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Reviews of Riviera del Sol

3.5 out of 5
Riviera del Sol
1a. Avenida norte y calle 30 norte, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 449 out of 745 reviews" "
Rating 8 - Good. 230 out of 745 reviews" "
Rating 6 - Okay. 45 out of 745 reviews" "
Rating 4 - Poor. 8 out of 745 reviews" "
Rating 2 - Terrible. 13 out of 745 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

telmo

Liked: Cleanliness, staff & service, property conditions & facilities
Likr
Stayed 2 nights in May 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, service and value for money
Stayed 4 nights in Apr 2024

10/10 Excellent

Amandine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Nice staff! Convenient and walkable.
Stayed 5 nights in Apr 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jace

Stayed 5 nights in Apr 2024

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024

8/10 Good

Chentel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute hotel definitely recommend for travelers that prefer simpler accommodations rather than larger resorts. Very convenient location to beach access, restaurants, and entertainment. Would definitely stay again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, large room with robust AC
Stayed 1 night in Mar 2024
Response from RIVIERA DEL SOL on Apr 11, 2024
Thank you for your comments, the Riviera del Sol team wishes you to come back soon!

8/10 Good

Nadia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from RIVIERA DEL SOL on Apr 8, 2024
Thank you for taking the time to rate your stay at Riviera del Sol, we are happy to welcome you and hope it was a pleasant stay for you. The Riviera del Sol team looks forward to seeing you soon!

10/10 Excellent

Xiaoming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the decor and the pool in the middle and the front lady was nice enough for us to put our luggage for a day
Stayed 1 night in Mar 2024
Response from RIVIERA DEL SOL on Apr 8, 2024
Thank you for taking the time to rate your stay at Riviera del Sol, we are happy to welcome you and hope it was a pleasant stay for you. The Riviera del Sol team looks forward to seeing you soon!

10/10 Excellent

astrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the way this hotel looks is so quiet and relaxing and everything you need is around the corner! From beach,stores, even a Starbucks!
Stayed 3 nights in Mar 2024
Response from RIVIERA DEL SOL on Apr 8, 2024
We appreciate your stay at Riviera del Sol, come back soon!

6/10 Okay

Carol

Travelled with partner
Disliked: Amenities, property conditions & facilities
With such an average high rating on Expedia, we were surprised to see how exactly rundown this property is. Our room, located on the ground floor, (even though we requested an even though we requested an upper level floor) was musty and aggravated my allergies overnight. Additionally, the matttresses were super hard. Interestingly, our room (number 107) was only accessible through a sliding door. This meant that you could not leave someone inside, if the other person wanted to go out, without either leaving the door unlocked so the person inside could exit in case of an emergency or locking the person in. There is a key entry from the outside and a bolt only from the inside. We had very little interaction with the staff. We arrived late in the evening about 10:30 PM and the check-in person was fine. Not super pleasant or welcoming, but just fine. The redeeming qualities of this property was that it is inexpensive, parking for us with late arrival was very easy, just one block off. We found our stay to be quiet, which is what we wanted.
Stayed 1 night in Mar 2024
Response from RIVIERA DEL SOL on Apr 8, 2024
We appreciate having chosen RIviera del Sol for your stay in Playa del Carmen, we will give priority to your comments to improve our service.

8/10 Good

Blanca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene una excelente ubicación, tiendas de conveniencia cercanas, farmacias, restaurantes, la playa y etc. En general tiene lo necesario para estancias cortas, el personal es muy atento. El único detalle es que las toallas estaban viejitas y la regadera no cerraba bien (goteaba).
Stayed 1 night in Mar 2024
Response from RIVIERA DEL SOL on Apr 8, 2024
Para el equipo de Riviera del Sol es muy importante que su estancia sea agradable y cómoda, es importante reportar cualquier problema con su habitación con el personal de recepción para solucionarlo lo antes posible, es un placer atenderlos, deseamos regresen pronto a Playa del Carmen y ser su mejor opción.

2/10 Terrible

Teresa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was with mold and very dirty. The location was difficult to locate. They have taxes that you need to pay once arriving in the hotel. Around the hotel there are various bars that have music that is very loud that didn’t allow us to sleep very well that last until 3am which is a long time with high volume of sound.
Stayed 1 night in Mar 2024
Response from RIVIERA DEL SOL on Apr 11, 2024
Thank you for your comments! At the front desk we have earplugs in case the sound of the music is too annoying for the guest. We recommend reporting any inconvenience with your room or service to the front desk staff for a prompt solution. We hope you come back soon and have a better experience!

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot, staff is top notch.
Stayed 17 nights in Feb 2024
Response from RIVIERA DEL SOL on Apr 11, 2024
Thank you for taking the time to rate your stay at Riviera del Sol, we are happy to welcome you and hope it was a pleasant stay for you. The Riviera del Sol team looks forward to seeing you soon!

10/10 Excellent

Jim

Stayed 1 night in Dec 2023
Response from RIVIERA DEL SOL on Apr 8, 2024
We appreciate your stay at Riviera del Sol, come back soon!

6/10 Okay

gloria

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from RIVIERA DEL SOL on Apr 11, 2024
¡Agradecemos su estancia en Riviera del Sol, vuelva pronto!

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Loved the location
Stayed 1 night in Jan 2024
Response from RIVIERA DEL SOL on Apr 11, 2024
We appreciate your stay at Riviera del Sol, come back soon!

2/10 Terrible

Bridget

Travelled with group
Liked: Staff & service
Disliked: Amenities
Staff at check in were friendly but that was the only positive thing about the stay here. There was no shampoo in shower, and worse, no soap to wash hands after using toilet! Also crazy noisy! Loud music until 3 AM. Would never, ever stay here again.
Stayed 1 night in Feb 2024
Response from RIVIERA DEL SOL on Apr 11, 2024
Thank you for your comments! At the front desk we have earplugs in case the sound of the music is too annoying for the guest. We recommend reporting any inconvenience with your room or service to the front desk staff for a prompt solution. We hope you come back soon and have a better experience!

10/10 Excellent

Clarence, Amherstburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to 5th Avenue and the beach
Stayed 5 nights in Feb 2024
Response from RIVIERA DEL SOL on Apr 11, 2024
For the Riviera del Sol team it is very important that your stay is pleasant and comfortable, it is a pleasure to serve you and we hope that you will return to Playa del Carmen soon and be your first choice.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the traditional style and the fantastic location!
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, confortabke beds and a nice pool and sitting area. Only complaint is the noise but that cant be avoided in playa centro
Stayed 2 nights in Feb 2024

6/10 Okay

Rudeina

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I think it’s time that they change the towels and sheets. Very cute place but needs attention and proper maintenance.
Stayed 3 nights in Jan 2024

8/10 Good

Gemma

Stayed 1 night in Feb 2024

10/10 Excellent

Clarence, Amherstburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located to 5th Avenue and the beaches
Stayed 2 nights in Jan 2024

10/10 Excellent

Clarence, Amherstburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and very accommodating, and the breakfast was very good. Restaurants, shoos and beach were very close
Stayed 4 nights in Jan 2024

6/10 Okay

Lauren

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Christine-Archie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff are all helpful, accomodating and friendly. Clean room, sheets and bathroom, close to beach, shopping and restaurants. We will come back for sure!!
Stayed 4 nights in Jan 2024

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud
Great location, beautiful property. Only problem is if you want to sleep you need to find another place. Lots of noise until 3 in the morning. Breakfast was good and service was nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Shannon Smith

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little too loud, late on weekends, but that is expected.
Stayed 3 nights in Jan 2024

8/10 Good

Libni Morales

Stayed 8 nights in Dec 2023

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property in Playa Del Carmen but little outdated
Stayed 3 nights in Dec 2023

8/10 Good

Helen, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Clean, safe, and the staff were very friendly.
Stayed 3 nights in Dec 2023

4/10 Poor

eyal

Disliked: Cleanliness, staff & service, room comfort
Don't stay here!
1.i had 4 days with out soap, had to take a shower with a conditioner 2.the toilet keep jamming, instead of fixing it, they gave me pump to go do it myself 3.the shower stream is poor. 4.rooms are very noisy from the street. Overall looks like the owner doesd not care about this place
Stayed 4 nights in Dec 2023

8/10 Good

Vanessa, Toronto

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ashraf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Excellent location.
Stayed 4 nights in Dec 2023

10/10 Excellent

Lise

Travelled with partner
Liked: Amenities
I like the location. Small boutique hotel with a Mexican flare. Wonderful staff.
Stayed 1 night in Dec 2023

6/10 Okay

Mirjana

Travelled with group
I like the building. Location was great the flower set up? The fridge Door wasn’t closing properly, so it was hard to keep anything cold Coffee maker was there but no coffee no sugar. I broke the glass and I had to pay 200 pesos
Stayed 5 nights in Dec 2023

8/10 Good

Yuriria

Stayed 2 nights in Dec 2023

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super bien la locación y el hotel muy lindo
Stayed 4 nights in Nov 2023
Response from Riviera del Sol on Dec 1, 2023
We appreciate your stay at Riviera del Sol and your kind comments, come back soon!

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the reception staff. Very helpful and friendly. The rooms are clean and nicely decorated. The bathroom and shower are awesome. Good water pressure hot water, don't have to wait for warm up etc...... very happy and satisfied with our stay.
Stayed 1 night in Nov 2023
Response from Riviera del Sol on Nov 28, 2023
For the Riviera del Sol team it is very important that your stay is pleasant and comfortable, it is a pleasure to serve you and we hope that you will return to Playa del Carmen soon and be your first choice.

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there one night and I forgot my leather jacket called as soon as we got to our resort in Cozumel and they kept it for me till we got back at the end of our trip was so grateful recommend this property highly. Very friendly staff
Stayed 1 night in Nov 2023
Response from Riviera del Sol on Nov 24, 2023
For the Riviera del Sol team it is very important that your stay is pleasant and comfortable, it is a pleasure to serve you and we hope that you will return to Playa del Carmen soon and be your first choice.

10/10 Excellent

Avery Chayse

Stayed 7 nights in Nov 2023

8/10 Good

Eun Suk

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Riviera del Sol on Nov 21, 2023
Thank you for taking the time to rate your stay at Riviera del Sol.

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay for your money !!!
Best of all the price and the wonderful and friendly staff in particular the front desk, "Esequiel" solved a TV problem in two seconds. The location is amazing, a small block to 5th Ave. and the beach only two blocks away, tons of bars and restaurants of all kinds and budgets only a few steps away... Will stay there again with no doubt !!!
Stayed 3 nights in Oct 2023
Response from Riviera del Sol on Nov 10, 2023
Thank you for taking the time to rate your stay at Riviera del Sol, especially for mentioning and considering the ubication for some guests. Please know that we are pleased to have hosted you and hope it was a pleasant stay for you. We will share your comments with our team and the staff involved. The Riviera del Sol team looks forward to welcoming you again soon!

10/10 Excellent

Barry

Stayed 1 night in Oct 2023
Response from Riviera del Sol on Nov 15, 2023
We appreciate your stay at Riviera del Sol, come back soon!

8/10 Good

Chrystal, Pembroke Pines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to popular 5th Ave. The room was decent and provided us everything we needed for a few hours stay in Playa del Carmen. Would definitely stay there again. A nightclub is across the street so keep in mind the noise level at night if that bothers you.
Stayed 1 night in Oct 2023
Response from Riviera del Sol on Oct 23, 2023
Thank you for taking the time to rate your stay at Riviera del Sol, we appreciate your comments, we are happy to welcome you and hope it was a pleasant stay for you. The Riviera del Sol team looks forward to seeing you soon!

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2023
Response from Riviera del Sol on Oct 22, 2023
Thank you for your comments, the Riviera del Sol team wishes you to come back soon!

10/10 Excellent

Angela E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff were wonderful, the only thing is they clean the room and make your bed but do not wash the covers during your stay. Although clean the pillows had a humid slight dirty smell. So we slept without pillows, but beds were extremely comfortable.
Stayed 6 nights in Oct 2023
Response from Riviera del sol on Oct 18, 2023
Hi Angela. Thank you for taking the time to rate your stay at Riviera del Sol. We are happy to have hosted you and hope it was a pleasant stay for you. We will take your kind comments into account to improve our service.The Riviera del Sol team looks forward to welcoming you back soon!

8/10 Good

marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities
I really like this place I will come back for sure it feels cozy and it’s very clean
Stayed 1 night in Oct 2023
Response from Riviera del Sol on Oct 28, 2023
We appreciate your rating and kind comments, for the Riviera del Sol team it is very important that your stay is pleasant and comfortable, it is a pleasure to serve you and we hope that you will return to Playa del Carmen soon and be your first choice. Greetings!