Torreon Vacation Packages

Greeted with a smile, seated then others seated. Orders served water , no water for quite a while. Another server served us water after 30 minutes. Our server finally appeared, very friendly, finally we were rolling along the rest was good. Food was a 7 out of 10.

The Hacienda & Spa at Hotel Santa Fe is beautifully situated near the Santa Fe Depot and within easy reach of highly rated restaurants such as Paloma and Tomasita’s. The hotel itself is lovely, with a distinctive Southwestern character, and our suite was excellent overall. That said, our Labor Day weekend stay had a few drawbacks. At check-in on September 4, the gentleman who assisted us was rather reserved and did not provide the warm, cheerful welcome we expected. In contrast, the lady on the afternoon shift was exceptionally friendly, helpful, and jovial—her hospitality was a real bright spot. Unfortunately, the hotel’s entire phone system was not working during our stay. This became particularly inconvenient when guests in the suite above us were making noticeable noise in the early morning hours. We wanted to contact the front desk but, without a working phone, would have had to go down four floors in the middle of the night—hardly ideal when awakened from sleep. The shower also drained rather slowly and could use some maintenance. Overall, we enjoyed the hotel’s beauty, location, and character. With improvements to the phone system, room maintenance, and consistency in guest service, this could be an even more polished and enjoyable experience.

Clean Please Book!!!! (Thank me later) You will NOT regret it!!! Pros Comfortable bed Awesome shower The ENTIRE property is so Vibrant Great staff Seamless check in and check out process The hydration room was a very unique twist to the traditional ice machine Cons Bar was closed kinda early but it was a Tuesday Pool was closed I believe we arrived after closing But, The main thing I disliked is I booked through Expedia who in turn charged me room and tax and advised about a parking fee due at hotel however at the hotel they charged a separate tax on the parking. This was not a deal breaker for me because the stay was very pleasant but it was a bit frustrating. Nonetheless please do yourself the favor and book you won’t regret it !!!