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Reviews of Mercure Manchester Norton Grange Hotel & Spa

4 out of 5
Mercure Manchester Norton Grange Hotel & Spa
Manchester Road, Castleton, Rochdale, England

Reviews

7.8

Good

Rating 10 - Excellent. 213 out of 634 reviews" "
Rating 8 - Good. 224 out of 634 reviews" "
Rating 6 - Okay. 115 out of 634 reviews" "
Rating 4 - Poor. 51 out of 634 reviews" "
Rating 2 - Terrible. 31 out of 634 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Majid

Disliked: Cleanliness, staff & service, property conditions & facilities
The water from the shower isn’t warm
Stayed 1 night in May 2024

10/10 Excellent

Hamzah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved this property loved how closed away it was out of site not on a main road, rooms were nice and clean
Stayed 2 nights in May 2024
Response from Rama on May 15, 2024
Dear Hamzah,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's ok but noisy. Privilege rooms are well-equipped and comfortable. The doors to the rooms slam shut, which doesn't seem to be the case at more modern hotels. Would stay again but wouldn't be first choice and much more a last resort.
Stayed 2 nights in May 2024
Response from Rama on May 6, 2024
Dear JonathanThank you for taking time to share this constructive feedback further to your recent stay here with us. I noted your feedback, we will certainly work on all points for improvements. we do hope you will give us an opportunity to serve you better. RegardsRama ArimillyGeneral Manager

8/10 Good

laimis

Travelled with partner
Liked: Amenities
Just loved
Stayed 1 night in Apr 2024
Response from Rama on May 3, 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice and clean with friendly, polite staff. Had a great stay. Very happy .
Stayed 1 night in Apr 2024
Response from Rama on Apr 28, 2024
Dear PaulThank you so much for this 5 star rated review and your kind words. I will share your excellent feedback with the team, sure they will be thrilled.we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities
Generally good value. It was not made clear at booking that breakfast was not included. This requires improvement. I am unsure if this is Expedia or the hotel but both need to address this. The chair in my room, while comfortable was rather worn and needs repair or replacement. Good attentive and helpful staff.
Stayed 2 nights in Apr 2024
Response from Rama on Apr 21, 2024
Dear Kenneth,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I noted all key points from your feedback. We will certainly work on all of them individually.We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Flora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely facilities. Staff were very helpful
Stayed 2 nights in Apr 2024
Response from Rama on Apr 16, 2024
Dear Flora,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rama on Apr 9, 2024
Dear KerryThank you so much this 5 star rated review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast
Stayed 1 night in Mar 2024
Response from Rama on Mar 16, 2024
Dear TammyThank you so much for taking time to award a 4 star rated review to us further to your recent stay here with uswe look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff lovely room lovely stay 5*****
Stayed 2 nights in Mar 2024
Response from Rama on Mar 4, 2024
Dear AmandaGood Morning. Thank you so much for taking time to share this 5 star review and your kind words further to your recent stay her with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Bad experience
Was too noisy , loud music from hotel events room , couldn’t sleep , made complaint to reception but unfortunately did nothing about it , also had no soap no shampoo in my room also been reported to reception and didn’t show up
Stayed 1 night in Feb 2024
Response from Rama on Feb 23, 2024
Dear guest Thank you for taking time to share your feedback further to your recent stay here with. I am upset to learn your experience with us. please may i request you to reach me direct before your next stay, so that we can personally check the room amenities and ensure your room is away from music from events. Hope this one experience will not deter you returning to us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice stay but could be better
Stayed here a number of times and feel the hotel is declining each time we visit. Please check before booking if they have an events on as it can be very noisy at night. We were lucky our room was nearer the spa so it didn't effect us much. The rooms are a little dates and our shower was broken. We hadn't booked breakfast as we thought this was expensive so we opted for the bar menu, when we went to order in the morning we was told we couldn't have anything as we haven't bought the full breakfast! Even though if we order on room service we could have order just a sausage roll for £4.50. The spa area is lovely and relaxing. The areas were kept clean and there's lots of facilities to try in the thermal suite.
Stayed 1 night in Feb 2024
Response from Rama on Feb 19, 2024
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted your comments about the bath room & Breakfast. I will work with relevant teams to ensure improvement in these areas. Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

10/10 Excellent

Andris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful, nothing was too difficult for them. Excellent room amenities. Fabulous spa.
Stayed 1 night in Feb 2024
Response from Rama on Feb 17, 2024
Dear AndrisThank you so much for such a fabulous review of your stay with us. We are delighted to learn you enjoyed your stay with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

gary

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Rama on Feb 17, 2024
Dear GaryThank you so much for taking time to share 5 star rating further to your recent stay here with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 Good

Alison

Stayed 1 night in Feb 2024
Response from Rama on Feb 12, 2024
Dear AlisonGood Afternoon. Thank you for taking time to share this 4 star review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from Rama on Feb 11, 2024
Dear Paulthank you so much for taking to share a 5 star review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

4/10 Poor

Nick

Stayed 1 night in Feb 2024
Response from Rama on Feb 10, 2024
Dear Nickthank you for your rating further to your recent stay here with us. RegardsRama ArimillyGeneral Manager

8/10 Good

Jamie

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rama on Feb 9, 2024
Dear JamieGood Morning. Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stsy
Great facilities
Stayed 1 night in Jan 2024
Response from Rama on Jan 28, 2024
Dear Matt,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. we are pleased to learn you enjoyed your stay with us. Best Regards,Rama ArimillyGeneral Manager.

2/10 Terrible

Oluseyi

Travelled with family
Disliked: Property conditions & facilities
Our worst local stay in UK.
The hotel would be better as a care home for elderly. Not children friendly as there many restricted activities for kids. The staff attitude was below bad. They don’t recognise guests and they are rude. Still yet to receive pre authorised £100 2 weeks after check out. Several calls and emails on this but staff appear clueless. I need to mention that they keep debiting our card account after check out without our consent. The receptionist who checked us in and took our card for pre approval did not remember the refund on check out until we asked. The facility is archaic and poor . Not a pleasant experience. The breakfast is 5/10
Stayed 2 nights in Dec 2023
Response from Rama on Jan 21, 2024
Dear OluseyiGood evening. Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Please accept my sincere apologies, that your experience did not meet your expectations.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.once again thank you for feedback.Best RegardsRama ArimillyGeneral Manager

6/10 Okay

Fatima

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Lovely hotel. Rooms a bit dated but spa is lovely
Stayed 1 night in Jan 2024
Response from Rama on Jan 9, 2024
Dear FatimaThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.wee are delighted to learn you enjoyed our spa facilities & our hotel in general. I noted your comments about the bed rooms, we will certainly work on it. We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 Good

Frances

Stayed 2 nights in Dec 2023
Response from Rama on Jan 21, 2024
Dear Frances,Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.we are pleased to learn you enjoyed your stay with us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

2/10 Terrible

Callum

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Got woken up at 4:30am by a neighbouring room on our corridor having a domestic, screaming, shouting, banging, throwing glass bottles and slamming doors. Rang reception to report and no answer. Went on for at least an hour before the police turned up and carried on for another hour after that. Couldn’t get back to sleep so checked out at 7:30am, police still there. No apology or customer service from the staff. No one at reception when we handed the key in. Won’t be staying again. Awful nights sleep
Stayed 1 night in Dec 2023
Response from Rama on Jan 1, 2024
Dear CallumHappy new Year :) Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am upset to learn the incident next door deterred your experience with us. as you can understand this is not in our hands. I noted your comments about Nights team's response. I will certainly address this with the individuals involved. Best Regards Rama Arimilly. General Manager

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rama on Dec 23, 2023
Dear Jo-Annethank you so much for a 5 star review. we are delighted to learn you enjoyed your stay with us.We wish you Merry Christmas & Happy new Year.Best RegardsRama ArimillyGeneral Manager

6/10 Okay

Quentin

Business traveller
Liked: Staff & service
Good...but
I'll only rate it as average because it was overpriced and fell below my expectations However, it's a good hotel with amenities, just does not meet the value for money in comparison with others.
Stayed 1 night in Dec 2023
Response from Rama on Dec 23, 2023
Dear Guestthank you so much for this constructive feedback. we will certainly reflect on it. Wish you Merry Xmas & Happy New Year.Best RegardsRama ArimillyGeneral Manager

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the pool and spa facilties. Had a really enjoyable stay would definitely stay again.
Stayed 1 night in Dec 2023
Response from Rama on Dec 11, 2023
Dear CharlotteThank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa.I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Rama on Dec 11, 2023
Dear Guest,Thank you for taking time to share your 3-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights over weekend. Not told until after paying that they host busy events on weekends with loud live music until 1am. Friday night was unpleasant but on Saturday night there were two parties meaning the whole hotel was heaving with rowdy drunk and noisy people. The music and DJ on mic was unbearable in the hotel room, despite the tv on loud. One of us is autistic and suffering from burn out. We messaged ahead for a quiet room but we’re still above one of the event rooms. Anywhere looking at the floor plans, these events consume the whole hotel. We paid nearly £300 for a quiet spa chilled weekend to recharge and were unable to relax or sleep, returning shattered. When live events are on, the hotel also stops serving food between 7-9pm meaning we had to go out both nights. There is a notice on the reception desk telling you these details and asking not to complain to management as no refunds or complaints will be heard by them on this basis. Fair had we been told before booking, but would not have booked had we known! Breakfast superb, spa/gym/pool very lovely. Hotel generally needs a good update and some care globally.
Stayed 2 nights in Dec 2023
Response from Rama on Dec 11, 2023
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we will certainly work on your feedback.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

4/10 Poor

Geoffrey

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Had a confirmed tein room. On arrival the room only had one bed. Was offered a family room that wasn't made up nad was offered bedding for us to make it up ourselves. Not acceptable in my opinion.
Stayed 3 nights in Nov 2023
Response from raeisha on Dec 1, 2023
Hi Geoffrey Please accept our apologies for the inconvenience. This should never happen.We will ensure that you have a pleasant stay at Mercure Norton Grange spa during your next stay.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rama on Dec 16, 2023
Dear Guestthank you so much for a 5 star review further to your recent stay here with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 Okay

Anthony

Liked: Cleanliness
Room was lovely decorated, very clean, bed very comfortable. Lovely space. Lovely bathroom and heating worked well. Great products/amenities provided in rooms The hotel communal areas however were freezing. Had to sit in bar area on both nights with heavy jacket. Waited for some time before staff appeared at bar to be able to order food and drinks. Waited so long for ketchup for meal that meal had to be reheated as had gone cold Would have liked more choice at breakfast in regards cold meat, cheeses etc as not everyone likes cooked/fried breakfasts All Staff were very pleasant and helpfull.
Stayed 2 nights in Nov 2023
Response from Rama on Nov 20, 2023
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Please accept my sincere apologies, that your experience did not meet your expectations.I made a note of all your comments in your feedback, we will certainly work on it.Thank youBest RegardsRama ArimillyGeneral manager

10/10 Excellent

farida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rama on Nov 20, 2023
Dear GuestThank you for 5 star rating further to your recent visit here with us. we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

10/10 Excellent

Steve

Stayed 1 night in Nov 2023
Response from Rama on Nov 11, 2023
Dear SteveThank you so much scoring us with a 5 star review further to your recent stay here with us. We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic relaxing time
Privilege room are fantastic, lots of space, very comfy bed big bathroom with bath and separate shower. Spa is very good ,we had fantastic relaxing time.
Stayed 1 night in Nov 2023
Response from Rama on Nov 7, 2023
Dear Grzegorz,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

2/10 Terrible

Nicola

Stayed 1 night in Nov 2023
Response from Rama on Dec 11, 2023
Dear Guest,Thank you for taking time to share your rating further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

10/10 Excellent

hayley

Stayed 1 night in Oct 2023
Response from Rama on Nov 4, 2023
Dear HayleyThank you for taking time to share this 5 star review further to your recent stay here. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

2/10 Terrible

Ling Ho

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not responsible
I was staying there on 9 Sept, which was during heat wave in England. I planned this stay because we want to have a good sleep as the room has air conditioning. On the night of 9 Sept, we found the air conditioner was not working. Staff from reception and the duty manager came to check, but failed to fix it. They said the hotel is full and cannot change for another room. As that time was 11 pm, it was too late to go home and I could only stay in such a hot room. They said they could refund for my stay, and I have requested a fan for some ventilation. They could only give me a 9 inch fan, for a three member family in a hotel room. The other morning we went to check out, the reception staff has changed. She said she cannot arrange the refund, and will need to ask for permission from manager and return to me. While she finally returned to me that they have provided an “alternative”, so cannot refund for my stay. My family and myself were angry. Is the 9 inch fan a alternative? And that was me in asking a fan, not even the staff suggested on that night. I feel too bad in my stay.
Stayed 1 night in Sep 2023
Response from Rama on Oct 10, 2023
Dear Guest,thank you for your feedback further to your recent stay here with us. we understand you have been speaking to our reservations team and a solution been offered to you. should you wish to proceed with it, please reach out our team. Best RegardsRama ArimillyGeneral Manager

8/10 Good

M

Stayed 1 night in Oct 2023
Response from Rama on Oct 6, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

10/10 Excellent

Michael-Elliott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Rama on Oct 5, 2023
Hi Michael-ElliottGood Morningthank you so much for a 5 star review further to your recent visit to us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 Good

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rama on Oct 3, 2023
Dear LucieGood Afternoonthank you for taking time to share this 4 star review further to your recent stay here with us.We are pleased to learn you enjoyed your stay with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here
The customer service we received was excellent from every member of staff we spoke to. Our room was lovely and the facilities, i.e. swimming pool, jacuzzi, etc were great. Just one small point, my husband felt the floor of the changing rooms needed a bit of a clean. Breakfast was delicious with such a wide range of options - one of the best buffet breakfasts we've had.
Stayed 1 night in Sep 2023
Response from Rama on Sep 28, 2023
Dear Guest,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

6/10 Okay

Lindsay

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Norton Grange review 22nd to 24 September 2023
Hotel and rooms tired and in need of an update, refurbishment. Some parts clean others not. Room was okay. The best part of the hotel was the spa, swimming pool areas. The spa staff were helpful and attentive. The bar, dining and reception areas lacked basic and efficient customer service.
Stayed 2 nights in Sep 2023
Response from Rama on Sep 28, 2023
Dear Lindsay,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. We will certainly work on the areas you addressed in your feedback.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 Good

Nicola

Travelled with group
Liked: Staff & service
Nice hotel
The hotel setting is nice and the staff were very friendly. The restaurant / bar are a little tired looking. We had a room with a fold out bed and the fold out bed mattress was uncomfortable as you can feel the springs. The food was lovely especially the dinner in the restaurant. The spa is tired looking but the range of services is excellent.
Stayed 1 night in Sep 2023
Response from Rama on Sep 28, 2023
Dear NicolaThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I noted all areas of improvements from your feedback. we will certainly work on it. We look forward to welcoming you back in near future. Best Regards,Rama Arimilly.General Manager

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night only.
Lovely welcome from a lady who was from the Caribbean.
Stayed 1 night in Sep 2023
Response from Rama on Sep 28, 2023
Dear ThomasThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 Good

Natasha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, lovely spa. Beds could have been a little comfier and not particularly sound proof. Staff were friendly
Stayed 2 nights in Sep 2023
Response from Rama on Sep 17, 2023
Dear Natasha,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

10/10 Excellent

Richard

Stayed 4 nights in Sep 2023
Response from Rama on Sep 16, 2023
Dear RichardGood morning, Thank you for taking time to share your 5 star rating further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Frank

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best stay ive had in a while absolutely beautiful views, loveliest staff very helpful on the phone and in person room was clean and packed with everything you need.
Stayed 1 night in Sep 2023
Response from Rama on Sep 11, 2023
Dear Frank Good MorningThank you for taking time to share a 5 star rating & your kind words further to your recent visit to us. we are pleased to learn you enjoyed your visit to us. I will share your feedback with our team. We look forward to welcome you back in near future :)Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

john

Stayed 1 night in Sep 2023
Response from Rama on Sep 11, 2023
Dear JohnGood morningThank you for taking time to share this 5 star rating further to your recent stay here with us.we are pleased to learn you enjoyed your stay with us. We look forward to welcome you back in near future :)Best RegardsRama ArimillyGeneral Manager

10/10 Excellent

Alfie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms the food and how clean the hotel was immense thank you to all for your assistance during our stay
Stayed 3 nights in Aug 2023
Response from Rama on Sep 4, 2023
Dear AlfieGood Morning. Thank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa.we are delighted to learn you enjoyed all aspects of our hotel.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had requested a accessible room as recently sustained an injury, this was available but showet seat a bit high for me to relax and showet independently. Riom had some mould up the wall which was fine as we were only staying 2 nites. Also no natural daylight which i didnt like mych
Stayed 2 nights in Aug 2023
Response from Rama on Sep 4, 2023
Hi RosemaryGood Morning. Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I made a note of your comments, I will certainly work on all of them.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager