140 Montee de l'Auberge, Sainte-Catherine-de-la-Jacques-Cartier, QC
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
La salle de bain n'était pas très propre et le ventilateur ne fonctionnait pas. L’odeur de l'humidité dans la salle de bain était vraiment désagréable.
De plus, les kayaks et pédalos n'étaient pas disponibles pour la période. Très décevant….
I really enjoyed my 3 nights stay. Only downside was the was no secured spots for snowmobiles. There was a parking further with cameras but I was always worried. Could be addressed easily. Other than that it was excellent in all aspects.
Jacques
Stayed 1 night in Jan 2024
Response from De tout l'équipe de Duchesnay on Mar 11, 2024
Hi sir, we are looking to improve the snowmobiles parking area. thank you for your comments.
10/10 Excellent
Jacques
Jan 31, 2024
Jacques
Stayed 1 night in Jan 2024
Response from L'équipe Duchesnay on Feb 28, 2024
Merci pour cette super note! Au plaisir de vous accueillir encore prochainement.
10/10 Excellent
Veronique
Jan 10, 2024
Veronique
Stayed 2 nights in Jul 2023
Response from L'équipe Duchesnay on Feb 28, 2024
WOW! Merci d'avoir pris le temps de nous faire parvenir ce beau résultat. Au plaisir!
Nous avons séjourné 4 nuits avec deux enfants et c'était génial! Beaucoup d'activités à faire sur le site et facile d'accès. La piscine intérieure a été très pratique pendant la journée de pluie. Les employés sont très sympathiques et attentionnés!
Andreea
Stayed 4 nights in Aug 2023
Response from La réception on Aug 19, 2023
Merci pour votre beau commentaire, nous sommes très heureux que vous ayez passé un bon séjour chez nous! Cordialement
10/10 Excellent
Alireza
Aug 7, 2023
Alireza
Stayed 4 nights in Aug 2023
Response from La réception on Sep 3, 2023
Merci pour votre note, nous sommes ravis que vous ayez apprécié votre séjour!
10/10 Excellent
Susan
Jul 17, 2023
Susan
Stayed 2 nights in Jul 2023
Response from La réception on Aug 7, 2023
Nous sommes très heureux que vous ayez apprécié votre séjour chez nous. Au plaisir de vous recevoir à nouveau!
Spent a wonderful time there, really loved the cottage. All the staff were kind and friendly, cannot wait to visit again!
Yuran
Stayed 4 nights in May 2023
Response from Sébastien Thériault, Responsable de l'hébergement on May 25, 2023
Dear Yuran, Thank you for your comments! We are glad that you enjoyed your stay. We look forward to welcoming you back at our beautiful resort.Best regards,Sebastien Theriault, Director of rooms
Beautiful location on a lake, and our room had a back porch that led to it. Because we do not speak French, a couple aspects of the resort and activities were difficult to access, but most were not. Breakfast was good, dinner was okay. Traffic can be very bad around rush hour.
Kevin
Stayed 3 nights in Aug 2022
Response from Duchesnay on Aug 30, 2022
Thank you for taking the time to share your experience with us. Looking forward to welcoming you again!
8/10 Good
MO
Travelled with family and small children
Aug 29, 2022
Liked: Cleanliness, staff & service, amenities
Overall it's good resort. The staffs are very nice and there are many activities. The breakfast is included in the package and the quality is excellent. The dinner is ok. The only thing we don't like is on second day it was raining day and all activities were closed including indoor pool. The kids had nowhere to go. Still I recommend this resort. Most staffs can speak English.
MO
Stayed 3 nights in Aug 2022
Response from Marguerite on Aug 29, 2022
Thank you for your review, we take all comments into consideration. We are happy that you enjoyed your stay.
Great family resort. Only ashamed that pool was closed due to no life guards.
Verified traveller
Stayed 2 nights in Jul 2022
Response from Line on Jul 15, 2022
Thank you truly for taking the time to give us feed-backs about your stay. We are delighted that you enjoyed it! We hope that we will have the pleasure to welcome you again!
This property is set in beautiful woods and lakeside. The accommodation is dated, simple and showing its age. Staff were polite and helpful. A beautiful rural location.
I needed up going there by luck and I will definitely go back with my family! So much things to do and the lake is beautiful. I hope you will enjoy as much as I did.
The bathtub did not drain, front desk sent someone but could not fix.
Coffee make broken.
I informed front desk of problem but they didn't care. Not a pleasant place stay.
Verified traveller
Stayed 1 night in Aug 2019
Response from Kim Vallières on Aug 13, 2019
Hello,
We are sorry to hear that your stay did not meet your expectations. We would like to communicate with you, is it possible to contact us to this email reservations.duchesnay@sepaq.com Thank you
Visited the place during summer, still a lot of stuff to do around there. Trails, canoe and more. For a 3 star hotel, this is a really good one. The only thing missing was AC in the rooms, it gets fairly hot during summer.
Ricardo
Stayed 3 nights in Jul 2019
Response from Kim Vallières on Jul 9, 2019
Thank you for your good feedback. Glad you enjoyed your stay. Indeed, air conditioning is available only in the Auberge rooms and not in the Pavilions rooms. Thank you