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Reviews of Staybridge Suites Silao, an IHG Hotel

3.5 out of 5
Staybridge Suites Silao, an IHG Hotel
Plaza Hidalgo No 304 Y No 306 de, Guanajuato Puerto Interior, Silao, GTO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 301 out of 392 reviews" "
Rating 8 - Good. 63 out of 392 reviews" "
Rating 6 - Okay. 17 out of 392 reviews" "
Rating 4 - Poor. 7 out of 392 reviews" "
Rating 2 - Terrible. 4 out of 392 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Iztlacihuatl

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We found a cockroach into the bathroom and the cups for coffee were dirty ( marked with red lipstick).
Stayed 1 night in May 2024
Response from Estefania Miranda on May 27, 2024
Buen día Sr. Iztlacihuatl, lBuenas tardes, le agradecemos su preferencia de quedarse con nosotros, le pedimos una disculpa por los inconvenientes, su comodidad y satisfacción son nuestra máxima prioridad y lamentamos no haber cumplido sus expectativas en esta ocasión, estaremos dando seguimiento a la solicitud, tenga por seguro que nuestro equipo está trabajando para mejorar nuestros servicios para sus futuras estancias.Saludos!!!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful space and friendly staff
Stayed 2 nights in May 2024
Response from Estefania Miranda on May 20, 2024
Thank you very much for answering our service survey, it is very gratifying for us to know of your kind comments, thank you for choosing us as your rest hotel, Michelle, we hope to see you soon!!!!Greetings!!!

10/10 Excellent

Miguel, Worth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2024
Response from Estefania Miranda on Apr 27, 2024
Estimado Sr. Miguel, le agradecemos mucho que haya tenido oportunidad de contestar la encuesta, así como sus amables comentarios, esperamos haya tenido una estancia placentera deseamos verlo nuevamente en ésta su casa Staybridge Silao!!

10/10 Excellent

Jerome, Mesilla Park

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception great clean rooms excellent service & food
Stayed 1 night in Apr 2024
Response from Estefania Miranda on Apr 27, 2024
Dear Jerome, We thank you very much for having had the opportunity to answer the survey, as well as for your kind comments. We hope you had a pleasant stay. We hope to see you again in your home, Staybridge Silao!!

10/10 Excellent

Jerome, Mesilla Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service wonderfully layed out Phenomenal Breakfast & Happy Hour Social Disadvantage is ONLY 1 Elevator
Stayed 5 nights in Apr 2024
Response from Estefania Miranda on Apr 27, 2024
We thank you very much for having had the opportunity to answer the survey, as well as for your kind comments. We hope you had a pleasant stay. We hope to see you again in your home, Staybridge Silao!!

10/10 Excellent

LEONARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Estefania Miranda on Apr 4, 2024
Le agradecemos mucho que haya tenido oportunidad de contestar la encuesta, así como sus amables comentarios, esperamos haya tenido una estancia placentera, deseamos verlo nuevamente en ésta su casa Staybridge Silao!!

10/10 Excellent

IMAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very clean and staff is very supportive.
Stayed 2 nights in Feb 2024
Response from Estefania Miranda on Feb 14, 2024
We appreciate your kind comments, we hope you return to this home Staybridge Silao and that we have met your expectations.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute and clean.
Stayed 1 night in Jan 2024
Response from Estefania Miranda on Jan 26, 2024
Buen dia Srita Cristina le agradecemos su preferencia y sus amables comentarios en la encuesta, esperamos haya disfrutado de su estancia. Que tenga un excelente día!!!

10/10 Excellent

Ricardo

Stayed 1 night in Jan 2024
Response from Estefania Miranda on Jan 10, 2024
Buen día Sr Ricardo gracias por haber contestado la encuesta de servicio, le agradecemos sus amables comentarios y su preferencia de elegirnos para hospedarse. Esperamos nos de oportunidad de servirle nuevamente.Saludos!!!

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families
Great stay, the sports area was nice to let the kids run around. The rooms were perfect and clean. Happy hour and breakfast were delicious as well, best complimentary breakfast I’ve ever had! Will definitely stay again.
Stayed 1 night in Jan 2024
Response from Estefania Miranda on Jan 10, 2024
Good morning, we thank you for your kind comments in the survey you filled out, we hope to be an option for you again. to choose you as a hotel to stay.Greetings!!

10/10 Excellent

Dorothy

Stayed 1 night in Jan 2024
Response from Estefania Miranda on Jan 23, 2024
Thank you very much Ms Dorothy for responding to the survey, we hope you had a pleasant stay in your Staybridge Silao home.Greetings!!!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the airport, lots of restaurants to choose from, big comfortable room.
Stayed 1 night in Dec 2023
Response from Estefania Miranda on Dec 14, 2023
Thank you very much for your kind comments, we hope you enjoyed your stay and we hope to see you again in your home Staybridge Suites Silao, Regards

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio
Stayed 1 night in Dec 2023
Response from Estefania Miranda on Dec 14, 2023
Muchas gracias por sus amables comentarios, esperamos haya disfrutado su estancia y la esperamos ver nuevamente en ésta su casa Staybridge Suites Silao, Saludos

10/10 Excellent

Anaraiza

Stayed 3 nights in Oct 2023
Response from Estefania Miranda on Nov 24, 2023
Buen día Srita Ana agradecemos se haya tomado el tiempo de responder la encuesta, Muchas gracias!!!Saludos!!!

10/10 Excellent

Ricardo, Scottsboro

Stayed 2 nights in Oct 2023
Response from Ceci on Nov 3, 2023
Gracias por sus respuestas!

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ceci on Oct 7, 2023
Gracias por toarse el tiempo de responder la encuesta.

10/10 Excellent

Hector

Stayed 1 night in Sep 2023
Response from Ceci on Sep 5, 2023
Sr- Hector agradecemos se tomara el tiempo de responder la encuesta, esperamos tener el pacer de volver atenderle.

10/10 Excellent

Silvia, Nash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ceci on Jul 31, 2023
Gracias por tomarse el tiempo de responder la encuesta.

2/10 Terrible

ROBERTO

Stayed 1 night in Jul 2023
Response from Ceci on Jul 20, 2023
Gracias por tomarse el tiempo de responder la encuesta.

10/10 Excellent

Sanjuana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ceci on Jul 12, 2023
Gracias por tomarse el tiempo de contestar la encuesta.sus comentarios nos ayudan a crecer como empresa.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Luis Paulin on Jul 11, 2023
Buen día, gracias por tomarse el tiempo de responder la encuesta, sus comentarios nos ayudan a crecer como empresa. Le agradecemos su preferencia para hospedarse en ésta su casa Staybridge Suites Silao, esperando que nos vuelva a visitar y viva una experiencia única.

8/10 Good

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ceci on Jun 28, 2023
thank you for your comments.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great price
Stayed 1 night in Jun 2023
Response from Ceci on Jun 14, 2023
Hola, Muy buenos días muchas gracias por sus comentario esperamos que este de regreso con nosotros.Saludos

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Ceci on Jun 12, 2023
Buen día, gracias por tomarse el tiempo de responder la encuesta, sus comentarios nos ayudan a crecer como empresa.

10/10 Excellent

IMAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect about this hotel and especially the staff. You always feel that you are welcome there. The front desk staff speak English well and they try to help you as much as they can.
Stayed 2 nights in Jun 2023
Response from Luis Paulin on Jun 12, 2023
Good day!! We thank you very much for your preference as well as for your kind comments, we hope you enjoyed your stay and we will be very happy to see you back in this your Staybridge home.....Greetings!!!

10/10 Excellent

Rosalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good área
Stayed 1 night in Apr 2023
Response from Ceci on Apr 28, 2023
Thank you for your CommentsBest Regards!

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the fact that there was two bed rooms with in the room
Stayed 1 night in Apr 2023
Response from Ceci on Apr 28, 2023
Than you for your comments.Best Regard!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Beautifully appointed hotel rooms and lobby spaces. The pool was warm like a spa and the breakfast plentiful and satisfying wish business travel in the United States was like this. We were there as a family and very much appreciated the front desk help and all the amenities.
Stayed 1 night in Apr 2023
Response from Ceci on Apr 11, 2023
MSS JENNIFER THANK YOU FOR YOUR GOOD COMMENTS, WE HOPE TO HAVE THE PLEASURE OF ASSISTING YOU AGAIN.

10/10 Excellent

Abraham

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We love it
Stayed 1 night in Mar 2023
Response from Ceci on Mar 31, 2023
Mr. Abraham We appreciate you taking the time to answer the survey, your comments help us grow as a company.

10/10 Excellent

Mitsuhiro

Stayed 1 night in Mar 2023
Response from Ceci on Apr 11, 2023
Mitsuhiro gracias por responde la encuesta.Saludos!

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2023
Response from Ceci on Mar 6, 2023
Gracias por tomar el tiempo de responder la encuesta.Saludos!

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ceci on Feb 28, 2023
Agradecemos haya tomado el tiempo de responder la encuesta, esperamos tener el placer de volver atenderle.

6/10 Okay

PATRICIA

Liked: Amenities, property conditions & facilities
Room was smellig bad, bath1 towells were humid, the room that they gave us eas ocupied when we open rhe door we saw somebody sleeping
Stayed 1 night in Feb 2023
Response from Ceci on Feb 28, 2023
Sorry for the inconvenience, I'll get in touch with you

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable.
Response from Luis Paulin on Jan 11, 2023
Estimado Ramón.En nombre de todo el equipo Staybridge Silao , agradecemos su preferencia y esperamos tenerle de regreso muy pronto.Saludos.

10/10 Excellent

Rogelio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ceci on Jan 5, 2023
Sr. Rogelio agradecemos se haya tomado el tiempo de responder la encuesta, esperamos tener el placer de atenderle nuevamente

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los cuartos están grandes, Las camas bien cómodas.the staff bien amables y el desayuno muy bueno.
Response from Luis Paulin on Dec 31, 2022
Estimada Maria.Agradecemos su preferencia y un más el que haya disfrutado de su estancia. Esperamos tenerle de vuelta muy pronto.

10/10 Excellent

Ramon

Stayed 2 nights in Dec 2022
Response from Luis Paulin on Dec 25, 2022
Estimado Ramón.Agradecemos tu preferencia y comentarios. Es muy gratificante saber que disfruto su estancia con nosotros y esperamos tenerle de vuelta muy pronto.

10/10 Excellent

IMAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff people are very nice and helpful. Communication was easy with them as most of them speak very good English.
Response from Ceci on Dec 21, 2022
mr/ms Imad Thank you for your comments. We hope to have the pleasure of welcoming you again.

8/10 Good

RAISE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
It was smooth, no issues whatsoever, very comfortable rooms with everything you need to a stay
Stayed 1 night in Sep 2022
Response from Luis Paulin on Sep 15, 2022
We appreciate your comments and hope to have you back with us very soon.Greetings.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Ceci on Aug 29, 2022
Mr. Stephen We appreciate you taking the time to respond to the survey, we hope to have the pleasure of serving you again.

10/10 Excellent

Sanjuanita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel. The Breakfast Buffet was delicious. The staff was very nice. The hotel itself was very clean and very well kept. The rooms were clean and ver nice. Beds wer super comfortable.
Stayed 1 night in Aug 2022
Response from Ceci on Aug 10, 2022
Mrs. Sanjuanita, thank you for your good comments. We hope to have the pleasure of serving you.

10/10 Excellent

Jose A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente customer service, Clem rooms, clean facility, great food and excellent staff
Stayed 3 nights in Jun 2022
Response from Ceci on Jul 8, 2022
Mr. jose, we appreciate you taking the time to answer the survey, your comments encourage us to continue improving, we are pleased to know that your stay was pleasant. We hope to have the pleasure of serving you again.

10/10 Excellent

Lucia, pasadena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with our stay here. We stayed 2 nights and from the moment we checked in and every time we had a question the staff was friendly and helped. Having a shuttle to take us to the airport very early morning was wonderful. Rooms were very clean and comfortable.
Stayed 1 night in Jun 2022
Response from Ceci on Jun 28, 2022
Ms. lucia we appreciate your comments we are pleased to know that our service was to your liking, we hope to have the opportunity to serve you again.

10/10 Excellent

Azalia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back! Very clean, friendly staff, close proximity to the international airport and the suites are SO well taken care of!
Stayed 1 night in Jun 2022
Response from Ceci on Jun 13, 2022
Ms. Azalia, we appreciate your comments, we hope to have the pleasure of serving you again.

10/10 Excellent

Fatima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mientras mi estancia todo estuvo perfecto. !el desayuno riquísimo! Y personal del hotel muy amable.
Stayed 1 night in May 2022
Response from Ceci on Jun 9, 2022
Srta. Fatima agradecemos sus comentarios, esperamos tener el placer de atenderle de nuevo

10/10 Excellent

Theresa

Travelled with family
Liked: Property conditions & facilities, room comfort
It was great love staying here clean comfortable and so friendly
Stayed 2 nights in May 2022
Response from Ceci on Jun 9, 2022
Ms. Theresa we appreciate your comments, we hope to have the pleasure of serving you again.

10/10 Excellent

Fatima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy amplias y limpias muy serca del aeropuerto
Stayed 1 night in May 2022
Response from Ceci on Jun 9, 2022
Srta. Fatima Agradecemos sus comentarios, esperamos tener el placer de atenderle de nuevo.

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is next to an industrial city. I specifically wanted this place because I wanted to stay somewhere that most likely wouldn’t be for tourists. I was also working from the room. I appreciated that there were minimal kids.
Stayed 2 nights in May 2022
Response from Ceci on Jun 13, 2022
Ms. Adriana we appreciate your comments, we hope to have the pleasure of serving you again.

6/10 Okay

Sandy

Stayed 3 nights in Apr 2022

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a great stay next to the airport and free shuttle to the airport. Room was comfortable and roomy
Stayed 1 night in Apr 2022
Response from Luis Paulin on May 3, 2022
Dear Efren It is a pleasure to have you with us and to know that her stay was a great experience. We hope to have you back with us very soon.