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Reviews of Courtyard by Marriott Mesa At Wrigleyville West

3 out of 5
Courtyard by Marriott Mesa At Wrigleyville West
2224 WEST RIO SALADO PARKWAY, Mesa, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 312 out of 462 reviews" "
Rating 8 - Good. 92 out of 462 reviews" "
Rating 6 - Okay. 26 out of 462 reviews" "
Rating 4 - Poor. 14 out of 462 reviews" "
Rating 2 - Terrible. 18 out of 462 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we got smelled like chemicals and I am pregnant. The second one also smelled like chemicals. Our shower leaked like crazy and the sink was clogged. Overall a pretty bad experience.
Stayed 1 night in May 2024

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Guest Services on May 27, 2024
Thank for staying with us and the perfect score! We would love to have you come back real soon!

8/10 Good

Anne Marie

Stayed 1 night in May 2024
Response from Guest Services on May 27, 2024
Thank you for your positive review! We strive for a perfect stay for our guest, if you would like to share how we can approve, please reach out to the property and ask for the assistant general manager.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could have had more time to enjoy the pool - even though it was a bit small for that big of a motel. Free continental breakfast would have been nice as well.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 8, 2024
Thank you for your review and your feedback! Our Bistro proudly serving Starbucks beverages and made to order menu items is delicious. I do apologize we do not offer a complimentary breakfast. I am so glad you enjoyed the pool, and we look forward to welcoming you back!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and the bed was exceptionally comfortable.
Stayed 1 night in Apr 2024
Response from Guest Services on May 8, 2024
Thank you so much for your review, we are thrilled you enjoyed the bed and received some exceptional rest!

10/10 Excellent

Jarvis

Stayed 1 night in Apr 2024
Response from Guest Services on May 8, 2024
Thank you for your amazing score! Please come and stay with us again real soon!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time and experience
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 25, 2024
We are so glad you had a great time while staying with us! Please come stay again real soon!

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint was the very strong smelling cleaning agent they used in the bathroom. My asthma was not happy with it. Even my husband said it was too strong smelling.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for your feedback, we have shared this with our executive housekeeping team to be addressed. We do appreciate the good score in spite of the chemical smell, and I apologize it effected your asthma. Thank you for staying with us and again our sincerest apologies.

10/10 Excellent

Tahira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 15, 2024
Thank you for your wonderful score! We are so glad you enjoyed your stay! Please come and stay with us again real soon!

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Thank you for your feedback and review of your recent stay! We are so glad you enjoyed your time with us and we look forward to welcoming you back!

8/10 Good

Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a microwave and refrigerator in the room
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Thank you for your positive review! Yes, all of our rooms have microwave and refrigerators. We hope to see you sooner rather than later!

10/10 Excellent

David, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 6, 2024
Thank you for your great score! We are so happy you enjoyed your stay! Please come stay with us again real soon!

10/10 Excellent

Cheryl Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 29, 2024
Thank you for your wonderful score! We appreciate you staying with us so much! We hope to have the opportunity to host you again on your next visit!

4/10 Poor

Ferdinand

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
I m so sorry you had anything less than an exceptional experience. We always strive for a perfect stay and our sincere apologies that we failed to meet that mark for you. If you would like to share how we can improve, please reach out to the property.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you for your wonderful review! We always love to have Awesome guests stay with us, and it is a pleasure to host you on your travels! Please come back again real soon!

10/10 Excellent

Timothy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Awesome hotel!! Great location!!
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you so much for your review! We greatly appreciate you staying with us! We are fortunate that our location is so unique for the Spring Season, and we would love to welcome you back real soon! Thank you again!

8/10 Good

Ginnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Thank you for your positive review! We would love to welcome you back again and try to earn that perfect score! Please come stay with us again next time your travels bring you to the Valley of the Sun.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 20, 2024
Thank you for your review! We appreciate your feedback and we look forward to welcoming you again next time you come to the valley of the sun!

10/10 Excellent

Sharon

Travelled with family
Liked: Staff & service, property conditions & facilities
Quiet and clean
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 20, 2024
Thank you for your wonderful review! We would love to have you come and stay at our "quiet and clean" property real soon!

6/10 Okay

David

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 13, 2024
We are so sorry we failed to meet and exceed your expectations. We would love to have the opportunity to host you again. If you would like to share how we can improve please reach out to the hotels AGM Jude, as we are always looking to provide excellent guest experiences.

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 13, 2024
Thank you for your perfect score! We greatly appreciate your review and you staying with us!

8/10 Good

Nora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility is clean and safe. Very convenient to airport and other amenities. I was disappointed that I couldn’t get a cup a coffee at 5:45 am. Staff was on site and all I wanted was some coffee and they told me they couldn’t serve me until 6:00. It was just coffee
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 24, 2024
Thank you for all the kind comments and we are glad you enjoyed your stay! We have shared your feedback with our Bistro manager to ensure this is an isolated incident, as mentioned the Bistro doesn't open until 6am, but they should have been able to allow you to purchase the coffee as the attendant was there to assist. Our sincerest apologies.

4/10 Poor

Anthony C

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I arrived at my room and as a Bonvoy member I expected to have the same great experience I always do. To my surprise I walk into the room and begin to unpack and place my toiletries in the bathroom and much to my surprise there was SH-T floating in the toilet. The room did not seem clean and the property in general was not clean. The bar and restaurant was hardly even opened. This was a bad experience and convinced me I need to go back to the Hilton Honors program
Stayed 4 nights in Jan 2024
Response from Guest Services on Jan 23, 2024
Thank you for taking the time to discuss the issues you encountered on your most recent stay, my sincerest apologies for the sub-standard cleanliness of the room you utilized. We have addressed the issues with the housekeeping management team to help ensure this is an isolated incident.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful View
Clean room, very comfortable bed, beautiful view of the park, easy check in, professional and friendly staff.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 23, 2024
Thank you for your wonderful review and all the kind words! We look forward to welcoming you back to the property!

4/10 Poor

Joni

Business traveller
Disliked: Cleanliness, room comfort
Disappointed in Marriott
Hotel front area was comfortable & quiet. The towels & beddings were dirty & stained. They were dingy, torn/frayed, and brown smears on sheets & pillows. Clean pillow cases were put over dirty pillows.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 23, 2024
Thank you for taking the time to discuss the issues you encountered on your most recent stay, my sincerest apologies for the sub-standard cleanliness of the room you utilized. We have addressed the issues with the housekeeping management team to help ensure this is an isolated incident.

10/10 Excellent

Colette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect and located near the conference
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 15, 2024
Thank you for your wonderful review! We hope to have you and your conference back next year!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave us free water!
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 11, 2024
Thank you for your review! We appreciate you staying with us and you wonderful score!

2/10 Terrible

Veronica

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 11, 2024
I am sorry for the low score you provided based on the fact that the hotel would not allow you to stay for two days for the price of one that you paid. We graciously even gave you a 50.00 refund. We did this as good faith for the miscommunication, of being able to check in a full 11 hours before official check in time of 3pm and stay for another night as well for the cost of one day. Check in is 3pm and check out is noon.

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your wonderful score, we truly appreciate your business!

8/10 Good

Yale, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to stay. It was a nice well maintained property.
Stayed 4 nights in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your wonderful score, we truly appreciate your business!

10/10 Excellent

David A

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean hotel
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your wonderful score and kind words, we truly appreciate your business!

8/10 Good

Cyndi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to walk around the parks in the morning. Easy drive to shops, restaurants and university.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your wonderful score, we truly appreciate your business! We also appreciate you sharing about the location and area!

10/10 Excellent

darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 9, 2024
Thank you for your wonderful score, we truly appreciate your business!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your wonderful score, we truly appreciate your business!

10/10 Excellent

Xavier

Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your wonderful score, we truly appreciate your business!

10/10 Excellent

Yolanda

Excellent staycation
It was comfortable and very affordable I enjoyed my stay
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 13, 2024
Thank you for your wonderful review! We look forward to having you come and stay with us again real soon!

10/10 Excellent

Heidi

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 23, 2024
Thank you for the wonderful score on your most recent stay! We hope to see you again real soon!

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your wonderful score, we truly appreciate your business!

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 23, 2024
Thank you for your great score on your most recent stay! We look forward to hosting you on your next return to the valley of the sun!

8/10 Good

Claudette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice stay.
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 26, 2023
Thank you for your review! We are glad you had a nice stay! We look forward to welcoming you back!

10/10 Excellent

phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 18, 2023
Thank you for your wonderful score! We hope to see you again soon and into 2024!

10/10 Excellent

Chelley, Tustin

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice area, quiet with a pretty man made lake and a path around it for a nice walk, plus Sloan stadium is right next door!
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 18, 2023
Thank you for your awesome review! We are very fortunate to have a wonderful location and to have great guests like yourself come stay with us! Come see us again real soon!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Dec 18, 2023
Thank you for staying with us and your great score! Please come see us again real soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service
Good overnight
Overall, good stay. Clean and great service. Lots of little things that need to be fixed. Toilet, toilet paper holder, shower head, and AC remote all need work. Quiet and well located to Local park and Tempe Marketplace.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 6, 2023
Thank you for your review! I have reviewed the areas of opportunity you listed in your review with our maintenance team, so we can ensure this is an isolated incident. I am glad in light of the shortcomings you still enjoyed your stay, and my sincerest apologies for the issues you encountered! We would love to have the chance to welcome you back!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like was that it was near the stadium where the cubs play in spring training.
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 5, 2023
We do have an amazing location! Thank you for staying with us and we hope to see you in March for Spring Training!

10/10 Excellent

Cara

Stayed 3 nights in Nov 2023
Response from Guest Services on Dec 5, 2023
Thank you for your wonderful review! We look forward to welcoming you back!

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Services on Dec 18, 2023
Thank you for your great score! We would love to have you come stay again real soon!

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 27, 2023
Thank you for staying with us and your wonderful score!Please come and see us again real soon!

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Nice, clean rooms. Only bummer was the tv internet was out.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 20, 2023
Thank for your kind words about the clean rooms, we are very proud of our housekeeping department! My sincerest apologies in regards to the TV/internet being out in your room for the stay.

6/10 Okay

Julia

Good
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 13, 2023
Thank you for your good review! We always strive for excellent, if you would like to share any feedback on how we can improve, please reach out to our AGM Jude, as we would love to improve.