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Reviews of Holiday Inn Gatineau - Ottawa, an IHG Hotel

3 out of 5
Holiday Inn Gatineau - Ottawa, an IHG Hotel
7 boulevard du Casino, Gatineau, QC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 415 out of 619 reviews" "
Rating 8 - Good. 139 out of 619 reviews" "
Rating 6 - Okay. 32 out of 619 reviews" "
Rating 4 - Poor. 17 out of 619 reviews" "
Rating 2 - Terrible. 16 out of 619 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The room was not overly clean and customer service was ok, but not overly friendly. The pool deck was not well kept in regards to cleanliness. Beds and amenities were good.
Stayed 2 nights in May 2024

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in May 2024

8/10 Good

Corrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to Gatineau stay, affordable price
Stayed 1 night in May 2024

10/10 Excellent

robert

Travelled with group
Navette pour ottawa
Stayed 2 nights in May 2024
Response from JF on May 20, 2024
Merci.

8/10 Good

Pham Thuy Duyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JF on May 15, 2024
Merci.

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible and well-maintained.
Stayed 1 night in May 2024
Response from JF on May 13, 2024
Thank you for your comments.

8/10 Good

Breanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very pleasant, parking was free which was great. Rooms and bathrooms were VERY clean and modern. Only disadvantage was the ice machine directly outside our door, other than that 10/10 would stay again
Stayed 5 nights in May 2024
Response from JF on May 8, 2024
We thank you for your comments.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JF on May 10, 2024
Merci.

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from JF on May 6, 2024
Thank you for your comments.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel experience. They would benefit from adding more ev charging space. One is not sufficient
Stayed 2 nights in May 2024
Response from JF on May 6, 2024
We appreciate your feedback.

10/10 Excellent

Donald

Stayed 1 night in Apr 2024
Response from JF on May 20, 2024
Merci.

4/10 Poor

Laurie

Stayed 1 night in Apr 2024
Response from JF on May 17, 2024
Merci.

10/10 Excellent

Markus

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from JF on Apr 26, 2024
Thank you.

10/10 Excellent

Marilyn

Travelled with family
Liked: Amenities, property conditions & facilities
Super nice
Stayed 1 night in Apr 2024
Response from JF on Apr 22, 2024
We thank you for your comments.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 1 night in Apr 2024
Response from JF on Apr 22, 2024
Thank you kindly.

8/10 Good

Navdeep

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The area seemed to be shady but the property was good. The staff was polite and courteous. We chose this property for swimming pool which was good but water wasn’t warm as such.
Stayed 2 nights in Apr 2024
Response from JF on Apr 19, 2024
We thank you kindly for your comments.

10/10 Excellent

André, Kirkland

Stayed 1 night in Apr 2024
Response from JF on May 10, 2024
Merci.

10/10 Excellent

Joey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet, and close to amenities.
Stayed 1 night in Apr 2024
Response from JF on Apr 22, 2024
We appreciate your feedback.

8/10 Good

Asiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JF on Apr 17, 2024
Thank you.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve stayed in a while…met all my needs!
Stayed 1 night in Apr 2024
Response from JF on Apr 15, 2024
Thank you for your comments.

6/10 Okay

Shelley

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from JF on Apr 10, 2024
Thank you.

8/10 Good

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly upon check-in and check-out. There wasn't much around the hotel except for the Casino across the street. Therefore need to drive everywhere, which is ok because there was enough parking spots to go in/out. Although no convenience stores around but if get hungry at night and don't want to drive, the hotel has a 24hrs snack bar in the lobby. The room was clean and spacious. For me, the pillows were too soft but manageable because more importantly beddings were clean. The disappointments were housekeeping forgotten or didn't refill the coffee supply after first day. And for the kids, the pool temperature was too cold for them to swim, so only used pool once in the two nights we stayed.
Stayed 2 nights in Mar 2024
Response from JF on Apr 5, 2024
We thank you for your constructive feedback with regards to your recent stay with us.

6/10 Okay

Collin

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was clean and I appreciated being checked in early as well. However, I booked this place because of the pool and only when we asked about the pool hours did they mention that the pool was closed. It was a huge bummer! I would’ve liked to know ahead of time that it wasn’t available since it is an advertised amenity.
Stayed 2 nights in Apr 2024
Response from JF on Apr 5, 2024
We thank you for your comments.

10/10 Excellent

Betsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to casino
Stayed 2 nights in Mar 2024
Response from JF on Apr 1, 2024
Thank you.

10/10 Excellent

Christina

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about my stay.. planning to stay again
Stayed 1 night in Mar 2024
Response from JF on Apr 1, 2024
Thank you kindly.

10/10 Excellent

francoise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JF on Mar 27, 2024
Merci.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple. Easy access.
Stayed 6 nights in Mar 2024
Response from JF on Mar 22, 2024
Thank you for your comments.

10/10 Excellent

Shawmin

Liked: Cleanliness, staff & service, property conditions & facilities
The facility is just as the picture description. CLEAN! The Staff were friendly and respectful. Even dining in the hotel, the food and service was great! Would recommend👍
Stayed 1 night in Mar 2024
Response from JF on Mar 18, 2024
We thank you for your comments.

8/10 Good

Kar Mee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised that we had the choice of higher or lower floor. 😊
Stayed 1 night in Mar 2024
Response from JF on Mar 15, 2024
Thank you for your feedback.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be coming back for sure
Stayed 1 night in Mar 2024
Response from JF on Mar 13, 2024
Thank you.

10/10 Excellent

dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, will stay at again if I visit the area.
Stayed 3 nights in Feb 2024
Response from JF on Mar 6, 2024
We thank you for your feedback.

6/10 Okay

Kirat

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JF on Mar 6, 2024
Thank you.

6/10 Okay

Moeed

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from JF on Mar 6, 2024
Thank you.

6/10 Okay

Stephanie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from JF on Mar 6, 2024
Thank you.

8/10 Good

Jean-Pascal

Stayed 1 night in Feb 2024
Response from JF on Mar 22, 2024
Merci.

10/10 Excellent

Robin

Stayed 4 nights in Feb 2024
Response from JF on Mar 1, 2024
Merci.

10/10 Excellent

Steeve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from JF on Feb 26, 2024
Merci.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from JF on Feb 26, 2024
Thank you.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice upon checking in
Stayed 1 night in Feb 2024
Response from JF on Feb 26, 2024
Thank you for your feedback.

8/10 Good

Judith

Stayed 2 nights in Feb 2024
Response from JF on Feb 26, 2024
Merci.

10/10 Excellent

Ethan

Stayed 2 nights in Feb 2024
Response from JF on Mar 22, 2024
Thank you.

10/10 Excellent

Christian

Stayed 1 night in Feb 2024
Response from JF on Feb 21, 2024
Merci.

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon choix à Gatineau secteur Hull
Pratique, propre, silencieux, bon petit déjeuner sur place
Stayed 1 night in Feb 2024
Response from JF on Feb 19, 2024
Merci pour vos commentaires.

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JF on Feb 19, 2024
Thank you.

8/10 Good

Thierry

Stayed 1 night in Feb 2024
Response from JF on Feb 14, 2024
Merci.

10/10 Excellent

Logan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place for a getaway!
Stayed 2 nights in Feb 2024
Response from JF on Feb 12, 2024
Thank you for your comments.

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JF on Feb 7, 2024
Merci.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Great hotel and value !
Stayed 1 night in Feb 2024
Response from JF on Feb 5, 2024
Thank you for your feedback.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern
Stayed 1 night in Dec 2023
Response from JF on Jan 29, 2024
Thank you for your comments.

10/10 Excellent

Marie Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from JF on Jan 26, 2024
Merci.