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Reviews of Hotel Belley

3 out of 5
Hotel Belley
249, rue Saint Paul, Québec City, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 115 out of 285 reviews" "
Rating 8 - Good. 108 out of 285 reviews" "
Rating 6 - Okay. 39 out of 285 reviews" "
Rating 4 - Poor. 11 out of 285 reviews" "
Rating 2 - Terrible. 12 out of 285 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

BART

Business traveller
Disliked: Amenities
It is above a bar so there is noise. Curtains don't close properly so lots of light coming in. Bed is very hard, not a lot of parking around and parking is paid during the day
Stayed 3 nights in May 2024

10/10 Excellent

Endy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. AC was functional. The bed and pillows were EXTREMELY comfortable. There's a tavern downstairs if you're hungry or want a pint. There's only two real downsides that I can think of. #1: Check-in is a bit awkward since the reception is in the building across the street, but it's close enough that it doesn't really matter. Still though, not the most convenient thing in the world so it's worth at least noting. #2: The rooms are above a bar that closes into the AMs. That means that it can, and most likely will, get noisy which could hinder your sleep. Overall, it's a nice, comfortable, and clean place to stay at.
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Belley has amazing and helpful staff. There are a many places to eat nearby and the rooms are large and updated.
Stayed 5 nights in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not quite in old Quebec but right below it, literally at the foot of the wall, and it does look out at a big refinery on the port, but it’s an amazing location an an amazing street, rue saint jean is 4 minutes away, you can easily walk to all the key spots like chateau Frontenac the citadelle petit Champlain. It is cheaper than most hotels in old Quebec too which was nice because you walk up a set of stairs and you’re there anyways. Road we were on again wasnt in the old city walls but it might as well have been, beautiful cobblestone streets, colonial stone buildings, and some amazing restaurants. The nearby waterfront is also really cool with lots to see and do that you wouldn’t think of. There was some sort of ice fishing event
Stayed 2 nights in Mar 2024
Response from Audrey Quessy, directrice générale on Apr 20, 2024
Dear James,Thank you for sharing your experience! We're glad you enjoyed the incredible location and the charm of the surrounding area. It sounds like you had a wonderful time exploring the historic streets and nearby attractions. We appreciate your feedback and hope to welcome you back soon.Best refards,L'hôtel Belley

8/10 Good

eugene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from L'équipe de direction de l'Hôtel Belley on Mar 7, 2024
Cher M. Pilote,Nous vous remercions chaleureusement pour votre évaluation de 8/10. Votre retour est précieux pour nous. Si vous avez des commentaires supplémentaires ou des suggestions pour améliorer notre service, n'hésitez pas à nous en faire part. Nous sommes impatients de vous accueillir à nouveau et de rendre votre prochaine expérience encore meilleure.Cordialement,

10/10 Excellent

Adam

Stayed 1 night in Feb 2024
Response from The Management Team at Hotel Belley on Mar 7, 2024
Dear Mr. Spiridi,We sincerely appreciate your excellent rating of 10/10! Your feedback means a lot to us, and we're thrilled to know that you had a fantastic experience. Warm regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Management team at Hotel Belley on Feb 4, 2024
Dear Guests,We're sincerely grateful for your impeccable 10/10 rating! Your positive feedback truly brightens our day, and we can't wait for the privilege of hosting you once more soon.Best regards,

2/10 Terrible

Yoona

Stayed 1 night in Jan 2024
Response from The Management team at Hotel Belley on Feb 4, 2024
Dear Yoona Wu,We appreciate you sharing your feedback, and we're sorry to learn about your less-than-satisfactory experience. Your concerns are important to us, and we would like to address them directly. Feel free to contact our customer service team, so we can better understand the issues you faced and work towards a resolution.Thank you for bringing this to our attention.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Management team at Hotel on Feb 4, 2024
Dear guest,Thank you for your perfect 10/10 rating! We're thrilled to hear that you had an excellent experience. We appreciate your positive feedback and look forward to welcoming you back soon.Best regards,

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from L'équipe de direction de l'Hôtel Belley on Feb 4, 2024
Chère Mme Blais-Racette,Nous vous remercions sincèrement d'avoir pris le temps de partager votre avis et de nous attribuer la note de 8/10. Nous sommes ravis de constater que votre séjour a été globalement positif. Vos commentaires sont précieux pour nous, et nous sommes reconnaissants de votre évaluation.Si vous avez des suggestions spécifiques pour améliorer encore davantage votre expérience, n'hésitez pas à nous en faire part. Nous sommes constamment en quête d'opportunités pour satisfaire au mieux nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.Cordialement,

4/10 Poor

Joey

Stayed 1 night in Dec 2023
Response from The Management Team at Hotel Belley on Feb 4, 2024
Dear Mr. Abines,Thank you for taking the time to share your feedback. We're disappointed to learn that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate the opportunity to address your concerns directly. Feel free to reach out to us so we can better understand your specific issues and work towards a resolution. Your input is valuable, and we are committed to improving our services.Best regards,

10/10 Excellent

margaret, Milton

Travelled with group
Liked: Cleanliness, property conditions & facilities
Beautiful spacious room.
Stayed 2 nights in Dec 2023
Response from The Management team at Hotel Belley on Feb 4, 2024
Dear Mrs. Hines,We appreciate your wonderful 5/5 review! It's delightful to hear that you found our rooms beautiful and spacious. Providing a comfortable and enjoyable stay for our guests is our top priority. Your positive feedback motivates us to maintain our high standards. We look forward to hosting you again on your next visit.Warm regards,

8/10 Good

annick

Stayed 1 night in Dec 2023
Response from L'équipe de direction de l'Hôtel Belley on Feb 4, 2024
Chère Madame Charest,Nous vous remercions sincèrement pour votre avis et la note généreuse de 8/10 que vous nous avez attribuée. C'est un plaisir de savoir que votre séjour a été satisfaisant. Vos retours sont précieux, et nous sommes ravis d'avoir contribué à rendre votre expérience agréable. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,

10/10 Excellent

Annick

Stayed 1 night in Nov 2023

10/10 Excellent

Glommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Management Team at Hotel Belley on Jan 9, 2024
Dear Glommy Wang,Thank you for your 5/5 review! We're thrilled to hear you had a fantastic experience. We look forward to welcoming you back for another great stay.Best regards,

10/10 Excellent

Jerry, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and nicely decorated. We enjoyed the time there. Convenient to the upper and lower old city and very walkable. Their was a bar below us and made it nice to grab a beer or a quick meal. The only drawback for us was there was no elevator and the steps were quite steep. We overpacked (we were leaving on a cruise) so hauling heavy suitcases up and down those stairs was a bit daunting. But all in all a wonderful stay!!!
Stayed 4 nights in Oct 2023

4/10 Poor

Bumo

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
No room service, no elevator, no front counter (it’s at a different hotel). You pay for what you get I guess.
Response from Julie Martel, Front desk manager on Oct 30, 2023
We appreciate your feedback and understand your concerns. We apologize if the lack of room service, elevator, and a front counter at the same location affected your experience. Please note that it's mentioned during the reservation process that there is no elevator, and that the front counter is located at a different hotel. We strive to provide transparency to our guests about the services and facilities available to set the right expectations. We appreciate your understanding and hope you had a comfortable stay despite these limitations. If you have any other feedback or suggestions, please feel free to share. Thank you for choosing to stay with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No housekeeping service during 4 night stay
We stayed 4 nights and the listing said daily housekeeping, but on check-in we were told there was no cleaning service during our stay (we were able to get fresh towels from the front desk across the street). Also remember, no elevator :)
Stayed 4 nights in Oct 2023
Response from Julie Martel, Front desk manager on Oct 30, 2023
Dear Michelle,We're glad to hear you had a 10/10 stay with us! However, we apologize for the confusion regarding the housekeeping service. We appreciate your understanding in obtaining fresh towels from the front desk, located across the street. As you rightly pointed out, we do not have an elevator, and we thank you for your understanding of this limitation. Your feedback is valuable, and we hope to have the pleasure of hosting you again in the future. If you have any more comments or suggestions, please feel free to share. Thank you for choosing to stay with us.

4/10 Poor

Ben

Travelled with partner
Disliked: Property conditions & facilities
The bed was squeaky and very noisy on every turn. The sbsence of parking nit convenient. No phones in thd room to reach reception.
Stayed 1 night in Oct 2023
Response from Julie Martel, Front desk manager on Oct 30, 2023
Dear Ben,We're sorry to hear about the issues you encountered during your stay. The squeaky bed and the absence of parking are certainly not ideal. We apologize for any inconvenience caused.Regarding the lack of phones in the room to reach reception, we understand your concern. We will make sure to add a phone in the room.Your feedback is valuable, and we hope you still had a pleasant overall experience with us. If there's anything else you'd like to share or if you have any suggestions, please feel free to let us know. We appreciate your input and will strive to make necessary improvements. Thank you for choosing to stay with us.

8/10 Good

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being in old QC. Our room was on 3rd floor with steep stairs which was ok but would be deterrent for some. One night people were noisy at bar downstairs but two nights we ate there and really liked it.
Stayed 2 nights in Oct 2023
Response from Julie Martel, Front desk manager on Oct 30, 2023
Dear Edith,We're glad to hear that you enjoyed being in Old Quebec. We appreciate your understanding regarding the room being on the 3rd floor with steep stairs; it can be challenging for some guests, but we're pleased it worked for you.We apologize for the noise issue from the bar one night, but we're delighted to know that you enjoyed your dining experiences there on other nights.Your feedback is important to us, and we hope you had a memorable stay overall. If you have any other comments or suggestions, please feel free to share. Thank you for choosing to stay with us.

8/10 Good

james

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room located on the second floor (walk up) . Accomodating for ourselves and our medium sized dog. The property is located close walking distance to old Quebec City. We would definitely recommend it. Thanks!
Stayed 2 nights in Oct 2023
Response from Julie Martel, Front desk manager on Oct 30, 2023
Dear James,We're delighted to hear that you had a lovely room on the second floor and that the accommodation was suitable for both you and your medium-sized dog. Our proximity to Old Quebec City is indeed a convenient feature.Thank you for recommending us, and we're glad that you had a positive experience during your stay. If you ever plan to visit the area again, we would be more than happy to welcome you back. Thanks for choosing to stay with us!

10/10 Excellent

anne marie

Stayed 1 night in Oct 2023
Response from Julie Martel, Front desk manager on Oct 30, 2023
Bonjour Anne-Marie,Merci d'avoir choisi de rester avec nous pour votre séjour à Québec. Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Carolyn

Stayed 2 nights in Sep 2023

8/10 Good

Simon

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our staying at this hotel
Room was clean, staff at the front were friendly and nice!! They kept our bags when checked out so we didn't have to carry our bags to all the way around! Just one thing - the building itself is a bit old I believe, so you may hear some noise from other rooms quite well, but we had our tight ear plugs on - this worked out!
Stayed 2 nights in Oct 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is within easy walking distance of the VIA Rail station and the Cruise Terminal so super convenient. We had some trouble with water drainage on our 2nd night. The staff was super accommodating and moved our room - even carrying our luggage down and up a bunch of flights which was really appreciated after we’d walked up and down Quebec City streets and stairs all day.
Stayed 3 nights in Oct 2023

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint property near everything. Easy walk to/from train/bus station, cruise ship terminal and countless restaurants. Bed very comfortable. They have a dedicated room for luggage storage should you arrive early. Property is old (as is much of Quebec City) but well kept. Bar downstairs but it was not particularly noisy. During the day you could hear people going up and down stairs to get to their rooms. I heard nothing at night. The only negative was that there is no elevator so if you can’t manage stairs it would be a problem. Staff carried my bag up the stairs. Registration is at a property right across the street. Registration staff very friendly. I would stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with stairs
Very nice smallish room, comfortable bed and comfortable air conditioning. Be warned, there are very steep stairs involved in getting to your room. The front desk clerk is wonderful.
Stayed 1 night in Oct 2023

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a joyful stay, room is spacious and clean. The location is quite close to the main attractions, the only thing is we were not aware that there is no elevator, we have to climb two storeys.it’s lucky we only stayed there for one night so we left the big luggage at the reception. The staff is very helpful to carry our carry on bags up to our room.
Stayed 1 night in Sep 2023

6/10 Okay

Jeffery, Tampa

Liked: Staff & service
Disliked: Property conditions & facilities
PROs: Location, room size CONs: Super squeaky, uncomfortable bed; super squeaky, sticky floors; lots of confusion about where to check-in and the desk times The location of the hotel is within a 5 minute walk, uphill, to Quebec City's Old Town. The area around the hotel is nice too and a 5 minute walk to the train station (Gare du Palais). Bus 800 to Montmorency Falls was close too! The room was large, but the bed was evil hard and squeaked even with the slightest movement. The floors were even worse with them squeaking and being super sticky. The shower was nice. I probably wouldn't stay here again though.
Stayed 3 nights in Sep 2023

10/10 Excellent

Donna

Stayed 1 night in Sep 2023

8/10 Good

Susan, Laconia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Location was close to port and old Quebec. Restaurant options are available within walking distance. Would have like more assistance from hotel staff. Breakfast is needed and parking
Stayed 4 nights in Sep 2023

10/10 Excellent

Gordon

Stayed 1 night in Sep 2023
Response from Kimberly N on Sep 29, 2023
Bonjour Gordon, Merci pour cette belle note! Nous espérons avoir la chance de vous accueillir de nouveau! Bien cordialement, Kimberly Nichols, directrice générale / Dear Gordon, thank you for this great rating! We would be delighted to welcome you again! Best regards, Kimberly Nichols, General Manager

8/10 Good

Hang Ping Rossana

Travelled with family
Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Sep 2023
Response from Kimberly N on Sep 29, 2023
Dear Hank Ping Rossana, thank you for this great rating! We would be delighted to welcome you again! Best regards, Kimberly Nichols, General Manager

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Great location amid historic sites and interesting shops.
Stayed 1 night in Sep 2023
Response from Kimberly N on Sep 29, 2023
Dear Diane, Thank you for your feedback! We're delighted you enjoyed our prime location amidst the historic sites and shops. We aim to offer our guests a memorable experience and are thrilled you found it so. We look forward to hosting you again soon! Warm regards, Kimberly Nichols, General Manager

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for exploring old town Quebec and then walking to the cruise terminal. Staff was very friendly!! Cute, unique, well appointed room. Note, staircase is narrow and steep, so take this into consideration.
Stayed 2 nights in Sep 2023
Response from Kimberly N on Sep 29, 2023
Dear Shawn, Thank you for sharing your experience! We're thrilled you found our location perfect for your adventures in old town Quebec and appreciated our unique room and friendly staff. We hope to welcome you back soon! Warm regards, Kimberly Nichols, General Manager

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
We arrived on a cruise ship and could easily walk to the hotel. The staff was very helpful in holding our luggage and directing us around the city. our room was very comfortable and clean. We mentioned many times how pleased we were to have found such a nice place to stay. Highly recommend!
Stayed 1 night in Sep 2023
Response from Kimberly N on Sep 29, 2023
Dear Vicki, Thank you for your glowing review! We're delighted to hear that our location was convenient for your cruise arrival and that our staff was able to assist and make your stay more comfortable. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit! Warm regards, Kimberly Nichols, General Manager

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Hotel Belley. Excellent location. Convenient to all area attractions.
Stayed 3 nights in Sep 2023
Response from Kimberly N on Sep 29, 2023
Dear Matt, Thank you for your kind feedback! We're thrilled to hear you enjoyed your stay and found our location convenient for exploring the area. We look forward to welcoming you back to Hotel Belley in the future! Kimberly Nichols, General ManagerBest regards,

8/10 Good

Sevil

Travelled with family
Liked: Cleanliness, staff & service
Very close to Old Quebec.
Stayed 2 nights in Sep 2023
Response from Kimberly N on Sep 29, 2023
Bonjour Sevil, Merci pour cette belle note! Nous espérons avoir la chance de vous accueillir de nouveau! Bien cordialement, Kimberly Nichols, directrice générale / Dear Sevil, thank you for this great rating! We would be delighted to welcome you again! Best regards, Kimberly Nichols, General Manager

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the cruise port (maybe 4 blocks.) It was wonderful and the staff so nice. We were upgrade free, and actually stayed at the address where check in is (just across street.) Such a cool older hotel that has upgraded rooms. Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Kimberly N on Sep 29, 2023
Dear Cynthia, Thank you for your heartening review! We're delighted to hear that our location was convenient for you and that our team made your stay memorable. It's wonderful to know you appreciated the blend of the hotel's historic charm with modern upgrades. We're eagerly looking forward to your next stay with us! Warm regards, Kimberly Nichols, General Manager

8/10 Good

Ding

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Kimberly N on Sep 29, 2023
Bonjour Ding, Merci pour cette belle note! Nous espérons avoir la chance de vous accueillir de nouveau! Bien cordialement, Kimberly Nichols, directrice générale / Dear Ding, thank you for this great rating! We would be delighted to welcome you again! Best regards, Kimberly Nichols, General Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kimberly N on Sep 29, 2023
Bonjour Craig, Merci pour cette belle note! Nous espérons avoir la chance de vous accueillir de nouveau! Bien cordialement, Kimberly Nichols, directrice générale / Dear Craig, thank you for this great rating! We would be delighted to welcome you again! Best regards, Kimberly Nichols, General Manager

8/10 Good

Lai Yuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location and friendly reception staff. Room is clean
Stayed 1 night in Aug 2023
Response from Kimberly N on Sep 29, 2023
Dear Lai Yuen, thank you for sharing your experience! We're thrilled you appreciated our prime location, friendly staff, and the cleanliness of the room. It's our pleasure to serve wonderful guests like you, and we hope to see you again soon! Warm regards, Kimberly Nichols, General Manager

8/10 Good

Lee

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for strolling around old Quebec.
Stayed 1 night in Aug 2023
Response from Kimberly N on Aug 29, 2023
Dear Lee, Thank you for this great rating! We hope to have the pleasure to welcome you back! Best Regards, Kimberly Nichols, General Manager

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kimberly N on Aug 29, 2023
Bonjour Sébastien, merci pour cette note! Nous espérons avoir le plaisir de vous accueillir à nouveau! Cordialement, Kimberly Nichols, directrice généraleDear Sébastien, Thank you for this rating! We hope to have the pleasure to welcome you back! Best Regards, Kimberly Nichols, General Manager

10/10 Excellent

Geoff

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Kimberly N on Aug 29, 2023
Bonjour Geoff, merci pour cette note! Nous espérons avoir le plaisir de vous accueillir à nouveau! Cordialement, Kimberly Nichols, directrice généraleDear Geoff, Thank you for this rating! We hope to have the pleasure to welcome you back! Best Regards, Kimberly Nichols, General Manager

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but works if you just need somewhere to crash. Quieter than I expected
Stayed 1 night in Aug 2023
Response from Kimberly N on Aug 29, 2023
Dear Cory, Thank you for this great rating! We hope to have the pleasure to welcome you back! Best Regards, Kimberly Nichols, General Manager

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was a dump. Bathroom not like the picture. We were there 3 days and had to ask for more toiletries and clean towels. Ended up leaving early.
Stayed 4 nights in Aug 2023
Response from Kimberly N on Aug 29, 2023
Dear Michael, we are sorry that your stay did not meet your expectations. We have taken good notes for all these constructives comments. Our team remains available to answer questions and find solutions. Providing a pleasant stay is an important aspect for our team and we are sorry that we were unable to do so. Sincerely, Kimberly Nichols, General Manager