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Reviews of The Setai Tel Aviv, a Member of the leading hotels of the world

The Setai Tel Aviv, a Member of the leading hotels of the world
22 Raziel David St., Tel Aviv

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 385 reviews" "
Rating 8 - Good. 66 out of 385 reviews" "
Rating 6 - Okay. 24 out of 385 reviews" "
Rating 4 - Poor. 9 out of 385 reviews" "
Rating 2 - Terrible. 14 out of 385 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Stayed 5 nights in Aug 2023

10/10 Excellent

denis

Stayed 2 nights in Sep 2023

8/10 Good

Barbara

Stayed 1 night in Aug 2023

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location / great spa services. Pricey food options.
Stayed 2 nights in Aug 2023

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Rachel on Aug 28, 2023
Dear Andrea,Thank you very much for your high rated feedback. We are glad you enjoyed your stay, and hope to see you again with us in the future. Sincerely, Rachel, Guest Relations Manager.

2/10 Terrible

Usher

Stayed 1 night in Aug 2023

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historical location. Much more character that staying in Tel Aviv or Herzelia.
Stayed 2 nights in Jul 2023
Response from Rachel on Aug 12, 2023
Dear Jenny1.Thank you very much for your wonderful feedback. We are glad you enjoyed your stay, and hope to see you again with us in the future. Sincerely, Rachel Manor, Guest Relations Manager.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with alot of history. Rooms were beautifully presented. Large and sensational view. Well located but on the Jaffa side not close to Allenby but still great loaction. Staff were fantatstic and would def stay again.
Stayed 4 nights in Jul 2023
Response from Rachel on Jul 30, 2023
Dear GuestThank you very much for your wonderful feedback. We are glad you enjoyed your stay, and hope to see you again with us in the future. Sincerely, Rachel Manor, Guest Relations Manager.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ser ice was incredible. Staff are amazing. Hotel is impeccable. Really 10/10. Thank you for being so attentive.
Stayed 3 nights in Jul 2023
Response from Rachel on Aug 12, 2023
1.Thank you very much for your wonderful feedback. We are glad you enjoyed your stay, and hope to see you again with us in the future. Sincerely, Rachel Manor, Guest Relations Manager.

10/10 Excellent

Galit

Stayed 1 night in Jul 2023
Response from Rachel on Aug 12, 2023
Dear Galit,Thank you very much for your wonderful feedback. We are glad you enjoyed your stay, and hope to see you again with us in the future. Sincerely, Rachel Manor, Guest Relations Manager.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y comodo
Stayed 2 nights in Jul 2023
Response from Rachel-Guesst Relations on Jul 18, 2023
Thank You Patriciafor your kind wordsHope to see you again

8/10 Good

Brodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excellent location
The Setai is conveniently located in old town Jaffa right on the beach. It’s a beautiful hotel with history and amazing architecture. The food was great and the bartenders Victoria and Hanna were brilliant. Our only compliant is with the concierge. There was confusion that turned to hostility. And now we have a concierge in Jerusalem to compare them too and I’d rate Setai zero in this area.
Stayed 4 nights in Jun 2023
Response from Rachel on Jun 26, 2023
1.Thank you for your kind comments. It pleases us to learn that you enjoyed your stay. I apologize if you had any inconvenience in the matter of the concierge. We hope to have the pleasure of hosting you again in the near future. Sincerely, Rachel, Guests Relation Manager

10/10 Excellent

liroy

Stayed 1 night in Jun 2023
Response from Rachel on Jul 18, 2023
Thank you Liroy for your high ratingHope to see you again.RachelGuests Relations

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vh
perfect
Stayed 1 night in May 2023
Response from Rachel on May 28, 2023
Dear VictorThank you so much for the high ratingIt was our pleasure to host you in The Setai Hotel TLVRachelGuests Relations

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Rachel on May 28, 2023
Dear LeeThank You for the high ratingHope to see you again in our hotelRachelGuests Relations

2/10 Terrible

alon

Stayed 1 night in May 2023
Response from Rachel on May 28, 2023
Dear AlonThank You for taking time to commentSorry you were not 100% happy with your stay.Rachel Guests Relations

10/10 Excellent

Orly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything from the rooms to the service was amazing!!!
Stayed 2 nights in Apr 2023
Response from Rachel on Apr 17, 2023
Dear OrlyThank you for the feedbackIt was our pleasure to host youRachelGuests Relations

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture and design of the hotel property/ building is very well appointed. The staff was very friendly, especially Alex Amram Arfi Director of Rooms and Quality was simply excellent.
Stayed 8 nights in Apr 2023
Response from Guests Relations on Apr 17, 2023
Dear JamesThank you for your feedbackIt was our pleasure to host youHope to see you again.Rachel

8/10 Good

Ryan

Stayed 3 nights in Mar 2023
Response from Gustavo Scuppa on Apr 13, 2023
Dear Ryan ,Thank you for choosing Setai Tel AvivI’m happy to read you have enjoyed your stay.Looking forward to hosting you soon again

10/10 Excellent

Dora

Stayed 4 nights in Mar 2023
Response from Gustavo scuppa on Apr 13, 2023
Dear Dora ,Thank you very much for choosing Setai Tel AvivWhat a pleasure to read this perfect review It has been a pleasure hosting you with usLooking forward to seeing you soon again among our guests

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from RACHEL on Feb 26, 2023
Dear guestThank you for the high markHope you will visit us againRachelGuests Relations

10/10 Excellent

Shiying

Stayed 1 night in Feb 2023
Response from The Setai Tel-Aviv Reception on Feb 27, 2023
Dear Shiying,We are pleased to see that you enjoyed your stay with us! We hope to host you on our property again. Best regards,

4/10 Poor

Renee

Travelled with partner
Disliked: Staff & service, amenities
Would not stay here again
Stayed 2 nights in Feb 2023
Response from Guest Relation Team on Feb 19, 2023
Dears Mrs Kauffman, Thanks for your visit with your family. We are sorry for the inconvenience during your stay. Our signature Israeli buffet breakfast is open every day and we do offer as well continental breakfast upon request. We hope to have the pleasure welcoming you again and provide you an unforgettable experience.Thanks for your understanding.Best regards,

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay with beautiful views. The breakfast buffet was outstanding
Stayed 1 night in Jan 2023
Response from The Setai Tel-Aviv Reception on Jan 30, 2023
Dear Bruce, Thank you for the positive review. We are happy to hear you enjoyed our hotel, and we would love to host you again soon!Best regards,

10/10 Excellent

Monica

Stayed 6 nights in Jan 2023
Response from The Setai Tel-Aviv Reception on Jan 30, 2023
Dear Monica, Thank you for the high rating! We are happy to know you enjoyed your stay with us, and we are looking forward to hosting you on our property again in the future.Best regards,

6/10 Okay

Thomas

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Not worth the money
Hotel was OK, location was great but very expensive for what you got. A tiny room no view and it had a very strong incense smell.
Stayed 1 night in Jan 2023
Response from Rachel on Jan 31, 2023
Dear Mr ThomasThank you for the feedbackWe are sorry that your stay was not perfect for you.View and size is a factor of what category of room you have ordered. Please do not hesitate to call me for next time so I can take a special care of your booking.RachelGuest relation manager

10/10 Excellent

Sabrina, Atlanta

10/10 Excellent

yusef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building
Stayed 1 night in Dec 2022
Response from Rachel on Dec 24, 2022
Dear Mr YusefThank You for your nice feedbackHope to see you again at The Setai Hotel Tel Aviv.RachelGuests relations manager.

10/10 Excellent

MILTON

Stayed 3 nights in Sep 2022
Response from Rachel- Guests Relations Mamager on Dec 24, 2022
Dear Mr MiltonThank You for the high ratingHope to see you again as one of our guests.

8/10 Good

Carol

Stayed 2 nights in Jun 2022
Response from G.R manager on Dec 8, 2022
Dear Carol,Thank you for the high rating Looking forward to host you again in the near future.Kind regards

10/10 Excellent

Alerice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Naomi and Yosef were top notch. They did everything to make our stay great. Naomi was so great with helping us get a room with a double bed at the last minute. When we needed help with a privacy issue in our room. Yosef was very helpful in getting it taken care of. Awesome place to stay,
Stayed 6 nights in Nov 2022
Response from G.R manager on Dec 7, 2022
Thank you for the high rating.Looking forward to host you again in the near future.Kind regards

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
location location location
Response from Rachel on Nov 8, 2022
Dear Mr StuartThank you for your wonderful comments. It pleases us to learn that you enjoyed your stay with us. Your positive feedback has been passed on to the entire hotel's staff. We look forward to host you again in the near future. Sincerely, Rachel Manor, Guest Relations Manager.

10/10 Excellent

Joanne, Bronxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Setai Tel Aviv is a beautiful historic hotel that has been renovated to preserve its history while offering beautiful, modern spaces to guests. It’s conveniently located for walking to restaurants in Jaffa, Florentin and Neve Tzedek. The staff are professional and go out of their way to provide excellent service on every dimension. We relied heavily on Elizabeth in the concierge to help us with excursions with private guides and she went out of her way to help us. Our stay at The Setai was amazing!
Stayed 7 nights in Oct 2022
Response from Rachel on Oct 31, 2022
Dear JoanneThank you for your wonderful comments concerning your recent stay with us. I am glad that you enjoyed your stay and was very pleased by the high level of service received by our staff. We hope to host you again with us. Sincerely, Rachel Manor, Guest Relations Manager

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Gustavo Scuppa on Oct 25, 2022
Dear Jim,Thank you very much for your feedback.Looking forward to hosting you again.Best regards,Gustavo ScuppaDuty Manager

10/10 Excellent

Juan, ROCHESTER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in great condition and all of the staff was extremely friendly. Elizabeth the concierge was amazing and really made a good stay into a great one. We will definitely come back.
Stayed 3 nights in Sep 2022
Response from Gustavo Scuppa on Oct 25, 2022
Dear Juan,Many thanks for the review and the compliments.I am happy to read you have enjoyed your stay with us.Looking forward to hosting you soon again.Best regards,Gustavo ScuppaDuty Manager

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel with all the right amenities! The bar and sushi restaurant was great, the breakfast buffet and service was wonderful, the music in the garden on Tues night was perfect, the pool was stunning…the list goes on and on. The one thing that stands out the most, however, was the exceptional customer service! The front desk and concierge are beyond kind and helpful along with the entire hotel staff. Alex (manager), Rachel (front desk), Elizabeth (concierge), Vincent (valet), Maya (hostess) and Ziad (breakfast dining and outdoor bar) made me feel extra special and went above and beyond to make sure I had an amazing stay, which I did. I didn’t want to leave. I HIGHLY recommend this hotel and give it 10/10!
Stayed 2 nights in Sep 2022
Response from Gustavo Scuppa on Oct 25, 2022
Dear Christine,Thank you very much for the staff compliments! Appreciate it.I am very happy to read you have enjoyed your stay with us.Looking forward to hosting you soon again.Best regards,Gustavo ScuppaDuty Manager

10/10 Excellent

Rafi

Stayed 2 nights in Sep 2022
Response from Gustavo Scuppa on Oct 25, 2022
Dear Rafi,Thank you very much for the feedback.I am glad to read you have had a nice stay with us.Looking forward to hosting you soon again.Truly yours,Gustavo ScuppaDuty Manager

6/10 Okay

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Philippe

Stayed 1 night in Aug 2022

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible breakfast. Professional staff.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in the world !
Stayed 1 night in Aug 2022

10/10 Excellent

Maria, Aeattle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Thank you!
Stayed 1 night in Jul 2022

10/10 Excellent

libi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place in town
Amazing Staff, amazing location and service
Stayed 2 nights in Jul 2022

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Setai Zéro
Worst hotel ever for the price . Room look like a motel . ZEROOOOOO a not go
Stayed 5 nights in Jul 2022

10/10 Excellent

David I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean.
Stayed 3 nights in Jul 2022

10/10 Excellent

Tali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel! Quiet and peaceful, yet in the heart of a vibrant location in Tel Aviv! Pool is absolutely stunning and staff is super friendly. Could not ask for a better experience during our stay. Highly recommend it and will be back for sure!
Stayed 1 night in Jul 2022

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Service could be much better at pool. Cool location. But hard to get taxis.
Stayed 5 nights in Jul 2022

10/10 Excellent

Dov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Everything was wonderful. This is very clearly a 5 star hotel. Fabulous service, amazing breakfast, beautiful comfortable room.
Stayed 2 nights in Jul 2022

6/10 Okay

roy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022