Exterior

Reviews of Home2Suites by Hilton Dupont, WA

3 out of 5
Home2Suites by Hilton Dupont, WA
600 Station Drive, Tacoma, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 340 out of 509 reviews" "
Rating 8 - Good. 111 out of 509 reviews" "
Rating 6 - Okay. 25 out of 509 reviews" "
Rating 4 - Poor. 17 out of 509 reviews" "
Rating 2 - Terrible. 16 out of 509 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on May 15, 2024
Hello Anna, We're sorry to hear that your experience fell short of expectations. Please reach out to us with any details so we can address any concerns you may have. We hope to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Kasey

Travelled with family
Liked: Amenities
We were visiting someone on base and this hotel was directly across from a gate where we could come and go and never have to get on the interstate. It was also just a short drive to restaurants and a unique shopping center.
Stayed 9 nights in Apr 2024
Response from Manager on May 10, 2024
Hello Kasey,We are delighted to hear that our hotel's convenient location near the base gate, restaurants, and a shopping center met your needs during your stay. Should you require any assistance or have any future inquiries, please do not hesitate to reach out to us.

10/10 Excellent

Conner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so clean. Staff was amazing!!
Stayed 2 nights in May 2024
Response from Manager on May 6, 2024
Hello Conner,We are thrilled to hear that you found our hotel clean and enjoyed the service provided by our amazing staff. Your kind words mean a lot to us. We strive to maintain a high standard of cleanliness and provide exceptional service to all our guests. Thank you for taking the time to share your positive experience with us.

10/10 Excellent

Ojas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Ojas,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back in the future for another fantastic stay.

8/10 Good

Katelyn

Liked: Staff & service, amenities, property conditions & facilities
Check in staff was overall friendly. I personally would have liked more information on check in as to where things are located, where I could find WiFi connection info, when breakfast is, etc. check out staff was very friendly and informative. Overall, my room was pretty clean. The floors were overall clean, but needed to be swept a little. The room did have an odd paint smell to it. I did let the front desk know. I was informed they have been doing some renovations on the rooms and they would have someone check it out. All in all, pretty good experience for a one night stay. I would stay there again.
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Katelyn,Thank you for sharing your feedback with us. We appreciate your positive comments regarding our friendly staff. We apologize for any inconvenience regarding the lack of information provided during check-in and appreciate your understanding as we undergo renovations. Your input is valuable, and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Kristina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service!
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Kristina,We are delighted to hear that you experienced fantastic customer service during your stay with us. Your feedback is truly appreciated and we hope to welcome you back in the future for another wonderful experience.

4/10 Poor

Hitokazu

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasn't clean. The pool wasn't maintained enough.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Hitokazu, We appreciate your feedback and apologize for any inconvenience experienced during your stay. We will share your comments with our team for further review and improvement. Thank you for bringing this to our attention so that we can continue to enhance our services for all guests.

10/10 Excellent

Aisha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Aisha,We're sorry to hear that you didn't fully enjoy your stay. Your feedback is valuable to us, and we will share it with our team for further improvement. We appreciate you taking the time to leave a review and hope to welcome you back in the future.

8/10 Good

Aleisha

Travelled with family and small children
The hotel was overall great. We came to swim for the weekend, so was really disappointed that the hot tub was broken. It was one of the main reasons we chose this hotel.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Aleisha, We appreciate you taking the time to share your feedback with us. It's great to hear that you had a good overall experience. We apologize for any inconvenience caused by the temporary issue with the hot tub during your stay. Your comments will be shared with our team for their awareness and improvement. Thank you for choosing our hotel for your weekend getaway.

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was not ready when we came to check in around 4 pm. Did not get into our room until 2 1/2 hours after the posted check in time. Room size was awesome. Lots of space and storage. Beds were a little stiff. Breakfast was decent. Pool area was nice, but hot tub was lukewarm in the evening and then the next morning the pool area was so full of a chlorine smell that it burned your eyes and caused a cough. Regardless, we still enjoyed our stay and thought things were pretty good overall.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Allison,We apologize for the delay in your room readiness but are pleased you found the room spacious. We appreciate your feedback on the bed comfort and will take note of it. Your comments on breakfast and pool area are valuable to us for improvement. Thank you for choosing to stay with us and sharing your thoughts.

10/10 Excellent

Richard B

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and would stay there again. The staff were great also.
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Richard B,We are delighted to hear that you enjoyed our nice rooms and had a positive experience with our great staff. Your feedback is truly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Kayla

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Kayla,We're thrilled to hear you had a fantastic stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Dylan,Thanks for being our guest! We are delighted to hear that you had a fantastic stay with us! We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

Shelli

Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Shelli,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. Our team strives to provide exceptional service to all our guests, and we are delighted to know that we exceeded your expectations. Should you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay!

10/10 Excellent

Brittney

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Brittney,Thank you for choosing our hotel for your stay! We are thrilled that you had such a wonderful experience with us. If there is anything else we can do to make your next visit even more perfect, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, they went out of their way to make sure that we had anything we needed. Rooms were clean. Location was perfect. Will definitely stay again with our next visit to see our son in the military.
Stayed 7 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Tammy,Thank you for your kind words and praising our dedicated staff for their exceptional service. We are pleased to hear that your accommodations were clean and that the location was convenient for your visit. We look forward to welcoming you back on your next trip to see your son in the military.

10/10 Excellent

Kathi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice. Great hospitality, wonderful pool and hot tub, though the pool was on the smalller side it was still very fun. My room was great, had a kitchenette, 2 beds and a hid-a-bed. Clean and beds were comfy. Breakfast was yummy but on New Years Day, it was hard for the staff person to keep up with the hot food items and forks. A suggestion: upgrade the coffee, other than that a wonderful stay!
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Kathi,Thank you for taking the time to provide us with your feedback. We're delighted to hear that you enjoyed our wonderful pool and hot tub, as well as the comfort and cleanliness of your room. We appreciate your suggestion regarding the coffee and will take it into consideration. We hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Karch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Karch,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future. Safe travels!

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service
Great place, we will be back, everything was almost perfect, only minor issues with the heating and ac unit, just couldn’t find a medium. It was hot or cold, never perfect, always running, never really found that perfect temp. But over all very nice place, staff was very.
Stayed 3 nights in Nov 2023
Response from Manager on Dec 2, 2023
Hello john, Thank you for choosing our hotel for your stay and leaving a review. We appreciate your feedback and are glad to hear that you had an overall pleasant experience. We apologize for any inconvenience caused by the temperature control, and we will certainly look into improving this issue. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Elizabeth

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pros- Room was clean, modern design and huge!!! Cons- Pool was freezing hot tub broken. Poor selection of snacks and high prices.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Elizabeth, Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean and spacious with a modern design. We apologize for any inconvenience caused by the cold pool and broken hot tub. Regarding the snack selection and pricing, we appreciate your input and will share it with our team for future improvements.

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Curtis,Thank you for taking the time to share your exceptional experience with us! We're delighted to hear that you had such a wonderful stay and that our hotel exceeded your expectations. We strive to provide top-notch service and amenities to all our guests, and we're happy that we delivered that for you. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excellent

Darell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to do a late nite after 11pm check-in because of transportation delays. Called ahead and nite staff were excellent, i.e., Sam and Amber. Thank you!
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Darell,Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind compliments for Sam and Amber, our dedicated night staff. It's wonderful to hear that they provided excellent service during your late-night check-in. We will make sure to pass on your feedback to them as this surely will make their day. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome home away from home
Great customer service on fhe night shift as well as the morning shift.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Alexander,Thank you for your kind feedback about our customer service team. We work hard to provide excellent service around the clock. We appreciate your recognition.

4/10 Poor

Deborah

Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Deborah,Thank you for your positive rating! We are thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. It is a very usable space with lots of shelfs and work areas.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hi Terry,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Harvey,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

miran

Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello miran,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise from train that comes by frequently in the evening and the noise from I5.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Mark,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

soon

Travelled with family
Very spacious and convenient interior!
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello soon,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again in the future.

10/10 Excellent

Teodomiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistency of quality and cleanliness is what I like about this Hilton chain.
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Teodomiro,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Manager on Oct 1, 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Whitney

Stayed 1 night in Sep 2023
Response from Manager on Oct 17, 2023
Hello Whitney,Thank you for the 5-star rating! We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you again soon.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Cynthia,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Pearline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Very nice stay , wonderful staff especially front desk team extremely kind , helpful and very welcoming. I will plan to stay here again when in the area.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hi Pearline,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room wasn't ready
The room wasn't ready when I tried to check in at 3:15pm but everything else was excellent.
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Susan,Thank you for taking the time to share. We appreciate your feedback regarding our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and easy check in.
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello kathleen,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

kelli

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating Our Daughter's Birthday!!
The Hotel and all their staff were so graciously kind to us, they went above and beyond more than I ever expected for them to do. I had mention in the comments that we'd be celebrating our daughter's Birthday, and they went out of their way to help decorate our room! How sweet was that! Love them forever for that special touch and thoughtfulness. Definitely left a great impression. The friends and their parents were impressed as well, with your service and attention to detail. Job well done and I look forward to our future bookings here.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello kelli,We appreciate the comments, especially with regards to your opinion of our staff and your insights regarding our service. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ken at the front desk is just amazing!!! He makes sure your stay will be great!!
Stayed 2 nights in Aug 2023
Response from Manager on Aug 19, 2023
Hello Sandra,We appreciate your rating of our hotel and the feedback you have shared pertaining to our front desk. Please do come see us again.

2/10 Terrible

LORENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hello LORENA,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Timoteo

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hello Timoteo,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 Excellent

Mariam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about the staff at this property. After encountering issues at the airport, the staff were extremely helpful and accommodating! The room was spacious and super comfortable. We'd definitely come back!
Stayed 1 night in Jul 2023
Response from Manager on Jul 29, 2023
Hi Mariam,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 7 nights in Jul 2023
Response from Manager on Jul 28, 2023
Hello Michael,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Desiree

Stayed 2 nights in Jul 2023
Response from Manager on Aug 16, 2023
Hello Desiree,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

CURTIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ken in customer service was very accommodating? The staff was very friendly and there was a nice place to eat right next to a hotel. Very comfortable enjoyed our stay.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 28, 2023
Hello CURTIS,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and comments about our service. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Anabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Emergency Oasis
This was above and beyond our expectations. This was a last minute booking, because my youngest daughter (8-years-old) had to be flown home early. After a really long drive from Grangeville, ID, Ken at the front desk got us through so quickly. He gave us a choice of room and was just so courteous. The room was clean and comfortable. We had 3 teens with us and they were stunned and impressed. Teens are notoriously hard to impress. We had zero complaints about breakfast (meaning the 3 teens ate and did so happily). The 8-year-old also had a yummy breakfast and was able to get in a good swim before checking out. We've actually already booked the hotel again for later this year we enjoyed it so much.
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Anabelle, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the staff...very courteous and helpful!
Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hi Patrick,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

8/10 Good

Mary Ann

Stayed 2 nights in May 2023
Response from Manager on Jun 22, 2023
Hello Mary Ann,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Patrick

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff excellent! They were very friendly & helpful.
Response from Manager on Jun 1, 2023
Hi Patrick,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Best service at any hotel for a long time
Stayed 1 night in May 2023
Response from Manager on Jun 1, 2023
Hi Scott,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 Excellent

Marie

Stayed 3 nights in May 2023
Response from Manager on Jun 3, 2023
Hello Marie,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.