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Reviews of Homewood Suites by Hilton Orlando-Maitland

3 out of 5
Homewood Suites by Hilton Orlando-Maitland
290 Southhall Ln, Maitland, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1001 reviews" "
Rating 8 - Good. 192 out of 1001 reviews" "
Rating 6 - Okay. 65 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Louis

Liked: Cleanliness, amenities, property conditions & facilities
Hate parking charge. Needs to be told in advance.
Stayed 1 night in May 2024
Response from FOM on May 21, 2024
We apologize for any inconvenience experienced. It is on all the 3rd party websites, and our Front Desk also lets each guest know at check-in.

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderfully relaxing place to stay. Clean, neat, had everything we needed. Wonderful staff!! We weren’t sure how to get a schedule for the TV channels. Most likely user error. And the door leading to the parking lot SLAMMED very loudly. I can’t imagine the interior doors being so loud. No matter. Any slamming door is alarming and interruptive. For such a pretty hotel, the paint job on the door to the parking lot was very unprofessional. Those items are so minor. I would gladly stay again and recommend to friends.
Stayed 3 nights in May 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was fantastic. Ive stayed here a few times the past few years. Having my car broken into is always a concern , its unfortunate. I dont know a feasible solution.
Stayed 1 night in May 2024

6/10 Okay

fabian

Travelled with partner
Disliked: Property conditions & facilities
Place was secluded with the only restaurant near walking distance was Applebees. An 10 dollar parking fee.
Stayed 1 night in Apr 2024
Response from HWS on May 7, 2024
Thank you for leaving a review! We sincerely apologize for any inconvenience and hope you give us another chance to show you the Hilton way.

8/10 Good

najdah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable choice.
Stayed 2 nights in May 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great hotel. We were on the 5th floor which is the top floor even with AC on it was alittle warm but ok. Very nice staff, great breakfast every day and would definitely stay there again. Thank you
Stayed 5 nights in Apr 2024
Response from Mary on Apr 28, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Jeremy

Out the window of my room was a pond of sorts which was dirty and had floating trash.
Stayed 3 nights in Apr 2024
Response from FOM on Apr 23, 2024
Thank you for leaving a review of your stay. We apologize for the inconvenience you experienced, as this is not the Hilton way. Unfortunately, that pond is owned by the city, and we are strictly prohibited to access that area. We will do our best to rectify the situation. Thank you!

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mary on Apr 28, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

David K.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff; clean facility
Stayed 1 night in Apr 2024
Response from Mary on Apr 28, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Diana, buffalo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice to have a full kitchen suite, rooms updated and clean, pool a little small with only a few lounge chairs
Stayed 4 nights in Apr 2024
Response from Mary on Apr 16, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Jenny

Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fine but I didn’t realize it was pet friendly and my husband has allergies. Also, I guess I didn’t read the fine print because I was not aware of the $10 per night parking fee (seems ridiculous as this hotel isn’t near any tourist attractions). It is close to our son which is why we chose it. Staff is nice and our room is clean. They even checked to see if a pet had been in the room recently and I appreciated that.
Stayed 1 night in Apr 2024
Response from Mary on Apr 16, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Jennifer, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the suite. Good price, very convenient.
Stayed 1 night in Apr 2024
Response from Mary on Apr 10, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Charged $10 for parking and then gave us a paper that said parking might not be safe. Police reported break ins occurring in the area. We had no issues though.
Stayed 1 night in Apr 2024
Response from Mary on Apr 10, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Andrea

Stayed 1 night in Apr 2024
Response from Mary on Apr 28, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Seana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms. We had a mini kitchen which was great. Great bathrooms, awesome vanity lighting. Comfy beds. My kids and I had a very nice stay. Included breakfast was yummy with tons of options. Great coffee, too....(which is a big plus for me)
Stayed 1 night in Mar 2024
Response from Mary on Mar 30, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Gabriel

Business traveller
I don’t usually complain about a hotel. I think if you take some time to address a few things it would greatly improve anyone’s stay. The bed was uncomfortable. The shower head needs to be replaced. It would be good to make sure there is enough coffee and creamer for a couple of cups. The breakfast was just edible enough but not above that. The dinning area was dirty and full of stains. Not sure if it’s the clientele you’re catering to or just the area. I expected it to be nicer than it was. Especially since it cost about $50 more a night than another place I was looking at. Wouldn’t stay again.
Stayed 1 night in Mar 2024
Response from HWS on Mar 7, 2024
Thank you so much for leaving a review of your stay. We sincerey apologize for the inconvenience and that we were not able to exceed your expectations. We hope that you visit us again to truly make it right.

10/10 Excellent

Catherine

Travelled with family
Outdated Needs updating
Stayed 1 night in Mar 2024
Response from Mary on Mar 8, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Jacques, Miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in and quick check-out. Comfortable and clean.
Stayed 3 nights in Feb 2024
Response from Mary on Feb 19, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the occasion.
Stayed 7 nights in Dec 2023
Response from Mary on Apr 28, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff were friendly, helpful and went above and beyond to offer excellent service. Thanks Eric.
Stayed 1 night in Feb 2024
Response from Mary on Feb 19, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mary on Feb 13, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect. This is going to be the last time I use Expedia.
Stayed 1 night in Feb 2024
Response from Mary on Feb 13, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

craig

Liked: Cleanliness
Comfortable but not the best value. Be aware there is a surprise $8 per night parking fee
Stayed 2 nights in Feb 2024
Response from FOM on Feb 5, 2024
Thank you so much for leaving an honest review about your stay with us. We apologize for any inconvenience you have experienced during your stay, and we hope we were able to Make it Right before you left us. We do believe we offer the best value for parking at our hotel, as the standard for the general Orlando tends to be more expensive and unavoidable. Again, we apologize for this and hope were received another chance in the future.

4/10 Poor

Glorys

Stayed 1 night in Feb 2024
Response from Mary on Feb 13, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Mary on Feb 13, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Mary on Jan 28, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Linda, Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shampoo was empty, nobody wash or soap for shower
Stayed 2 nights in Jan 2024
Response from mary on Jan 23, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 Terrible

Matt

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a king, got two doubles even though there were 8 available when i booked. Staff was rude about it. Pull out couch bed had springs popping out of it. Room was dingy and there was hair in the wet areas. Handy dandy little piece of paper letting you know how unsafe the area is in the welcome packet would have been nice to know ahead of time. Had to use expedia because the Hilton app was broken so no points for stay.
Stayed 1 night in Jan 2024
Response from MW on Jan 16, 2024
Good afternoon. We apologize for the major inconvenience. We strive for grand service and exceptional cleaning standards, and we are sorry that those standards were not met. The safety standard that you received in your key jacket has been distributed to each hotel in the area by Maitland PD as an extra precaution and to make sure that your stay in safe as possible. Please reach out if you have any further questions or concerns, and we will be happy to help!

8/10 Good

Blair

Liked: Room comfort
Stayed 3 nights in Jan 2024
Response from Mary on Feb 19, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, perfectly met my needs. The front desk at check-in was friendly, and very professional. Satisfied and felt comfortable with the cleanliness, especially when I saw housekeeping sanitizing the elevator buttons and handles, knowing many individuals utilize them often throughout the day.
Stayed 8 nights in Dec 2023
Response from Mary on Feb 27, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Honest review.... Dated, dingy,dirty but ok staff
I usually look at guest reviews when booking and this 9.2 rating was quite incorrect and misleading.Max is 6/10 and I have been to quite a few Orlando hotels. Choose another location. This is out of the way and not close to anything.. Furniture stained, dingy and dirty. Cracks in bathroom .wall... Suite is small so if travelling with kids and using the fold out couch there is barely any room to move around. Carpet soaked and flooded the day before we were due to leave so we had to move our bags and checked out early. Random charges post checkout on my credit card with no bill sent from the hotel and no explanation.There is a parking fee per night so that's not free. Breakfast not worth mentioning. Full stop. Tried to make the best of it but was terribly disappointed as my other Homewood suites experience elsewhere was good. Was duped by guest ratings so my humble honest suggestion just book elsewhere.
Stayed 7 nights in Dec 2023
Response from Mary on Feb 19, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Hermel

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Mary on Feb 13, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Phillip

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for our two week trip to Orlando. Unfortunately, the pool was too cold to swim in and it's not heated. The location was great right beside the I4 highway. Room cleaning was done every other day and only when requested. Hotel was well taken care of and clean. Would stay again!
Stayed 14 nights in Dec 2023
Response from Mary on Feb 13, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again this location!
The person checking us in very unfriendly like she said the right things but it was like it was forced out. This location my family is comparing to the Orlando one on international dr. The carpets looked spot cleaned. The comforter had I think dirt stains, and bathroom the side top edge was dirty I cleaned before using. The breakfast was disgusting. The other location was very good more choices offered. No afternoon reception like other location that’s 20 minutes away!
Stayed 2 nights in Dec 2023
Response from Mary on Dec 18, 2023
Thank you for taking the time to share your recent experience at Homewood Suites. We apologize for delayed respond. You are among our most valued guests. We will certainly address the issues that occur.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mary on Dec 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Alexis

Liked: Staff & service, property conditions & facilities
The little kitchen area in the room had bugs on the table
Stayed 2 nights in Dec 2023
Response from Mary on Dec 13, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very friendly and helpful. Close to major restaurant chain and 7 Eleven
Stayed 1 night in Dec 2023
Response from Mary on Dec 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Ashley

Travelled with family
Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from Mary on Dec 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great to find this hotel, clean, friendly and hot breakfast provided. Will definitely return.
Stayed 2 nights in Dec 2023
Response from Mary on Dec 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the suite, the employees, the cleanliness.
Stayed 7 nights in Nov 2023
Response from Mary on Dec 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Harley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mary on Dec 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities
Love the food and the room!
Stayed 3 nights in Nov 2023
Response from Mary on Dec 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Amy

Stayed 1 night in Nov 2023
Response from Mary on Dec 12, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Dixie, Columbia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Worked well for business trip.
Stayed 3 nights in Nov 2023
Response from Mary on Nov 26, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Alex

Stayed 1 night in Nov 2023
Response from Mary on Nov 14, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mary on Nov 7, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Room and common areas were clean. Breakfast was very good. Could use a second waffle station.
Stayed 2 nights in Nov 2023
Response from Mary on Nov 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment feel, pillows were way too soft.
Stayed 1 night in Nov 2023
Response from Mary on Nov 7, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mary on Oct 31, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!