2/10 Terrible
Marcella
Travelled with family
Apr 7, 2024
Disliked: Cleanliness, staff & service
When I arrived the elevator was out of order, young man at desk was very courteous changed my room to 2nd floor from 5th grateful since I had quite a bit of stuff and staying 6 days.. I had ants in kitchen , asked for cleaning by 3rd day and reported ants but I forgot to take do not disturb sign down so that didn’t happen I went down to front desk and requested cleaning and lady at front desk was rude and dismissive ..she offered another room but I didn’t feel like even staying there after the way she talked to me it hugged it out but by the time I checked out ants were all over my stuff .. worst stay ever ..manager was apologetic but nothing was done to compensate just a future “ compensate “ but I won’t be returning on top of that I was charged 6 dollars for god knows what after spending almost 1200 for the stay …it felt like a slap in the face
Marcella
Stayed 6 nights in Mar 2024