3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Riu Palace Pacifico - Adults Only - All Inclusive

4.5 out of 5
Riu Palace Pacifico - Adults Only - All Inclusive
Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY

Reviews

8.8

Excellent

Rating 10 - Excellent. 1479 out of 2424 reviews" "
Rating 8 - Good. 548 out of 2424 reviews" "
Rating 6 - Okay. 246 out of 2424 reviews" "
Rating 4 - Poor. 86 out of 2424 reviews" "
Rating 2 - Terrible. 65 out of 2424 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice very pretty friendly staff hard-working staff they go out of their way to get you whatever you need
Stayed 4 nights in May 2024

10/10 Excellent

Bryan Joseph

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place and the staff. From housekeeping -shout out to Eduarda always keeping our room neat and tidy! To Alexander from La tuscana I appreciate you being very attentive. Also, to Raul from the check in desk.
Stayed 6 nights in May 2024

8/10 Good

Claudia, Fresno

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the property, the food was very good. For the restaurants no reservations needed and the waiting is not bad at all. Just at checking in I had a bad experience with Sandra at reception she was very rude she has no patience and she is not professional.
Stayed 4 nights in May 2024

8/10 Good

Bjorn Holger, San Tan Valley

Liked: Cleanliness, amenities, property conditions & facilities
Overall a good experience except for some slow or unorganized service. Charging for an umbrella at the beach should also not happen at a property like this.
Stayed 4 nights in May 2024

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great/low key time at Riu Palace Pacifico and got back to the states Saturday night. It's a beautiful property!! The only downsides we experienced were lack of dining options and the only areas on the beach that had good shade from the sun were the Elite Club lounge beds that seemed not to be used because people weren't wanting to pay for the upgrades. I feel that if they're not being used,make them available to the rest of the hotel.
Stayed 6 nights in May 2024

6/10 Okay

Gabriel

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great definitely recommend
Stayed 5 nights in May 2024

10/10 Excellent

Helen Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Riu Palace, could not fault the hotel and the facilities. The restaurants provided great options for food each night and the staff were excellent. Would definitely recommend!
Stayed 6 nights in May 2024

10/10 Excellent

Wyatt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for our honeymoon. The food was great and enjoyed the swim up bar. The only thing we didn’t care for was the hustlers on the beach asking you to buy something constantly.
Stayed 5 nights in May 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Amenities
The best
Stayed 3 nights in May 2024

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very attentive staff. We absolutely loved the “all inclusive” and the amount of options they had. Room was comfortable and also had everything we needed. Water, sodas and beer were readily available. This resort was Adults only and is perfect for Honeymooners or adults just looking to get away and have a relaxing time.
Stayed 5 nights in May 2024

10/10 Excellent

Curtis Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Recently renovated. All of the staff are very friendly (hotel clerks, cleaners, servers, and bartenders). Good assortment of food and good drinks. Nice gym with all the equipment you need for a good work out. Weather was fantastic. Spent a lot of time by the pool. Would highly recommend.
Stayed 7 nights in May 2024

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay but the restaurants seem to close a bit early. Other than that most of the staff was friendly minus a few at the coffee shop.
Stayed 4 nights in May 2024

10/10 Excellent

Mitchell Alex

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even better than the photos. The staff are all amazing and everything is constantly clean. Some of the best food ever, from restaurants and buffet. Was not disappointed in any way, exceeded every expectation.
Stayed 6 nights in May 2024

10/10 Excellent

Mira

Travelled with partner
Liked: Cleanliness, amenities
The food was very good and the staff was excellent
Stayed 7 nights in May 2024

10/10 Excellent

SOPHIA

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 5 nights in Mar 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
By far will come back. No complaints to give. Definitely recommend Riu Pacifico.
Stayed 4 nights in May 2024

8/10 Good

Jaquelina

Liked: Cleanliness, staff & service, property conditions & facilities
One of my best experience!!
Stayed 3 nights in May 2024

10/10 Excellent

Orisley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Apr 2024

10/10 Excellent

Kristine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high class hotel Food is amazing
Stayed 4 nights in May 2024

8/10 Good

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time visiting this property, but the first time after the renovations, It’s a very nice place, The only thing that was unfortunate was that they had better restaurants before renovations.
Stayed 4 nights in May 2024

10/10 Excellent

Elda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infrastructure is beautiful and very clean and well maintained Food and beverage and housekeeping staff are very nice
Stayed 4 nights in May 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Sunday to Thursday and everything was great. Friendly staff and gorgeous hotel, very clean too. It was our BD and Anniversary and the hotel left us some goodies to the room with a nice note. That was special.
Stayed 4 nights in May 2024

10/10 Excellent

Bikramjeet singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, safe and excellent for relaxing. Staff and service is very good. Nice location and nobody disturbs you while late night walks at the beach and pool area. Nearby Vallarta adventure is worth trying. We really enjoyed the dolphin swim.
Stayed 4 nights in May 2024

6/10 Okay

Eduardo Antonio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024

4/10 Poor

Hector

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Pablo Javier Lopez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, RIU costumers for life, plenty of food choices,plenty of restaurants inside the property, 3 pools, night shows,staff is super friendly.
Stayed 5 nights in May 2024

8/10 Good

shahram

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good service
Stayed 5 nights in May 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time in Puerto Vallarta and this one did not disappoint! So many food options at the restaurants. Only thing that was a little sad was the room service options. Wasn’t very much but my best friend and I had such a blast! We cannot wait to come back or even visit some of Riu’s other locations. ☺️♥️
Stayed 3 nights in May 2024

8/10 Good

Brenda Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this resort, food was great! Never had to wait to get into one of the restaurants The age group varied from people in their 20’s to people in their 80’s. A great mix
Stayed 7 nights in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper Vacation
Stayed 5 nights in May 2024

8/10 Good

Said

Liked: Cleanliness, staff & service, property conditions & facilities
Very good food with a variety of options. Good drinks and the housekeeping staff is amazing, but food service could have been better. It was as if they would only pay attention to your table once or twice during your dining experience but overall it was a great experience and I would definitely recommend !
Stayed 8 nights in May 2024

10/10 Excellent

Violeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente 💯
Stayed 3 nights in May 2024

10/10 Excellent

Aleksandr Y

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all Riu Palaces
Stayed 10 nights in May 2024

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and beautifully upgraded after their remodel! Felt safe and had a great time with toehr guests. It didn’t feel too crowded and had plenty of space for lounging by the pool or beach. We took advantage of their spa as well and it was a wonderful experience. Only reason we took a star away was the food was just ok. My husband did get sick one night from the food and I got a little a bit too. We are also big gym goers and would have liked the gym to be bigger because it got crowded fast in the morning. Overall customer service was excellent!
Stayed 4 nights in May 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super nice 😊

10/10 Excellent

salima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Every single staff member was so friendly and helpful. The hotel is very clean, the workers go above and beyond cleaning all day, and provide the best service. Loved our stay.
Stayed 3 nights in May 2024

8/10 Good

David Edward Robert, Chilliwack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, both hotel and beach. Great food and drink options. Lots of effort and variety in the buffet. Entertainment could be better with little to do except be in the sun, eat and drink. Some daytime activities in the theatre area would be nice. We thought being adult only, the entertainment would be sophisticated but mostly was amateurish and finished early. Our bed was way too soft which gave us back ache and apparently they’re all the same. Cannot fault any of the staff - friendly and professional. Relaxing atmosphere.
Stayed 7 nights in May 2024

10/10 Excellent

Irma

Liked: Cleanliness
Stayed 7 nights in May 2024

10/10 Excellent

Maxwell Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience.
Stayed 4 nights in May 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place! Great beach access and a variety of food & drink options!
Stayed 4 nights in May 2024

8/10 Good

Sherene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for food. Food was mediocre and vegetarian options at the restaurants were VERY limited.
Stayed 5 nights in May 2024

8/10 Good

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The RIU was a typical RIU with the exception of the pools. Found the pools to be very boring. They reminded me of a backyard pool. The food was great from buffet to speciality restaurants. Service was top notch.
Stayed 9 nights in May 2024

10/10 Excellent

Xiaofang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and quiet environment. Like their night shows. Many choice of restaurants.
Stayed 4 nights in Mar 2024

10/10 Excellent

Mario

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and great customer service
Stayed 6 nights in May 2024

10/10 Excellent

Cheryl Ann, Chestermere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the atmosphere, staff were friendly and food was good, couldn't have asked for a better experience.
Stayed 7 nights in May 2024

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a 5 star resort the beds are very comfortable I slept so good, the food dining options are amazing the buffet has everything you need and the steak house is delicious with many options to choose from. The staff if friendly and caring and accommodating. Special thanks to Lupita our cleaning lady she was wonderful. I can’t wait to go back it’s absolutely magical. On the last night we were able to watch the fireworks this place is top notch.
Stayed 4 nights in May 2024