All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
great location. clean rooms and excellent check-in/check-out process.
Robert
Stayed 3 nights in May 2024
Response from Matt on May 27, 2024
We are so glad that you enjoyed your stay. We hope that we will be able to host you again in the future.
10/10 Excellent
Alex, Skokie
May 26, 2024
Was a great property!
Alex
Stayed 3 nights in May 2024
Response from Caitlyn - Lead Operations Enthusiast on May 26, 2024
Alex,Thank you for staying with us and for taking the time to leave positive feedback. We are so happy to hear that you enjoyed our property and hope to host you again! Positively yours,
Response from Caitlyn - Lead Operations Enthusiast on May 22, 2024
Galyna,Thank you for staying with us at Canopy Scottsdale and for taking the time to leave positive feedback. We hope to welcome you back soon!Positively yours,
Response from Caitlyn - Lead Operations Enthusiast on May 24, 2024
Josie,Thank you for staying with us and for taking the time to leave positive feedback. We hope your travels bring you back to Scottsdale soon! Positively yours,
Property is clean and modern, me and my family enjoyed our stay very much. From the moment we walked in to front desk and to the rooftop bar, service was greeted with a smile and timely helped. Sunset views with vibey music coming from the dj booth were amazing! Would come back again!
Alexa
Stayed 2 nights in May 2024
Response from General Manager on May 20, 2024
Dear Alexa, Thank you for including Canopy by Hilton Scottsdale Old Town in your travel plans and providing your generous review. We are delighted to learn that you and your family enjoyed your stay and appreciated our immaculate and well-kept accommodations. It is rewarding to know that you recognized our team's timely and friendly service from the front desk to the rooftop bar. The sunset views and vibrant music are indeed highlights we strive to offer our guests. We eagerly anticipate your next visit and look forward to welcoming you back for another memorable stay soon.Positively Yours,Travis LindquistGeneral Manager
Loved The Canopy, the rooms, lobby, pool - all of it. It will be new Old Town Scottsdale hotel. Close to everything and the staff is excellent too. New, clean and high value.
Rob
Stayed 2 nights in May 2024
Response from Sam on May 19, 2024
We are very glad to hear you enjoyed your time with us! Thank you for choosing to stay at our property and we look forward to seeing you again!
10/10 Excellent
Mark
Travelled with partner
May 13, 2024
Liked: Cleanliness, staff & service, amenities
Great location - nice hotel, cannot go wrong.
Mark
Stayed 1 night in Apr 2024
Response from Sam on May 13, 2024
Thank you for staying at our location! We appreciate your wonderful feedback and are happy to hear you enjoyed your stay with us!
Response from Caitlyn - Lead Operations Enthusiast on May 9, 2024
Denise,Thank you for staying with us and for taking the time to provide us with positive feedback! We hope your travels bring you back to Scottsdale and that we have the opportunity to host you again!Positively yours,
Response from Caitlyn - Lead Operations Enthusiast on May 10, 2024
Stephanie,Thank you for staying with us at Canopy Scottsdale and for taking the time to leave positive feedback. We are glad to hear your stay went well and hope to host you in the desert again soon! Positively yours,
2/10 Terrible
Josua
May 6, 2024
Disliked: Cleanliness
Josua
Stayed 1 night in May 2024
Response from Caitlyn - Lead Operations Enthusiast on May 7, 2024
Josua,We are so sorry to hear that your stay did not go as well as we would have hoped. If you would like to provide us with any additional information, please reach out to the hotel directly. We are always striving to provide guests with the best possible experience! Positively yours,
Really enjoyed this location super easy to get to everything
Michaela
Stayed 4 nights in May 2024
Response from General Manager on May 17, 2024
Dear Michaela, We are thrilled that you loved our location and that we were perfectly situated near everything that you planned to see and do in the city! We are delighted to read your visit was a total success and that you had such a great time. Thank you for sharing your experience so that future guests can see what makes our hotel a great choice. Again, thank you for your positive feedback. We look forward to your next stay at Canopy by Hilton Scottsdale Old Town.Positively Yours,Travis LindquistGeneral Manager
8/10 Good
James
May 4, 2024
James
Stayed 3 nights in May 2024
Response from Samantha on May 24, 2024
Thank you for you feedback! We hope you enjoyed your stay and look forward to your return.
Response from Jillian Martin, Front Office Manager on May 3, 2024
Thank you for staying with us and for taking the time to provide us with your amazing feedback from your stay. We hope to host you on your next visit to Scottsdale Old Town. Positively yours,
Staff were amazing! They asked us why we were visiting and we mentioned it was our 30th wedding anniversary. When we came back to our room that evening there was a bottle of champagne, a card and snacks waiting for us! They really went above and beyond! Beautiful room, amazing shower and great location.
Connie
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Connie, Thank you for including Canopy by Hilton Scottsdale Old Town in your travel plans! It's heartwarming that our devoted team made your 30th wedding anniversary memorable by going above and beyond to ensure your satisfaction. Providing exceptional service and creating memorable moments for our guests is our top priority; therefore, we're thrilled that you enjoyed the comfort of our accommodations and our convenient location. We appreciate your generous feedback and hope to welcome you back for another memorable stay in the future. Positively Yours,Travis LindquistGeneral Manager
Loved the whole vibe of this property. The staff at the check in desk were fabulous, very welcoming and informative on check in and pleasant at check out. The garage was a plus! Our room was very nicely appointed and the Nespresso coffeemaker made our mornings. The restaurants nearby were abundant and very good. The only negative to the entire trip was the slightly less than stellar service in the dining area for breakfast. I would definitely recommend this property and would stay again!
Barbara
Stayed 2 nights in Apr 2024
Response from Jillian Martin, Front Office Manager on May 3, 2024
Thank you for your outstanding rating. We are glad that we could provide you with a fabulous experience. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Canopy by Hilton Scottsdale Old Town.
Absolutely loved the location. Hotel is very clean and well appointed. A lovely atmosphere, perfect for any stay.
Amelie
Stayed 3 nights in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on Apr 30, 2024
Amelie,Thank you for staying with us at Canopy Scottsdale and for taking the time to provide us with positive feedback. We are delighted to hear you enjoyed your stay with us and hope to host you again soon!Positively yours,
Great hotel. Only draw back was that we did not get the suite we booked and instead were downgraded into a king room. The AC was broken in the suite. Disappointing start but the rest of the stay was great. Also would be helpful to have room service.
Sonia Kaur
Stayed 4 nights in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on Apr 30, 2024
Sonia,Thank you for staying with us at Canopy Scottsdale. I do apologize for the inconvenience of the air conditioning being out of service during your stay. That is not the experience that we wanted you to have nor one that is typical for us. We do hope your travels bring you back to Scottsdale and that we have the opportunity to provide you with an exceptional stay. Positively yours,
This property is very conveniently located. They offer parking that you can park behind the museum for free. The rooftop terrace is amazing watching the sunsets was just awesome.
Erica
Stayed 4 nights in Apr 2024
Response from Jillian Martin, Front Office Manager on Apr 28, 2024
Thank you for your outstanding rating. We are glad that we could provide you with a fabulous experience. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Canopy by Hilton Scottsdale Old Town.
Super clean great location. Rooftop bar and pool were amazing and they gave us bicycles to ride around for free after we had tried to rent some unsuccessfully.
Chad A
Stayed 1 night in Apr 2024
Response from Caitlyn - Lead Operations Enthusiast on Apr 27, 2024
Chad,Thank you for staying with us and for taking the time to provide us with positive feedback. We are so glad to hear that you enjoyed our location as well as the rooftop and bikes! We hope your travels bring you back to Scottsdale soon.Positively yours,
We are glad to hear that you enjoyed your stay at our location! We appreciate your feedback and look forward to hosting you again when you are in Scottsdale.
Highly recommend this property it is gorgeous, amenities are beautiful. Old town Scottsdale is in walking distance with many shops and restaurants. Only bad thing was the parking that they do not have easy parking.
Blanca
Stayed 1 night in Apr 2024
Response from Jillian Martin on Apr 20, 2024
Blanca, thank you for the positive feedback, we are so happy to hear you enjoyed your time with us! Positively yours,
This was an amazing hotel. I have never had a bad experience at a Hilton Canopy hotel. They are so well done!
Sophie
Stayed 2 nights in Feb 2024
Response from Jillian Martin on Apr 17, 2024
Sophie, thank you for staying with us at the Canopy Scottsdale and for leaving us positive feedback. We are glad to hear you enjoyed your stay with us and love to hear you are a Canopy fan! Positively yours,
Response from Caitlyn - Lead Operations Enthusiast on Apr 16, 2024
John,Thank you for staying with us at the Canopy Scottsdale and for leaving us positive feedback. We are glad to hear you enjoyed your stay and hope to welcome you back soon! Positively yours,
Response from Caitlyn - Lead Operations Enthusiast on Apr 11, 2024
Mauricio, Thank you for staying with us at the Canopy Scottsdale and for taking the time to leave positive feedback. We are delighted to hear you enjoyed your stay and hope to welcome you back soon! Positively yours,
Very well managed, clean and people were very nice.
Rudolf
Stayed 2 nights in Apr 2024
Response from Sam on Apr 5, 2024
Thank you for choosing to stay at our location! I am glad to hear you enjoyed your experience. Our guests are our number one priority and we are glad we were able to provide you with great service.
Incredible location and the hotel is in excellent condition. Parking is very convenient and excellent staff.
Bill
Stayed 2 nights in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on Mar 30, 2024
Bill,Thank you for staying with us and for taking the time to provide feedback. We are delighted to hear that you enjoyed our location and team members and hope to host you again soon! Positively yours,
Response from Caitlyn - Lead Operations Enthusiast on Mar 27, 2024
James,Thank you for staying with us and for taking the time to leave positive feedback. We are glad you enjoyed your stay and we hope to host you again soon!Positively yours,
I had a wonderful stay. The room was very comfortable, breakfast was delicious, and I liked the eco friendly refillable water bottle in the room. Thank you so much!
Erin
Stayed 2 nights in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on Mar 26, 2024
Erin,Thank you for staying with us at the Canopy Scottsdale and for taking the time to provide positive feedback about your experience. We are so happy to hear that you found the room to be comfortable and enjoyed dining at our restaurant COBRE. We hope to welcome you back to Scottsdale soon! Positively yours,
Clean and well appointed to area shopping and dining. Easy to walk and beautiful property with a modern vibe.
Pam
Stayed 4 nights in Mar 2024
Response from Caitlyn - Lead Operations Enthusiast on Mar 14, 2024
Pam,Thank you for staying with us at Canopy Scottsdale and for taking the time to provide positive feedback. We are delighted to hear you enjoyed your stay as well as our great walkable location! Positively yours,
This property was soclean and tidy and tge rooms are lovely. The bed had to be the most comfortable bed I have ever slept in. You could ealk anywhere and the choice for breakfast eateries was brilliant.
nicki
Stayed 5 nights in Mar 2024
Response from Samantha on Mar 12, 2024
Thank you for choosing to stay at our property! We are glad you enjoyed the convenience on our location. It is always a pleasure serving our guests!
Enjoyed our stay and would recommend for anyone visiting Scottsdale and desiring great walkability to restaurants, shops and bars.
William
Stayed 1 night in Mar 2024
Response from Samantha on Mar 12, 2024
Thank you for staying with us! We appreciate your feedback and look forward to your return. We are glad to know that you enjoyed your experience at our property.