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Reviews of Hotel Villa Serena San Benito

2.5 out of 5
Hotel Villa Serena San Benito
Circunvalación #46 Colonia San Benito, Zona Rosa una cuadra del Hotel Sheraton, San Salvador

Reviews

8.6

Excellent

Rating 10 - Excellent. 61 out of 114 reviews" "
Rating 8 - Good. 39 out of 114 reviews" "
Rating 6 - Okay. 5 out of 114 reviews" "
Rating 4 - Poor. 5 out of 114 reviews" "
Rating 2 - Terrible. 4 out of 114 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are so please with the service extremely kind people, we would recommend to family and friend, and I will come back soon. Super clean, good air condition, like all breakfast they offer. over all very satisfied.
Stayed 7 nights in May 2024

10/10 Excellent

Jin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very quiet and clean. A lot of beautiful plants. The employees there are friendly. Easy walk to all the attractions in the town. Resturant are easy to walk to .
Stayed 3 nights in Apr 2024
Response from HVS on May 9, 2024
Gracias por su visita

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent property dont have parking spots only for about 15 cars
Stayed 2 nights in Apr 2024
Response from HVS on May 9, 2024
Gracias por su visita

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it’s great! Super quiet and in a great location too!
Stayed 5 nights in Mar 2024
Response from HVS on May 9, 2024
Gracias por su visita

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Some times have music around the hotel, but not is always. Is a nice place.
Stayed 2 nights in Feb 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
4 stars overall because the Fridge was not working. The staff did offer to move me but I decided not to. The staff speaks zero English, but they have translator app ready which was really nice. The maids turn the A/C and open the window which lets all the bugs in and makes it hot, I did not like that. There was no water in the room when I arrived so I asked the front desk and they gave me a free water right away, very nice. Overall this was a good stay and I would recommend to anyone wanted to see San Benito, many good places to eat walking distance and 2 malls.
Stayed 4 nights in Feb 2024

10/10 Excellent

Efrain, Miami

Liked: Property conditions & facilities
Wonderful
Stayed 2 nights in Jan 2024

4/10 Poor

Martin

Liked: Cleanliness
No hay agua caliente
Stayed 1 night in Jan 2024

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean
Stayed 4 nights in Jan 2024

10/10 Excellent

Juan, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
I just need a place to crash that won’t be a headache to find for family, friends, and taxi drivers. The rates are reasonable. Customer service is pretty good. This is the second year in a row I’ve stayed here. I might reserve here again next time.
Stayed 10 nights in Dec 2023

8/10 Good

Humberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Cidonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Nov 2023
Response from Franklin Rodríguez on Dec 5, 2023
Gracias por su visita

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and hospitality by the staff. Clean rooms; quiet atmosphere for good rest and sleep.
Stayed 6 nights in Nov 2023
Response from HVS on Nov 14, 2023
Gracias por su visita.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

shaon

Liked: Cleanliness, staff & service, property conditions & facilities
Location, good room, clean. I did have issues with internet and cable TV, but not enough to be a bother. I suggest the front desk to notify guest that if they park blocking another car, leave key or room number ( I did ) to move car. I was blocked for 2 hours and missed important appointment. Having said that, I would definitely stay with them again.
Response from HVS on Oct 27, 2023
Esperamos regrese pronto.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from HVS on Oct 27, 2023
Esperamos regrese pronto

10/10 Excellent

German H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from Franklin Rodríguez on Sep 21, 2023
Le esperamos pronto.

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and affordable price.
Stayed 2 nights in Sep 2023
Response from Franklin Rodríguez on Sep 6, 2023
Fue un gusto haberle atendido, le esperamos nuevamente.

10/10 Excellent

sahab

Stayed 4 nights in Aug 2023

2/10 Terrible

Florence

Stayed 1 night in Aug 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is a low-budget (economical) hotel, located in one of the better parts of San Salvador (San Benito). Although basic, it had all I needed to make my stay comfortable, and the staff was all very helpful and nice. Would definitely stay again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice stayed there last year, this year and will be back next year
Stayed 16 nights in Apr 2023

10/10 Excellent

Juan Carlos Dominguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, room comfort
Decent
A/C was noisy eventually they switched over to a quiet room
Stayed 1 night in Mar 2023

10/10 Excellent

Jaime

Stayed 15 nights in Mar 2023

8/10 Good

Lizeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and quiet. Breakfast was good and the staff was very friendly.
Stayed 6 nights in Mar 2023

6/10 Okay

Lizeth

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms a very very badic. No dresser to put away the clothes. The rooms need up date.
Stayed 1 night in Feb 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Ignacio

Travelled with family
Liked: Cleanliness, staff & service
The neighborhood is close to good restaurants and shopping centers

10/10 Excellent

Juan, Mission Viejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute little spot that is suuuuuper affordable. I booked through Expedia and got a competitive rate. When compared with other hotels that offer the same type of room and amenities, this is one of the best deals. The staff is attentive and courteous - cleaning, kitchen, front desk - pretty much down the line. This is also a primo location near the Sheraton, so it's pretty central to all kinds of lunch and dining spots. I'd say it's also safe(r) here. I was also able to walk to Super Selectos, Dollar City, and the pharmacy to get a few items. Overall, I'm very satisfied and I'd recommend it for someone who's looking for a safe place to crash after partying all day hahah.

8/10 Good

Adan

Stayed 1 night in Nov 2022

8/10 Good

john

Liked: Cleanliness, staff & service
The hotel is ok for a night, but i would not want to stay more than one night, and i bookd an early moning call
Stayed 1 night in Oct 2022

8/10 Good

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2022

8/10 Good

noe dominguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Aug 2022

8/10 Good

paulino, New york

Liked: Cleanliness, staff & service
need alarm clock and mirror in the room . the rest is ok . in breakfast never was offer extra items .like pancakes .
Stayed 5 nights in Jun 2022

4/10 Poor

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
there was no hot water the 7 days I was there , breakfast is include it but no a good one .nice location
Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

4/10 Poor

iberca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in great area but smell funny and they rushed you for the keys at ten when checking out is at 12 bet and pillows are not comfortable plus they have not blanket your going to be freezing plus they only give you one towel
Stayed 3 nights in Apr 2022

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel room it was very good, clean and confortable! The staff so educated and helpful. I’ll recommend this place to anyone that travel to El Salvador.
Stayed 8 nights in Apr 2022

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Very accesible to all routes going in all directions. Very friendly staff.
Stayed 12 nights in Mar 2022

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2022
Response from HVS on Apr 7, 2022
Buenas tardes Eddie, Esperamos se encuentre bien. Muchas gracias por su comentario y su estadía en nuestro hotel. :) Lo esperamos nuevamente,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felicito al personal por su gentileza y amabilidad
Stayed 4 nights in Mar 2022
Response from HVS on Apr 7, 2022
Buenas tardes Jorge, Esperamos se encuentre bien. Muchas gracias por su comentario y su estadía en nuestro hotel. :) Lo esperamos nuevamente,

10/10 Excellent

Heidi, Reseda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice place, the highly friendly staff, kind, solved all our inconveniences.
Stayed 3 nights in Feb 2022
Response from HVS on Feb 22, 2022
Good afternoon Heidi, We hope this message finds you well. Thank you very much for your reservation and comment. We hope to see you again soon :)

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from HVS on Feb 18, 2022
Muchas gracias por su evaluación y por su hospedaje en nuestro hotel. Esperamos recibirlo nuevamente :) Un cordial saludo

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from HVS on Feb 18, 2022
Muchas gracias por su evaluación y por su hospedaje en nuestro hotel. Esperamos recibirlo nuevamente :) Un cordial saludo

8/10 Good

Charlie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and affordable, excellent service and fast, very happy to stay here also Hotel Villa Serena Escalon is better because of more attractions and places. But I will Highly recommend these hotels.
Stayed 2 nights in Jul 2019