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Reviews of Holiday Inn Hotel & Suites Salt Lake City-Airport West, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Salt Lake City-Airport West, an IHG Hotel
5001 W. Wiley Post Way, Salt Lake City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1010 reviews" "
Rating 8 - Good. 289 out of 1010 reviews" "
Rating 6 - Okay. 104 out of 1010 reviews" "
Rating 4 - Poor. 40 out of 1010 reviews" "
Rating 2 - Terrible. 25 out of 1010 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Debra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We could hear the freeway from our room which isn’t great. Also a couple people were sitting right by the entrance smoking and it was quite unpleasant.
Stayed 1 night in May 2024

8/10 Good

Dwight

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay and they helped me to get to and from the airport after I turned in my rental car. I did not get to try the breakfast as I had to leave at 6am. The price of a buffet breakfast was $15.00 which to me was a bit pricey so I probably would not have used even if I did not leave early.
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exceptional! Highly recommend! Free airport shuttle was very convenient and safe. Driver was good.
Stayed 2 nights in May 2024

10/10 Excellent

Rick

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel with great amenities.
Stayed 3 nights in May 2024

10/10 Excellent

Paul

Stayed 1 night in May 2024

10/10 Excellent

Gary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb property! Convenient to the airport; away from the Interstate so very quiet. Staff was super friendly. We stayed with our dog and had access to nice grassy areas to walk and conveniently located dog waste stations.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Steven

Travelled with partner
Great people
Stayed 1 night in Apr 2024

10/10 Excellent

KEVIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite hotel. The reservation desk associate has been extremely helpful and has a very pleasant personality. Perfect for the job! Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie, ouray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, easy check in
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and quiet. Our room was large enough we didnt feel cramped and it was very nice. We were only there one night but it would have been great for an extended stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Nadezhda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and quiet hotel with friendly and attentive staff.
Stayed 1 night in Mar 2024

8/10 Good

Marius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the kind of throwback feel of the hotel without it looking old or dated. It was well maintained. I did not like that there was nothing surrounding the location but other hotels and a few businesses.
Stayed 2 nights in Mar 2024

10/10 Excellent

Todd, avella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Beds were very comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Natasha

Stayed 1 night in Mar 2024

10/10 Excellent

Kristen

Super friendly
Stayed 1 night in Feb 2024

6/10 Okay

MICHAEL

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Tile in bathroom broken, carpet uneven and tripping hazard
Stayed 1 night in Feb 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle runs every half an hour
Stayed 1 night in Feb 2024

8/10 Good

Victor Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Ted

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice stay. Quiet and clean. Roads in the area are a mess but the property was good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pengfei, Mesa

Stayed 2 nights in Feb 2024

8/10 Good

Mitzi

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Horel was nice. Comfortable rooms. The restaurant left room for improvement. No room.service but they will do rakeout orders. Dinner idems were okay. Breakfast not impressed at all. It is not included in the room so we paid extra for it. My omelet had no flavor and was really just items mixed jnto scrambled eggs and folles in half w cheese. Husbands skilt was okay, but also lacked seasoning .
Stayed 2 nights in Feb 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Charles

Business traveller
No continental breakfast
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Stayed 1 night in Feb 2024

6/10 Okay

Lisa M

Travelled with family
Stayed 2 nights in Jan 2024

6/10 Okay

mor

Disliked: Property conditions & facilities
Not excited
Stayed 2 nights in Jan 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the airport with free shuttle, would stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Valerie, Mainevill

Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a late minute reservation due a flight being cancelled. The staff were friendly and helpful. The shuttle drivers were great. The hotel was very nice and quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service is amazing! And the food is very good at the restaurant. Rooms are a bit tired but beds are comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

2/10 Terrible

Lara

Disliked: Staff & service
Very disappointed.
Airlines cancelled last flight of the evening causing 300 people to look for overnight accommodations. 11:30pm I booked this hotel and the airlines gave my husband a voucher for a different hotel. I immediately called the property and explained asking that it be canceled, not their problem and gave us Hotel's. Com number to call. Of course no human responded. I left a detailed explanation. Have not heard from you. I realize and appreciate that rules are needed. I also realize that exceptions can be made. When speaking directly to this property I told them they would have no problem renting this room, as rooms were difficult to find and several people slept at the airport who had looked for rooms.
Stayed 1 night in Jan 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service
Absolutely adequate with great great staff and clean, albeit dated, rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Stayed 1 night in Jan 2024

8/10 Good

Amy

Stayed 1 night in Jan 2024

8/10 Good

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop during a road trip!
Traveler type: Couple, 2 dogs, moving cross-country. The stay here was very pleasant. We got in at 2am and were able to get out keys quickly. The hotel had a large parking lot that was well lit so we felt safe with all the things in our car. There were no issues overnight. The room was spacious, comfortable, and clean. There were some grassy areas around the hotel to walk the dogs with a bag dispenser and trash can.
Stayed 1 night in Dec 2023

6/10 Okay

Shimin

Travelled with family
Liked: Cleanliness, amenities
The fan in the room is too loud and cannot be turned off.
Stayed 1 night in Dec 2023

8/10 Good

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy
Stayed 1 night in Dec 2023

10/10 Excellent

ricardo

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023

10/10 Excellent

PTG

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was very accommodating and pleasant from front desk to the restaurant and housekeeping. Fantastic to have the shuttle to the airport option.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacquelyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient to the airport. Efficient, friendly shuttle.
Stayed 1 night in Dec 2023