The Ridge Winery Tasting Room Tours and Activities

Hotel was beautiful and centrally located . Staff was helpful and friendly

We stayed at The Brown about 10 years ago and loved it, so we were excited to return. Unfortunately, this visit was very disappointing. The location is excellent, the lobby is beautiful, valet was quick to bring the car around, and we appreciated having a mini fridge in the room. However, the hotel now feels poorly maintained. Our mattress was extremely uncomfortable with noisy springs, the room furnishings showed wear, the mirror was in poor condition, the bathroom vanity was dirty, the blinds were dusty enough to write on, and the bathroom door had visible dark grime along the edge. We also saw stained hallway carpet, multiple nonworking ice machines, dirty exterior windows, and visible rust/staining around exterior fixtures. Service was inconsistent as well, including a frustrating check-in, housekeeping concerns, and valet bringing our car promptly but then leaving us waiting for the keys. We contacted the GM during our stay and had still received no response by checkout. The Brown still has beautiful historic character and a great location, but the level of maintenance, cleanliness, and service during this stay was nowhere near what we remembered from our previous visit.