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Reviews of Hotel San Miguel Imperial

3 out of 5
Hotel San Miguel Imperial
Calle 21 No. 6 - 96, Centro, Santa Marta, Magdalena

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 76 reviews" "
Rating 8 - Good. 33 out of 76 reviews" "
Rating 6 - Okay. 12 out of 76 reviews" "
Rating 4 - Poor. 3 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Zenonas

Disliked: Property conditions & facilities, room comfort
Babies swimming pool 😀
Friendly staff and ok service. Small rooms and old furniture. Not comfortable. On the photo the swimming pool looks large, but in reality it’s more like 2 by 4 meters. It is next to a restaurant where the music is played loud all the time.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The windows were small and high up with no view. Good shower. Copious breakfast on a pleasant terrace. A small but near swimming pool was a bonus.
Stayed 1 night in Aug 2019

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a stop over in Santa Marta
We stayed ar Hotel San Miguel Imperial between trips to Taganga and Ciudad Perdida. The room for four we firstd was a bit small, but we then were given a larger one on the second floor. The rooftop swimming pool and surrounding lounging area are a welcoming respite from the busy pedestrian central area, only 8 blocks away. Very helpful reception staff. Three blocks away from supermarkets and cash machines. Good air conditioner! Great value for money.
Stayed 1 night in Jul 2019

2/10 Terrible

Bryan

Disliked: Property conditions & facilities, room comfort
No working air con, rough location
The ladies at reception were very friendly... this is the good part of the review. Our room had only one towel and one power outlet which was currently lighting two lamps. The breakfast had hot milk for the cereal and mostly unappetizing and minimal fruits/meats. I had one of the worst sleeps in a room with no air or fan to speak of. The rooms echo considerably and you can hear everything in the hallways... every door slam or conversation. That night children ran unfettered screaming for hours which was beyond frustrating. They offered to give us a room with two separate beds the next day (we are a couple) but that is not how i wanted to spend our vacation so I asked to check out. Considering we paid for 5 days in advance I asked for one day to be refunded for the night of no aircon... they refused. Don’t be fooled by the nice pics, and it’s definitely not in a great location... unless you like cemeteries.
Stayed 5 nights in Dec 2018
Response from Mariney Ospino C. on Jan 11, 2019
Dear Mr. Bryan: First of all we want to thank you for leaving us your comment, which we will take into account to apply the corresponding improvements to the case and thus be able to provide a better service. We regret that your stay at the hotel has not been to your liking. We understand your discomfort due to the circumstances that affected your stay and we hope that this does not lead to a bad impression of the city. Again, we apologize. We wish you a happy new year full of great blessings!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Really nice hotel with a beautiful rooftop terrace. Also has a really good breakfast!
Response from Mariney Ospino on May 29, 2018
Thanks so much! we appreciate your feedback

2/10 Terrible

Vinay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended, not clean hotel, no hot water
Staff were trying their best to be helpful but the hotel needs serious updating. No hot water, only 1 towel for 2 people, water from taps was black and showers very poor flow. Can't understand booking.com rating of 8.4 in 2015. Breakfast is slow and not good. Seems like same staff working in a number of roles that they are not trained for
Response from Martha on Feb 26, 2018
Thank you very much for your comments, we are working to improve every day and your recommendations help us identify our shortcomings, correct them to provide a better service. Thank you for your contribution.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Well located, helpful staff although little English, comfortable room but wish there was more natural light. Nice rooftop area with a decent breakfast provided.
Stayed 2 nights in Nov 2017

10/10 Excellent

charles, buffalo ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great modern hotel with excellent service
Stayed for a week the breakfast was served every morning freshly cooked. Good place to stay and plan day trips. Everything is within a few blocks

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great knowledgeable help in English from front desk, good breakfast with friendly service and convenient location to bus terminal and centre.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Price and location
No apple product wifi?

6/10 Okay

Vicki, Houston, Texas

Liked: Cleanliness, staff & service
Centrally Located Hotel
This hotel is in a good location with a/c. The area is pretty quiet and the rooms are clean. It's a nice place to sleep, but there is nothing above and beyond the basics. For the price, it's convenient. I would stay here again, but do not expect a lot if you stay here.

8/10 Good

Chris, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price for a day or two
Hotel was clean and as I expected for the price. In the center of Santa Marta, not far from the beach or Parque novios. No hot showers but that is very common. Staff were helpful and friendly. Some of them speak and understand English.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient, clean hotel
great breatkfast and staff

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Clean, comfortable and centrally located. Will be staying here again!
Response from Mariney on Dec 22, 2016
Thank you very much, we look forward to your soon visit.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mark, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay there again
Great place for the price. The bar next door can get loud. Ear plugs are a must in this part of the world.
Response from Mariney Ospino on May 14, 2016
That´s a good idea! jeje it´s very important for us your commentary. thanks!

10/10 Excellent

Daniel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stop-over in Santa Marta
Couldn't fault my stay at San Miguel Imperial. We arrived late but they were ready to check us in. Complimentary breakfast was welcome. Wi-Fi fast. And they allowed us to store our luggage free of charge while we completed the Lost City hike. Well recommended quick base in Santa Marta.
Response from Mariney Ospino on May 14, 2016
thank so much! I really hope that you come back to the hotel. you are welcome!

10/10 Excellent

mike, Margaritaville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice clean hotel. Staff was tremendous especially a young girl who spoke english well enough o to offset my insufficient spanish. She was wonderful. Her friend gave her a ride to the hotel one day on the back of his motorcycle. Thank you so much sorry for not remembering your name. El gusto es mio.

8/10 Good

mike, Whereever

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
The hotel desk people were great especially a young girl whose name I cannot remember except that she rode to work on the back of a motorcycle. She was a sweetheart and so very helpful. Muchas gracias
Thank so much!! My name is Mary!! it was a pleasure to serve you.

8/10 Good

ABV, Indiana

Liked: Cleanliness, property conditions & facilities
Close to touristic historic center and beach
The hotel was comfortable though basic. It is located next to a bar so there was significant noise outside the hotel on Saturday night that could be heard (muffled) from the rooms. Friendly service, but apparently didn't charge my card the night we arrived and forced my husband to return to the hotel to pay in cash after dropping me off at the airport. Great breakfast of eggs, toast, juice, coffee and fruit. Located walking distance from a section with many tourist oriented businesses and restaurants and the beach.
Response from Mariney Ospino on Feb 23, 2016
We appreciate your comment, really sorry for the inconvenience with the credit card. thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Lilliana

Liked: Staff & service

10/10 Excellent

Lilliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I booked this hotel for $42 per night. I ended up paying $47 per night. So, I don't know what happened between Hotels.com and the hotel. Really disappointed

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
I was quite nervous about staying here after some of the reviews I read, but the hotel worked out well. BREAKFAST was decent, they seem to cook different things each day, but I just asked for (and happily got) eggs, with fruit and coffee/juice. A/C worked great. Location is a short walk from the beach, but it's not a nice beach anyway; you'll want to take a cab elsewhere. Location is better for being closer to a grocery store and some walking streets. Staff were pretty helpful when we needed it. Cons: Room at the north end of the third floor was a bit noisy at night due to the restaurant/bar downstairs, and is probably worse on weekends. Quite bright, too, since the black curtains don't successfully move over the white ones. Weight room has one useful piece of equipment (multi-use band machine), but otherwise I can't imagine you'd actually want to do cardio here. One cardio item was explicitly "out of service," and the treadmill didn't seem to work, which left the bike, and I didn't bother trying that. Plus it's not air conditioned in there, so you're better off running outside early in the morning. Good hotel, but it's an unremarkable town - why are you here anyway?

6/10 Okay

William, Medellin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent hotel, unprofessional service
I reserved a room for my girlfriend and her mom and younger brother. The room was fine, the breakfast was good and the hotel was clean. The problem was that they couldn't process my American credit card and threatened my girlfriend. The first person at reception was rude and unprofessional, and only able to communicate with a manager by text. My girlfriend, who is Venezuelan and fluent, was not allowed to speak to the manager. She was basically held captive until the next morning when I could wire money to a local account. Apparently the morning person at reception was pleasant and apologized, which is why this review is not worse.

10/10 Excellent

Arieh, Kiriat Ata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A nice and clean hotel.not a nice neighbourhood.ecxelent breakfast.dont have hot water for shower and because of it i can not give the toppest rate.

10/10 Excellent

Ken, Santa Cruz,Ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel for the Price
Very nice hotel for the price.It was very clean and well kept.The staff was very friendly and helpful.The breakfast was good and the offerings changed daily. There was an Exito store a few blocks away and across the street,from the store,you could catch an airport bus for 1,600COP(runs every 10 mins.) The beach and restaurant row was a 10min.walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Really helpful staff. One spoke English but a little Spanish on our part went a long way. Clean, comfortable room, great breakfast, walking distance to a main square with shops and food.

6/10 Okay

Joe, Phoenix

Liked: Staff & service, room comfort
Ok but there are better places
Hotel is in a neighborhood thus not any tourists walking by. The hotel is at the far end of the 'strip' thus a walk to the beach area in town (not the best swimming beach). The staff was helpful and a fair breakfast included but that would not get me to stay there again. Better places closer to tourist center. Book any tours with an agency not the hotel for they have no control over the tour company, long story short I payer 30% more due to tour company booked by hotel did not pick me up as paid for. No hot water or pressure. Wi-Fi worked in room that is a plus.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good service
The staff at the frontdesk was supernice and useful. The room was clean and hotel is well located. A bit noisy in the mornings.

10/10 Excellent

Catleya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

María rosa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

4/10 Poor

NELSON

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Publicidad engañosa
Manejan publicidad engañosa para hacer reservas por Internet ya que dice un precio y al cancelar cobran otro porque no estaba incluido. descuadran el presupuesto familiar
Stayed 1 night in Jan 2020
Response from Gerencia on Feb 15, 2020
Muchas gracias Sr. Nelson por darnos a conocer su experiencia, debemos aclarar que el único valor que no estaba incluido en la reserva y que se le cobró en el hotel fue correspondiente al IVA, y esta información se encuentra muy clara al momento de hacer la reserva con un texto que indica lo siguiente: "Impuestos y cargos incluidos, excepto el IVA. Los ciudadanos locales deben pagar el IVA en el hotel. Es posible que los extranjeros queden exentos". Lamentamos el mal entendido.

8/10 Good

AleRivero

Liked: Staff & service, amenities, property conditions & facilities
Que no haya agua caliente que no haya agua caliente
Stayed 1 night in Dec 2019
Response from Gerencia on Feb 15, 2020
Muchas gracias por su apreciación, es muy valiosa para nosotros, estamos en un proceso de mejora continua y su comentario nos orienta en las acciones a realizar para hacer de la estancia de nuestros huéspedes las mejores.

10/10 Excellent

CARLOS ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Gerencia on Feb 15, 2020
Sr. Carlos muchas gracias por su valoración, somos un equipo que cada día trabajamos por nuestros huéspedes y nos motiva muchos saber que ustedes lo valoran.

8/10 Good

Hernán Elías

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Fue interesante para el precio, pero es un poco solo en la noche y la zona no parece tan buena. Sin embargo tiene buenas camas, aire y desayuno . En la relación precio es buena
Stayed 1 night in Oct 2019

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, relación calidad precio
Fue una experiencia muy grata, la mejor elección, me sentí muy segura y su gente excelente en todo momento. La habitación cómoda, tenía todo lo necesario, el desayuno muy bueno.
Stayed 4 nights in Jul 2019
Response from Daniela Padra. Alojamiento y Reservas. on Jul 16, 2019
Sra Lizeth Agradecemos enormemente que nos haya dejado un review sobre su experiencia. Le esperamos en su próxima visita a Santa Marta. Que tenga un excelente día.

8/10 Good

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit déjeuner à ameliorer
Stayed 1 night in Jan 2019
Response from Mary on Jan 28, 2019
Cher Jacky Nous apprécions partager votre commentaire avec nous. Il est très utile dans notre recherche de poursuivre notre croissance et de fournir un meilleur service à nos clients; pour cette raison, nous aimerions savoir quelles sont vos recommandations pour améliorer le petit-déjeuner. Nous espérons avoir votre aide pour améliorer!

10/10 Excellent

Laura Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Lo mejor del hotel fue la atención del personal. La relación costo-beneficio es muy buena. Las instalaciones son excelentes, la limpieza también lo fue y los desayunos deliciosos. Lo recomiendo y quedo con muchas ganas de volver. Gracias por todo
Stayed 2 nights in Nov 2018
Response from Mariney Ospino on Nov 22, 2018
Muchas gracias por tomar un poco de tiempo y brindarnos su opinión. Nos complace mucho saber que disfrutaron de su estancia en el hotel. Esperamos que para su próxima visita los sorprendamos con nuestros nuevos servicios! Gracias por habernos escogido! vuelvan pronto!

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es central, buena atencion, limpio, comodo.
Stayed 1 night in Oct 2018
Response from Mariney Ospino on Nov 7, 2018
Buenas tardes! Gracias por compartir su experiencia con nosotros. Esperamos que nos vuelva a visitar y pueda disfrutar de nuestros nuevos servicios!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
hotel en plein centre
hotel correct avec parking sous sol super accueil a la reception petit dejeuner correct chambre moyenne

6/10 Okay

elvira

Disliked: Staff & service
Sufficiente
Hotel sicuramente sopravvalutato dalle recensioni...sufficiente sia le camere che la ambientazione Pessimo il servizio lentissimo il personale abbiamo aspettato per la colazione 40 minuti e non e'arrivato neanche un caffè...alla fine siamo andati via digiuni Tenetelo in conto se dovete andare al Tayrona
Stayed 1 night in Aug 2017
Response from Mariney Ospino on Aug 26, 2017
Ci dispiace veramente quello che è successo. Ci scusiamo per i difetti presentati in quanto non potremmo avere tutto il personale del ristorante per i problemi sanitari. So che il gruppo ha cercato di fare tutto il possibile per fornire un servizio veloce ma non è stato raggiunto. Ripeto le mie scuse e spero che abbiamo l'opportunità di farti conoscere. Il nostro hotel accoglie numerosi gruppi di italiani che vengono a godere delle nostre bellezze naturali e abbiamo prestato un servizio secondo la situazione e ci dispiace che in questo caso non siamo soddisfatti.

6/10 Okay

catalina

Liked: Cleanliness
Hotel limpio
Fue buena, pero espara a algo mejor...el personal muy acogedor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con buena ubicación, central y seguro.
Muy agradable y segura, se siente uno como en casa. Cómodo y agradable. Las personas muy amables y colaboradoras. Se me presentò una dificultad, con respecto al precio que había cotizado a travès de Ustedes, la cual fue del 50% de descuento en la tarifa de pago y ellos no tenìan esa información. Por tal motivo me cobraron tarifa normal. Me gustaría hablar con Ustedes que pasò que el hotel no se entera de los descuentos que Ustedes ofrecen a las personas por Internet. No me es claro el proceso que se sigue con los Hoteles que tienen alianzas con Ustedes. gracias.

6/10 Okay

khaled

Hotel propre
Hotel propre a 15min de la plage.pas de refrigirateur dans la chambre et pas d'eau chaude comme beaucoup d'hotel sur la cote caraibe.
Response from General Manager on Dec 22, 2016
La ringrazio molto per il tuo commento, Grazie di prendere un po 'del vostro tempo per lasciare la tua opinione, è stato un piacere per servirvi.

10/10 Excellent

Constanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio
Buen hotel
Response from General Manager on Dec 22, 2016
Muchas gracias! seguiremos mejorando para brindarle un excelente servicio

8/10 Good

Julio Alberto

Liked: Cleanliness, property conditions & facilities, room comfort
Es un hotel modesto pero limpio y con buenas habitaciones considerando el rango de precios en los que se mueve. La atención del personal fue excelente y el único problema que le veo para gente que valore el descanso por encima de todo es la existencia de una cigarrería bastante ruidosa junto al mismo.
Response from General Manager on Dec 22, 2016
Muchas gracias por tomar algo de su tiempo y dejarnos su opinión, para nosotros es muy importante.