Topgolf Tours and Activities

It was my daughter’s 16th birthday, and our room was already paid for but the over booked. She was thrilled to wake up the next morning and have a special breakfast, which is something we usually do when we stay at Embassy Suites. However, this time, they didn’t have any other room available for us. It was a complete inconvenience. I was told I’ll be reimbursed but still haven’t received my money back.

We were under the impression that our villa would have a kitchen because there were pictures of the kitchen while selecting rooms. Turns out we chose a tier lower, which is fine, but it was not clear to us at all based on the site’s description. We brought a week’s worth of groceries that went to complete waste as we had no way of cooking them. We also never, not once, had housekeeping in the 5 days we were there. Our garbages were overflowing and we had to launder our towels ourselves. Given the geography, our floors got fairly sandy as well which we would have been happy to handle if we had a broom. More transparent communication of housekeeping frequency would have improved our experience. Overall, the property and staff were great. The shuttle drivers were key to our positive experience as we could call anytime 6am-12am to be driven around the property. The room itself had a little bit to be desired, but luckily we didn’t not spend much time in our room.