6/10 – Acceptable
Bruno Alejandro Trivelli
Voyage de couple
3 mai 2025
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Propreté
We spent a week at this hotel, and while the property has potential, our overall experience did not live up to expectations for a four-star establishment.
From the moment we arrived, the service felt cold. The receptionist didn’t greet us properly and simply informed us that the room wasn’t ready. While we had arrived before check-in time, the lack of warmth or welcome was surprising and set a disappointing tone.
Unfortunately, the outdoor pool was out of service for most of our stay, which was a real letdown, especially since it was one of the reasons we chose this hotel. On top of that, there were ongoing construction works outside that disturbed the peace and made it difficult to fully relax, whether we were in our room or on the hotel grounds.
Housekeeping was inconsistent—our room was skipped twice, and when it was cleaned, the service was minimal: just making the bed and changing towels, with no real tidying or cleaning.
On a more positive note, the hotel offers a nice spa area and an indoor pool, which we enjoyed. The breakfast buffet had a wide selection, though the quality of the food left much to be desired. The coffee at breakfast was barely drinkable, but thankfully, the hotel bar served excellent coffee—at an extra cost.
In summary, while we appreciated some of the facilities, the lack of attention to guest experience, poor housekeeping, and noisy surroundings made our stay less enjoyable than we had hoped.
Bruno Alejandro Trivelli
Séjour de 7 nuits en avril 2025
