa

Stayed 1 night in May 2023
Response from Eleonora on Jul 1, 2023
thank you very much,hope to see you againbest regards

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities
Weekend in Venice
Bed was comfortable and the pillows were great. It was the only place to sit in the room but I actually didn’t mind because the pillows provided great support and there were enough of them to do the job. My only complaint was that the air conditioner never quite cooled the room down to the temperature set even when we ran it all night. If you slept in front of the vent it was fine but in the night it would go into eco mode and I would have to lower it from 25 Celsius *again*. The room is very small but we were able to get by. The shower had great pressure and the water was very warm. I actually couldn’t get it as cool as I wanted when I came in off the street and wanted to cool down. The breakfast was good and the staff attentive. The welcome box in our room was a welcome surprise. Room was quiet. I never heard the other guests or the elevator and we were on the backside of it in room 10 on the 4th floor. The hotel is conveniently located and we were able to wander the streets and get lost. I liked the complimentary items in the fridge.
Stayed 2 nights in Jun 2023
Response from G HSS on Jun 6, 2023
Dear Elizabeth, thanks a million for your comprehensive review. We very much appreciate your detailed description of the issue. We will be doing our best to solve the air conditioning issue by the time we will see you again. In the meantime, thank you for the appreciation and constructive feedback.

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean facilities, perfect location
Stayed 5 nights in May 2023
Response from G HSS on Jun 6, 2023
Thank you for your review, Alexandra. It warms our hearts we impacted your stay in such a positive way! We're looking forward to having you again

10/10 Excellent

MICHAEL V

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over looking an amazing court yard. The staff are great, rooms were clean and very small. You are in Venice, transportation is available by boat everywhere. Very expensive, avoid driving to Venice as parking is 45 euro a day plus you take a ferry to get into Venice. I would stay here again
Stayed 2 nights in May 2023
Response from G on Jun 6, 2023
Thank you for your review, Michael. We're looking forward to having you again.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2023
Response from G HSS on Jun 6, 2023
Thank you, Jerry, for your review.

10/10 Excellent

Stephen

Stayed 4 nights in Feb 2023
Response from Dyosa on Mar 24, 2023
Dear MR. STEPHEN,Greetings from HOTEL S.STEFANO and thank You for giving the time to review Your recent stay with us.We are happy that your experience was positive.We look forward to welcoming You again as our guest in the future.

10/10 Excellent

Lorena

Response from G on Oct 14, 2023
Thanks a million for your review, Lorena! We hope to have you back soon!

10/10 Excellent

Wendy

Stayed 2 nights in Jun 2022
Response from G on Oct 14, 2023
Thank you for your stellar review, Wendy! We hope to host you back again soon!

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, wonderful hotel!
Stayed 3 nights in May 2022
Response from The Hotel Management on Jun 13, 2022
Dear JAN, we are pleased knowing that you left the Hotel with good memory about us. Thanking you about your preference, we remain. Best regards

6/10 Okay

Vivian

Stayed 1 night in May 2022
Response from G on Oct 14, 2023
Dear Vivian, thank you so much for leaving a review! Since you left no comments on it, we were wondering, what aspects could we work on to offer you a better experience at our property next time?

8/10 Good

Gabrielle

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
I loved the complimentary wine and location. The stay was pretty good, but the breakfast offered was underwhelming. The pigeons located outside of the hotel in the breakfast seating area are very aggressive. The hotel staff has placed water bottles on each table for you to scare the pigeons away by spraying them away. I had to ask for an iron three times before receiving it. The communication between staff members changing each shift is lacking.
Stayed 2 nights in May 2022
Response from Hotel Santo Stefano Management on May 21, 2022
Dear guest, we are really sorry if you did not like at all your stay. We want to inform you that it is not our fault for the pigeons, we are in a Campo and it is very common have some pigeons. We also do our best to satisfy all the guests' request, so, for the iron, before you there was another guest that had to use it so you asked three times for it only because it was in another room and since it was returned at the reception we gave it to you instantly. We are really sorry for your review because at the time of your check out we asked you if it was all okay with your stay and you told us that it was all okay. Maybe next time you can communicate with the staff what you do not like and we will do our best to satisfy your request! Kindest regards Hotel Santo Stefano

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is on a lovely square, in a good location to visit all the major sites in Venice. The rooms are not luxurious but are very nice- no complaints. The staff are responsive. This was a good choice and we would stay here again for the convenience and great location.
Stayed 5 nights in Sep 2021
Response from Hotel Santo Stefano Management on Mar 7, 2022
Dear MR. PAUL, first of all, thank you so much for choosing our hotel for your stay here in Venice and for taking the time to review experience with us. We are thrilled you had a great experience with. We are happy you highly appreciated our location as well as our customer service. Should you desire to come back for a new pleasant stay, please do not hesitate to contact us. kind regards

4/10 Poor

Verified traveller

Stayed 4 nights in Mar 2020
Response from G on Oct 14, 2023
Dear Guest, thank you for sharing your feedback. Since we do not see any comment specifying why you chose to give us such a low rating, we would like to ask you what were the aspects of your stay that undermined your final thoughts on the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from G on Oct 14, 2023
Dear Guest, thank you for leaving such a high review to our hotel! We are happy your experience has been so good! Cannot wait to host you back again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the employees, location, and breakfast. I will return.
Stayed 2 nights in Dec 2019
Response from Staff Hotel Santo Stefano on Jan 31, 2020
Dear Guest, First of all we want to thank you for choosing our hotel and for leaving us a positive review. We are really pleased to hear that you appreciated our staff and our central position. Every day we try to do our best to satisfy our customers to spend a good stay in Venice. We hope to welcome you again in the future. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
People running the hotel - their kindness and, hospitality, Nothing was too much trouble, not even having to contend with Aqua Alta. Location was perfect too
Stayed 3 nights in Nov 2019
Response from Staff-Hotel Santo Stefano on Nov 30, 2019
Dear Guest, First of all we want to thank you for choosing our hotel and for leaving us a positive review. We are really pleased to hear that you appreciated our staff and the position. Every day we try to do our best to satisfy our customers to spend a good stay in Venice. We hope to welcome you again in the future. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel in the middle of a pretty square with friendly staff. The room (a single)) was small and but very clean, good WiFi and air conditioned. Good value and I would stay here again on my next visit.
Stayed 1 night in Sep 2019
Response from G on Oct 14, 2023
Dear Guest, thank you so much for leaving such a positive review of our property! We have been delighted to read the staff was one of the added values to make you decide to leave this comment. We will be more than happy to host you back again, and we hope the time comes very soon!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Cool decor. And great location!! Also has a bar for after dinner drinks
Stayed 1 night in Aug 2019
Response from G on Oct 14, 2023
Dear Guest, thank you for leaving such a stellar review! We are extremely happy to hear you enjoyed our breakfast and the bar service we offer until 11 pm! Thank you again, we hope to have you back soon!

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Hotel Santo Stefano Staff on Aug 15, 2019
Dear Guest, First of all. thank you for choosing our hotel and for rating us. Seeing the score that you put, your stay with us wasn't okay. But we hope that despite of this, we will have you again as our guest. Best Regards

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little boutique hotel. Staff was very nice. Perfect location away from the hustle and bustle so it was quieter but in a beautiful square. It was 10 minute walk to San Marco and Rialto. The breakfast was really good with a nice spread and selection. The room was small so prepare to move around carefully.
Stayed 3 nights in Jul 2019
Response from Hotel Santo Stefano Staff on Aug 4, 2019
Dear Guest, Let us thank you for your kind review. Everyday we are always trying our best to make our guest's stay enjoyable. Thank you also for highlighting our staff, location and the breakfast. We all hope to have the pleasure to welcome you again. Best Regards

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019
Response from Hotel Santo Stefano Staff on Aug 4, 2019
Dear Guest, Thank you for your kind rate that you gave to us. We hope to have you again as our guest at the hotel Santo Stefano. Best Regards

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
Excellent location, fabulous staff, and beautiful room with updated bathroom, nice shower amenities, kettle, and welcome macaroons and Bellinis. We had heard that you don’t typically get your money’s worth for hotel rooms in Venice, but this place was incredible! My only tiny suggestion for the hotel is to add some sort of ledge in the shower for one to place bath products on. Highly recommend and will definitely stay there again. Also highly recommend the restaurant, A Beccafico Venezia, right on the square.
Stayed 3 nights in Jun 2019
Response from Hotel Santo Stefano on Jun 29, 2019
Dear Guest, Thank you so much for choosing our Hotel and for your positive review. We are glad to know that you enjoyed your stay with us. We look forward to welcoming you again for your next time in Venice. Kind regards. Hotel Santo Stefano Staff

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Hotel Santo Stefano on Jun 27, 2019
Dear Guest, Thank you for the positive review about our hotel. We hope to welcoming you again for your next time in Venice. Best Regards, Hotel Santo Stefano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Hotel Santo Stefano on Jun 27, 2019
Dear Guest, Thank you so much for your positive review. We hope to see you again for your next time in Venice. Best Regards, Hotel Santo Stefano

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Hotel Santo Stefano on Jun 1, 2019
Dear guest, thank you so much for your review. We are pleased to know that your stay was positive. We hope to welcoming you again for your next time in Venice. Best Regards. Staff, Hotel Santo Stefano

10/10 Excellent

Andrew, Stamford, CT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool venetian style building and rooms. Great staff and location.
Stayed 2 nights in May 2019
Response from Hotel Santo Stefano on Jun 1, 2019
Dear guest, First of all we would like to thank you for the beautiful review about our hotel. We are very pleased to know that your experience was positive. We hope to welcoming you again for your next time in Venice. Best Regards. Staff, Hotel Santo Stefano

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Hotel Santo Stefano Staff on May 14, 2019
Dear Guest, Thank you so much for your positive review. We are very pleased to know that your experience at our hotel was pleasant. We hope to welcoming you again. Best Regards. Staff, Hotel Santo Stefano

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very well located. The staff is friendly and the breakfast is amazing. I'd totally recommend it.
Stayed 2 nights in Apr 2019
Response from Hotel Santo Stefano Staff on Apr 10, 2019
thakyou so much for your positive review. We are glad you have had a good stay with us. We hope you will come back in Venice to visit us. regards Hotel Santo Stefano Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a nice Square close to Grand Canal and easy walk to main attractions.
Stayed 3 nights in Mar 2019
Response from Hotel Santo Stefano Staff on Mar 30, 2019
thank you for your review. We hope that you have had a good stay with us. Hoping yo see you next time you come back Venice regards. Hotel Santo Stefano Staff

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from HOTEL SANTO STEFANO STAFF on Apr 2, 2019
THANK YOU FOR YOUR REVIEW REGARDS HOTEL SANTO STEFANO STAFF

10/10 Excellent

Apple, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing. Special thanks to Chiara for going above and beyond and helping me sort out my trip. You are awesome! Hope to see you next time!
Stayed 1 night in Oct 2018
Response from Hotel Santo Stefano on Nov 11, 2018
Dear Guest, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We are looking forward to having you again as a guest in our hotel. Kind regards Hotel Santo Stefano

4/10 Poor

Michelle, California

Disliked: Staff & service
It was very frustrating to be on the 3rd floor with a sign on the last day posted to the elevator stating “Not working.” To make matters worse, when we are carrying our luggage down the stairs, a staff member glances over at me and instead of rushing over to help me with my 50+ pound luggage he decides to rush over to the desk and asks me my name. I am out of breath and very uncomfortable, yet he’s persistent and as I turn to go back up the stairs to help my husband,he continues and follows me up and continues to try and get my name without offering any assistance. Once he clarified everything he tells me we owe some small amount for city tax. I was in awe of how stupidly rude the entire situation was. I get he wasn’t the youngest person but a simple gesture of help would’ve gone s long way or at least get off my back while I’m straining 150 pounds of luggage down 3 flights of stairs if you’re not going to help. Location was good though but not enough to go back.
Stayed 2 nights in Oct 2018

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Great location, good breakfast and friendly staff make this hotel delightful. The rooms are quite small by North American standards but this is to be expected when you’re staying in the heart of Venice!
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Excellent Hotel
Overall, our stay was fantastic. The hotel is located in a quiet area but it is still close to restaurants and shopping. We were able to walk there from the train station. The room was clean, the staff was friendly, and the breakfast was good. I would definitely stay here again.
Stayed 2 nights in Aug 2018

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

kemily, Chicago, US

Liked: Staff & service
This is a small boutique hotel. The location is good location, you can walk to major sightseeing sites. But the room was too small for a family of 4 with one queen and 2 twins. There's almost no room for any luggage. The daytime staff is very nice and helpful, but the old guy in the evening is not so much. We stayed for 3 nights, the elevator was out 2 nights in a row (our room is on 5th floor). and there was no room service for our entire stay, which is ok for us since the room was so cramped with all our stuff there is no point to clean it up. We were just went to the front desk to exchange the towels and the girl were very nice to help out. All for all, it's nice but not for a family of 4.
Stayed 3 nights in Jun 2018
Response from Staff Hotel Santo Stefano on Jul 11, 2018
Dear Guest, Thank you for your sincere review and for choosing hotel santo stefano. We are very sorry for all the inconvenience that you had during your stay but we hope that you will come back to our hotel and make up for all the things. Best Regards,

10/10 Excellent

Hannah, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the citt
The hotel staff was very nice and friendly. Hotel place is really good, close to everywhere by walking distance. I liked it so much!
Stayed 2 nights in Jun 2018
Response from Staff Hotel Santo Stefano on Jul 11, 2018
Dear Guest, Thank you for your positive review and for choosing our hotel for your stay. We are so glad to hear that you enjoyed and liked your stay here and we look forward to welcoming you back to our hotel in the future. Best Regards

8/10 Good

Stuart, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and staff could not be faulted. The rooms were perfect and just what you would expect in Venice. Only small issue is the square outside was very popular and was busy until the early hours... could cause a problem if a light sleeper.
Stayed 2 nights in May 2018

10/10 Excellent

Nick, West Sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location on Campo Santo Stefano - Especially memorable was having breakfast outside and watching the Venice world getting started! S. Angelo Vaporetto terminal is very near which was handy when the legs needed a break ! Hotel staff were always friendly and helpful.
Stayed 2 nights in May 2018
Response from Staff Hotel Santo Stefano on Jul 11, 2018
Dear Guest, Thank you so much for your kind review and for choosing our hotel. We are so glad to hear that you enjoyed every part of your stay with us. We look forward to welcoming you back to our hotel in the future. Best Regards