Plaza de Armas Tours and Activities

Clean room and facilities. Friendly staff

This is a very charming hotel. Nice view from the common area and patio. The best part is the staff though. They were very accommodating, warm, and helpful with every request I had including oxygen. They offer boxed breakfast if you need to leave early (even at 3 AM!) for excursions. They also arranged pick-up to and from the airport for me. Great location, close to main square and good restaurants. Highly recommend this hotel.

Location is excellent and is just a minute walk to the Bus station, Train Station and center. The AC was leaking water for the first 2 nights and was not working on the 3rd night when they shifted me to a new room. A floor fan was provided on request. The hotel is located right in front of train tracks and I have heard train go through a couple of times after 10 pm but it's not too bothersome if your room is situated on the stream side. Overall, I felt the price was too high for the quality of free breakfast and room. After staying for 3 nights they refused to provide an hour extension for checking out in spite of all the issues caused and have not even apologized nor compensated in anyway for the AC issues.