Premium Studio Suite, 1 Bedroom, Refrigerator & Microwave, Ground Floor
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Reviews of Hotel + Arte

3.5 out of 5
Hotel + Arte
Calle Leonidas Plaza N24-287, y Lizardo Garcia, Quito, Pichincha

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 88 reviews" "
Rating 8 - Good. 22 out of 88 reviews" "
Rating 6 - Okay. 6 out of 88 reviews" "
Rating 4 - Poor. 4 out of 88 reviews" "
Rating 2 - Terrible. 5 out of 88 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024

10/10 Excellent

Fernando

Stayed 1 night in Feb 2024

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice charming hotel, great location, close to everything. Very nice,friendly and helpful staff.
Stayed 10 nights in Jan 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with helpful staff!
I had a great stay in this hotel, in one of the suites, newly renovated and well appointed. The rooms were quiet. The staff was very helpful and maintained the room and premises very clean. The hotel door is always locked for added security, this is a convenient walkable location to La Mariscal and neighbor areas.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ower, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like home
Stayed 6 nights in Oct 2023
Response from HOTEL+ARTE on Dec 1, 2023
Buenas tardes estimado huesped fue un gusto servirle y agradecemos su visita esperamos su regreso

4/10 Poor

Mark

Travelled with partner
Disliked: Property conditions & facilities
A poor quality hotel in a scruffy area. Unhelpful staff spoke no English. Basic room which was only in truth a 2 star hotel
Stayed 15 nights in Jul 2023
Response from Liz on Aug 8, 2023
You paid very cheap price, so you can't have a 5-start room, if you want something better, worse hotel, you have to pay 3 times more. And you are abuser, you are bothering the girls who work in the hotel.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Once in a while the hot water was missing
Stayed 18 nights in Jun 2023

4/10 Poor

Tony, Hicksville

Stayed 4 nights in Jul 2023

8/10 Good

Christopher

Liked: Staff & service
.
Stayed 1 night in Jun 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Julio Alberto

Travelled with partner
Liked: Cleanliness
The property’s in need of some updates
Stayed 4 nights in Apr 2023

10/10 Excellent

Tara

Stayed 2 nights in Jun 2023

10/10 Excellent

REMIGIO

Liked: Cleanliness, staff & service, property conditions & facilities
location great
Stayed 2 nights in May 2023

10/10 Excellent

Tara

Stayed 2 nights in Dec 2022
Response from Hotel+Arte on May 4, 2023
Agradecemos su calificación, para nosotros fue un gusto servirle y esperamos pronto pueda regreso

8/10 Good

Oswald A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems, just a small issue with the hot water on arrival but it was taken care. Friendly staff as always , clean room with all the amenities, good clean bathroom, conveniently located.
Stayed 1 night in Jan 2023

10/10 Excellent

Armando

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very private nobody bothers and you can book a tour or a taxi/Uber pick up. I can call them before arriving with the airplane for a pick up and a driver will be waiting with my name on a sign. Very friendly staff who do your laundry load for $4.

8/10 Good

Trista, Mount Low

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good security, safe location. Plenty of restaurants within walking distance. Staff were always very friendly to us.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 8 nights in Sep 2022
Response from Hotel+Arte on Sep 24, 2022
Buenos dias estimado huésped agradecemos su visita fue un gusto servirle

10/10 Excellent

Sarah

Stayed 1 night in Sep 2022

10/10 Excellent

Oswald A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional!
Great stay, no complaints. Good, conveniently located hotel with friendly staff and good service. Nice clean room with all the amenities as well as a good size bathroom with plenty of hot water and amenities, lots of restaurants nearby and safe location.
Stayed 1 night in Aug 2022

8/10 Good

Oswald A.

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good!
Good clean and centrally located hotel, friendly staff and good service.
Stayed 2 nights in Jul 2022

8/10 Good

Michael

Travelled with family
Liked: Staff & service
Overall a nice place. It was $14 a night, so manage your expectations. If you’re looking for something more “modern” I’d check out the Swissotel or the Radisson. It has more of a hostel vibe, but the staff was very nice and very accommodating from the beginning. The only negative was that on our last day/next morning there was no water pressure. It would have been nice to shower since we had a full day leading right into a late night flight home. I’m not sure if it was a property issue or city issue.
Stayed 4 nights in Jun 2022

10/10 Excellent

Dagoberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Mayra and the other lady were excellent they help me in everyway imaginal they have excellent customer service.
Stayed 6 nights in Apr 2022

4/10 Poor

Matthew

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos was very helpful, he arranged for me to get my rental car returned locally instead of driving it back to the airport. He also had many suggestions of things to do in the area. I will be going back there again before my stay in ecuador is over.
Stayed 4 nights in Feb 2022

10/10 Excellent

eric

Liked: Cleanliness, property conditions & facilities, room comfort
Great comfort hotel
Great roomy hotel in a good location with lots of restaurants and a great market nearby
Stayed 2 nights in Jan 2022

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Nice place! Clean and cheap! What I was looking for...
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Horst

Liked: Cleanliness, staff & service, room comfort
A very helpful Venicio
Stayed 3 nights in Nov 2021

10/10 Excellent

Adriene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maya, who checked me in, was very kind. She also called a cab for me for the next AM to get to the airport. They had bottled water, the linen was clean and I slept well.
Stayed 1 night in Sep 2021
Response from Hotel+Arte on Sep 23, 2021
Buenas noches, estimada huesped fue un gusto poder servirle la esperamos pronto.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and very clean place.
Stayed 7 nights in Aug 2021
Response from Hotel+Arte on Sep 7, 2021
Buenas noches estimado huésped fue un gusto poder servirle gracias por su comentario nos ayuda mucho para seguir trabajando.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff accommodating and very affordable
Stayed 6 nights in Jul 2021
Response from Hotel+Arte on Jul 27, 2021
Good evening, dear guest, it was a pleasure to serve you and at the same time we appreciate your comment that helps us to continue working to provide you with a good service.

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel In Quito!
Hotel Mas Arte Is A Nice Little Hotel In A great location. Centro Hsitorico Minutes Away, Great Dinning Nearby In Plaza Foch. The Hotel is very Eco-friendly they encourage you to reuse towels and save water! Also hotel has hot water 😊
Stayed 1 night in Jun 2021
Response from HOTEL+ARTE on Jul 1, 2021
Good evening, dear guest, we appreciate your comment, it was a pleasure to serve you, we look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful the room was cleaned every day.
Stayed 1 night in Mar 2021
Response from Vini on Apr 2, 2021
Thank you very much for visiting us, we are here to serve you

8/10 Good

aharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2020

10/10 Excellent

Enrique, Fresno, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is secure and staff is very friendly . Parking may not be easy but can be done on the streets
Stayed 3 nights in Jul 2019
Response from Geovanny Cacpata on Jul 10, 2019
Estimado huésped gracias por elegir Hotel+Arte, su opinión es muy valiosa para nosotros

8/10 Good

Parker, San Francisco, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient location. Room (non-suite) was small, but good value for price. Staff was very accommodating. Be prepared to practice your Spanish with them if that's not your first language! :)
Stayed 5 nights in Jun 2019
Response from Geovanny Cacpata on Jun 20, 2019
estimado huésped, gracias por elegir Hotel+Arte, su opinión es muy importante para nosotros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT location. Right by Plaza Foch but not too close where you will hear the music and partying all night long. Most day tours pick up in Plaza Foch also.
Stayed 6 nights in May 2019
Response from Geovanny Cacpata on Jun 1, 2019
saludos, estimado huésped gracias por elegir Hotel+Arte, su comentario es muy valioso para nosotros

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great safe location
nice value for the money
Stayed 1 night in Feb 2019

2/10 Terrible

Rajiv

Disliked: Staff & service
I had called the hotel from Florida that I would be arriving after midnight. The person on the phone assured me that they will open the door ( it appears that the check-in time is before 9pm) . If they had said they would not be able to open the door I would have booked another hotel. When I reached the hotel we pressed the buzzer and called several times but the caretaker apparently fell asleep. So I had to book another hotel and had to pay an additional taxi fare. The next morning I called the hotel several times between 9 am and 10 am to make sure they would open the door. After several calls the caretaker answered the phone and assured me that he would open the door. When I reached the hotel the caretaker just said that he was fast asleep and did not hear the bell. I was very annoyed and asked to speak to the manager or proprietor. They were not to be disturbed because it was Saturday morning The service was very poor. I had to ask for towels, toilet paper and soap. There was no coffee or tea in the room. I don’t know how they received a 3 star rating. On Monday morning I checked out after paying for 3 nights stay there was no apology from mangement.
Stayed 3 nights in Nov 2018

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique Hotel
This hotel it’s so charming. I stayed here for 2 nights after a very long flight from Chile to Panama and then Quito and as soon we got the room we knocked out. Room and bathroom were spacious, but the winner here was the bed. Not sure if this hotel its new but the bedding a was so good, comforter was so fluffy and pillow were good too. We loved our stay on this hotel, only reason I didn’t give 5 stars was because you could hear noises if you facing the street and if you are in interior you could hear some noises if your neighbor are loud. Other than this Hotel + Arte was great, love the convenience of the location and stuff around to do.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The front desk was often unattended and even when there was somebody stationed there, nobody spoke a word of English.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 26 nights in Sep 2018
Response from Geovanny Cacpata Jimenez on Oct 16, 2018
gracias por confiar en Hotel+Arte

2/10 Terrible

Roberto, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Management
Hotel canceled the reservation 5 hours prior to my international, cost me money to find a new hotel. Will not recommend the hotel to anyone.
Stayed 4 nights in Jun 2018
Response from Manager on Jul 6, 2018
saludos, estimado huésped, el establecimiento recibió su pedido de cancelación via telefónica con anterioridad

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good staff but it's small so everyone's not there all the time.
Stayed 14 nights in Apr 2018
Response from Gerencia on May 6, 2018
estimado huésped, gracias por elegir Hotel+Arte, su comentario es muy importante para nosotros, ya que estamos innovando continuamente para mejorar nuestro servicio

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from admin on Apr 12, 2018
estimado huésped, gracias por elegir Hotel+Arte

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cant beat the price!
Excellent location. Very clean and in a quiet neighborhood, yet a few blocks from foch and a supermaxi.
Response from Geovanny Cacpata on Apr 5, 2018
gracias estimado huésped por elegir Hotel+Arte

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel + Arte. Great small hotel in quiet area
I have stayed at Hotel + Arte a few times and have always had a good experience. The bed is comfortable and the rooms are nicely decorated. The location is quiet and residential but also not too far from Plaza Foch for nightlife and restaurants. I would definitely stay again.
Stayed 1 night in Feb 2018
Response from GEOVANNY on Mar 7, 2018
estimado huésped, muchas gracias por confiar en Hotel+Arte

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but beware a plethora of noisy dogs
Good location, good people and staff. Comfortable bed. I recommend. However, had to change room because of a neighbor's five dogs. Began barking early in the morning and did not stop until late evening. Can't stand dogs and these were the worst.
Stayed 12 nights in Jan 2018
Response from Hotel + Arte on Feb 17, 2018
It was a pleasure to host you and your wife Mr. Stephen. We hope to do so again in the future. Regards. Hotel + Arte