Title: Hotel Mousai Cancun Adults Only - All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Mousai Cancun Adults Only - All Inclusive Unwind by the pool or take in breathtaking views from the rooftop. Your luxury getaway awaits. ## Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive ![Building design - Hotel Mousai Cancun Adults Only - All Inclusive (Punta Sam)](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/0c6c705d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/f1a8d423-a55c-47f5-b73b-b894b9454915-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![2 outdoor pools - Hotel Mousai Cancun Adults Only - All Inclusive (Punta Sam)](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/86f6b26a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down comforters, minibar, in-room safe - Hotel Mousai Cancun Adults Only - All Inclusive (Punta Sam)](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/e052455d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Hotel Mousai Cancun Adults Only - All Inclusive (Punta Sam)](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/50df4f40.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located on Cancun's oceanfront, Hotel Mousai Cancun Ocean Front Adults Only - All Inclusive offers an exclusive retreat with a rooftop terrace, poolside bar, and 2 outdoor pools. Indulge in rejuvenating spa treatments or savor delicious Italian cuisine at one of the two on-site restaurants. ## Reviews 9.6 Exceptional ## Popular amenities - All-inclusive - Spa - Parking included - Free WiFi - Restaurant ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed 3+ beds Showing 10 of 10 rooms ### View all photos for Suite 2 Queen Beds Ocean Front ![View from room](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/ad05e2d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 2 Queen Beds Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet Premium bedding - Ocean view - 947 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Suite 1 King Bed Ocean Front ![View from room](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/fa6c7af5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 1 King Bed Ocean Front 10.0 Exceptional 2 reviews ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet Premium bedding - Ocean view - 947 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Corner Suite Ocean Front ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/7671d65f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet Premium bedding - Ocean view - 1370 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Ultra Suite 2 Queen Beds Ocean Front ![View from room](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/b849e70f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Suite 2 Queen Beds Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet Premium bedding - Ocean view - 947 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Ultra Suite 1 King Bed Ocean Front ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/1a67f5fb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Suite 1 King Bed Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet Premium bedding - Ocean view - 947 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Ultra Corner Suite Ocean Front ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/7671d65f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Down duvet Premium bedding - Ocean view - 1370 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Two Bedroom Corner Suite Ocean Front ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/6b674c24.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding 2 bedrooms - Ocean view - 2316 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Ultra Two Bedroom Corner Suite Ocean Front ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/7671d65f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Two Bedroom Corner Suite Ocean Front ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Smart TV Hypo-allergenic bedding Pillow menu Premium bedding 2 bedrooms - Ocean view - 2316 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Two Bedroom Master Suite ![Two Bedroom Master Suite](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/4ee888d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Master Suite ### Highlights Furnished balcony Separate dining area Private outdoor hot tub Air conditioning Dining table Smart TV Hypo-allergenic bedding Pillow menu - Ocean view - 2187 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Ultra Two Bedroom Master Suite ![Ultra Two Bedroom Master Suite | Living area](https://images.trvl-media.com/lodging/100000000/99930000/99924100/99924030/cd15bbf5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ultra Two Bedroom Master Suite ### Highlights Furnished balcony Separate dining area Private outdoor hot tub Air conditioning Dining table Smart TV Hypo-allergenic bedding Pillow menu - Ocean view - 2187 sq ft - 2 bedrooms - Sleeps 6 - 1 King Bed and 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Sam-Hotels-Hotel-Mousai-Cancun-Adult-Only.h99924030.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Sam-Hotels-Hotel-Mousai-Cancun-Adult-Only.h99924030.Hotel-Information) ## About the area Located in Punta Sam, Hotel Mousai Cancun Adults Only - All Inclusive is on the beach. Puerto Cancun Marina Town Center and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Tortugas and Langosta Beach. Extreme Adventure and El Sol de Cancun are also worth visiting. [Visit our Punta Sam travel guide](https://www.expedia.ca/Punta-Sam.dx180141) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.22987%2C-86.80286&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=OwwvcuTmzMZV34j5O1-Rd_bOLpk=) Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400 ### What's nearby - ![Archaeological site of El Meco, Cancun, Mexico](https://images.trvl-media.com/place/6126118/62b21bb1-c5ed-49df-b852-b07f6d48a7b0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) El Meco Archaeological Site 3 min drive \- 2.6 km - ![Una hermosa tarde en la playa , el clima es estupendo y fresco ](https://images.trvl-media.com/place/6053874/442f542f-1c7a-41ef-941d-90566af9967e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mujeres Beach 4 min drive \- 2.9 km - ![Norte Beach showing general coastal views, a sandy beach and swimming](https://images.trvl-media.com/place/6282771/63d6351c-7c09-4adf-abf1-55a1dd6b6341.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) North Beach 46 min drive \- 9.1 km - Punta Sam Ferry Terminal 14 min walk \- 1.2 km - Punta Sam Beach 14 min walk \- 1.2 km ### Getting around - Cancun Intl. Airport (CUN) 36 min drive ### Restaurants - The Deli 10 min walk - Restaurant Flamingos 15 min walk - The Rooftop 7 min walk - caprichos villa del palmar 13 min walk - Hudson Tavern 4 min drive ## About this property ### Hotel Mousai Cancun Adults Only - All Inclusive Luxury all-inclusive property near Ultramar Ferry Puerto Juárez Consider a stay at Hotel Mousai Cancun Adults Only - All Inclusive and take advantage of a poolside bar, a rooftop terrace, and a coffee shop/cafe. Indulge in a facial, aromatherapy, and a hot stone massage at Spa Imagine, the onsite spa. At the 12 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and 3 bars. You'll also enjoy perks such as: - 2 outdoor pools - Free valet parking - Airport drop-off service (surcharge), massage treatment rooms, and outdoor furniture - A 24-hour front desk, an elevator, and beach umbrellas Room features All 88 rooms have comforts such as private outdoor hot tubs and 24-hour room service, as well as perks like premium bedding and furnished balconies. More amenities include: - Hypo-allergenic bedding and down comforters - Rainfall showers, free toiletries, and hair dryers - 50-inch Smart TVs with digital channels - Smart speakers, daily housekeeping, and desks ### All-inclusive details This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and select beverages included Premium alcoholic beverages included 24-hour room service Meals and beverages at companion properties ## Similar properties ![Hypo-allergenic bedding, free minibar, in-room safe, blackout drapes](https://images.trvl-media.com/lodging/103000000/102290000/102284400/102284314/d4999c1e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Excellence Coral Playa Mujeres - Adults Only All Inclusive Playa Mujeres - On private beach - Pool - Hot tub - All-inclusive 9.2 Wonderful 367 reviews CA $1,000 CA $1,209 total includes taxes & fees Mar 3 - Mar 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=102284314&PinnedHotelID=102284314&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/16000000/15540000/15533100/15533065/45fc51ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Turquoize at Hyatt Ziva Cancun - 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Adults Only All Inclusive Playa Mujeres - On private beach - Pool - Hot tub - All-inclusive 9.2 Wonderful 1,414 reviews CA $953 CA $1,153 total includes taxes & fees Feb 9 - Feb 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=1672497&PinnedHotelID=1672497&HadPinnedHotel=true®ionId=-1&adults=2) ![Body treatments, hydrotherapy, body wraps, body scrubs, facials](https://images.trvl-media.com/lodging/97000000/96120000/96116400/96116315/b9bfa72a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive Costa Mujeres - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 497 reviews CA $872 CA $1,089 total includes taxes & fees Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=96116315&PinnedHotelID=96116315&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1150000/1140800/1140762/53f8777a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Live Aqua Cancun - Adults Only - All-Inclusive Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 9.2 Wonderful 1,946 reviews CA $783 CA $955 total includes taxes & fees Feb 6 - Feb 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=1140762&PinnedHotelID=1140762&HadPinnedHotel=true®ionId=-1&adults=2) ![Room service - dining](https://images.trvl-media.com/lodging/1000000/430000/428600/428591/1930b3f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sun Palace Cancun - Adults Only - All-inclusive Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 9.2 Wonderful 1,000 reviews CA $702 CA $856 total includes taxes & fees Mar 5 - Mar 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=428591&PinnedHotelID=428591&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107720000/107713000/107712995/2dde6cbf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SLS Playa Mujeres – ALL Inclusive Collection Playa Mujeres - On private beach - Pool - Hot tub - All-inclusive 9.0 Wonderful 799 reviews CA $764 CA $958 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=107712995&PinnedHotelID=107712995&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=99924030&PinnedHotelID=99924030&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=99924030,102284314,15533065,27301,2270212) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour airport drop-off shuttle on request for a surcharge - Free valet parking on site ### Food and drink - 12 restaurants - 3 bars/lounges - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Blanca Blue - Bocados Steak House - Hiroshi - NOI Ristorante Italiano - The Rooftop ### Things to do - 2 outdoor pools - Full-service spa - Gym ### Conveniences - 24-hour front desk - Gift shop/newsstand ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages ### Business services - 24-hour business center ### Outdoors - Beach towels - Beach umbrellas - On the beach - Outdoor furniture - Rooftop terrace ### Full-service spa - 16 treatment rooms - Aromatherapy - Ayurvedic treatments - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator (39 inch wide door) - Smooth flooring in room - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible restaurant ### More - 9 floors - Built in 2024 - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Hypo-allergenic bedding - Pillow menu - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 50-inch smart TV with digital channels - Pay movies - Smart speaker ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning - Desk - Laptop workspace - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property ### Property is also known as Mousai Cancun Inclusive Hotel Mousai Cancun Adult Only Hotel Mousai Cancun Adults Only Mousai Cancun Adults Only All Inclusive Hotel Mousai Cancun Ocean Front Adults Only . Hotel Mousai Cancun Adults Only All Inclusive Hotel Mousai Cancun Adults Only - All Inclusive Hotel ## Frequently asked questions ### Does Hotel Mousai Cancun Adults Only - All Inclusive have a pool? ### How much does it cost to stay at Hotel Mousai Cancun Adults Only - All Inclusive? ### Is Hotel Mousai Cancun Adults Only - All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Hotel Mousai Cancun Adults Only - All Inclusive? ### What time is check-out at Hotel Mousai Cancun Adults Only - All Inclusive? ### Does Hotel Mousai Cancun Adults Only - All Inclusive provide a shuttle to the airport? ### Are there all-inclusive benefits at Hotel Mousai Cancun Adults Only - All Inclusive? ### Where is Hotel Mousai Cancun Adults Only - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Mousai Cancun Adults Only - All Inclusive Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.6 Amenities ### 9.4 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 83 8 - Good 3 6 - Okay 1 4 - Poor 5 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Bshara Nov 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay. Very friendly staff that went out of their way to help and serve us. ##### Bshara Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Freeman Oct 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities clean room, good service, quite place ![](https://a.travel-assets.com/ugc/hotel-reviews/77ead8aa-0a84-4bba-8c4e-1040cbd9b546-1761247889628.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/accb33ae-f923-4e2b-970b-04327186ccde-1761247885987.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f25af7ea-ecba-45b8-aa4b-64dcd4c72669-1761247885900.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/18770882-61b4-441f-bc98-287cd52aaa9e-1761247890759.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Freeman Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Shanna Nov 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities I cannot say enough great things about this resort! Everything was amazing. The room, the food, the staff. It was the most luxurious hotel I’ve ever stayed in. Everyone works so hard to make sure your stay is fantastic. The food here is the best I have ever had. ![](https://a.travel-assets.com/ugc/hotel-reviews/991e1f4d-e445-4620-9801-2f461f9dd80d-1762864002025.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/975b58e4-6f35-4d34-818a-4ee1abb82309-1762864003543.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/89dcaa43-f505-4fa3-a560-fbfdcfc77594-1762864005063.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d70850c7-3200-44df-acea-4e71e7b0e10c-1762863995216.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Shanna Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Soher Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything is 10/10 . The staff is very nice and helpful. Rooms are clean, views are out of this world. Excellent food ![](https://a.travel-assets.com/ugc/hotel-reviews/9db6016f-6016-474e-a09f-a240a3ddabbe-1762712516069.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4018ad71-fd62-46d3-b3e2-3872a9255efe-1762712525799.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d357da87-07e5-4af6-9aa0-fc9d3e13af38-1762712526075.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99b93fbd-7091-4e72-b2ec-35c3227ab07e-1762712532280.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Soher Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Yasmeen Chan Jan 26, 2026 Liked: Cleanliness, amenities, property conditions & facilities Service was excellent and super efficient. Our butler Rubisel was very attentive, friendly and professional. He really went above and beyond to help us. My husband wanted a gin bottle but since the room does not have a bottle of gin, Rubisel got us a glass of gin from the bar and delivered it to our room personally. Restaurants also have very good food. Our favorite is Dao and our waiter was great at his job recommended excellent drinks that catered to our tastes. Food at Dao was so good! Breakfast at Noi was also excellent. Our room was beautiful and large. Corner suite balcony is the best. ![](https://a.travel-assets.com/ugc/hotel-reviews/9ebbdbbf-d63f-462e-8fd8-4ca30c299cb2-1769452573044.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d2257438-458f-4045-8b44-07b16f128c04-1769452572304.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f18a3a8a-b645-4e9a-9478-be22da2d7e52-1769452572232.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bca58df0-6013-44a3-ab8b-111ada911c89-1769452575513.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yasmeen Chan Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Dana Jan 25, 2026 Liked: Cleanliness, property conditions & facilities We had the best trip at Hotel Mousai. The staff was truly exceptional and made our stay unforgettable. Special thank you to Jose and Ismael, our breakfast server, who was always warm, attentive, and welcoming. Heriberto, the breakfast supervisor, ensured everything ran flawlessly each morning. Ivan at the pool provided outstanding service and made our pool days even more enjoyable. A very special shout-out to our butlers, Alexa and Marcos, who went above and beyond to make sure every detail of our stay was perfect. Their attention, kindness, and professionalism truly elevated our experience. The pool views are absolutely stunning, and the food was excellent throughout our stay. Every detail was thoughtfully done, and the overall experience exceeded our expectations. We would absolutely return and highly recommend Hotel Mousai to anyone looking for a luxury getaway. ##### Dana Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Matthew Oct 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A spectacular 4 night getaway with my wife. The food, the cocktails, the grounds all 10/10\. What separates this property from others is the room was one of the nicest we have ever stayed in and the service was unreal. If total relaxation with great food and drink along with unparalleled service is your thing this is the resort for you. Lastly the rooftop pool is unforgettable, we are recharged and missing our trip already. ##### Matthew Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Adrian Nov 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Spotless with swift service and correction of any issues. The Butler, Alexa, wonderful, attentive, and communicative. Concierge, Marcia, extremely helpful, thorough, and has the warmest energy. Every on staff that I encountered is great at what they do. The property is gorgeous. The food is delicious. ##### Adrian Stayed 3 nights in Nov 2025 ### 8/10 Good #### Jinya Aug 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The room is clean and the bed is comfortable, but the restaurant has few options. ##### Jinya Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Miriam May 28, 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing service and facilities ##### Miriam Stayed 3 nights in May 2025 ### 10/10 Excellent #### Shuhan May 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Exceptional service throughout—from the concierge and restaurant staff to the beach waiters. The views were stunning, and the cleanliness of the entire property was impressive. A truly wonderful stay. ##### Shuhan Stayed 2 nights in May 2025 ### 10/10 Excellent #### Carlos Nov 16, 2025 Liked: Cleanliness, staff & service I don’t usually take the time to leave feedback about hotels, but this time I genuinely want to share my experience. First, the level of customer service is exceptional — truly unreal how good and attentive the entire staff is. The food was amazing as well. Normally by the end of my trips I’m tired of the food, but this place has such great restaurants that we were delighted every single day. The rooms are impeccably clean and spotless. And with only about 80 rooms, the hotel feels peaceful and quiet — definitely not a place for partying, but the perfect spot if you’re looking to relax. 5 stars to this hotel! ##### Carlos Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Robert Mar 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great spot ##### Robert Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### james Oct 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is brand new. The room was wired all over with accommodating features like lighting and ambiance music. You won't find staff anywhere else that will provide this level of service. Marcos and Regina were a cut above. Everyone was friendly and seemed genuinely dedicated to making my stay better and stress-free. The food was so good it made me emotional at times. Cannot say enough good things about this place. 6 stars if i could. ##### james Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Anthony Feb 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was friendly and property was clean. ##### Anthony Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Arjun Mar 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and fantastic amenities. Coming again ##### Arjun Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### ricardo VILLARREAL May 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great service ##### ricardo VILLARREAL Stayed 3 nights in May 2025 ### 10/10 Excellent #### Diane May 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Been to the Garza Blanca many times it’s nice. They have the Mousai for the adults only now. ##### Diane Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Sam Feb 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything was great. Heated pool food service! ##### Sam Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Brooks Apr 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was awesome! Especially Francisco and Abi. Our stay was very windy, but staff made it amazing anyways. Rooms, facilities and food were all very good. Overall no complaints. ##### Brooks Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Michelle Mar 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful stay for 20th anniversary This is a beautiful resort. The rooms were gorgeous and very high tech. The staff were attentive. It is incredibly peaceful at this resort and you can use the next door hotels if you want a little more action. They also have a lovely garden area in the evenings with live music and dancing which was very enjoyable. ##### Michelle Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Philip Mar 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolute Luxury. 5 stars x 100!!! Just perfect in every way. We were showered with phenomenal service from start to finish. ##### Philip Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Bourjois Jul 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Couples Getaway Excellent hotel and staff. You're greeted with a cold towel and specialty drink upon arrival. Check-in is a breeze. We were assigned 2 butlers (am and pm) who contacted for any need. Thank you Alexa, Raul, Christian and the many more people who made our getaway so memorable. ![Lunch at see side](https://a.travel-assets.com/ugc/hotel-reviews/7FCAEE5D3CC7DC4793278E86E612A378D18415AD1719938088007.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Garza Blanca Pool](https://a.travel-assets.com/ugc/hotel-reviews/6051350D95EBDF1E60ACCB5AB083A7847E927F0E1719938087978.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bourjois Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Darrell Nov 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was amazing I had 2 of the best butlers ever Christian and Alexa. Suyen is the best concierge I’ve ever had. So friendly and very informative. I will be back very soon. ##### Darrell Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Derek Nicholas May 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is just opening the weekend of June 1st, they are opening the first three floors and they are spectacular. We arrived on 5/18 and because they weren’t open yet they upgraded us to a 1 bedroom king at Garza Blanca We have a wonderful time, staff is really attentive and professional, the grounds are immaculate and the food is exceptional We can’t wait to go back Make sure to ask for Christian at the main Pool and the Butler Alexa….they are the best of the best ##### Derek Nicholas Stayed 8 nights in May 2024 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Dreams Puerto Morelos Resort & Spa - 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