Title: Mistiq Gardens - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=82387734&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire condo # Mistiq Gardens Condo in Tulum with 4 outdoor pools and a rooftop terrace ## Photo gallery for Mistiq Gardens ![Apartment, 3 Bedrooms | Private pool - Mistiq Gardens (Tulum)](https://images.trvl-media.com/lodging/83000000/82390000/82387800/82387734/5c62bfd8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/ffd8cb95-6812-4a2a-8a10-498b5e44f578-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Standard Studio - Mistiq Gardens (Tulum)](https://images.trvl-media.com/lodging/83000000/82390000/82387800/82387734/39404e83.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 1 Bedroom - Mistiq Gardens (Tulum)](https://images.trvl-media.com/lodging/83000000/82390000/82387800/82387734/3c432322.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 3 Bedrooms | Dining room - Mistiq Gardens (Tulum)](https://images.trvl-media.com/lodging/83000000/82390000/82387800/82387734/e6003e72.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Consider a stay at Mistiq Gardens and take advantage of a rooftop terrace, a garden, and an outdoor entertainment area. Guests can connect to free in-room WiFi. ## Reviews 8.0 Very good ## Popular amenities - Kitchen - Pet friendly - Parking included - Free WiFi - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 15 - Jan. 16](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=82387734&PinnedHotelID=82387734&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=82387734&PinnedHotelID=82387734&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 16 - Jan. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=82387734&PinnedHotelID=82387734&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=82387734&PinnedHotelID=82387734&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=82387734&PinnedHotelID=82387734&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=82387734&PinnedHotelID=82387734&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=82387734&PinnedHotelID=82387734&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=82387734&PinnedHotelID=82387734&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Standard Studio ![Standard Studio](https://images.trvl-media.com/lodging/83000000/82390000/82387800/82387734/9124c085.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Studio ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Flat-screen TV - 448 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Loft ![Standard Loft | Living area](https://images.trvl-media.com/lodging/83000000/82390000/82387800/82387734/6e47e5be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Loft ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Flat-screen TV - 604 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Apartment, 1 Bedroom ![Apartment, 1 Bedroom | Dining room](https://images.trvl-media.com/lodging/83000000/82390000/82387800/82387734/63eb599e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Flat-screen TV - 961 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Apartment, 3 Bedrooms ![Apartment, 3 Bedrooms | Living area](https://images.trvl-media.com/lodging/83000000/82390000/82387800/82387734/366c2606.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 3 Bedrooms ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Flat-screen TV - 2857 sq ft - 3 bedrooms - Sleeps 8 - 2 King Beds and 1 Queen Bunk Bed ### View all photos for Apartment, 2 Bedrooms ![Apartment, 2 Bedrooms | Living area](https://images.trvl-media.com/lodging/83000000/82390000/82387800/82387734/49634c31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Flat-screen TV - 1376 sq ft - 2 bedrooms - Sleeps 4 - 2 King Beds ## You may also like Ad ![Beach nearby, white sand](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/3a28e141_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - Pool - Pet friendly - Parking included - Free WiFi 8.8 Excellent 5 reviews CA $103 CA $129 total includes taxes & fees Jan 17 - Jan 18 [](https://www.expedia.ca/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2026-1-17&chkout=2026-1-18&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=913b2698-afab-4148-97c2-45c1b14d306e&top_cur=CAD) Ad ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet friendly - Parking included 8.6 Excellent 301 reviews CA $81 CA $134 total includes taxes & fees Feb 6 - 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On private beach - Pool - Hot tub - Breakfast included 8.2 Very good 1,001 reviews CA $443 CA $542 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Kantenah-Hotels-Grand-Palladium-Colonial-Resort-Spa-All-Inclusive.h2802513.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=913b2698-afab-4148-97c2-45c1b14d306e&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Mistiq-Gardens.h82387734.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Mistiq-Gardens.h82387734.Hotel-Information) ## About the area Tulum is home to Mistiq Gardens. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.ca/Tulum.dx182189) [View more Condo rentals in Tulum](https://www.expedia.ca/Tulum-Condos.d182189-aaCondos.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.18653%2C-87.46345&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=PcmHrlOK6pGBPWAvJODPnB4ID8E=) Calle 29, Block 69 Region 15 Manzana 221, Tulum, QROO, 77760 ### What's nearby - Jaguar Park \- 5 min drive \- 2.5 km - Tulum National Park \- 5 min drive \- 2.5 km - Tulum Beach \- 6 min drive \- 3.9 km - Playa Paraiso \- 9 min drive \- 4.6 km - Tulum Mayan Ruins \- 14 min drive \- 6.4 km ### Getting around - Tulum Intl. Airport (TQO) - 48 min drive ### Restaurants - ‪Coco Cafe - ‬5 min drive - ‪Jasmine - ‬5 min drive - ‪Olio - ‬4 min drive - ‪Me Latte Café - ‬4 min drive - ‪Rossina - ‬6 min drive ## About this property ### Entire place You'll have the entire condo to yourself and will only share it with other guests in your party. ### Mistiq Gardens Condo in Tulum with 4 outdoor pools and a rooftop terrace 4 outdoor pools, a rooftop terrace, and concierge services are available at this condo building. Free self parking and a free beach shuttle are also provided. Other amenities include a garden. Each condo features free WiFi and a dining area, plus a kitchenette with a stovetop and a microwave. Added amenities include a sitting area, a flat-screen TV, and a rainfall shower. Housekeeping is available on request. Mistiq Gardens offers 30 air-conditioned accommodations with complimentary toiletries and blackout drapes/curtains. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 3-star condo have kitchenettes with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions are featured in guestrooms. Housekeeping is provided on request. 4 outdoor swimming pools are on site. ## Similar properties ![Premium Apartment | Terrace/patio](https://images.trvl-media.com/lodging/91000000/90850000/90840100/90840041/5270ec04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mistiq Temple Luxury Apartments Tulum - Pool - Kitchen - Pet friendly - Free WiFi 7.2 Good 71 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=90840041&PinnedHotelID=90840041&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/102000000/101860000/101857300/101857226/b44de12e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mistiq Temple II Tulum - Pool - Kitchen - Pet friendly - Free WiFi 7.8 Good 96 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=101857226&PinnedHotelID=101857226&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/75000000/74810000/74802900/74802837/f3a2f9b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mistiq Luxury Condo Zama - Pool - Kitchen - Pet friendly - Parking included 7.8 Good 18 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=74802837&PinnedHotelID=74802837&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/115000000/114970000/114969600/114969583/6f7a12ad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Guest INN Home - Elements Suites Tulum - Pool - Kitchen - Parking included - Free WiFi 9.0 Wonderful 2 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=114969583&PinnedHotelID=114969583&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/97000000/96140000/96131400/96131306/2e5667ca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jungle Studios in Tulum by Casago La Veleta - Pool - Kitchen - Free WiFi - Air conditioning 8.8 Excellent 6 reviews CA $39 CA $73 total includes taxes & fees Jan 16 - Jan 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=96131306&PinnedHotelID=96131306&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/91000000/90840000/90833200/90833156/f424c211.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Central Park Lagunas By Sandy Powerful La Veleta - Pool - Kitchen - Pet friendly - Parking included 6.8 9 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=90833156&PinnedHotelID=90833156&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/102000000/101230000/101225400/101225345/e20e90cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Original Studios by Casago La Veleta - Pool - Kitchen - Parking included - Free WiFi 8.8 Excellent 5 reviews CA $49 CA $84 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=101225345&PinnedHotelID=101225345&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/97000000/96310000/96302900/96302817/c0cec7ec.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Xambé Zama - Pool - Pet friendly - Parking included - Free WiFi 8.4 Very good 92 reviews CA $103 CA $131 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=96302817&PinnedHotelID=96302817&HadPinnedHotel=true®ionId=-1&adults=2) ![8 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/89000000/88500000/88493400/88493357/14986cd1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Smart Depas Tulum La Veleta - Pool - Breakfast included - Kitchen - Pet friendly 8.0 Very good 13 reviews CA $88 CA $115 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=88493357&PinnedHotelID=88493357&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/114000000/113640000/113636100/113636022/2aa23e32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tierra La Veleta - Pool - Kitchen - Parking included - Free WiFi 2.0 1 review CA $47 CA $82 total includes taxes & fees Jan 16 - Jan 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=113636022&PinnedHotelID=113636022&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - Free beach shuttle ### Pool/Spa - 4 outdoor pools ### Internet - Available in the condo: Free WiFi ### Parking and transportation - Free beach shuttle - Free uncovered self parking on site ### Kitchenette - Cookware, dishware, and utensils - Microwave - Mini-fridge - Stovetop ### Bedrooms - Bedsheets provided ### Bathroom - Free toiletries - Rainfall showerhead - Shower - Towels provided ### Living spaces - Separate dining area - Separate sitting area ### Entertainment - Flat-screen TV ### Outdoor areas - Garden - Outdoor entertainment area - Rooftop terrace ### Laundry - Laundry detergent ### Comfort - Air conditioning ### Pets - Pet friendly - Welcoming cats and dogs only - Fee: USD 30 per pet per stay - Service animals exempt from fees ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Well-lit path to entrance - Designated smoking areas ### Services and conveniences - Blackout drapes - Concierge services - Housekeeping (on request) (for a fee) - Luggage storage - Meal delivery service ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 1 building - 30 units - 4 floors - Built in 2022 - Garden - Housekeeping (on request) - Individual decor - Individual furnishings ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions There is no front desk at this property Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Key retrieval, private entrance ### Pets Pets allowed for an extra charge of USD 30 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of USD 500 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Pet fee: USD 30 per pet, per stay - Service animals are exempt from fees - Housekeeping fee: USD 30 per stay; may vary based on length of stay and unit size The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property ### We should mention Pool access available from 9:00 AM to 9:00 PM ### Property is also known as Mistiq Gardens Condo Mistiq Gardens Tulum Mistiq Gardens Condo Tulum ## Frequently asked questions ### Does Mistiq Gardens have a pool? ### Is Mistiq Gardens pet-friendly? ### How much is parking? ### What time is check-in at Mistiq Gardens? ### What time is check-out at Mistiq Gardens? ### Where is Mistiq Gardens located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mistiq Gardens Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 7.4 Amenities ### 8.0 Property conditions & facilities 10 - Excellent 38 8 - Good 23 6 - Okay 7 4 - Poor 3 2 - Terrible 11 ## Reviews ### 10/10 Excellent #### Carlos Apr 22, 2025 Liked: Cleanliness, room comfort, communication #### Nice place Nice place to stay. Rent a car if you want to stay in this facility. ##### Carlos Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Alexander Feb 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great place,very unique, enjoyed this place so much i took an extra day, clean and quiet,nice stuff woth cute bar on the roof ##### Alexander Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Theresa Aug 18, 2025 Disliked: Amenities, property conditions & facilities, communication We were without water and power for an entire day. It was very inconvenient. Restaurant opens late. ##### Theresa Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Jon Mar 30, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication All around very good ##### Jon Stayed 14 nights in Mar 2025 ### 8/10 Good #### christian Nov 19, 2024 Liked: Cleanliness, property conditions & facilities Beautiful condo ##### christian Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### ERIC Mar 31, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan. ##### ERIC Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Mohammed Dec 16, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything was amazing! The manager contacted me and everything I needed they provided me immediately ##### Mohammed Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Omar Dec 3, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication I really enjoyed my stay there, the apartment is well furnished with a private access to the pool . Nice bed room view on the pool and jangle. I will be back to stay there for sure ##### Omar ### 10/10 Excellent #### Carlos Oct 30, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Very nice new property, lovely staff. Well worth staying here. It is helpful to rent your own car, otherwise the staff will help you arrange transports. ##### Carlos Stayed 4 nights in Oct 2022 ### 10/10 Excellent #### Emily Aug 8, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property. ##### Emily Stayed 6 nights in Aug 2024 ### 8/10 Good #### Heather Nov 8, 2025 Liked: Cleanliness, property conditions & facilities, communication The staff were great, they were very accommodating for our needs. We have a child in a wheelchair and her accessibility needs are where we had issues. I chose this condo because it has an elevator, pretty rare in Tulum. The interior doors are not wide enough for the wheelchair to go into the bedrooms or bathrooms. Fortunately the bedrooms have exterior doors we could use. My daughter had to go outside to go to the living area and/or her bedroom. My son's waller fit through the interior doors so we would balance my daughter an the small seat and wheel her into the bathroom for a shower. The shower is pretty narrow and we bought a plastic chair so she could sit to bathe. But the shower door swung inwards and we were unable to close it to bathe her so it was a bit of a wet mess. The last thing to mention is the pools, there is no lift to get in the pool and no handrails into it so my sons with cerebral palsy and use a walker were scared to get into the pool without complete support down the steps. Yes, these issues impact a small portion of tourists but I am finding that NO ONE gives any information relevant for our use and I am trying to change that. Would I stay here again? If it was just me , yes. Not with the kids though. ##### Heather Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Ana Carolina May 21, 2023 Liked: Cleanliness, room comfort, communication The apartment was in perfect condition, we had a great experience overall The amenities were great too, the pools and surroundings were always cleaned Everybody was very helpful and friendly ![](https://a.travel-assets.com/ugc/hotel-reviews/2EB7C4D2A66848CB84865B72D77FD83C9AB138231684674203844.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7D1F272E8C228D6EEB28AB693A752B25A26299691684674203125.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/49738C6AE2DA907744B541442760D4FAA3DD31B31684674202960.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ana Carolina Stayed 2 nights in May 2023 ### 10/10 Excellent #### Samantha May 26, 2023 Liked: Cleanliness, room comfort #### Peaceful, Beautiful Setting. Loved it!! Quiet and peaceful setting with lush gardens. It’s modern and beautiful in design and decor Loved everything at this property. We stayed in a loft suite. Loved it Staff is friendly and your located in between the ocean and el centro. ![](https://a.travel-assets.com/ugc/hotel-reviews/01A549B2E9214F554228D0C263EE7235D927EF6E1685123528989.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/60E1CE7EF12E2C12BB4079CD8F2923D6CF046CA51685123519985.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8DE9BDB3AB512A28F5CB775CE79AFA082C17AD341685123617628.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CCF5BFD9BD279078C5B52E68307AAC0A1408EB4D1685123616600.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Samantha Stayed 1 night in May 2023 ### 10/10 Excellent #### Dino Sep 20, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication The place is brand new with quality finishes has everything you could ask for! Everyone was nice and accomodating including Octavio the representative and made my stay welcoming and satisfying will stay again! ##### Dino Stayed 1 night in Sep 2022 ### 8/10 Good #### Verified traveller May 13, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Beautiful. Peaceful ##### Verified traveller Stayed 4 nights in May 2023 ### 6/10 Okay #### Horatio May 27, 2023 Liked: Cleanliness Disliked: Amenities Beautiful property, love the view and the receptionist Brian was really helpful. But I hated the fact that they don’t clean up n we were there for 5day, no towel change and overall the harassment about tips is ridiculous. ##### Horatio Stayed 4 nights in May 2023 ### 8/10 Good #### Meghann Apr 23, 2025 Liked: Communication The property was beautiful, but like other reviews mentioned the room was not cleaned thoroughly but we managed. The first night one of the showers was not draining, however maintenance fixed it quickly & we didnt have any issues with it the rest of our stay. There is another building being built next door so it was noisy and dusty. The roads going to the property are also extremely rough. They seemed to be working on that while we were there though!! It is located just a few minutes drive to the beach area and downtown. We rented a car so had no issues getting around, if you dont get a car you will definately want to rent a bike, moped, or atv! There are tons of options around for that! ##### Meghann Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Christina Nov 6, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication This property was way beyond what I hoped it to be. Knowing the fact that they are a new hostel and they’ve only been open since July, they definitely out did themselves with the cleanliness and the luxury jungle vibe. There’s no doubt that I would stay here again and also recommend others to the place. Loved literally EVERYTHING about it ##### Christina ### 10/10 Excellent #### Sean Sep 24, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Octavio was great. I had a hard time finding the property on my motorcycle so he drove down and guided me straight to it. Made sure I got into my room and told me everything I needed to know about the property during my stay. I would definitely stay here again. Thank you Octavio 🙏 ##### Sean Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Erica Apr 17, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice. ##### Erica Stayed 3 nights in Apr 2024 ### 8/10 Good #### Alessandra Feb 1, 2023 Liked: Cleanliness, property conditions & facilities This Property is absolutely worth the price. Make sure you got your own mobility cause the location is not the best. Some Rooms are very good and some Rooms are OK, do you gotts be lucky with this. I recommend to Book a bigger one. ##### Alessandra Stayed 2 nights in Jan 2023 ### 6/10 Okay #### Natalin Nicol Jun 30, 2023 Liked: Cleanliness, amenities, property conditions & facilities Arriving here it seemed like a nice clean place. I enjoyed the rooftop food and pools. However, they did not provide housekeeping and when asked for toilet paper they mentioned they did not offer that either. We had to buy basic necessities such as toilet paper, napkins and plastic bags. ##### Natalin Nicol Stayed 7 nights in Jun 2023 ### 10/10 Excellent #### Ramon De La Rosa May 11, 2023 Liked: Cleanliness, property conditions & facilities, communication I will emphasize that the cleaning of the rooms was never done the day I was there. But in general the installation was perfect, the beautiful designs. ##### Ramon De La Rosa Stayed 4 nights in May 2023 ### 8/10 Good #### James Feb 16, 2024 Liked: Cleanliness, amenities, property conditions & facilities This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go. We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay! ##### James Stayed 4 nights in Jan 2024 ### 2/10 Terrible #### Mark May 14, 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication Booked the property, arrived no access code provided, could not contact the hotel. Ended up having to get another hotel at midnight. No refund provided, just a pack of lies. ##### Mark Stayed 14 nights in Apr 2023 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Platinum Yucatan Princess Adults Only - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Platinum-Yucatan-Princess-Adults-Only-All-Inclusive.h7731297.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information)