Queenstown Premium Outlets Tours and Activities

Most everything was acceptable.

Convenient external room door made it easy walking my dog. Did not have to walk thru.obby.

Although this was a very Disappointing stay, there were two good experiences. The young lady who check me in was super friendly ti me and others checking in around the same time. Anithet staff member immediately addressed issues with the microwave, no shower gel, and explained why the water was off during the day. It was turned on thereafter. Otherwise, other staff were not friendly at all. Most walked pass in the hall without any greeting. The older male front desk worker during my stay from 8/17 to 8/ 22 flat out refused to extend me a late check out and made no inquiry as to if I was having an issue, an emergency or a rewards member. As a matter of mention, Mohammad cut me off as I was approaching the front desk. I was disappointed to see that he was actually an employee as I thought he was just a rude guest. The 6th floor hall trashcan was not emptied and smelled for two days. The internet service is extremely poor. I did not have the benefit of watching a full movie at any time during my four day stay as the service was constantly interrupted, freezing, and shutting down. The following morning of checking in, I realized there was no shower gel. When housekeeping arrived to refill, which should have been done prior to my arrival, a man and a lady both stood in the shower with their shoes on, and did not clean the shower before leaving the room. Hot water was also not available during the late evenings.