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Reviews of Raeli Hotel Noto

3 out of 5
Raeli Hotel Noto
Via Calatafimi 12, Rome

Reviews

7.0

Good

Rating 10 - Excellent. 39 out of 195 reviews" "
Rating 8 - Good. 67 out of 195 reviews" "
Rating 6 - Okay. 51 out of 195 reviews" "
Rating 4 - Poor. 23 out of 195 reviews" "
Rating 2 - Terrible. 15 out of 195 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Herber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2023

8/10 Good

Jasper

Liked: Cleanliness, staff & service, amenities
Staff very friendly and helpful. Most speak English decently. You get what you pay for although the breakfast is good. The rooms have very thin walls and there is a lot of ambient noise from heaters, water, etc. if you’re a light sleeper look somewhere else but if you’re on a budget this is a great place to stay with friendly staff and good food. Decent location near termini. About 20-30 min walk to everything so that is a plus.
Stayed 5 nights in Dec 2023

6/10 Okay

Jin

Liked: Staff & service
Bedbugs
Stayed 3 nights in Nov 2023

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, room comfort
Won’t stay there again
There was air conditioning but it didn’t work of a night time and was told to open outside doors. There was no shower curtain over the bath so water went everywhere and the pillows were flat as a pancake and no extra in the room
Stayed 1 night in Oct 2023

4/10 Poor

Ben

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the hotel and got sent to a completely different hotel without any notice. Overall really poor experience.
Stayed 3 nights in Sep 2023
Response from E. Marketing Dept. on Oct 9, 2023
Dear Guest, we thank you for your review. Your opinion is very important for us. We apologies for the relocation of your reservation. We have been obliged to move your room to our sister Hotel and we apologies for the inconvenience even if both hotels are of the same category and are one close to each other. We do care to offer all our Guests a comfortable and pleasant stay and we regret to have failed in this occasion. Please rest assured that it is not indicative of our usual standard of service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!!
Possibly one of the worst hotel rooms I have stayed in! The bathroom floor was stained, the bath and basin taps were rusted and there were no plugs for the bath or wash basin. Cupboard doors didn't close properly either, plus the walls were cracked. Breakfast buffet was adequate but no hot food. For the price I paid I feel ripped off and when I asked to change to another room....surprise, surprise...we are full! Not to be recommended for a single traveller.
Stayed 4 nights in Aug 2023
Response from E. Marketing Dept. on Oct 9, 2023
Dear Guest, we thank you for your review. Your opinion is very important for us. We are sorry to read that the stay at our Hotel did not meet your expectations. We work hard every day to offer all our Guests a comfortable and pleasant stay but it seems we failed in this occasion. Please note that it is not indicative of our usual standard of service. We took note of your comments and shared them with our internal staff to improve our service even more.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and bad place!
They dont have air conditioners and not bath curtain so when i took a shower the all the toilet and bathroom was wet and the bed was not comfortable and also a lot spots on the sheets like someone pee on the bed and they didn't change sheets
Stayed 1 night in May 2023
Response from E. Marketing Dept. on Jun 14, 2023
Dear Client, we thank you for your review. We are sorry that the stay at our hotel did not meet your expectations and we are sorry to read your feedback about the the cleanliness. It is not indicative of our usual standard of service. We shared your comments with our internal staff to improve our service even more.

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff. Booked two twin beds but only got one double.
Stayed 2 nights in May 2023
Response from E. Marketing Dept. on May 18, 2023
Dear Guest, we thank you for your review. Your opinion is very important for us.

6/10 Okay

Margaret

Stayed 2 nights in Apr 2023
Response from E. Marketing Dept. on May 18, 2023
Dear Guest, thank you for your review. Your opinion is very important for us.

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from E. Marketing Dept. on May 18, 2023
Dear Guest, thank you for your review. Your opinion is very important for us.

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Noto is conveniently located next to the Termini Train/Metro station, Trevi Fountain, Basilica of Santa Maria Maggiore, and many other interesting places. We liked that Hotel Noto served breakfast everyday starting at 7am because we could eat before getting picked up for tours. It was also really nice of the cleaning staff to make our beds and provide fresh towels every day while we were away. Overall, our experience at Hotel Noto was 8/10. The only issue we had was not having a shower curtain. The bathroom would get really wet.
Stayed 7 nights in Jun 2022
Response from E. Marketing Dept. on Jul 13, 2022
Dear Guest, we thank you for leaving your review. Your opinion is very important for us and we are glad that you enjoyed your stay at our Hotel and appreciated our service. We hope to welcome you again in the future.

2/10 Terrible

Juan

Disliked: Staff & service, property conditions & facilities
Worst hotel experience
The room had mulfunctioning fridge and shower. At the end they decided to move us to another room that was more little and still with a really bad shower. When we explain that to the recepcionist she treated us horrible even insulting us.
Stayed 4 nights in Jun 2022
Response from E. Marketing Dept. on Jul 13, 2022
Dear Guest, we thank you for leaving your feedback. Your opinion is very important for us.  We were disappointed to read that some of our staff interactions did not meet your expectations. We endeavor to make all of our guests as welcome and at home as we can and we are sorry we did not deliver this on this occasion. Our Staff is at guests disposal 24 hours a day, ready to solve any inconvenience that may arise during the stay. Please rest assured that we make a point of using any such constructive feedback in the most appropriate way.

6/10 Okay

nawaf

Travelled with family
Location is excellent and convenient from train and metro . Bathroom are dated . Rooms could use fresh paint in traffic area. Plugged fridge and bottle of cold water inside fridge will make a good welcome but missing in this hotel . No shower curtain !!!
Stayed 2 nights in Jul 2022
Response from E. Marketing Dept. on Jul 13, 2022
Dear Guest, we thank you for your review. Your opinion is very important for us. We took note of your comments and shared them with our internal Staff to improve our procedures and the service offered. We are glad that you appreciated the central position of our Hotel, closed to Termini Station and few minutes from the main beauties of Rome.

4/10 Poor

Mostafa

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022
Response from E. Marketing Dept. on Jun 28, 2022
Dear Guest, thank you for leaving your review. Your opinion is very important for us! We are sorry that you did not enjoy your stay at our Raeli Hotel Noto. We will take in consideration the score given to improve our service.

4/10 Poor

Cesar

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I arrived at 4 pm my room wasn’t ready, the mini fridge was not working we asked in reception about it the respond was like they don’t care. Gladly the housekeeping I believe her name was Anna help us to get a working fridge . My opinion the rooms are too small to accommodate 3 persons .
Stayed 8 nights in Jun 2022
Response from E. Marketing Dept. on Jun 28, 2022
Dear Guest, thank you for your review. Your opinion is very important for us. We apologies for the inconvenient occurred at your arrival with the mini fridge but we are glad that our Staff solved the problem in few minutes. We regret that our room size did not meet your expectations as our rooms fulfill the standard required for the hotels of this category.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, old, noisy.
Stayed 4 nights in Apr 2022

2/10 Terrible

Ghanshyam

Stayed 2 nights in Apr 2022

6/10 Okay

Sima alise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay at hotel noto
It was very close to central station but expensive. The room was small. The shower was leaking. Breakfast was average. No hot food and no eggs. The staff was friendly and helpful.
Stayed 3 nights in Apr 2022

4/10 Poor

Andreia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

JavierRivera, Puerto Rico

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk agent was great. She gave us a excellent service and answer all the questions regarding Italy.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019

8/10 Good

Remus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place to stay in Rome
Close to the Termini and all the transportation means of Rome, the hotel is convenient. Rooms are old and a little bit degraded, but clean and ok. Housekeeping everyday, with clean towels. I had to change the room because the first one was smoked by cigar or cigarette smoke in an unbreathable condition. Breakfast is diverse, basic, always the same, but you will find things to satisfy your morning hunger. Wifi is ok, new system made by Ubiquiti. Walking distance, 5 minutes to bus, metro or train. Also, the central tourist attraction are at 30 minutes walk, which is ok for visiting Rome. Do not miss the Diocletian Baths Museum, at 3 minutes from the hotel in your way to the metro.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Staff was very friendly and helpful.
Stayed 6 nights in Sep 2019

6/10 Okay

Paul

Near termini
Worth for the money
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building but kept well. Very happy with room upgrade. Very helpful staff. Very central
Stayed 3 nights in Sep 2019

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romo noto
Everything was fine for the price. Breakfast should be improved.
Stayed 4 nights in Oct 2018

10/10 Excellent

Amanda, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to termini station
Helpful and polite staff. Room average all the facilities you need. Cleaner every morning. Close to public transport and shops,restaurants within walking distance.
Stayed 4 nights in Jul 2018

8/10 Good

Rsopo1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Central Location, very close to main train station. Quiet street, convenient shops literally right outside hotel. Rooms and bathrooms are small, but very adequate with everything you need at a very reasonable price. Breakfast buffet is nice too. Only small gripe is no WiFi in rooms yet. All things considered, this place is terrific value for money !
Stayed 7 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We needed a place to stay for one night only near the termini aswe had an early morning departure and this hotel worked fine. It is about a 5 minute walk to the termini. The rooms are basic and small but comfortable and a fair value. The staff was very friendly and even prepared a “to go” breakfast for us without our asking which was very nice.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So bad
I hope never to stay again in such Hotel. Arrogant staff on the reception ( except the lady) To have a visitor in the room is not allowed even for 5 min as i ask. Gay unfrendly hotel!!
Stayed 2 nights in May 2018

8/10 Good

Silviya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
The hotel was good, the staff was very friendly. Breakfast was ok. The room was also good, but the bathroom was not. There was a tub with no shower curtain, so when you take a shower the whole bathroom gets wet. There were no enough toiletries.

6/10 Okay

Ellen

Liked: Staff & service
You get what you pay for
It was good for the price. Super thin ( cracked) walls, I could hear them snore next door! Location was good. And free breakfast was good.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to inner city
Small rooms but very nice. Easy walk to get to the local bus or train.
Stayed 2 nights in Jan 2018

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Great location
Lacking simple facilities... disappointing for a four star
Stayed 2 nights in Nov 2017

8/10 Good

A, belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and fresh.
Well air conditioned, lovely staff and a great hotel to stay in.
Stayed 4 nights in Jul 2017

10/10 Excellent

Noel , Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay and every bit as good as the first.
Lovely welcoming staff, helpful and willing to go out of their way to make stay better. Room was clean and all amenities described were provided. Very happy to stay here again and to recommend it to anyone. Thanks for the lovely stay.
Stayed 4 nights in Jul 2017
Response from Stefano on Aug 12, 2017
Dear Mr Noel, we thank you for your review. Your opinion is very important for us. We are glad that you enjoyed your stay at our hotel. We invite you to visit our web site to check our packages and special offers. We hope to welcome you in the next future. Regards!

4/10 Poor

Sharon , US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not 4 stars!
This 4 star is worthy of one. Put next to elevator. Loud! Beds extremely narrow. Shower had black grout and lights didn't all work. Redeeming quality was the staff, feeling safe and near the train terminal.
Stayed 6 nights in Jun 2017
Response from Elisabetta R. on Jul 20, 2017
Dear Guest, we thank you for your review. Your opinion is very important for us. Regards!

4/10 Poor

Jackie, Florida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Do not recommend
I would not suggest this place. I know the price may be tempting but spend a little more and stay somewhere nice. The location and hotel staff are nice but thats about it. As far as the room water goes everywhere in the bathroom, ac doesnt work, breakfast isnt good and no wifi in the room. When i booked this hotel my mindset was to get something cheap because i was gonna be exploring all day but i learned paying a little bit more is worth it sometimes.
Stayed 3 nights in May 2017
Response from Elisabetta R. on Jul 20, 2017
Dear Guest, thank you for your review. Your opinion is very important for us. We took note of your report and we will improve our checks. Our buffet breakfast includes every day: hot croissants, tarts, sponge cakes, selection of yoghurts, selection of cereals, bread, butter, cold meats, cheeses, jams and marmalades, honey, fresh fruit, fruit juices, tea and coffee. We inform with pleasure our customers through various channels that the Wi-Fi is available free on charge in the hotel common areas. We are very pleased that you appreciated our multilingual staff, is at your disposal for any kind of request and our location very closed to Termini station and the beauties in the center of Rome. Regards!

6/10 Okay

Frequeny Traveller, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Staff Service
The receptionist - all of them makes our stay more fun and enjoyable
Dear Guest, thank you for your review. Your opinion is very important for us. Our multilingual staff is at your disposal for any kind of request. We hope to welcome you in the next future. Regards!

2/10 Terrible

angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel NoNo
Stinky room that smelled of sewage and no air conditioning
Response from Elisabetta R. on Jul 20, 2017
Dear Guest, thank you for your review. Your opinion is very important for us. We took note of your report and we will improve our checks. Regards!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel NoNo
My too was in the middle with a view of peagons and bird poop The room smelled of sewage and Mo Air conditioning I was offered a fan
Response from Elisabetta R. on Jul 20, 2017
Dear Guest, thank you for your review. Your opinion is very important for us. We took note of your report and we will improve our checks. Regards!

8/10 Good

Katherine

Liked: Cleanliness, staff & service