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Reviews of Best Western Sault Ste. Marie

2.5 out of 5
Best Western Sault Ste. Marie
4335 I-75 Business Spur, Sault Ste. Marie, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 341 out of 670 reviews" "
Rating 8 - Good. 233 out of 670 reviews" "
Rating 6 - Okay. 61 out of 670 reviews" "
Rating 4 - Poor. 26 out of 670 reviews" "
Rating 2 - Terrible. 9 out of 670 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious.
Stayed 1 night in May 2024

2/10 Terrible

RONALD

No indication through Expedia splash screen that the property was in Michigan rather than Ontario No response that I saw for 2 weeks after contacting Expedia
Stayed 1 night in Apr 2024

2/10 Terrible

Holly, Harbor Springs

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The jacuzzi tub didn’t work and the fireplace didn’t work. Bed was not comfortable. Front desk offered nothing to make it right. Paid extra to get nothing.
Stayed 1 night in Apr 2024

6/10 Okay

Jason Shay

Travelled with family, Travelled with group
Liked: Staff & service
Our room was dated and older but still decent except the mattress! The mattress in our room was terrible! My wife got up and grabbed a towel to put under her looking for a little more cushion. I often wondered if the floor would of been a better option as the bed give much relief. So for that reason I’m not giving this room a very good review!
Stayed 1 night in Mar 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Super disappointed. The room was advertised as having a fireplace, jetted tub, and suana, which is why we chose this hotel. All three were out of service or did not work and we were not even told ahead of time or reimbursed in any way. Will not be staying again
Stayed 1 night in Mar 2024
Response from Joanne on Mar 26, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and the breakfast is good. Pool room was nice too but the water was a bit on the chilly side.
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated and uncomfortable
Stayed 1 night in Feb 2024
Response from Joanne on Feb 19, 2024
Thank you for responding to the survey. Our goal is to provide an exceptional stay for all of our guests and I am sorry that we did not reach that goal with your stay. Your information has been directed to our staff so they can address the issues.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

Karen, Grovetown

Travelled with family
Disliked: Staff & service
We got to our room and there was poop stains all over toilet. Made us not want to stay. However with lack of refund we stayed. The pool was dirty with bandaids and
Stayed 2 nights in Jan 2024
Response from MOD on Feb 1, 2024
Hello Karen, I am very sorry that you had issues during your stay with us. Your satisfaction is very important to us. I have shared your issue with each department and we will strive to correct them and do better in the future to insure our guests have a very pleasant stay.Thank youJoanne CardamoniMOD

10/10 Excellent

Adam, Gaylord

Stayed 1 night in Jan 2024

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Sean

Stayed 2 nights in Jan 2024

10/10 Excellent

Rob or Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place. Very friendly staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Stayed 3 nights in Dec 2023

6/10 Okay

Ray and Barb

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2-night family stay
We had a great stay! The beds were firmer than we’re used to but overall it was very nice! Would definitely recommend & we’ll gladly stay here again the next time we’re in the area!
Stayed 2 nights in Dec 2023

8/10 Good

Lee

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place, convenient to the expressway and only a two-mile drive to downtown. The staff was excellent! Didn't have a chance to use the breakfast bar but the food looked good! I highly recommend this place!
Stayed 1 night in Dec 2023

8/10 Good

Janith

The staff was very helpful and pleasant. The breakfast was not as good as I expected from other reviews
Stayed 1 night in Dec 2023

8/10 Good

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
We enjoyed a very nice stay at the Best Western. The convenience of the shuttle bus to and from the casino was advantageous. Would recommend staying here.
Stayed 1 night in Nov 2023

10/10 Excellent

Martha

Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back next year
Pleasant staff, clean, comfortable, secure. Enjoyed the pool & sauna. Complimentary breakfast was excellent. We would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THEE GENTLEMAN AT THE DESK ON ARRIVAL AND DEPARTURE WAS AWESOME. HE WAS VERY FRIENDLY AND HELPFUL.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Pleasantly surprised. This will be our new “stay” when visiting Sault Ste Marie.
Stayed 1 night in Nov 2023

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Connie

Stayed 1 night in Oct 2023

4/10 Poor

Denise

Travelled with family
Disliked: Cleanliness, amenities
Front desk staff were helpful. Breakfast was good, staff for breakfast was outstanding. Beds were terrible uncomfortable. Hair (not ours) in the tub and sink. Worst toilet paper in the world and I have been all over the world. Never, ever stay here over October weekends, the hotel was full of little noisy hockey players who ran the halls till late at night.
Stayed 1 night in Oct 2023
Response from Joanne on Oct 23, 2023
Hello Denise,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Tammy

Liked: Room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Janina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely one night stay in Sault St Marie. The hotel is attractive and our room spacious and very comfortable. Breakfast had a variety of options which was great, though a gluten free bread offering would have made it even better! All the staff were pleasant and friendly.
Stayed 1 night in Oct 2023

6/10 Okay

Donn

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Carpet in room was dirty/gross. Shower curtain rod was ready to fall off wall. Fireplace was unexpected but didn't work anyway. Beds had some sort of noisy mattress protector that made lots of noise when you moved. The whole place needs updating. Should be better for the cost. Probably won't stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sister Walisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the location was convenient to shopping, eating, etc. The staff was friendly and accommodating.
Stayed 1 night in Aug 2023

8/10 Good

Cecile, Marysville

The staff was friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Terry

Liked: Staff & service
Property is good value
Stayed 1 night in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Stayed 1 night in Oct 2023

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and our room was great
Stayed 2 nights in Oct 2023

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 2 nights in Sep 2023

10/10 Excellent

Rebeccah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Susan

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Barbara L.

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good food, room ok.
Our choices were few and this hotel was fine. It seemed clean, but there was a smell in the room that constant use of the fan could not resolve. The beds were also squeaky. They seemed understaffed, but staff was friendly and helpful. Breakfast was good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia, Pine Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A handy choice
Pros: helpful staff, close to highway and services. Cons: fireplace in room did not work, hairdryer did not work, but staff found replacement.
Stayed 1 night in Sep 2023

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023