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Reviews of Fairfield Inn & Suites by Marriott St. Joseph Stevensville

2.5 out of 5
Fairfield Inn & Suites by Marriott St. Joseph Stevensville
4408 Red Arrow Hwy, Stevensville, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 235 out of 427 reviews" "
Rating 8 - Good. 82 out of 427 reviews" "
Rating 6 - Okay. 38 out of 427 reviews" "
Rating 4 - Poor. 28 out of 427 reviews" "
Rating 2 - Terrible. 44 out of 427 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Burieti

Disliked: Staff & service, amenities
I booked this hotel due to pool and fitness room But when I checked in they had CLOSED signs posted So we couldn’t use them. no disc offered and very short customer service attitude
Stayed 1 night in May 2024

10/10 Excellent

David, Novi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room; other problems
Stayed 3 nights in Dec 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Facility appeared newer breakfast was good. The pool was out indefinitely which was a negative
Stayed 1 night in Nov 2023

6/10 Okay

Douglas

Travelled with family
Liked: Cleanliness
There was no one at the front desk for check in for at least 5 mins.
Stayed 1 night in Nov 2023

6/10 Okay

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Couch was stained and looked gross. The indoor pool was closed without prior notice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathryn, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Stevensville/St. Joseph, MI area…this is a great hotel… my 4th time staying there…the check in associate was awesome… accommodations great… will be back again… sorry the pool couldn’t be used… close to many places and easy driving!
Stayed 1 night in Sep 2023

10/10 Excellent

Kellie

Stayed 1 night in Sep 2023

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Artur

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Here is a list of issues with this hotel: 1. I checked-in online but I still had to go through the standard check-in procedure at the counter. I got a message that my room was ready when I was in my room. 2. The party of five received ONE entry key. 3. There was no toilet paper. 4. The fridge was warm and flooded. 5. There were no sheets or pillows for the sofa. 6. The person at the counter could not have inspected the room or assisted us in any way because he was the only one working that day and could not have left the counter. I cannot believe I paid over $300 for a one night stay at this Marriott's hotel brand.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
We value you and appreciate your review. We are actively addressing everything you mentioned.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Thanks so much for your rating of 10 out of 10!

6/10 Okay

Alyssa

Liked: Cleanliness, staff & service
A little disappointed with the fact that the pool was closed, the sign on their front desk says “closed till 9/3” but we’re told that it’s closed till 9/10. Also their outside bonfire pit doesn’t work and apparently hasn’t for awhile so that was a bummer as well.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Regular maintenance for building is sometimes required nevertheless we do apologize for the inconvenience and disappointment

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It worked out
I believe someone that works there parks where we put in the check in. Also they ran out of breakfast food before 8:30.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 5, 2023
We strive to make the check in experience as effortless as possible. I do apologize that someone was parked in the front and the inconvenience that may have resulted in.

10/10 Excellent

Dimitar

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Aug 2023
Response from General Manager on Sep 5, 2023
Thanks so much for your rating of 5 out of 5!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Pleased enough
Over the past few years we have stayed at this relatively new Fairfield and it has always been in top shape. But this time we noticed the location was starting to show some wear and tear. Staffing challenges are likely the biggest cause, as they likely have struggled to maintain sufficient staff levels just like many other hospitality businesses. We will stay at this location again with the hopes that no further deterioration takes place in the near future.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 5, 2023
We strive to make your experience as pleasant as possible and we appreciate your valued input. We are actively remedying staffing shortage and look forward to seeing you again!

2/10 Terrible

Isiah

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from General Manager on Sep 5, 2023
We do apologize that your experience was not as pleasant as you would have hoped but we appreciate your feedback

2/10 Terrible

Jeff

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very dirty did not stay there
Stayed 1 night in Aug 2023
Response from Suneil on Aug 9, 2023
Iam sorry for the inconvenience caused.I have addressed the issue.

2/10 Terrible

Karen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Suneil on Aug 9, 2023
I am sorry for the inconvenience caused.I have addressed the issue.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Suneil on Aug 11, 2023
I am sorry for the inconvenience caused,

2/10 Terrible

Ian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tatman Stevensville Marriott Stay
Upon trying to check in on 8/4, there was a sign on front door saying no check ins till 6:30pm. Once inside, female at front desk informed us, nobody showed up to work today and no rooms would be available till 7pm. Additionally manager had left and another employee had left to go pick up cleaning crews to clean rooms. When we returned at 7:45pm, there were 3 families waiting for rooms in line at desk. Female took us up to 3rd floor and started checking to see if rooms were unoccupied and or clean for us to stay in. My family stayed in room 319. The room and rest of the night was fine. However upon checking out the next morning, we found out that we were never checked in and they weren't sure whether we would be charged with a no show fee. Not sure how this happens at a Marriot. The staff we dealt with were doing the best that they could and were personable and nice. Have never experienced this kind of chaos when arriving or checking out of a national chain hotel. We booked this Marriott to exclude ourselves from the questionable other lower quality hotels in area to allow for no hassle, stress free environment
Stayed 1 night in Aug 2023
Response from Suneil on Aug 9, 2023
I am sorry for the inconvenience caused.I have addressed the issue with department

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure I would stay with the company again
Showed up at 9:20 when my room should have been ready by 4 had to shuffle to find abother hotel last min and came out of pocket more $$$ to do so because they didnt have the rooms apparently a pipe burst so I get that but they had hours of notice and no one would pick up the phone prior to my arrival now im trying to get a refund and no one answered the phone or is calling me pretty dissappinted!! Hotels.com hasnt called me like they said they would and corporate cant do anything
Stayed 1 night in Aug 2023
Response from Suneil on Aug 9, 2023
I am really sorry

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Suneil on Aug 9, 2023
I am extremely sorry for inconvenience caused.

8/10 Good

Karl

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Suneil on Aug 6, 2023
Thank you very much for your comments.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Suneil on Aug 6, 2023
Thank you very much for your comments

2/10 Terrible

Erica

Stayed 3 nights in Jul 2023
Response from Suneil on Aug 9, 2023
I am sorry

4/10 Poor

Thomas S

Stayed 1 night in Jul 2023
Response from General Manager on Sep 5, 2023
We appreciate your feedback

4/10 Poor

Jana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was listed as having breakfast, an on-site restaurant, and bar. The bar was demolished, the restaurant was closed, and the breakfast had only 1 option for people who are gluten-free and/or keto friendly. All other options were high starch and sugar.
Stayed 3 nights in Jul 2023
Response from Suneil on Aug 6, 2023
I am sorry for the inconvenience caused,

8/10 Good

Marek

Liked: Staff & service, property conditions & facilities
No ouside pool.
Stayed 4 nights in Jul 2023
Response from Suneil on Aug 6, 2023
I am sorry for the inconvenience caused.

4/10 Poor

TINA

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not clean at all. The pool looked filthy, the public restrooms had diarrhea all over 1 stahl and no t.p. in the other. The next day the diarrhea was STILL THERE! There wasnt soap in the public bathroom either. Just filthy. The breakfast was warm, at best but thete was a variety to choose from if you lile your food cool. The room did not have kleenex, there were water spots all over the shower..it did not look clean!! The mirror had smears all over it! As others had commented, the room smelled musty when we walked in. Im glad I read previous reviews and brought my own pillow! I try to give a hotel like the Marriott the benefit of the doubt but the reviews on this one was right on! One plus..the staff was sweet. We had to wait quite awhile to check in because noone was at the desk because there was a water issue in the hotel that was not the employees fault. I wish i had something else positive to say. Never again! Marriott should be ashamed!
Stayed 1 night in Jul 2023
Response from Suneil on Aug 6, 2023
I am soorry for the inconvenience caused.I have addressed this issue

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Suneil on Jul 25, 2023
I am sorry for the inconvenience caused.

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The fridge did not work. The thermostat would not change. And the breakfast on sunday was empty by 915.
Stayed 2 nights in Jul 2023
Response from Suneil on Jul 25, 2023
I am sorry for the inconvenience causedI have addressed the issue

8/10 Good

Nicki

Stayed 1 night in Jul 2023
Response from Suneil on Jul 25, 2023
Thank you very much for your comments

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Suneil on Jul 7, 2023
I am sorry for the inconvenience caused.I have addressed the issue to prevent from happening

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They booked us rooms but didn’t have the rooms for us when we got there. We got there at 1030 and had to wait on someone to clean the rooms then they did not have the right rooms. So by the time we squeezed into the 2 rooms available it was 3am.
Stayed 1 night in Jul 2023
Response from Suneil on Jul 7, 2023
I am sorry for the inconvenience caused .e addressed the issue with all department.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 2 nights in Jun 2023
Response from Suneil on Jul 7, 2023
Thank you very much for your comments.and will share with my all staff.

6/10 Okay

Susana

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was great, the rooms need to be clean on time and ready for guess.
Stayed 2 nights in May 2023
Response from Suneil on Jul 7, 2023
I am sorry for the inconvenience caused.I have addressed the issue to prevent from happeningagain.

4/10 Poor

Erica

Stayed 2 nights in Jun 2023
Response from Suneil on Jul 7, 2023
I am sorry for inconvenience caused.I have addressed this to our all department leaders to prevent to happening again

8/10 Good

Denise

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Suneil on Jul 7, 2023
Thank you very much for commentsand will share with our all staff

2/10 Terrible

Tom

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First room given was not cleaned. Second room given had cable TV problems and TV was constantly pixallating. Kids constantly running, yelling and screaming in the hallway.
Stayed 2 nights in May 2023
Response from Suneil on Jul 7, 2023
I am sorry for the inconvenience

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Our stay at this particular location was amazing. Staff were super friendly and helpful. The hotel itself was very clean and in excellent condition as if it was just built. The one feature that stood out was the huge shower with the sliding glass door. I feel in love with that
Stayed 2 nights in Apr 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I’ve stayed here several times. It’s a nice hotel. I recommend it. But they seemed off their game for this trip. Missing shower curtain liner. No pillows on one bed. Missing washcloths. The breakfast also needed attention. Cold coffee. Hard breakfast sandwiches.
Stayed 2 nights in Apr 2023

6/10 Okay

Edward J

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We were not informed that the elevators were broken until after we checked in... No compensation was offered for the inconvenience of having to "mule train" our luggage up the stairs Also our room smelled weird. It wasn't marijuana or cigarettes, but maybe mold or potentially rotting food left in the room. I have stayed at this hotel 3-4 times before since it was relatively new, but the last stay was not good.
Stayed 1 night in Mar 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great hotel...nice stay...room was clean...breakfast was a nice grab & go kind of selection. Easy check-in & check-out
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great stay!

8/10 Good

Kenny

Stayed 1 night in Oct 2022

8/10 Good

Eric

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Needed a little property repair and updating that was in process.
Stayed 2 nights in Sep 2022

6/10 Okay

Leigh

Travelled with family
The bathtub did not drain. We only had 2 towels that was it. There was only 1 small wastebasket in the room. None in the bathroom. Ive had better breakfast at a side road motel than what was offered. I paid over $600.00 for 2 nights an it was not up yo par with that price. It was ridiculous
Stayed 2 nights in Aug 2022

10/10 Excellent

Geoffrey

Stayed 1 night in Jul 2022