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Reviews of Hotel Manuel Antonio

3 out of 5
Hotel Manuel Antonio
Final Calle Manuel Antonio, Frente a Rotonda, Quepos, Puntarenas

Reviews

8.6

Excellent

Rating 10 - Excellent. 201 out of 426 reviews" "
Rating 8 - Good. 153 out of 426 reviews" "
Rating 6 - Okay. 41 out of 426 reviews" "
Rating 4 - Poor. 19 out of 426 reviews" "
Rating 2 - Terrible. 12 out of 426 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with partner
Lack of amenities.
Stayed 4 nights in Apr 2024
Response from Karla on May 2, 2024
Dear James, thanks for your comments and reviews.Regards

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome ❤️
Stayed 3 nights in Apr 2024
Response from Karla on Apr 30, 2024
Dear Autumn, thanks for your comments.Regards.

8/10 Good

SHAWN

Travelled with partner
Liked: Cleanliness, property conditions & facilities
nice room, walk across the street to a A beach, so many dining options all walking distance.
Stayed 1 night in Apr 2024
Response from Karla on Apr 30, 2024
Dear Shawn, thanks for your comments.Regards

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Karla on May 2, 2024
Dear Doug, thanks for your comments.Regards

6/10 Okay

Amanda

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The electrical outlets did not work. Could not charge our cell phones. The ceiling fan was not well attached to the ceiling and looked like it would fall off if we turned it on. There was a spider the size of my hand in the room.
Stayed 1 night in Apr 2024
Response from Karla on Apr 22, 2024
Dear Amanda, thank you for your feedback and your comments, we will review your suggestions in order to provide better service. However, we would like to emphasize that you didnt report the inconvenient with the electrical outlets, we daily check the room and they were working. They worked to the guest that was before in that room and to the guest that was after you in that room.About the spider, was very little, and we went to take it out of the room, also remember that we are located very close to the jungle.Regards

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great price & 100 feet to walk to the beach
Stayed 2 nights in Apr 2024
Response from Alison on Apr 17, 2024
Hi Deborah, we are happy to know that the hotel met your needs. Thank you for giving us the opportunity to be part of your trip.Greetings, Alison.

10/10 Excellent

David, Short Hills

Stayed 4 nights in Apr 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location. We loved being able to walk right out to the beach and eat dinner at night overlooking the ocean from the hotel’s restaurant. The food at the restaurant was really good. We probably would’ve eaten there even if we weren’t staying at the hotel.
Stayed 1 night in Apr 2024
Response from Alison on Apr 16, 2024
thank you very much amber for your review, we are happy to know that our hotel met your needs.Thank you for staying with us, we hope to see you again soon.Greetings.

8/10 Good

Dinu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the beach and in close proximity to the park.
Stayed 2 nights in Mar 2024
Response from Karla on Mar 25, 2024
Dear Dinu, thanks for your comments.Regards

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, just across the road from the beach, and only a 5min walk to the National Park entrance. Slightly noisy during the day because of the vendors that set up outside the hotel, but they at least play soothing music in the mornings!
Stayed 3 nights in Mar 2024
Response from Karla on Mar 21, 2024
Dear Catherine, thank you for your feedback and your comments.

10/10 Excellent

Kari

Stayed 5 nights in Mar 2024
Response from Karla on Mar 18, 2024
Dear Kari thanks for your comments.Regards

10/10 Excellent

ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is about 15 min walk to the entrance of Manuel Antonio national park. We have awesome ocean view balcony. The staff were nice and there is free parking as well.
Stayed 1 night in Mar 2024
Response from Karla on Mar 15, 2024
Dear Ruth, thanks for your comments.Regards

10/10 Excellent

Sopha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so polite and ready to help anytime.
Stayed 2 nights in Mar 2024
Response from Karla on Mar 15, 2024
Dear Sopha, thanks for your comments.Regards

8/10 Good

Betty

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location, very close to entrance to national park, and across from the beach (sea view room is definitely worth it). Good a/c and decent shower, but the property is a bit tired (especially bathroom could use an overhaul). Does not come with breakfast and the restaurant connected to the hotel is closed on Tuesdays. However, there is a supermarket and several restaurants within walking distance AND bus to Quepos comes by every 10-15 minutes.
Stayed 3 nights in Feb 2024
Response from Karla on Mar 7, 2024
Dear Betty, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Karla on Mar 4, 2024
Dear Lisa thanks for your comments.Regards

8/10 Good

Mohammad

Liked: Staff & service
Have a good and nice stay.
Stayed 2 nights in Feb 2024
Response from Karla on Feb 29, 2024
Dear Mohammad, thanks for your comments.Best regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach and NP
Great location right across the street from the beach. The room was comfortable. The air conditioner worked well. Five minutes walk to entrance of Manuel Antonio Park.
Stayed 3 nights in Feb 2024
Response from Karla on Feb 20, 2024
Dear Stephen, thanks for your comments.Regards

10/10 Excellent

Neve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The real only complaint was the amount of noise from the park late at night Not really the motels fault but they need to get some extra police to crack down on the loud speeding bikes and cars at night
Stayed 8 nights in Jan 2024
Response from Karla on Feb 11, 2024
Dear guest, thanks for your comments and reviews.Regards

4/10 Poor

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Although the hotel and staff were lovely, there was no transportation to the airport as advertised. The shuttle service never replied to our request for transportation. Then we called a taxi and were quoted one price then haggled for more money once we got to the airport. The hotel should remove shuttle service from the list of amenities.
Response from Karla on Feb 10, 2024
Dear Mandy, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

2/10 Terrible

David

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
cockroach in the room
The pictures shown do not match with the actual room. Everything is old, worn out and outdated. it really requires A LOT of repair and renovation for it to look better. The hotel needs to be torn down and rebuilt. The garden outside looks very impressive but not the inside. The worst thing is we saw a big cockroach running in the room. We managed to kill it. when there is one cockroach in the room, it implies there can be more.
Stayed 2 nights in Jan 2024
Response from Karla on Feb 9, 2024
Dear guest, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

10/10 Excellent

John, Salem

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
PERFECT location to beach and national park. Watched Beach sunset from our balcony. Only weird critique is that the towels were very old and thin, not sure why because everything else was fantastic!
Stayed 4 nights in Feb 2024
Response from Karla on Feb 9, 2024
Dear guest, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

6/10 Okay

Verified traveller

Liked: Staff & service
Great location
Good location, a bit run down. Thin towels and sheets, but over all clean. Great front desk staff and very helpful. Loved being so close to the beach.
Looking out window at sunset .
Stayed 2 nights in Jan 2024
Response from Karla on Feb 9, 2024
Dear guest, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

8/10 Good

Bard

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Karla on Jan 26, 2024
Dear Bard, thanks for your comments.Regards

8/10 Good

Grygorii, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karla on Jan 24, 2024
Dear Grygorii, thanks for your comments.

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karla on Jan 24, 2024
Dear Janine, thanks for your comments.

4/10 Poor

Mi Mui

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Karla on Jan 18, 2024
Querido huésped, gracias por sus comentarios.Saludos

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all so genuinely lovely! Helpful, kind, thoughtful. We have paid five times what their rates were and never enjoyed staff as pleasant as the staff at Manuel Antonio. Excellent experience.
Stayed 2 nights in Jan 2024
Response from Karla on Jan 18, 2024
Dear guest, thank you for your feedback and your comments.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is definitely a bit dated but it was clean, super convenient to Manuel Antonio and right across from the beach. It worked well for us!
Stayed 3 nights in Jan 2024
Response from Karla on Jan 18, 2024
Dear Rachel, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

10/10 Excellent

Shara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people
Stayed 3 nights in Jan 2024
Response from Karla on Jan 18, 2024
Dear Shara, thank you for your feedback and your comments.

8/10 Good

Sayali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while in Manuel Antonio. Right across from the beach, so you can just walk across with your car safely parked, and also less than a 5 minute walk to the National Park, which is super convenient too. The restaurant next door offers good food, but breakfast is not included, and they do not provide toiletries like the other hotels, that was one down side.
Stayed 3 nights in Dec 2023
Response from Karla on Jan 18, 2024
Dear guest, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and great stay.
Amazing location right next to the park and steps away from the beach. I can't believe they don't charge more. And staff was amazing.
Stayed 1 night in Nov 2023
Response from Karla on Jan 18, 2024
Dear guest, thank you for your feedback and your comments.

6/10 Okay

HENRY

Travelled with family
Disliked: Room comfort
Great location but low-end motel
This is a very basic, low-end hotel. Great location...right next to national park, easy walk to park, beach or restaurants. But very old and basic.
Stayed 1 night in Dec 2023
Response from Karla on Dec 30, 2023
Dear Henry, thanks for your comments.

6/10 Okay

Swaminathan

Liked: Cleanliness
Not a bad choice for the price
Stayed 1 night in Dec 2023
Response from Karla on Dec 23, 2023
Dear Swaminathan, thanks for your comments.Regards

8/10 Good

Jesse

Liked: Room comfort
Decent stay for one night
Safe parking The last hotel on the strip so more secluded and less busy Right on the beach You can ask the restaurant onsite for free water bottle refills Room was decent - dated furniture and sheets but does the trick for one night Bathroom needed a serious deep clean and upgrade Tv has English channels - you just need to know what button to press on the remote as there's Spanish/English versions for each channel They give out beach towels The hotel restaurant is very good but closes at 6pm Tip- when driving into Manuel Antonio and the security people stop you to ask to pay just say you stay at the hotel and you don't have to pay them
Stayed 1 night in Nov 2023
Response from Karla on Dec 20, 2023
Dear Jesse, thank you for your feedback and your comments, we will review your suggestions in order to provide better service. Regards

8/10 Good

susy

Stayed 1 night in Nov 2023
Response from Karla on Jan 24, 2024
Dear Susy, thanks for your comments.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not pass up this hotel!
Excellent location! Easy, convenient and free parking. Restaurant is adjacent with excellent breakfast. Very clean. Staff very friendly and helpful. Easy access to National park and to free beach perfect for body surfing. Highly recommend and we hope to return!
Stayed 2 nights in Aug 2023
Response from Karla M. on Aug 20, 2023
Dear Patricia, thanks for your comments.We are glad to know that you enjoyed your stay.Regards

8/10 Good

Anne-Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Manuel Antonio is a very good place to stay if you are visting the park or if you want to go to the beach. We really loved the staff as well, who were nice and helpful.
Stayed 3 nights in Jul 2023
Response from Karla M. on Aug 16, 2023
Dear Anne, thank you for your feedback and your comments.Regards

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is a walking distance from Manuel Antonio National Park, it was pleasantly clean and the staff was helpful.
Stayed 1 night in Jul 2023
Response from Karla M. on Aug 1, 2023
Dear Jessice, thanks for your reviews and comments.We are glad to know, that you enjoyed your stay.Regards

2/10 Terrible

Jeremy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel states they have queen beds, however, that IS NOT TRUE. They 2 queen room is actually 2 double beds. If you are 5'10" or larger, this is awful. I called more than 48hrs ahead of my reservation, to confirm they had actual queens. The person i spoke with said "yes, our beds are queen size" then 10 minutes later, they texted back to inform me that "no, our beds are actually only doubles" I immediately asked for a cancelation and refund. And I had to scramble to find a new hotel with real queens. They only refunded 2 of the 3 days I had paid in full. They never responded to thecrequest from Expedia. I would have preferred to havecstayed at there hotel, but they did not provide the correct information in their ad on Expedia. This should not be allowed to occur. And Expedia should confirm the amenities of any business that lists with them. For fairness sake, I can't give a review to the cleanliness, or staff, as we didn't actually end up staying there.
Response from Karla M. on Jul 14, 2023
Dear Jeremy, we apologize for the misunderstanding regarding the size of the beds. The size of the beds queen, king or double, what varies is the width not the length. In other words, a person who is 5'10" long would be uncomfortable in any type of bed, because what changes is the width, not the length. Our rooms have 2 queen size beds, and the sizes are 1.46m x 2.00, they are less wide but 10 cms longer.Regarding the reservation that is active and was to enter on July 12, you requested to cancel it free of charge 24 hours before the date of entry. Reservations can be cancelled free of charge up to 2 days prior to check-in date.

2/10 Terrible

Tracie, coeurdalene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Karla M. on Jul 20, 2023
Dear Tracie thanks for your feedback.Regards

2/10 Terrible

Miriam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Karla M. on Jul 20, 2023
Dear Miriam, thanks for your feedback.Regards

4/10 Poor

JOHN

Travelled with partner
Disliked: Property conditions & facilities
Very old and aging motel. No English TV channels.
Stayed 2 nights in Jun 2023
Response from Karla M. on Jul 4, 2023
Dear John, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

6/10 Okay

christine, Jacksonville

Travelled with family
Liked: Staff & service
Outside was nice. Rooms need updating. Towels were hard because they line dry them and the bedding sheets were not soft either. Good if looking for close place to the beach and close stay to the park.
Stayed 1 night in Jun 2023
Response from Karla M. on Jun 30, 2023
Dear Christine, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

10/10 Excellent

John, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. I would stay again for the beach and the national park. Great location. Nice large room and balcony (#20). Restaurant was great for breakfast. Local restaurants were very close by. Good meals and live music to be had.
Stayed 4 nights in Jun 2023
Response from Karla M. on Jun 30, 2023
Dear JohnThanks for your reviews and comments, were glad to know that you enjoyed your stay.Regards

8/10 Good

Robert

Liked: Cleanliness, staff & service
Overall the stay was pleasent, everything is kept up very nicely. I would recommend Hotel Manuel for 1 maybe 2 nights, not having a refrigerator or coffee pot makes it a bit inconvenient. Bring a cooler if you would like to keep drinks or snaks on hand. They do have ice for free which is nice.
Stayed 4 nights in Jun 2023
Response from Karla M. on Jun 17, 2023
Dear Robert, thanks for your reviews and comments.Regards

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Karla M. on Jun 17, 2023
Dear Teresa, thanks.

10/10 Excellent

Billie

Liked: Staff & service, property conditions & facilities
You can WALK to the national park from this hotel. Not fancy but clean and comfortable. Parking was easy.
Stayed 2 nights in May 2023
Response from Karla M. on Jun 6, 2023
Dear Billie, thanks for your comments and reviews.Regards

6/10 Okay

khalid

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
very nice location. Room is big. 2 queen beds. No fridge in the room and very old
Stayed 1 night in May 2023
Response from Karla M. on Jun 1, 2023
Dear Khalid, thank you for your feedback and your comments, we will review your suggestions in order to provide better service.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the park & location 👍
Great location 👌 enjoyed our stay. The park was awesome and the beach in the park was the best beach to us. Also located not far from lots of great restaurants and bars.
Stayed 2 nights in May 2023
Response from Karla M. on May 16, 2023
Dear George, thank you for your feedback and your comments

6/10 Okay

Paul

Travelled with group
Liked: Staff & service
Location is spot on, if you plan to visit the MA national park. This was the reason i book this hotel for the 2nd time. I booked through Expedia with 2 guests so when it came to check out they wanted to charge us more for having one addition guest. Stating it was showing only one on the reservation. Im not sure if this was a mistake from expedia or what happened. The AC was hit and miss didnt like that. Overall the stay was okay. I may consider other options next time i stay in Manuel Antonio.
Stayed 2 nights in May 2023
Response from Karla M. on May 9, 2023
Dear Paul, thank you for your feedback and your comments, we will review your suggestions in order to provide better service. However, we would like to emphasize that your reservation was for 1 person, and in all Hotels, charge for the extra person that was not inside the reservtaion.But we didnt charge you the extra person.Regards