When we first arrived, the door code provided did not work. The host was very responsive and was able to update it and get us in quickly.Upon arrival, we were very disappointed in the cleanliness of the condo, specifically the floors and the main floor master bath toilet. The kitchen floor had crumbs, the carpet was very dirty, and there was a hairball and sunflower seed shells on the floor of the main floor bedroom. The toilet looked as though it had not been cleaned in a long time. We also discovered that the pool key was not present in the unit. This was communicated the first night, and I followed up on it the next two days. It was never located- instead we had to wait for someone from a different condo to arrive to the pool and ask them to let us in. This feedback was provided directly to the property manager and they did apologize and let us know they would bring up the cleanliness to the house cleaner, and they were working with the HOA to get a replacement key but it would not be available until after we had checked out. We also did not have soap in one bathroom or conditioner in a separate bathroom- which they did bring by the same day I brought it to their attention. Despite these disappointments, the pool and hot tubs were awesome! And right out the back door of the condo. Our kids had a blast swimming! The beds were also comfortable.