Title: aha Gateway Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # aha Gateway Hotel Hotel connected to a shopping center in uMhlanga with a rooftop terrace ![Sundeck](https://images.trvl-media.com/lodging/5000000/4400000/4394100/4394100/063364c6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/5000000/4400000/4394100/4394100/f56f092a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/5000000/4400000/4394100/4394100/10f5f23e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room](https://images.trvl-media.com/lodging/5000000/4400000/4394100/4394100/b7c3a748.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/5000000/4400000/4394100/4394100/35e8faa5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Aha Gateway Hotel boasts a prime location with a rooftop terrace and poolside bar. The Fig Tree Café offers a hearty buffet breakfast. Guests can relax in the outdoor pool or the separate children's pool. Practical amenities include luggage storage and complimentary newspapers. 8.6 Excellent ## Popular amenities - Breakfast available - Bar - Room service - 24/7 front desk - Pool - Parking available ## Room options ### Check availability for these dates Tonight [Oct. 12 - Oct. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=4394100&PinnedHotelID=4394100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=4394100&PinnedHotelID=4394100&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 13 - Oct. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=4394100&PinnedHotelID=4394100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=4394100&PinnedHotelID=4394100&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4394100&PinnedHotelID=4394100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=4394100&PinnedHotelID=4394100&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4394100&PinnedHotelID=4394100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=4394100&PinnedHotelID=4394100&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Standard Double Room](https://images.trvl-media.com/lodging/5000000/4400000/4394100/4394100/04ff1e7f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.0 Very good 2 reviews ### Highlights Air conditioning Connecting rooms available HDTV Blackout drapes/curtains Separate bedroom Private bathroom Hair dryer Coffee/tea maker - 301 sq ft - City view - Sleeps 2 - 1 Double Bed ![Junior Suite](https://images.trvl-media.com/lodging/5000000/4400000/4394100/4394100/251edd96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available HDTV Egyptian cotton linens Blackout drapes/curtains Premium bedding Separate bedroom Private bathroom - 474 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ![Superior Room](https://images.trvl-media.com/lodging/5000000/4400000/4394100/4394100/8be5615e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Connecting rooms available HDTV Premium bedding Blackout drapes/curtains Egyptian cotton linens Separate bedroom Private bathroom - 431 sq ft - City view - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FUmhlanga-Hotels-Aha-Gateway-Hotel.h4394100.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FUmhlanga-Hotels-Aha-Gateway-Hotel.h4394100.Hotel-Information) ## About the area Located in uMhlanga, aha Gateway Hotel is connected to a shopping center. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Umhlanga Rocks Beach and Durban Beach. Looking to enjoy an event or a game while in town? See what's happening at Moses Mabhida Stadium or Kings Park Stadium. With scuba diving, water tubing, and motor boating nearby, you'll find plenty of adventures in the water. [Visit our uMhlanga travel guide](https://www.expedia.ca/UMhlanga.dx12095) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-29.72193%2C31.06663&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0plHK8q2PQymIOdiccyKwb0hbnU=) Corner Boulevard and Twilight Drive, Umhlanga, KwaZulu-Natal, 4321 ### What's nearby - Gateway Theatre of Shopping - 2 min walk - 0.2 km - Umhlanga Hospital - 10 min walk - 0.9 km - Umhlanga Rocks Beach - 4 min drive - 2.6 km - Umhlanga Lighthouse - 4 min drive - 2.9 km - Umhlanga Main Beach - 5 min drive - 3.3 km ### Getting around - King Shaka Intl. Airport (DUR) - 14 min drive ### Restaurants - ‪Old Town x Italy - ‬7 min walk - ‪Seattle Coffee Company - ‬7 min walk - ‪Pizza Chicken Perfect - ‬4 min walk - ‪Nespresso Gateway - ‬7 min walk - ‪KAUAI - ‬3 min walk ## About this property ### aha Gateway Hotel Hotel near Umhlanga Rocks Beach A poolside bar, a rooftop terrace, and dry cleaning/laundry services are just a few of the amenities provided at aha Gateway Hotel. The on-site restaurant, Fig Tree Café, offers breakfast, lunch, and dinner. In addition to an outdoor entertainment area and a bar, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge) - Smoke-free premises, free newspapers, and an elevator - A front-desk safe, wedding services, and 6 meeting rooms Room features All 146 rooms offer comforts such as laptop-compatible safes and air conditioning, in addition to perks like free WiFi and free newspapers. Other conveniences in all rooms include: - Bathrooms with tubs or showers and free toiletries - HDTVs with satellite channels - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Front of property - evening/night](https://images.trvl-media.com/lodging/2000000/1780000/1774600/1774509/0d5cbb73.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Palm Hotel Umhlanga - Spa - Free WiFi - Restaurant - Air conditioning 8.4 Very good 298 reviews CA $101 CA $118 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1774509&PinnedHotelID=1774509&HadPinnedHotel=true®ionId=-1&adults=2) ![City view from property](https://images.trvl-media.com/lodging/60000000/59820000/59813400/59813354/99efe7c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Hotel Umhlanga Umhlanga - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 100 reviews CA $116 CA $133 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=59813354&PinnedHotelID=59813354&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3600000/3599000/3598943/852babe6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Durban - Umhlanga by IHG Umhlanga - Pool - Breakfast included - Free WiFi - Restaurant 8.4 Very good 606 reviews CA $74 CA $99 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=3598943&PinnedHotelID=3598943&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/21000000/20160000/20158300/20158299/35768b12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Capital Pearls Umhlanga - Pool - Hot tub - Parking included - Free WiFi 9.0 Wonderful 295 reviews CA $160 CA $184 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=20158299&PinnedHotelID=20158299&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/79000000/78290000/78282300/78282281/2b0df4ae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel, Durban Umhlanga Umhlanga - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 162 reviews CA $149 CA $173 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=78282281&PinnedHotelID=78282281&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/60000000/59190000/59185900/59185885/d7d348ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Umhlanga Arch Umhlanga - Pool - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 122 reviews CA $116 CA $133 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=59185885&PinnedHotelID=59185885&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; garden views](https://images.trvl-media.com/lodging/4000000/3020000/3015100/3015058/9fd27567.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge Umhlanga - Pool - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 366 reviews CA $106 CA $122 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=3015058&PinnedHotelID=3015058&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/9000000/8410000/8407600/8407565/3a69b8ac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Road Lodge Umhlanga Ridge Umhlanga - Pool - Parking included - Free WiFi - Air conditioning 8.0 Very good 883 reviews CA $67 CA $78 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=8407565&PinnedHotelID=8407565&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/6000000/5460000/5459200/5459167/320a09f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coastlands Umhlanga Hotel and Convention Centre Umhlanga - Spa - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 327 reviews CA $133 CA $153 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=5459167&PinnedHotelID=5459167&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/60000000/59820000/59812700/59812686/1b746085.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Splendid Inn Umhlanga Umhlanga - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 77 reviews CA $98 CA $113 total includes taxes & fees Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=59812686&PinnedHotelID=59812686&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge - Area shuttle (surcharge) - Self parking on site (ZAR 30 per night; includes in/out privileges) - Extended parking on site (ZAR 30 per night) - Limited onsite parking - Onsite parking options include a garage ### Food and drink - Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; ZAR 180 for adults and ZAR 90 for children - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - Fig Tree Café ### Things to do - Children's pool - Outdoor pool - TV in common areas ### Family friendly - Children's pool - Fenced pool - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 6 meeting rooms - Conference center ### Outdoors - Outdoor entertainment area - Outdoor furniture - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Lever door handles - Visual alarms in hallways - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator ### More - 4 floors - Banquet hall - Built in 2011 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Restaurant dining guides ### More - Air conditioning - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board on request - Laptop-compatible safe - Phone - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately ZAR 180 for adults and ZAR 90 for children - Airport shuttle fee: ZAR 390 per person (one-way) - Self parking fee: ZAR 30 per night (in/out privileges) - Extended parking fee: ZAR 30 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Noise-free guestrooms cannot be guaranteed ### We should mention Pool access available from 7:00 AM to 6:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply ### National rating Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization. ### Property is also known as Gateway Hotel Gateway Hotel Three Cities Hotel Gateway Three Cities Gateway aha Gateway Hotel Umhlanga Three Cities Gateway Hotel Umhlanga Three Cities Gateway Umhlanga Three Cities Hotel Gateway aha Gateway Umhlanga aha Gateway aha Gateway Hotel Hotel aha Gateway Hotel Umhlanga aha Gateway Hotel Hotel Umhlanga ## Frequently asked questions ### Does aha Gateway Hotel have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–6:00 PM. ### How much does it cost to stay at aha Gateway Hotel? > As of Oct 12, 2025, prices found for a 1-night stay for 2 adults at aha Gateway Hotel on Oct 19, 2025 start from CA $106.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Umhlanga-Hotels-Aha-Gateway-Hotel.h4394100.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is aha Gateway Hotel pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at aha Gateway Hotel? > Self parking is available for ZAR 30 per night. Extended parking is available for ZAR 30 per night. Limited spots are available. ### What time is check-in at aha Gateway Hotel? > Check-in start time: 2:00 PM; Check-in end time: anytime. ### What time is check-out at aha Gateway Hotel? > Check-out is at 11:00 AM. ### Does aha Gateway Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of ZAR 390 per person applies. ### Where is aha Gateway Hotel located? > Situated near the airport, this hotel is within a 10-minute walk of Gateway Theatre of Shopping, Ster-Kinekor Gateway, and KwaZulu-Natal Sharks Board. Umhlanga Hospital and Oceans Mall are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## aha Gateway Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 138 8 - Good 122 6 - Okay 31 4 - Poor 14 2 - Terrible 5 ### 8.8/10 Cleanliness ### 8.4/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Nlambiwa Ludo Jun 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The proximity to the mall is fantastic! ##### Nlambiwa Ludo Stayed 4 nights in Jun 2024 ### 6/10 Okay #### Busisiwe Feb 25, 2023 Liked: Cleanliness, staff & service Nice property. ##### Busisiwe Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Allan Gray Jul 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Allan Gray Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Celani Oct 15, 2023 Liked: Cleanliness ##### Celani Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Alvina And Oct 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Alvina And Stayed 1 night in Sep 2023 ### 8/10 Good #### Gregory Jun 12, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I didn't give this property five stars just because there was loud music playing in a conference room or bar until midnight. I had a beautiful wall of windows in my room but unfortunately it did not block the sound well. ##### Gregory Stayed 1 night in Jun 2022 ### 8/10 Good #### Lucien Apr 14, 2022 ##### Lucien Stayed 1 night in Apr 2022 ### 10/10 Excellent #### Phiwe Mar 23, 2022 Liked: Cleanliness, room comfort ##### Phiwe Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Bless Mar 22, 2022 Liked: Property conditions & facilities, room comfort The staff was super friendly, I received the utmost customer services ever. Overall, the hotel is exceptional. ##### Bless Stayed 2 nights in Mar 2022 ### 8/10 Good #### Mbali Portia Feb 26, 2022 ##### Mbali Portia Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Promise Feb 20, 2022 ##### Promise Stayed 1 night in Feb 2022 ### 6/10 Okay #### Gert Feb 15, 2022 Liked: Cleanliness, room comfort I have stayed here a couple of times before and it seems that every time I come back the hotel has slipped a little further down on my list of places to stay in Dbn. My food that I had was certainly not up to standard (the night I had dinner at the hotel). The parking had drastically escalated in price and, if you come back later the evening, you may need to park off-site as space is limited. It is not that the staff were unfriendly but they certainly weren't welcoming and eager to to make your stay enjoyable. A decent stay if you get it at a special rate but not worth the "standard rates" I feel. ##### Gert Stayed 3 nights in Feb 2022 ### 8/10 Good #### Jazz Jan 2, 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Value for Money Reception is good. And efficient. The room was OK, altho my partner wanted a bath tub as the pic had showed that. Parking catered for at the mall, so it's safe. The breakfast was good. ##### Jazz Stayed 3 nights in Dec 2021 ### 10/10 Excellent #### Kefiloe Dec 31, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful...loved it. ##### Kefiloe Stayed 1 night in Dec 2021 ### 8/10 Good #### Quintin Dec 1, 2021 Liked: Cleanliness, staff & service, room comfort ##### Quintin Stayed 4 nights in Nov 2021 ### 4/10 Poor #### Gunilla Oct 25, 2021 Disliked: Staff & service #### Very disappointed and expensive with no service I had paid for my stay but there were extra fees I still had to pay on checking in. I was soo tired and exhausted and asked to make all payments on checking out (since i had already paid for the actual stay) but was refused. I had already paid 2600R for the room and they wouldnt let me pay 50R on checking out. I had to park on the street and then check in and then get the parking and then drive around to the back street to be able to park. On morning of checking out room Service barge into my room when i am on the toilet asking to get my used towels(!?). Despite the fact that on checking in they agreed for me to check out 30 mins later. When you enter the room there is a tub next to your bed (doesnt make sense) and there is a balcony but a wall in front of it so literally no view. ##### Gunilla Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Brandon Aug 9, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The best hotel I've stayed at in a long time. So my wife and I ended up at the aha Gateway Hotel actually by chance. The original hotel we had booked at closed down and didn't notify us or hotels.com as we later found out from customer support. On arrival we were greeted by the on duty manger, I believe her name was Sene. She was incredibly helpful and friendly, and helped lifted my wife and my spirit after the rough day we were having. We dropped our our bags off in our freshly cleaned room and headed down to the bar for a much needed drink. We were met again by incredibly friendly staff who heard about our ordeal and made some wine a food recommendations. The wine was superb especially for only being like $13 (180 Rand) and the food was good (I'll openly say I'm a tough person to please over food). Our short stay can be summarized as a wonderful and relaxing. The staff really make the hotel great. My wife and I have actually booked in for another 5-nights for the end of the month. Something to note, there was something I was unimpressed by during our stay and after making that known on a customer survey the management of the hotel called us to find out how they could improve, which is above and beyond in my books. I've stayed at a lot of hotels internationally and in South Africa including the Pearls, and this was the first time I've ever been contacted by management to learn how they could do better. I will go as far as to say when my wife and I visit Durban in the future this will be where we stay. ##### Brandon Stayed 2 nights in Aug 2021 ### 2/10 Terrible #### Gerald Nov 25, 2020 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### Stay away if you like peace and quiet Hotel is clean, the type of selfish inconsiderate people that this hotel draws, leaves much to be desired. Shouting in the hallways at 4am is not on. No one was at reception to complain to. This happened to us 2out of the 3 nights we were there. Brought this up to reception and all we got was “sorry about that”. Stay away. ##### Gerald Stayed 3 nights in Nov 2020 ### 10/10 Excellent #### Petrus Nov 22, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Petrus Stayed 5 nights in Nov 2020 ### 6/10 Okay #### nonto Aug 21, 2020 Liked: Property conditions & facilities, room comfort Disliked: Cleanliness, staff & service ##### nonto Stayed 2 nights in Aug 2020 ### 4/10 Poor #### David, Johannesburg Aug 1, 2020 Disliked: Staff & service Hotel management lack of accountability for the issue raised by the customer, no hot water in the room after notifying 10h before, no milk with cereals, iron not working properly, air conditioning making noise on the heating status, no parking security, door open after 10pm for anyone to access,... ##### David Stayed 4 nights in Jul 2020 ### 10/10 Excellent #### Verified traveller Feb 3, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property has walking access to the gateway shopping mall, a great bonus with exclusive shops and places to eat. Parking is also available. The rooms are modern and clean ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Verified traveller Jan 26, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service, and close to amenities ##### Verified traveller Stayed 5 nights in Jan 2020 ### 10/10 Excellent #### Peter Jan 19, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel Beautiful hotel well positioned in Umhlanga Ridge. Very comfortable superior room, bath strangely positioned in the room. Very good breakfast with a wide selection of hot and cold items. ##### Peter Stayed 1 night in Jan 2020 ### 4/10 Poor #### Mohammed Imraan Dec 31, 2019 Disliked: Staff & service, property conditions & facilities #### Not very happy been peak time Just wanted to say how my holiday turned out .on the 1st night the aircon was not working and they gave me a fan to use .my wife and I are people that cannot sleep without aircon .when I phoned reception they said they can only help in the morning and also they could NOT move me into another room.I really felt that my one night was not worth it and I should definitely get a refund or a free night since I was put in so much of inconvenience. Also when we went down for breakfast and we wanted to know if the potatoes we fried in the same oil as the other food as we are muslims and we are worried about eating haraam food .the staff were very rude and they laughed at us.Then also one of the days when we came back to the room there was a lady that came out of the toilet and she had her own card to the room.She did not even say anything to us to say that she was just checking if everything was in order but rather hurried out of the room.How can people just enter the room at any time,what about our personal belongings. Just to mention also that the aircon also troubled for one more day after that .Also one of the lifts were not working and this also was very irritating and inconvenient because been peek time in December and have to wait for some time for the one lift to come .Also after I checked out and the hotel called me for some feed back,and they told me that how is it possible that your family is here and they dont have any complaints and that we had such a bad time . ##### Mohammed Imraan Stayed 5 nights in Dec 2019 ## Expedia's Latest Trends ### Hotels > [Grand Bay Hotel San Francisco](https://www.expedia.ca/San-Francisco-Hotels-Grand-Bay-San-Francisco-Hotel.h5830.Hotel-Information) > > [Hotels near Valleyfair Amusement Park](https://www.expedia.ca/Valleyfair-Amusement-Park-Hotels.0-l501809-0.Travel-Guide-Filter-Hotels) > > [Hotels in Meatpacking District](https://www.expedia.ca/Meatpacking-District-New-York-Hotels.0-n6141727-0.Travel-Guide-Filter-Hotels) > > [Hampton Inn & Suites Charlottetown](https://www.expedia.ca/Charlottetown-Hotels-Hampton-Inn-Suites-Charlottetown.h37141655.Hotel-Information) > > [Red Deer Resort & Casino](https://www.expedia.ca/Red-Deer-Hotels-Cambridge-Red-Deer-Hotel-Conference.h36290665.Hotel-Information) > > [Potato Head Suites & Studios](https://www.expedia.ca/Seminyak-Hotels-Potato-Head-Studios-At-Desa-Potato-Head.h45470300.Hotel-Information) > > [Towneplace Suites by Marriott Red Deer](https://www.expedia.ca/Red-Deer-Hotels-Towneplace-Suites-By-Marriott-Red-Deer.h8254466.Hotel-Information) > > [Hotels in Kelowna](https://www.expedia.ca/Kelowna-Hotels.d3997.Travel-Guide-Hotels) > > [Radisson Blu Mall of America](https://www.expedia.ca/Minneapolis-St-Paul-Hotels-Radisson-Blu-Mall-Of-America.h5679898.Hotel-Information) > > [Sandman Signature Toronto Airport Hotel](https://www.expedia.ca/Toronto-Hotels-Sandman-Signature-Toronto-Airport-Hotel.h1754017.Hotel-Information) > > [Beechwood B&B](https://www.expedia.ca/Durban-Hotels-Beechwood-BB.h18303560.Hotel-Information) > > [Hotels in Niagara Falls](https://www.expedia.ca/Niagara-Falls-Hotels.d6023515.Travel-Guide-Hotels) > > [Hotels near Aquarium of Quebec](https://www.expedia.ca/Aquarium-Of-Quebec-Hotels.0-l502439-0.Travel-Guide-Filter-Hotels) > > [Inn at the Falls](https://www.expedia.ca/Bracebridge-Hotels-Inn-At-The-Falls.h27573757.Hotel-Information) > > [Green Valley Ranch Resort and Spa](https://www.expedia.ca/Las-Vegas-Hotels-Green-Valley-Ranch-Resort-And-Spa.h846020.Hotel-Information) > > [Hotels in New York](https://www.expedia.ca/New-York-Hotels.d178293.Travel-Guide-Hotels) > > [Cheap Hotels in Mississauga](https://www.expedia.ca/Mississauga-Hotels-Cheap-Hotels.0-0-d7954-tCheapHotels.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Vancouver (YVR) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yvr/las/vancouver-to-las-vegas) > > [Flights from Toronto (YYZ) to Montreal (YUL)](https://www.expedia.ca/lp/flights/yyz/yul/toronto-to-montreal) > > [Flights from Calgary (YYC) to Chilliwack (YCW)](https://www.expedia.ca/lp/flights/yyc/ycw/calgary-to-chilliwack) > > [Flights from Vancouver (YVR) to Frankfurt (FRA)](https://www.expedia.ca/lp/flights/yvr/fra/vancouver-to-frankfurt) > > [Flights from Toronto (YYZ) to Jeddah (JED)](https://www.expedia.ca/lp/flights/yyz/jed/toronto-to-jeddah) > > [Flights from Thunder Bay (YQT) to Philadelphia (PHL)](https://www.expedia.ca/lp/flights/yqt/phl/thunder-bay-to-philadelphia) > > [Flights from Dhaka (DAC) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/dac/yvr/dhaka-to-vancouver) > > [Flights from Naxos (JNX) to Athens (ATH)](https://www.expedia.ca/lp/flights/jnx/ath/naxos-to-athens) > > [WestJet Calgary (YYC) to Fort McMurray (YMM) flights](https://www.expedia.ca/lp/flight-routes/westjet-from-calgary-intl-to-fort-mcmurray/ws/yyc/ymm) ### Packages > [Suriname Vacations](https://www.expedia.ca/Suriname.d171.Destination-Travel-Guides) > > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) ### General > [Visit Downtown Buffalo](https://www.expedia.ca/Buffalo-Downtown-Buffalo.dx6056533)