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Reviews of Sleep Inn and Suites Panama City Beach

2.5 out of 5
Sleep Inn and Suites Panama City Beach
9201 Front Beach Rd, Panama City Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 479 out of 1001 reviews" "
Rating 8 - Good. 333 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shinaka

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Alyssa on May 28, 2024
Shinaka,On behalf of the staff and management here at Sleep Inn, I apologize for any inconveniences you had during your stay. We are taking steps to improve our facility and ensure a better stay for all of our guests. We would appreciate any further feedback on your stay with us.

10/10 Excellent

Glen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Alyssa on May 25, 2024
Glen,We appreciate you taking the time to give us a review. Thank you for choosing Sleep Inn and we how to se eoyu again soon!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice play to stay, staff is always friendly and helpful.
Stayed 2 nights in May 2024
Response from Thelma on May 23, 2024
Hi Brett! Thanks for your wonderful review for staying with us again. We hope to see you back again soon.

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Two things: the parking lot lighting needs to be much better!! Very dimly lit and some areas are really dark. The carpet had been cleaned and left a HORRIBLE odor that prevented a good night’s sleep. The bathroom was clean and daytime staff was very kind.
Stayed 1 night in May 2024
Response from Thelma on May 23, 2024
Hi Barbara! Thank you for your feedback and for staying with us. We're glad you found our staff kind, but we apologize for the issues with the parking lot lighting and the carpet odor. We are addressing these concerns immediately to improve our facilities.We hope to welcome you back for a better experience in the future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and well maintained!
Stayed 1 night in May 2024
Response from Alyssa on May 17, 2024
Jorge,We appreciate you taking the time to write us some feedback. Thank you for choosing Sleep Inn and we hope to see you again soon!

10/10 Excellent

Michael, Fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel…. Clean, modern with a friendly and helpful staff
Stayed 1 night in May 2024
Response from Alyssa on May 17, 2024
Michael,We appreciate you taking the time to write us some feedback. Thank you for choosing Sleep Inn and we hope to see you again soon!

10/10 Excellent

Michael, Fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a wonderful hotel! We liked everything about it! It is modern and super clean with such a helpful friendly staff….we stayed at a few beachfront hotels that were more than double the price and were just dumps with 1960’s furniture …. If you’re looking for a clean and safe hotel at a great price….i highly recommend
Stayed 1 night in May 2024
Response from Thelma on May 16, 2024
Hi Michael! Delighted to hear you enjoyed your stay! We're thrilled you found our room amazing. We look forward to welcoming you back soon!

10/10 Excellent

Michael, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a modern nice clean hotel that is a great value! Much more clean and modern than the old dirty waterfront hotels. Loved the staff
Response from Alyssa on May 14, 2024
Michael,We appreciate you taking the time to give us feedback. Thank you for choosing Sleep 8inn and we hope to see you again soon!

6/10 Okay

Shannon

Stayed 1 night in May 2024
Response from Melissa on May 13, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again in the future.

10/10 Excellent

Michael, Fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a modern, nice clean hotel that I would definitely stay at again.
Stayed 2 nights in May 2024
Response from Alyssa on May 13, 2024
Michael,We appreciate you taking the time to give us honest feedback. Thank you for choosing Sleep Inn and we hope to see you again soon!

10/10 Excellent

Iva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Alyssa on May 13, 2024
We appreciate you taking the time to give us feedback. Thank you for choosing Sleep Inn and we hope to see you again soon!

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and the rooms were quiet even though it was Thunder Beach Rally!
Stayed 2 nights in May 2024
Response from Alyssa on May 10, 2024
Rebecca,We appreciate you taking the time to give us feedback. Thank you for choosing Sleep Inn and we hope to see you again soon!

8/10 Good

Willie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the area.
Stayed 3 nights in May 2024
Response from Alyssa on May 10, 2024
Willie,We appreciate you taking the time to give us feedback. Thank you for choosing Sleep Inn and we hope to see you again soon!

10/10 Excellent

CASSANDRA L

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The affordable price had me qorried what we would be sacrificing and honestly I was impressed! It was clean, staff was really friendly and helpful, free breakfast was decent, pool area was clean. Hotel is located next to a ton of fun things to do and a 5 mins drive from the beach. I likes being a little bit away fromthe business being we have a toddler. Bed and pillows were confy and all bathroom fixtures worked as they should! Well definitely be back
Stayed 1 night in May 2024
Response from Alyssa on May 9, 2024
Cassandra,We appreciate you taking the time to write us an honest feedback. We are glad to hear you enjoyed your stay. Thank you for choosing Sleep Inn and we hope to see you again soon!

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very limited breakfast, no eggs (even hard-boiled would work, no fruit. Nothing available for my wife who can't eat just carbs.
Stayed 1 night in May 2024
Response from Alyssa on May 9, 2024
John,We appreciate you taking the time to give us honest feedback. We will be using it to improve our breakfast selections. Thank you for choosing Sleep Inn and we hope to see you again soon!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always have the best sleep. Comfortable beds!
Stayed 1 night in May 2024
Response from Alyssa on May 5, 2024
Crystal,We appreciate you taking the time to give us feedback. Thank you for choosing Sleep Inn and we hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good in the hood
Stayed 1 night in Apr 2024
Response from Thelma on May 1, 2024
Hi John! Thank you for your wonderful review and for staying with us. We hope to see you back again soon!

8/10 Good

Emma

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Thelma on May 2, 2024
Hi Emma! Thank you for your wonderful feedback and for staying with us. We hope to see you back again soon!

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa on Apr 30, 2024
Thank you for staying with us! We appreciate your feedback. We hope to see you again in the future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa on May 1, 2024
Thank your for choosing to stay with us! Your feedback is greatly appreciated. We look forward to seeing you again in the future.

10/10 Excellent

Tinker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was great, very helpful and kind service at desk sign in
Stayed 1 night in Apr 2024
Response from Melissa on May 1, 2024
Thank you for choosing to stay with us! Your positive feedback is greatly appreciated. We look forward to seeing you again in the future.

8/10 Good

melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. The breakfast could have been managed a lil better but overall satisfied
Stayed 2 nights in Apr 2024
Response from Alyssa on Apr 21, 2024
Melody,We appreciate you taking the time to write us an honest review and will use it to improve our breakfast. Thank you for choosing Sleep Inn and we hope to see you again soon!

10/10 Excellent

Laura

Stayed 3 nights in Apr 2024
Response from Alyssa on May 5, 2024
Laura,We appreciate you taking the time to give us feedback. Thank you for choosing Sleep Inn and we hope to see you again soon!

4/10 Poor

Charles

Travelled with family, Business traveller
Disliked: Cleanliness
The blanket over the sheets had makeup all over it. It obviously had not been cleaned from the prior guest. When I called the front desk they were friendly and did give me clean blankets although I had to strip the beds and carry 2 queen comforters down to the lobby in order to get clean ones. The neighborhood where the hotel was a bit concerning at night as my son witnessed a young man peering into car windows in the parking lot. I will not stay here again.
Stayed 1 night in Apr 2024
Response from Aditya on Apr 15, 2024
I apologize for the Issue with your room. We are working every day towards getting better. For the second part of your comment, we are a very safe hotel. We didn't have any complaints about it. Thank you for writing this so I will work with my staff on this. Hope you have a great day!

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melissa on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Devin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Descent property and surroundings.
Stayed 1 night in Apr 2024
Response from Melissa on Apr 7, 2024
Thank you for staying with us. We appreciate your feedback and hope to see you in the future.

8/10 Good

Nagaraju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crooms r very clean
Stayed 3 nights in Mar 2024
Response from Thelma on Apr 4, 2024
Thank you for your feedback and for staying with us. We hope to see you back again soon!

10/10 Excellent

Tavares

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place it was close to everything and didn’t really have to walk far. Best spring break
Stayed 3 nights in Mar 2024
Response from Alyssa on Apr 3, 2024
Tavares,Thank you for your feedback. We are glad to hear you enjoyed your stay. Thank you for choosing Sleep Inn and we look forward to seeing you again soon!

8/10 Good

Rebecca

Stayed 1 night in Mar 2024
Response from Alyssa on Apr 21, 2024
Rebecca,We appreciate you taking the time to write us a review. Thank you for choosing Sleep Inn and we hope to see you again soon!

2/10 Terrible

Carey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in for 1 hour. Didn’t even stay there. Had family emergency and had to leave and they would not refund me my money or atleast half of it. So they prolly rented the room again for that night and made double. I will never stay there again and we always stay at this place when going to PC.
Stayed 1 night in Mar 2024
Response from Thelma on Apr 4, 2024
Hi Carey! Thank you for your honest feedback.We regret to inform you that, as per our non-refundable booking policy we are unable to issue a refund for your reservation.Please note that once a reservation is made, the room is exclusively reserved for the guest for the entire duration of their booking. We appreciate your cooperation and understanding our policy.

6/10 Okay

Randy

Business traveller
Liked: Cleanliness, staff & service
Just a fair hotel. You will be extremely disappointed in the continental breakfast. It’s very limited. Also, the carpet needs to be replaced in the rooms, it’s old and has that old carpet smell.
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 29, 2024
Randy,Thank you for staying with us! We appreciate your feedback and will use it to make changes to our breakfast and for room updates. We look forward to seeing you again!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, the bed was super comfortable, slept like a baby. The shower was clean and hot and felt fabulous after many hours on the road. Breakfast was tasty and hit the spot. Staff was kind, helpful and friendly. I never swam in the pool so can't say but if it's like everything else I'm sure it's nice. Thank you Sleep Inn for a nice stay!
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 29, 2024
Kevin,Thank you for staying with us! I am happy to hear you had a wonderful time and we look forward to seeing you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 29, 2024
Paul,Thank you for staying with us! We appreciate your feedback. We look forward to seeing you again!

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had a nice stay at this location. Reasonably priced, rooms were clean and comfortable bed and pillows. Staff was pleasant and helpful. Had a small but decent breakfast in morning with just a $4 up charge when ordering room. Would stay again if needed a place in this area.
Stayed 1 night in Mar 2024
Response from Thelma on Mar 27, 2024
Hi Brett! Thank you for your wonderful review! We're glad you enjoyed your stay. We hope to see you back again in the future!

10/10 Excellent

OMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property cause is silent and the breakfast is really good I travel at list 7 time a year and I will stay over here again definitely.
Stayed 1 night in Jan 2024
Response from Alyssa on Mar 25, 2024
Omar,Thank you so much for your feedback! We enjoy having you stay with us and we look forward to your next visit!

10/10 Excellent

HUNG

Stayed 1 night in Dec 2023
Response from Melissa on Mar 19, 2024
Thank you for choosing to stay with us! We appreciate your feedback. We hope to see you again in the future.

8/10 Good

Brooke

Stayed 1 night in Mar 2024
Response from Melissa on Apr 7, 2024
Thank you for staying with us! We appreciate your feedback and hope to see you again in the future!

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa on Mar 19, 2024
Thank you for staying with us! We appreciate the feedback. We hope you will stay again in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Only complaint/ feedback is the stale smell within the rooms I would think from old carpet and no fresh air. Clean, staff friendly.
Stayed 1 night in Mar 2024
Response from Melissa on Mar 19, 2024
Thank you for choosing to stay with us! We appreciate your feedback and will be using to make improvements. We hope to see you again in the future!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and kind, nice place to stay
Stayed 1 night in Mar 2024
Response from Thelma on Mar 13, 2024
Hi William! Thank you for your positive feedback and for staying with us. We hope to see you back again soon!

8/10 Good

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Good property for the price paid
Stayed 1 night in Mar 2024
Response from Alyssa on Mar 9, 2024
Thank you for choosing Sleep Inn! We appreciate your feedback and we hope to see you again in the near future!

8/10 Good

Alisa

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Thelma on Feb 29, 2024
Hi Alisa! Thank you for your positive feedback and for staying with us! We hope to see you back again soon!

10/10 Excellent

Jadena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Thelma on Feb 27, 2024
Hi Jadena! Thank you for your wonderful review and for staying with us. We can't wait to welcome you back soon!

10/10 Excellent

Timothy

Liked: Staff & service
Bathroom sink was clogged. Filled up in 30 seconds. Took 5 min to drain.
Stayed 1 night in Feb 2024
Response from Thelma on Feb 27, 2024
Hi Timothy! Thank you for bringing the issue to our attention. We sincerely apologize for the inconvenience this may have caused during your stay.Please rest assured that we have promptly addressed the problem. Your satisfaction is our top priorities.

8/10 Good

Aleecia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly hotel. However the room I was in smelled like dog and I didn’t even have a pet.
Stayed 1 night in Feb 2024
Response from Melissa on Feb 23, 2024
Thank you for choosing to stay with us! We appreciate your feedback. We hope to see you again in the future.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly. Facility was in good condition. Room was spacious, clean, and very nice. Good wifi and good cable TV channel selections. Great price.
Stayed 2 nights in Feb 2024
Response from Thelma on Feb 21, 2024
Hi Arthur! Thank you for your kind review! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!

8/10 Good

donna

Liked: Cleanliness, property conditions & facilities, room comfort
Requested 1st floor close to check in. Was assigned 2nd floor. Changed to 1st floor,second furthest room from check in. Was told no handicap room on 1st floor. Said would take non handicap room. The closest room to check in was handicap room. The clerk asked and was given that information. Hotel was not crowded. Advised recently released from hospital for heart failure. Loved this room, but, was difficult for me to walk to.
Stayed 1 night in Feb 2024
Response from Thelma on Feb 15, 2024
Hi Donna! Thank you for sharing your feedback. We apologize for any inconvenience you experienced regarding your room request. Your comfort is important to us, and we regret falling short of your expectations. We'll use your feedback to improve our service. We hope to welcome you back for a better experience.

10/10 Excellent

mark

I always stay here when in PCB. Excellent staff and good rooms
Stayed 2 nights in Feb 2024
Response from Thelma on Feb 13, 2024
Hi Mark! Thank you for your wonderful review and for staying with us. We are glad you enjoyed your stay. We hope to see you back again soon!

6/10 Okay

Damon

It was good
Stayed 4 nights in Feb 2024
Response from Thelma on Feb 8, 2024
Hi Damon! Thank you for your feedback and for staying with us. We hope to see you back again soon!

10/10 Excellent

Donnalee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Thelma on Feb 6, 2024
Hi Donnalee! We appreciate your feedback and thank you for staying with us. We hope to see you back again soon!