Tijuana Arch Tours and Activities

The place is really nice and the rooms were very affordable. However, I had to wait there for 20 minutes at the front desk and nobody was there to check me in. I was not sure on what to do. Therefore it ended up calling the property number on Expedia and then finally someone answer and came down. They gave us a room as a VIP. It says you are supposed to get one free complementary drink, however when we got to the bar and we asked for the drink. They said only the mimosas were included and we do not feel like having a mimosa at 7 PM. Therefore we just had to pay for our own drink then we saw the hot tub and I asked if that was included in our price. They said that it was but we had to make a reservation. I asked how I could do that and they told me I had to send a message through WhatsApp and that I will be getting all the information through there. I never got any information about the hotel and when I sent a message trying to reserve the Jacuzzi, they took about 30 minutes to get back to me so by the time they got back to me I only have about 35 minutes left to use the hot tub, but the worst part was when we got into the shower. The showerhead did not work properly. Hardly any water came out and I a woman with long hair it took forever for me to rinse it and then of course we ran out of hot water so I had to take a cold shower that was not pleasant. I would have recorded that however when I checked out they do not bother to ask me how my stay had been.

Not many employees were bilingual and often had trouble finding someone who spoke any English. Also no late checkout regardless of offering to pay extra- wanted to stay late to do some spa services but due to the fact they wouldn’t allow me to stay an hour or 2 later, I couldn’t. Everything is clean. Definitely the closest you’re going to get to a US like hotel in MX. I expected kinder service for the price I paid, but I would stay elsewhere & save $$ & at a place they actually appreciate your business. If you’re looking for a fancy place to stay & can speak Spanish, you will surely enjoy the place.

I really loved the property, our room was clean the pool was really nice and relaxing.