Joenna, we’re sorry to hear about the issues you experienced during your stay. We appreciate your feedback and will address these problems immediately. We're glad our front desk staff made a positive impression and will ensure your next visit is much improved

Michael, thank you for your feedback. We're glad to hear our staff was kind and helpful and that you found the rooms clean and nice. We apologize for the breakfast issue during the busy weekend and will work to improve this for future guests.

Ana, thank you for your review

Ana, thank you for your review

Thank you for your feedback, Michelle!

Thank you for staying with us Konrad! We value your feedback.

Thank you for staying with us Dave! We value your feedback.

Thank you Justin! We hope to have you again!

Jessica, we can not wait to see you again in the summer! We are so happy to hear that you are coming back! Thank you for your review and support!

Mike, we are so glad we were a good stop for you. Please visit again if you are ever in the area!

Rafael, we thank you so much for staying with us and revising our property!

Ana, we are so happy to know that you received excellent service during your stay! We hope to have you back when you are in the area.

Catherine, we want to thank you for staying with us as well as reviewing our property!

We are so delighted to hear that you had a great experience during your stay! Thank you for staying with us and recommending us to others!

Carrin, we are so sorry that you experienced these issues during your stay. We appreciate the feedback and thank you for staying with us

Thank you Andrea!

Thank you Melinda! We are so glad you enjoyed your stay with us!

Thank you Schwindt!

Thank you for staying with us, Jill!

We're truly sorry to hear about your less-than-ideal experience during your stay. Your feedback is valuable to us, and we apologize for any inconveniences you encountered. While we're glad to know you found the bed comfortable and enjoyed the pillows, we regret that the ambiance did not meet your expectations.Please know that we take your comments seriously and will use them to improve our accommodations. We appreciate you taking the time to share your thoughts with us, and we hope to have the opportunity to better serve you in the future. If there's anything we can do to make it right, please don't hesitate to reach out.

Thank you for the feedback Fernando! We are glad you enjoyed your stay!

Thank you for staying with us! We appreciate your feedback and hope to have you stay with us again!

Thank you so much Cynthia! We hope to see you again soon!

Thank you!

We are sorry that our hot tub was unavailable. We are pleased to announce that we are working on another project for that space. Thank you Tammy!

We are delighted to know that you enjoyed your stay! Thank you Narsa!

Thank You Michelle!

Thank your for staying with us, Kevin!

Mindy, thank you for your feedback! We appreciate you recognizing our ongoing efforts to update and improve our hotel. We're delighted to hear that our front desk staff left a positive impression, especially in handling challenging situations with professionalism. We hope you'll consider visiting us again to experience the continued positive changes firsthand!

Camille, thank you so much for your glowing review! We're thrilled to hear that you found our rooms modern and spacious. It's always our goal to exceed our guests' expectations, and we're delighted that we could do so for you. We hope to welcome you back again soon for another wonderful stay!

Jan, thank you for sharing your feedback from your previous stay. We're pleased to hear that our staff provided helpful and friendly service, and that you found the room to be clean. However, we sincerely apologize for the mechanical issues you encountered, including the mix-up with the hot and cold water in the shower, the leaking vanity faucet, and the broken caster on the desk chair.We want to clarify that we are no longer affiliated with the Sheraton brand and have since made significant improvements to our property. We have addressed these maintenance concerns to ensure a more pleasant and comfortable stay for all our guests.We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for a much-improved experience in the future.

Jill, thank you for taking the time to share your feedback from your previous stay. We sincerely apologize for the issues you encountered during your time with us. It is disappointing to hear that the property did not meet your expectations in terms of cleanliness and maintenance.We take incidents like the running toilet and the mishap with the room key very seriously. Rest assured, we have addressed these concerns with our team to prevent such occurrences in the future.We understand your decision not to stay with us again and we apologize for the inconvenience caused. We value your feedback as it helps us improve, and we hope you'll consider giving us another chance to exceed your expectations should your travels bring you back to the area.

Dear DianeThank you for taking the time to share your feedback with us. We're truly sorry to hear that your recent stay fell short of your expectations.We appreciate your kind words about our front desk team member, and we're glad they could make a positive impression. Your comments regarding the towels, maintenance issues, and amenities have been duly noted. Please accept our sincerest apologies for any inconvenience caused.We are constantly working to improve our facilities and services, and your feedback will certainly be used constructively as we strive to make enhancements. We hope you might consider giving us another opportunity to provide you with the exceptional stay you deserve.Thank you again for your valuable feedback.

Dear Amando,Thank you for your review! We're glad you appreciated our no-frills approach, friendly staff, and cleanliness. We look forward to hosting you again on your next trip to Scranton!

Thank you Lori!

Dear Alexander,I want to extend my sincerest apologies for the multiple inconveniences you experienced during your recent stay with us. Your feedback is invaluable to us, as it helps us identify areas where we need to improve.I am deeply sorry to hear about the delays during check-in and the issues with the cleanliness of the initial rooms you were assigned. This is certainly not the experience we aim to provide our guests, and I understand how frustrating this must have been for you.Furthermore, the lack of proper service and the unpleasant encounter with our staff members are completely unacceptable. I assure you that this does not reflect the high standards of hospitality we strive to maintain at our hotel.Please know that we take your concerns seriously, and we will be addressing these issues with our team to ensure that such incidents do not occur in the future.I truly regret that we fell short of your expectations, and I understand your decision not to return. If you would be willing to give us another chance, I would personally ensure that your next stay with us is nothing short of exceptional. Please feel free to reach out to us directly if you would like to discuss this further.Once again, I apologize for the disappointments you faced. We appreciate your feedback, and we will use it to make meaningful improvements to our services.

Dear Esmeralda,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us at ANZ Hotel. It means a lot to us that you found your experience pleasing and that you're considering us for your future travels.We look forward to welcoming you back to our hotel and ensuring another memorable stay for you.

thank you Kevin!

Dear Micheline,Thank you so much for your fantastic 5-star review of ANZ Hotel! We are thrilled to hear that you had such a wonderful experience during your stay with us.It was a pleasure to have you as our guest, and we are delighted that everything met or exceeded your expectations. Your kind words mean a lot to us and serve as a great motivation for our team.We look forward to welcoming you back on your next visit to Scranton!

Lisa, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed your experience and found our staff to be friendly. It's wonderful to know that you appreciated our convenient location as well. We hope to have the pleasure of welcoming you back for another memorable stay in the near future!

Dear Kathleen, Thank you for sharing your feedback with us regarding your recent stay. We're delighted to hear that you had a pleasant and efficient check-in experience with us. However, we apologize for the inconvenience caused by the broken washer and the absence of pool towels during your visit. Please rest assured that we are actively working to address these issues to ensure a seamless experience for our guests in the future. We're also thrilled to learn that our location was convenient for you. Your satisfaction is our priority, and we appreciate your understanding and patience. Should your travels bring you back to the area, we'd love the opportunity to host you again and provide you with an even better stay. Warm regards,

Dear Marco, Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that you had an amazing time with our front desk team during your stay. Providing exceptional service is at the core of what we do, and it's wonderful to know that our efforts made your day memorable. We truly appreciate your kind words and hope to welcome you back soon for another fantastic experience. Warm regards

Thank you for staying with us Kirsten!

Thank you for staying with us, Connie! We are happy to hear you had great interactions with our staff!

Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced regarding the shared community milk jug and the cleanliness of your room. Providing a comfortable and sanitary environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this instance. Rest assured, we have addressed your concerns with our team to ensure that such issues are promptly rectified and do not recur in the future. We appreciate your valuable input, as it allows us to improve our services and enhance the overall guest experience. We sincerely hope that you will give us another opportunity to serve you better on your next visit.

Thank you for staying with us, Thomas!

Thank you for staying with us, Danielle!