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Universal Hotel Neptuno - Adults Only

4.0 star property
Adults-only beachfront hotel with indoor pool

Choose dates to view prices

Photo gallery for Universal Hotel Neptuno - Adults Only

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Junior Suite, Balcony, Sea View (Lateral) | Balcony view
View from property
Daily buffet breakfast (EUR 15 per person)
Junior Studio Suite, Sea View (Frontal) | Balcony
Located near El Arenal Beach, Universal Hotel Neptuno - Adults Only offers a tranquil retreat with beachfront dining and a white sand beach. Guests can unwind at the sauna, grab a bite to eat at PM1114 bistro or enjoy al fresco dining. With in-room WiFi, bike rentals and poolside bar this hotel provides the perfect blend of relaxation and convenience that has left previous guests raving about the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 248 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Sea View (Lateral)

Suite, Sea View (Lateral) | Living area

Suite, Sea View (Lateral)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 344 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | Balcony view

Double Room, Balcony, Partial Sea View

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 248 sq ft
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Studio Suite, Sea View (Frontal)

Junior Studio Suite, Sea View (Frontal)

Junior Studio Suite, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 215 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Balcony, Sea View (Lateral)

Junior Suite, Balcony, Sea View (Lateral)

Junior Suite, Balcony, Sea View (Lateral)

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
  • 431 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, Terrace (Lateral)

Junior Suite, Terrace (Lateral)

Junior Suite, Terrace (Lateral)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
  • 344 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds
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About the area

Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600

What's nearby

  • Playa de Palma - 2 min walk - 0.2 km
  • El Arenal Beach - 17 min walk - 1.5 km
  • Palma Aquarium - 4 min drive - 4.6 km
  • Platja de Can Pastilla - 5 min drive - 6.3 km
  • Port of Palma de Mallorca - 19 min drive - 20.2 km

Getting around

  • Marratxi Poligon Station - 14 min drive
  • Palma de Mallorca Airport (PMI) - 11 min drive

Restaurants

  • ‪Bierkönig - ‬4 min walk
  • ‪Bamboleo - ‬5 min walk
  • ‪Oberbayern - ‬2 min walk
  • ‪Levita - ‬3 min walk
  • ‪Balneario 6 - ‬4 min walk

About this property

Universal Hotel Neptuno - Adults Only

Upscale hotel near Playa de Palma
Located close to El Arenal Beach, Universal Hotel Neptuno - Adults Only provides a poolside bar, a terrace, and a coffee shop/cafe. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and free beach cabanas. For some rest and relaxation, visit the sauna. The on-site Mediterranean cuisine bistro, PM1114, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • A 24-hour front desk, smoke-free premises, and multilingual staff
  • Luggage storage, concierge services, and 1 meeting room
  • Guest reviews give top marks for the helpful staff
Room features
All 100 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Hair dryers and shampoo
  • 40-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, balconies, and mini fridges

Languages

Catalan, English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 30 m
  • Bus station shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • PM1114
  • Pool Bar

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Beach umbrellas
  • Free beach cabanas
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from November 17 2025 to February 27 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April 14 to October 31
Guests under 16 years old are not permitted at this adults-only property
A car is not required for transportation to and from this property

Property is also known as

Hotel Neptuno Playa de Palma
Neptuno Hotel
Neptuno Playa de Palma
Myseahouse Hotel Neptuno Playa de Palma
Myseahouse Neptuno Playa de Palma
Myseahouse Neptuno

Frequently asked questions

Does Universal Hotel Neptuno - Adults Only have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at Universal Hotel Neptuno - Adults Only?

As of Aug 23, 2025, prices found for a 1-night stay for 2 adults at Universal Hotel Neptuno - Adults Only on Aug 25, 2025 start from CA $322.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Universal Hotel Neptuno - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Universal Hotel Neptuno - Adults Only?

There is free parking nearby.

What time is check-in at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 2 AM. Late check-in is available during limited hours.

What time is check-out at Universal Hotel Neptuno - Adults Only?

Check-out is at 11:00 AM.

Does Universal Hotel Neptuno - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Universal Hotel Neptuno - Adults Only located?

Located in Palma de Mallorca, this beachfront hotel is in the city center and within 1 mi (2 km) of Playa de Palma and El Arenal Beach. Plaza Espana and Plaza Mayor de Palma are also within 12 mi (20 km).

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Universal Hotel Neptuno - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 185 out of 407 reviews
Rating 8 - Good. 175 out of 407 reviews
Rating 6 - Okay. 27 out of 407 reviews
Rating 4 - Poor. 8 out of 407 reviews
Rating 2 - Terrible. 12 out of 407 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronica

Liked: Cleanliness, amenities, property conditions & facilities
The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
Stayed 3 nights in Jun 2025

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
Stayed 4 nights in Apr 2025

8/10 Good

Tobias Nils

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).
Stayed 4 nights in Aug 2023

10/10 Excellent

Jokin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good
Stayed 3 nights in Jul 2023

6/10 Okay

Carlo

Disliked: Amenities, property conditions & facilities
The hotel itself is not bad (even if it is definitely not a 4 star hotel) but the location is terrible, in the middle of a little Germany full of drunk people
Stayed 7 nights in Jul 2022

10/10 Excellent

Vildana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Stayed 4 nights in Jul 2022

4/10 Poor

Kathleen

Liked: Staff & service
The property was totally fine but the outside beach was very dirty and not well kept.
Stayed 3 nights in Jul 2022

6/10 Okay

Ermin

Disliked: Staff & service, property conditions & facilities, room comfort

Very dated hotel but on the beach

The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....
Stayed 3 nights in Jul 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the ants in the bathroom
Stayed 5 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Stayed 3 nights in Aug 2023

10/10 Excellent

Adelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Richtig schön, Pool, gutes Frühstück, schönes Zimmer
Stayed 2 nights in Aug 2025

6/10 Okay

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal, die Zimmer sind sauber, wir hatten das Zimmer mit Pool Zugang. Es war groß genau so wie auf den Bildern beschrieben. Das Hotel liegt direkt am Strand. Und neben dem Megapark Nicht so toll war leider auch das es sehr laut dadurch war. der frühstücksraum war sehr dunkel und nicht so gemütlich weil man nicht draußen sitzen konnte. Und leider konnte man auch keine Omeletts bestellen :( Sehr schade fande ich auch das der Ganzkörper Spiegel im Schrank eingebaut war und dadurch auch sehr dunkel war. Im groß und Ganzen ist es ok wenn man bei Lärm schlafen kann. Nachmittags war es auch teilweise sehr laut am Pool
Stayed 4 nights in Aug 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage top
Stayed 2 nights in Aug 2025

10/10 Excellent

Sven

Liked: Cleanliness, staff & service, property conditions & facilities
Perfekte Lage und super Unterkunft. Gerne wieder
Stayed 2 nights in Jul 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Der Empfang war mega freundlich. Besonders Verena war super!!!
Stayed 3 nights in Jul 2025

8/10 Good

Sandra

Liked: Staff & service, amenities, property conditions & facilities
Super👍
Stayed 4 nights in Jul 2025

10/10 Excellent

Tamara

Stayed 7 nights in Jun 2025

10/10 Excellent

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Sehr gut kommen wieder
Stayed 3 nights in Jun 2025

8/10 Good

Manuela

Liked: Amenities, property conditions & facilities
Super: Poollandschaft mit Handtuchverleih, guter Bewirtung und toller Clubatmosphäre. Wasserspender im Hotel, gutes Frühstück. Weniger gut: Zimmerreinigung sehr spät oder nur nach Nachfrage. Personal im Frühstücksraum nur oberflächlich freundlich, manchmal genervt und nicht serviceorientierz
Stayed 7 nights in May 2025

10/10 Excellent

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
Lage war unschlagbar. Mitten im Geschehen.
Stayed 3 nights in May 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren für einen Partyurlaub am Ballermann im Hotel. Einfach klasse , das Frühstück war sehr reichhaltig, das Hotel sehr sauber , das Personal sehr freundlich. Teilweise war es nur schade das das Personal weder Deutsch noch Englisch gesprochen hat. Jedoch hat uns das nicht weiter gestört denn am Ende hat es mit Händen und Füßen geklappt. Der Service war sehr gut, man durfte am Abreisetag noch den ganzen Tag am Pool bleiben, hat kostenlose Handtücher erhalten und konnte kostenlos duschen gehen. Wir kommen nächstes Jahr wieder
Stayed 3 nights in May 2025

10/10 Excellent

Nadja Katrin

Liked: Cleanliness, amenities, property conditions & facilities
Tolle Lage! Super Pool! Verena an der Rezeption war sehr nett!
Stayed 3 nights in May 2025

10/10 Excellent

Petra Monika

Stayed 3 nights in May 2025

10/10 Excellent

Marvin Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauber und modernes Hotel. Freundliches Personal. Umfangreiches Frühstück. Liegt direkt neben dem Megapark. Praktisch, dennoch ruhig im Hotel und zivilisiert.
Stayed 2 nights in May 2025