Exterior

Reviews of La Quinta Inn & Suites by Wyndham Salem NH

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1003 reviews" "
Rating 8 - Good. 266 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 78 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eggs at breakfast were unbearable so just stay away from those. But regardless the hotel is great and kept very clean no complains here!
Stayed 1 night in May 2024

6/10 Okay

Ionel

Business traveller
Couldn’t even open the door to the room! Tried several cards, including master card with the maintenance guy and the desk person! No greetings upon arrival! No explanations! After complaining I was moved to a different room that still had a lock issue but they were able to open.
Stayed 1 night in May 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property ! Could not believe the gorgeous rooms for the price ! Beautiful and modern and super staff ! Wonderful breakfast Nd so clean ! Tried to book on the way home but it was full. Highly re commend !!
Stayed 1 night in May 2024
Response from Tonisha Parker on May 23, 2024
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

10/10 Excellent

janet

Clean and looks very new.
Stayed 1 night in May 2024
Response from Tonisha Parker on May 23, 2024
Thank you so much for the positive rating. We greatly appreciate your feedback and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

6/10 Okay

Nataly

Liked: Cleanliness, staff & service, amenities
This is the second time I’ve stayed here and I’ve come across the same issue with my room key. I was giving three keys and none of them work. I was giving three keys again and only one of them worked. Unfortunately, the key that worked doesn’t sense the sensor until the 3rd or 4th try and ideally I want to be in my room on the first attempt.
Stayed 1 night in May 2024
Response from Tonisha Parker on May 23, 2024
Dear Nataly,Thank you for bringing this issue to our attention, and we sincerely apologize for the door lock issues. We understand how disappointing this can be and are committed to making things right. We hope this will not keep you away from visiting us again in the near future.Tonisha Parker General Manager

10/10 Excellent

Evory

Liked: Property conditions & facilities
Greatest
Stayed 1 night in May 2024
Response from Tonisha Parker on May 16, 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

6/10 Okay

Tiffany

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Tonisha Parker on May 16, 2024
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a basic property, but very clean and close to highway. Staff were friendly and took care of us well. Breakfast was included and good choices
Stayed 1 night in May 2024
Response from Tonisha Parker on May 9, 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

8/10 Good

Warren

Business traveller
Liked: Cleanliness, staff & service
1
Stayed 2 nights in May 2024
Response from Tonisha Parker on May 9, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

4/10 Poor

Bugra

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Towels were dirty, bed sheets was dirty. They didn’t even replaced them before us. They just tried to make it look clean. Dirtiness is all around the bed, pillows and other stuffs. Luckily I saw couples of them and didn’t use the pillows and towels which are looks dirty. You can easily understand the one which has no dirt on it feels like didn’t get washed. I may get sick after this place. If it was a motel I could say it’s cheap place but they almost charge same price with holiday inn and residence in by Marriott. Will not my first second or third preference next time.
Stayed 1 night in May 2024
Response from Tonisha Parker on May 8, 2024
Thank you for bringing this to our attention. Guest feedback is important to our team, and you have our assurance that we are currently looking into the issue you described. I am very sorry this was your experience. I do hope you will consider giving us another try to prove we can do things correctly. Hope to see you soon,

2/10 Terrible

Nataly

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was given smelled like weed, you could literally smell it down the hallway, the windows were open when we came in the room, there was old ice sitting in the container and water spilled all over the table. Room overall was dirty and messy, I wouldn’t recommend anyone to stay here due to this experience.
Stayed 1 night in May 2024
Response from Tonisha Parker on May 9, 2024
Dear Ms. Nataly,We appreciate your honest feedback and apologize for the negative experience you had at our hotel. We take your concerns very seriously and have spoken with the staff & management team to address the issue.We’re committed to providing exceptional customer service and want to ensure that every guest feels welcome and respected. We would love to have the opportunity to make this right.Please contact me to discuss.

6/10 Okay

Andrea

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was quiet and the staff friendly. The bedding did not have a fresh smell. Its time to change your pillows. linens, and the bathroom shower curtains. They are old therefore, they are not maintaining a fresh smell.
Stayed 1 night in May 2024
Response from Tonisha Parker on May 9, 2024
We appreciate your honest feedback and apologize for the negative experience you had at our hotel. We take your concerns very seriously and have spoken with tour team to address this concern. We are truly sorry and hope you will give us another chance to get it right.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Tonisha Parker on May 9, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations.

2/10 Terrible

katie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Tonisha Parker on May 9, 2024
We’re truly sorry to hear about your unsatisfactory experience with our hotel. Providing exceptional customer service and a clean, comfortable hotel is of utmost importance to us, and we apologize for not meeting your expectations.

10/10 Excellent

John Gray

Travelled with partner
Clean , well kept and helpful staff.
Stayed 1 night in May 2024
Response from Tonisha Parker on May 8, 2024
Thank you for taking a moment to share your experience with us. We look forward to welcoming you back again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 1 night in Apr 2024
Response from Tonisha Parker on May 9, 2024
Thank you so much for the positive rating. We greatly appreciate your time to take our survey and are thrilled to know that you had an great experience with us.

6/10 Okay

Cynthia

Stayed 2 nights in Apr 2024
Response from Tonisha Parker on May 9, 2024
We appreciate your honest feedback and apologize for the negative experience you may have had at our hotel. We’re committed to providing exceptional customer service and hopes you will give us another try soon.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a good, clean hotel for the price
Stayed 2 nights in Apr 2024
Response from Tonisha Parker on Apr 28, 2024
We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout a été selon mes attentes
Stayed 1 night in Apr 2024
Response from Tonisha Parker on Apr 28, 2024
Thank you so much for sharing your experience with us. We hope to see you again soon.

4/10 Poor

Christopher

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
They gave me a handicap room which was great. Had a lot of space but the shower didn’t drain. And had to switch rooms. Very inconvenient for me however staff did get me into a new room quickly. I’m not gonna base my stay on 1 bad thing. Overall ok I guess
Stayed 1 night in Apr 2024
Response from Tonisha Parker on Apr 5, 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Nayatara

Liked: Staff & service
I liked the bathroom and sink being separate. And i hated that there was no room service
Stayed 2 nights in Mar 2024
Response from Tonisha Parker on Mar 30, 2024
Thank you so much for your rating. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Good

Criss

Stayed 1 night in Mar 2024
Response from Tonisha Parker on Apr 17, 2024
Thank you so much for taking our survey. We really appreciate you being a guest. We're here for you anytime.

8/10 Good

Digna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,comfortable my kids felt comfortable definitely vist again .
Stayed 1 night in Mar 2024
Response from Tonisha Parker on Mar 27, 2024
Thank you so much for the positive rating. We greatly appreciate your feedback and are thrilled to know that you had a good experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

10/10 Excellent

Pedro

Stayed 1 night in Mar 2024
Response from Tonisha Parker on Apr 28, 2024
We are incredibly grateful that you took the time out to leave us a 5-Star review. Hope to see you again soon!

10/10 Excellent

Liset

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tonisha Parker on Mar 27, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 Okay

Scott

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The tv didn’t work and nobody could figure that out which made for a boring evening
Stayed 1 night in Mar 2024
Response from Tonisha Parker on Mar 23, 2024
Dear Mr. Scott, thank you for taking the time to share your experience. This is not how we aim to run our business. I will ensure we have more trained staff on duty that are able to assist guest when needed. I deeply apologize for the inconvenience.

10/10 Excellent

Pamela

Liked: Property conditions & facilities
It was just conveniently located and it’s quiet and clean.
Stayed 1 night in Mar 2024
Response from Tonisha Parker on Mar 14, 2024
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Hope to see you back again soon!

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tonisha Parker on Mar 14, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Karl

Stayed 3 nights in Mar 2024
Response from Tonisha Parker on Mar 30, 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Excellent

Jhonny

Stayed 1 night in Feb 2024
Response from Tonisha Parker General Manager on Mar 7, 2024
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.

8/10 Good

Charles

Liked: Cleanliness, staff & service
I DO NOT like the $100 extra charge!!!
Stayed 2 nights in Mar 2024
Response from Tonisha Parker on Mar 5, 2024
Thank you for taking the time to provide a rating of 4 starts. We are sorry about the incidental fee but we do it to protect our product. We hope you can understand and we look forward to seeing you again soon!

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tonisha Parker General Manager on Mar 5, 2024
Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

10/10 Excellent

Terence

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place friendly staff and very clean
Stayed 1 night in Mar 2024
Response from Tonisha Parker on Mar 3, 2024
Thank you for taking the time to leave us a five-star rating! We're thrilled that you had a positive experience with us. Hope to see you again soon!

10/10 Excellent

Melissa

Stayed 2 nights in Feb 2024
Response from Tonisha Parker on Mar 23, 2024
Thank you so much for the positive rating. We greatly appreciate your survey and are thrilled to know that you had an amazing experience with us.

10/10 Excellent

Melissa

Stayed 1 night in Feb 2024
Response from Tonisha Parker General Manager on Mar 23, 2024
We’re so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we’re on the right path! Hope to see you again soon!

8/10 Good

mehmet

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tonisha Parker on Feb 22, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Good

Rosanna

Stayed 2 nights in Feb 2024
Response from Tonisha Parker on Feb 26, 2024
Thank you for taking the time to leave us your review! We're thrilled that you had a positive experience with us.Hope to see you again soon!

8/10 Good

Marie

Travelled with family
Was clean, housekeeping was great! Good breakfast also.
Stayed 4 nights in Feb 2024
Response from Tonisha Parker on Feb 26, 2024
Thank you for providing feedback on your recent experience at La Quinta Inn. We take pride inproviding a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

4/10 Poor

Anicia

Stayed 1 night in Feb 2024
Response from Tonisha Parker General Manager on Mar 23, 2024
Hi Anicia, I’m sorry that your experience didn’t match our standards of hospitality. We are committed to providing the best amenities and attentive service, and we missed the mark on both. We will share this feedback with our team as a training opportunity to prevent this from happening again!

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, property conditions & facilities
As stare
Stayed 1 night in Feb 2024
Response from Tonisha Parker on Feb 26, 2024
Thank you for the 5 star rating. Hope too see you again!

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special moment
Stayed 1 night in Feb 2024
Response from Tonisha Parker on Feb 26, 2024
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place,but had a barking dog in the next room.
Stayed 1 night in Feb 2024
Response from Tonisha Parker on Feb 26, 2024
Thanks so much for sharing your experience with us. We are very sorry abut the pets-we will do a better job monitoring the noise. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Decent quickie breakfast.
Stayed 1 night in Feb 2024
Response from Tonisha Parker on Feb 26, 2024
Thank you so much for this star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot easy check in front desk very friendly
Stayed 1 night in Feb 2024
Response from Tonisha Parker on Feb 29, 2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Hope you will visit again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tonisha Parker on Feb 29, 2024
Thank you so much for taking the time to leave us a 5-star review-I am glad you enjoyed your stay!

10/10 Excellent

Roger

Stayed 1 night in Feb 2024
Response from Tonisha Parker General Manager on Mar 23, 2024
Receiving a perfect rating from valued guests like you is such a compliment. Thank you for sharing, hope to see you again soon!

10/10 Excellent

Misty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in
Stayed 1 night in Feb 2024
Response from Tonisha Parker General Manager on Feb 11, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Salem NH. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Tonisha Parker General Manager on Feb 9, 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tonisha Parker General Manager on Feb 9, 2024
Your review means a lot to us. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

6/10 Okay

dolores

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was a four night business trip and they put me in a room with a small bathroom. I mean small! No room to turn around. The pillows were old and used. No closet space. The bed was two feet from the bathroom door. It was a very late check in and even though they offered to move me the next day, I was too busy ti deal with moving all my stuff. The room was across from the elevator and why the room was so small, the ice machine was next to the room. The front desk told be to beware if those 112, 212, 312, and 312 rooms because of the way the hotel is set up and I said you should beware of your patrons, it was a four night stay, I’m a woman with extra stuff, and I stay here frequently. It is not my job to fit me to a room. It was a Monday when I checked in and the hotel was not full. They could have graded me up too!
Stayed 1 night in Jan 2024
Response from Tonisha Parker on Feb 6, 2024
Dear Ms. Delores, thank you for sharing your feedback. We sincerely apologize for the inconvenience. We strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed with our team to ensure that such incidents are not repeated. Warm regards,