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Reviews of Calypso Resort & Towers by Royal American Beach Getaways

3.5 out of 5
Calypso Resort & Towers by Royal American Beach Getaways
15817 Front Beach Road, Panama City Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 39 reviews" "
Rating 8 - Good. 17 out of 39 reviews" "
Rating 6 - Okay. 4 out of 39 reviews" "
Rating 4 - Poor. 4 out of 39 reviews" "
Rating 2 - Terrible. 4 out of 39 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Pier Park!!

2/10 Terrible

peter

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We didnt like the condo , the place was out dated . The refrigerator and freezer smelled like fist the whole week we were there, there was blood from a fish in the freezer between the shelf and the side wall that the cleaning people didnt clean.The outside of the frig was sprayed with something but never cleaned it was streaky looking.the handle on the microwave and the washing machine was broken.The condo is supposed to accommodate 8 people and their wasn't enough utensils to do so. They cheaped out on toilet paper and kleenex, the bath towels smelled, we had to buy laundry detergent and softener to make them smell better. The kitchen didnt have any towels. Over all the place was out dateded dirty and snelled like fish the whole time we were their.we ate all of our meals out because of the smell.I would not recommend this condo to anyone.you should make it right and reimburse us at lease a couple of nights , to help make up for the out of pocket money we spent on our meals out due to the horrible smell of fish.It was a good thing We rented a car. At first we couldn't get in our condo because we couldnt get the E-mail for the door code .The woman said I would have to come down to their office and get it in person, that was about4 miles away.If I didn't have a car more money spent on a taxi or uber. No one did anything to help make our stay any better, or fix the smell
Stayed 7 nights in Mar 2023

8/10 Good

Brett

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Not given enough towels for a 3-4 day trip
Stayed 4 nights in Nov 2022
Response from Royal American Beach Getaways on Nov 12, 2022
Thank you for your comments

10/10 Excellent

Kristopher

Travelled with family
Liked: Cleanliness, room comfort
Friendly, fast service. Convenient to plenty of amenities.
Stayed 6 nights in Aug 2022

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was a little concerned when I went to leave and my parking pass was expired my check out time was 10 and I left at 8:30 luckily there was an attendant there to let me out other than that will definitely book this condo again
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was pleased with the location to the different venues at this resort. What I was displeased with was the couches and curtains in the room. They are past due to be replaced. The couches were so dingy we had to cover them with sheets just to feel comfortable enough to use them.
Stayed 5 nights in Apr 2021
Response from Katie on May 11, 2021
We are so thrilled to know you were pleased with the location. We appreciate your feedback about the sofas and curtains and have shared your comments with our team so that we can improve our guest experience moving forward. We hope that you will join us again soon for another beautiful beach vacation!

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Loved the location. The inside of the unit was dated and no amenities. Old coffee pot, old TV, remotes didn't work, no sponge to clean dishes, beds weren't comfortable and the towels were terrible
Stayed 3 nights in Apr 2021

10/10 Excellent

Jessica C.

Liked: Cleanliness
2021 pcb
Loved the entire experience room was great location was great
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was great. Within walking distance to Pier Park ( shopping & restaurants ) . Room was very clean . Beds were comfortable. Would definitely stay here again .
Stayed 5 nights in Mar 2021
Response from Katie on Apr 16, 2021
Thank you for your recent stay with us. We are happy to hear you had a wonderful vacation. We look forward to your next beach getaway.

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 4 nights in Feb 2021
Response from Celeste O'Neil on Mar 17, 2021
Thank you for your recent stay with us. We are happy to hear you had a wonderful vacation. We look forward to your next beach getaway.

2/10 Terrible

Tasha, Georgia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Their standards of cleanliness are beyond reproach. We saw one unit and could not stay. The other unit we ended up staying in required 3 service calls, as well as numerous things in poor condition, including the cookware, laundry room, balcony furniture,etc. Will NEVER stay there again, nor refer anyone.
Stayed 5 nights in Sep 2020
Response from Celeste O on Oct 11, 2020
Thank you for your recent stay with us. I am sorry to hear we didn't meet your expectation during your visit. Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Calypso East 2202
Overall the stay was good but disappointed with the upkeep of the room. The door frame was missing on door, the master bedroom curtains were falling down and ripped, the walls needed to be painted.
Curtains off track in master bedroom
Curtains ripped in master bedroom
Door frame missing from door
Stayed 4 nights in Aug 2020
Response from Celeste O'Neil on Sep 15, 2020
Thank you for your recent stay with us. We are happy to hear that you had a great trip overall. I have shared this review with our owner's services department so we can get these issues addressed. We hope you will give another chance and stay with us for your next vacation getaway.

2/10 Terrible

Rob, Cincinnati

Travelled with group
Disliked: Cleanliness
This condo was very tired, curtains were ripped, sheets were old and tattered mattress was poor condition, bathroom fixtures were loose,Elevators are slow if working, front door sticks hard to operate, air filters filthy, rugs dirty,
Stayed 6 nights in Jun 2020
Response from Celeste O on Aug 12, 2020
I am sorry to hear we didn't meet your expectations during your stay. We thank you for your feedback.

4/10 Poor

Laura, TN

Travelled with family and small children
Disliked: Cleanliness
Upon arrival the room was very dirty, poorly maintained, and dated from the advertising pics. Staff was rude and very difficult to reach. Thank goodness for booking through Expedia, otherwise I highly doubt we would’ve recovered any of the partial refund I asked for.
Stayed 5 nights in Jun 2020
Response from Celeste O on Aug 12, 2020
I am sorry that your stay didn't meet your expectations. We appreciate your feedback, as we use it to improve on our service and product. After speaking to you on 6/27/2020, I sent the refund request to Expedia to expedite the refund. I apologize it may have taken longer than you expected to receive your refund from Expedia.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, room comfort
Love the room
The check in was frustrating but only because I didn’t pre register online. If I had of read directions it would have been so simple. I was used to just checking in when I get to the hotel and the office wasn’t at the hotel. Other than that the room was perfect for us. There were a couple pieces of paper behind the bed but other than that the room was spotless. It’s a very nice place to stay.
Stayed 5 nights in Jun 2020
Response from Celeste O on Aug 12, 2020
Thank you for your recent stay with us. I am thrilled to hear you had a wonderful stay. We look forward to your next beach getaway with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
2202 East
Amazing views from 22nd floor. Great layout and huge condo. The AC stopped working first night and it wasn't cleaned very well but we made it work.
Stayed 3 nights in May 2020

6/10 Okay

Bonnie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
More shabby than chic!
Parking passes did not work, wasted 5 hours of our trip trying to get authorization to park our vehicles, no one could help us and they ‘hoped’ we wouldn’t get towed....condo was dated and needs attention,saggy beds, not enough silverware, broken lamps. Loved Panama City Beach and the Calypso, but the condo not so much.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice condo like home
I chanced this place because of the negative reviews which made me feel a bit nervous. This place was awesome. The condo had spacious sleeping rooms with breathtaking ocean balcony views! The kitchen felt at home. The closeness to the pier, restaurants and shopping was amazing! This place felt at home which impressed me despite some negative reviews. There was minor discomfort but this was explained to me ahead of time. The one thing that I didn’t like was that there was no running water on a certain day for over 5 hours. This didn’t bother me much but there should be water all of the time. Other than that, this was a great place to stay. I probably would rent again with no regrets.
Stayed 4 nights in Dec 2019
Response from Celeste O'Neil on Jan 1, 2020
Thank you for your recent business and for the positive feedback you provided Royal American Beach Getaways. We are always striving to improve our service and product. I do apologize for the inconvenience you had with not having water. I know there was a issue with a busted pipe they were fixing at the building. We look forward to your next vacation with u s.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay; great time of year to be at PCB!
Stayed 6 nights in Sep 2019
Response from Celeste O'Neil on Oct 25, 2019
We are happy to hear that you had a great stay with us. We look forward to your next vacation.

6/10 Okay

Eddie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be careful of third party bookers!!
I have stayed at the Calypso several times before and it has always been nice. The room was a bit dated but still nice. The problem I had was with the booking price. It was listed lower than the other sites but when the booking was complete I had to pay an extra $300.00 and i've never experienced this before. This was my first time booking through hotels.com but i'll never do it again. I couldn't cancel because I wouldn't be able to get a refund..
Stayed 3 nights in Aug 2019

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the rooms the light wasnt working and there are bed bugs worst service very rude ppl
Stayed 4 nights in Jul 2019
Response from Celeste O'Neil on Aug 8, 2019
We are sorry to hear that you had a bad experience with us. We were prompt with addressing your issues with the unit and moved you to another property of ours. I do apologize if you felt the staff was rude, but we do strive to treat all of our guest the greatest customer service ever.

6/10 Okay

Verified traveller

Travelled with family
There were several broken or dirty items in the room. There was hair in the shower, no light bulb in the living room, no power cable on the living room tv, one of the kitchen chairs was broken, and one of the beach chairs made available to use was also broken.
Stayed 2 nights in May 2019
Response from Celeste O'Neil on Jul 11, 2019
We are sorry about the issues you may have experienced. We try to fix any issues that come up in a timely manner. Did you make our staff aware of the issues during your stay so we could have addressed them for you?

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times and it’s a good place to stay but probably won’t again due to the third tower almost being completed. It’s going to make the beach there more crowded We stayed four times here and allways loved it but with that many more people it’s going Ron be overcrowded
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they required a parking pass to enter the parking garage. I felt that was more safe and there was easy access to the room. The ocean view was great from the room.
Stayed 3 nights in Apr 2019
Response from FDM JAMES on Apr 30, 2019
I glad to hear you enjoyed your stay with us thanks for choosing Royal American Beach Getaways for your Lodging Needs.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
It has a great view!! Good location.
Stayed 5 nights in Apr 2019
Response from FDM JAMES on Apr 30, 2019
I'm glad you enjoyed your stay with us and thank you for choosing us for your lodging needs.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Accommodations were Ok. We were not able to check into our room til 2+ hours late- due to our room not ready. Many of the tiles in the main tile floor were loose. Once we finally got into our room, contacting anyone with questions or concerns was impossible. Not satisfied at all.
Stayed 7 nights in Mar 2019
Response from FDM on Apr 30, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Katherine on Sep 29, 2018
Thank you

8/10 Good

Alisa

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Needs new better beds
Needs new beds!!! I love the condo I stay there every visit! But this one needs a new mattress set and a king preferably. It was squeaky and uncomfortable.
Stayed 4 nights in Aug 2018
Response from Katherine on Sep 29, 2018
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Katherine on Sep 29, 2018
Thank you

8/10 Good

GARY

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Katherine on Sep 29, 2018
Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
condo was not properly cleaned. furniture and fixtures were worn out. Pools were dirty not a good vacation.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need away from home
Stayed 2 nights in May 2018

8/10 Good

love the ocean , panama city beach

Liked: Property conditions & facilities
3 to 5 min walk to pier park
Im not complaining just thought someone needed to know ..*....The room was alright nothing worked like it should, it needed a new toaster the stove top didn't work right but didn't cook much anyway, there wasn't a frying pan but plenty of other pans that could be used. the beds, shower, and towels were great so I guess that was all that mattered we wasn't in there that much anyway!! We were there for the ocean, the views, and the closeness to the excitement which was not a disappointment!! Overall we made some great memories and can't complain about that !!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice. Had a great time.

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Didn't like having to check in 6 miles away through heavy traffic and there was a fee of $210 that I wasn't aware of before hand.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Beach Vacation 2016
Out stay was fabulous. The only thing we highly suggest is having a ramp to the beach. The stairs daily to the beach was a nightmare carrying everything up and down. We spoke with other families on the beach with the same issue. This also makes it impossible for anyone with a physical disability to get to the beach area.

2/10 Terrible

Tawanda, Water Valley Mississippi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charged for a trip that I never attended
I can't answer any question about my stay, because I wasn't able to be there. I'm became sick the week before my visit. I ended up going to the doctor's office three different times, and was taken off work for a week. My illness was not planned nor was it forseen.I called and talked to so many different individuals at the hotel and went the company I booked this stay with. No one was compassionate with my issue.I was told over and over that I couldn't get any of my money back and I couldn't reschedule this trip.I even cried to one representative and pleaded with him. I asked him could I possible be charged with one or may two days instead of my original three day trip. I understand that there a rules and regulations, but I think that someone should look at the human side of a business. I was charged for a trip that I attended. I will tell anyone don't book with a trip with this company or at this hotel unless you know 100% you will attend. I have doctor bills and a almost $700.00 credit card bill for a hotel that I never had the chance to attend.I even explained to everyone since I had been out sick the week before, my employer wouldnt allow me to be out on vacation the next week.That's why I ask several representative could I reschedule the trip to later in October.

10/10 Excellent

Tiffany, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I celebrated our 10 year wedding anniversary here and had an awesome stay. We will definitely be staying here again.