2/10 Terrible
Madhura
Travelled with family
May 27, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. When we went there first of all we were told we are going to get a riverside view room. And we were given the 1st floor room where no view pf river was visible untill you literally stand on a chair and view it. We paid extra for riverview especially
2. The front desk lady was new or not knowledgeable enough and when asked she told breakfast time as 6:30 to 10 , while it was actually 6:30 to 9:30 and even though we went around 9:15, we couldn’t eat well as they started shutting down the breakfast hall and even after being told they just extended by 5 min.
3. The room keys were extremely disfunctional. We needed to insert them multiple times to try for it to click one time to get in the room.
4. They had pool, hot tub and sauna. Out of which hot tub was v v unhygenic dirty unmaintained and the jets weren’t working. The Sauna wasn’t even on, so guest has to put it on by themselves and wait for 20 min for it to heat up never seen this anywhere.
I am not satisfied at all with this holiday inn resort. Kindly refund or credit some of my money back!
Madhura
Stayed 1 night in May 2024