Title: Yu Kiroro - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Yu Kiroro Slopeside fun with restaurant and bar/lounge ![Indoor spa tub](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/dd6f8954.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/95f981ea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Signature Penthouse, 4 Bedrooms, Terrace, Mountain View](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/9858b916.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room, 3 Bedrooms](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/aec2bb50.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio, 1 Bedroom | Living area](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/e9b47e4c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Yu Kiroro, near Kiroro Resort, offers direct ski-in/ski-out access. Guests rejuvenate in the indoor mineral hot spring and sauna after exploring the snow. The lobby features arcade games by a cozy fireplace, and free WiFi keeps everyone connected throughout their stay. 8.6 Excellent ## Popular amenities ## Room options ### Check availability for these dates Tonight [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=38198386&PinnedHotelID=38198386&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=38198386&PinnedHotelID=38198386&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 11 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=38198386&PinnedHotelID=38198386&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=38198386&PinnedHotelID=38198386&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=38198386&PinnedHotelID=38198386&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=38198386&PinnedHotelID=38198386&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=38198386&PinnedHotelID=38198386&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=38198386&PinnedHotelID=38198386&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ![1 bedroom, in-room safe, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/7db440f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 667 sq ft - 1 bedroom - Mountain view - Sleeps 2 - 1 King Bed ![1 bedroom, in-room safe, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/ed29b99c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 904 sq ft - 2 bedrooms - Mountain view - Sleeps 4 - 1 King Bed and 2 Twin Beds ![Superior Room, 2 Bedrooms | View from room](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/ff0bb400.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 1023 sq ft - Mountain view - Sleeps 4 - 1 King Bed and 2 Twin Beds ![1 bedroom, in-room safe, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/b098358f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 1001 sq ft - Mountain view - Sleeps 4 - 4 Twin Beds ![Suite, 3 Bedrooms](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/a08ecae9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 3 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 1313 sq ft - 3 bedrooms - Mountain view - Sleeps 6 - 1 King Bed and 4 Twin Beds ![Superior Room, 3 Bedrooms](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/aec2bb50.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 3 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 1507 sq ft - Mountain view - Sleeps 6 - 1 King Bed and 4 Twin Beds ![1 bedroom, in-room safe, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/a0395a7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 3 Bedrooms ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 1507 sq ft - Mountain view - Sleeps 6 - 6 Twin Beds ![Studio, 1 Bedroom](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/018e2479.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Bedroom ### Highlights Separate dining area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine Separate bedroom - 506 sq ft - Mountain view - Sleeps 2 - 2 Large Twin Beds ![1 bedroom, in-room safe, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/aa3251b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Twin Room, 1 Bedroom, Non Smoking ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 570 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ![1 bedroom, in-room safe, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/ac7b6feb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 807 sq ft - Mountain view - Sleeps 2 - 1 King Bed ![1 bedroom, in-room safe, iron/ironing board, cribs/infant beds](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/ac7b6feb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Bedrooms, Non Smoking ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 1044 sq ft - Mountain view - Sleeps 4 - 1 King Bed and 2 Twin Beds ![View from room](https://images.trvl-media.com/lodging/39000000/38200000/38198400/38198386/33fc4840.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bedroom Family Apartment, Non smoking ### Highlights Separate dining area Separate sitting area Air conditioning Kitchenette Refrigerator Dining table Flat-screen TV Washing machine - 1367 sq ft - 2 bedrooms - Mountain view - Sleeps 5 - 1 King Bed and 2 Twin Futons ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-Yu-Kiroro.h38198386.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNiseko-Hotels-Yu-Kiroro.h38198386.Hotel-Information) ## About the area Akaigawa is home to Yu Kiroro. Kiroro Resort and Kokusai Ski Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Otaru Canal. Tonden Farm and Otaru Music Box Museum are also worth visiting. Spend some time exploring the area's activities, including skiing, skiing lessons, and snowboarding. [Visit our Akaigawa travel guide](https://www.expedia.ca/Akaigawa.dx6141580) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.07439%2C140.98580&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Ma8eIPEtpvGhJ7XEA8prXEFWoz4=) Tokiwa 128-9, Yoichi, Akaigawa, Hokkaido, 046-0571 ### What's nearby - Kiroro Resort - 12 min walk - 1.1 km - Ski Village Asari - 13 min drive - 13.6 km - Asarigawa Hot Spring - 19 min drive - 20.0 km - Shin Nihonkai Ferry - 22 min drive - 23.1 km - Otaru Canal - 23 min drive - 23.8 km ### Getting around - Niki Station - 39 min drive - New Chitose Intl. Airport (CTS) - 97 min drive ### Restaurants - ‪山中牧場 - ‬6 min drive - ‪アウル - ‬38 min drive - café カッコウ - ‪ALPINE BRASSERIE - ‬11 min walk - ‪Brasserie Akaigawa - ‬11 min walk ## About this property ### Yu Kiroro Upscale hotel near Kiroro Resort At Yu Kiroro, you can look forward to an indoor mineral hot spring (onsen), a coffee shop/cafe, and a playground. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski storage. For some rest and relaxation, visit the hot springs or the sauna. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and a fireplace in the lobby. You'll also enjoy perks such as: - Free self parking - Continental breakfast (surcharge), hot springs on site, and tour/ticket assistance - An elevator, multilingual staff, and a 24-hour front desk Room features All 109 rooms offer comforts such as air conditioning and separate dining areas, as well as perks like free WiFi and safes. Other amenities include: - Baby baths, children's dinnerware, and children's books - Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge) - 2 bathrooms with free toiletries and hair dryers - Separate dining areas, kitchenettes, and refrigerators ### All-inclusive details All-inclusive room rates at Yu Kiroro are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/23000000/22180000/22178300/22178269/1c7e348c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Torifito Otaru Canal Otaru - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 1,007 reviews CA $68 CA $74 total Nov 5 - Nov 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=22178269&PinnedHotelID=22178269&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/7000000/6430000/6429900/6429864/ce9b4a49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Asari Classe Hotel Otaru - Pool - Hot tub - Spa - Parking included 8.6 Excellent 449 reviews CA $79 CA $98 total Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=6429864&PinnedHotelID=6429864&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, dinner served, Japanese cuisine](https://images.trvl-media.com/lodging/3000000/2700000/2691200/2691166/9237fa0c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Park Otaru Otaru - 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Oct 29 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=114912818&PinnedHotelID=114912818&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Onsite parking includes off-street options ### Food and drink - Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,200 for adults and JPY 3,100 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - Arcade/game room - Gym - Hot spring - Playground - Sauna - Ski passes - Ski storage - Ski-in/ski-out access - Snow sports gear - Steam room ### Family friendly - Arcade/game room - Baby bath - Children's books - Children's dinnerware - Children's games - Crib (surcharge) - Dining table - In-room kitchenette - In-room microwave - In-room refrigerator - Playground - Rollaway/extra bed (surcharge) - Separate in-room dining area ### Conveniences - 24-hour front desk - Luggage storage - Vending machine ### Guest services - Housekeeping (weekly) - Multilingual staff - Tour and ticket assistance ### Spa - Hot spring - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Crib (surcharge) - Rollaway/extra bed (surcharge) ### Bathroom - 2 private bathrooms - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Coffee/tea maker - Dining table - Free bottled water - Kitchenette - Microwave - Refrigerator - Separate dining area - Stovetop ### More - Air conditioning (climate-controlled) - Heating (climate-controlled) - Iron/ironing board - Laundry detergent - Phone - Safe - Washing machine ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Renovations and closures The property is closed between October 16 and November 30. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for JPY 8000 per night Cribs (infant beds) are available for JPY 5000.0 per night ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately JPY 4200 for adults and JPY 3100 for children - Crib (infant bed) fee: JPY 5000.0 per night - Rollaway bed fee: JPY 8000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Guests with tattoos are welcome to use the onsite public bathing facilities ### Property is also known as Yu Kiroro Hotel Yu Kiroro Akaigawa Yu Kiroro Hotel Akaigawa ## Frequently asked questions ### Is Yu Kiroro pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Yu Kiroro? > As of Oct 10, 2025, prices found for a 1-night stay for 2 adults at Yu Kiroro on Oct 11, 2025 start from CA $224.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Niseko-Hotels-Yu-Kiroro.h38198386.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Yu Kiroro? > Self parking is free at this property. ### What time is check-in at Yu Kiroro? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Yu Kiroro? > Check-out is at 10:00 AM. ### Are there all-inclusive benefits at Yu Kiroro? > Some rate plans available at this property are all-inclusive. ### Where is Yu Kiroro located? > Set amidst the mountains, this ski-in/ski-out hotel in Akaigawa is within 6 mi (10 km) of Kiroro Resort and Tonden Farm and close to winter sports such as skiing lessons. Ski Village Asari is 8.3 mi (13.4 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Yu Kiroro Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.2 Amenities ### 8.2 Staff & service ### 9.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 15 8 - Good 12 6 - Okay 1 4 - Poor 2 2 - Terrible 1 ### 10/10 Excellent #### WING SZE Dec 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Re-visit Came back again for the cosy stay and excellent service. ##### WING SZE Stayed 1 night in Dec 2024 ### 10/10 Excellent #### WING SZE Dec 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Re-visit Came back again for a luxury stay, nice and clean rooms as usual, with excellent service. ##### WING SZE Stayed 1 night in Dec 2024 ### 8/10 Good #### Ananta Apr 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good and convenient accommodation, clean, comfortable sleep. Almost complete equipment. Only missing a dishwasher. It would be great it have. ##### Ananta Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Ching Man Apr 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Overall is very good and clean. Room is quite big enough with open kitchen and full facilities for cooking. ##### Ching Man Stayed 3 nights in Apr 2024 ### 8/10 Good #### Wai Ho Mar 1, 2023 Liked: Cleanliness, property conditions & facilities Good: great living and dining room! great for friends / big family great view, relax environment breakfast fine, with options to choose different meals Bad: housekeeping at evening time, we found it very embarass to let workers in when we finish whole day ski outside public onsen changing room with large piece of transparent glass able to see through hotel main entrance, the blinds are there but you cannot figure how it could work no dining option, there is only 1 restaurant and price not cheap, fair food quality vending machine offers limited variety of drinks / food. No beers / alcoholic drinks ##### Wai Ho Stayed 5 nights in Feb 2023 ### 8/10 Good #### タカヒロ Mar 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities スタッフの対応が良い。施設が綺麗。 ##### タカヒロ Stayed 2 nights in Mar 2025 ### 4/10 Poor #### Jack Feb 16, 2025 ##### Jack Stayed 3 nights in Feb 2025 ### 8/10 Good #### yingzi Feb 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### yingzi Stayed 4 nights in Feb 2025 ### 8/10 Good #### yukihiko Jan 14, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### スキー後（チェックアウト後） スキー後にチェックアウトしてても入浴できるようにしてほしい。多少の費用が掛かってもいいです。 ##### yukihiko Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Ho Yin Dec 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The 2 bedroom apartment is very spacious, well equipped and clean. Also love the public onsen and easy access to the ski trails. The only thing to complain is the limited selection of food and grocery supplies near the hotel (no convenience stores and lack of dinner choices except hotel restaurant which is just average or 30 minutes drive to Otaru city). But overall still a good bargain at low season. Not sure about prices in high ski season though. ##### Ho Yin Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Mun Hao Dec 10, 2024 Liked: Staff & service, amenities, property conditions & facilities Excellent customer service! Very great job to Rei for excellent support, patience, informative and went above and beyond on helping me to solve my transportation issue to other areas!! ##### Mun Hao Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### WONG DARYL Oct 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### WONG DARYL Stayed 1 night in Oct 2024 ### 10/10 Excellent #### ??? Jun 27, 2024 ##### ??? Stayed 1 night in Jun 2024 ### 8/10 Good #### Ka Kee Bernard Mar 29, 2024 ##### Ka Kee Bernard Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Suminori Mar 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Suminori Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Suejin Feb 12, 2024 ##### Suejin Stayed 4 nights in Feb 2024 ### 8/10 Good #### Kaewkarn Jan 7, 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Kaewkarn Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Kwok leung Yu Dec 28, 2023 ##### Kwok leung Yu Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Koji Oct 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### Koji Stayed 1 night in Oct 2023 ### 10/10 Excellent #### JURI Sep 26, 2023 Liked: Cleanliness, amenities, property conditions & facilities 9月に利用しました。 初めての北海道でしたが、このホテルに泊まれて良かったです。 朝里ICからぐねぐねした山道を登ったり下ったりしなければいけませんし、帰りが夜遅く(と言っても20時頃)になると霧が発生して運転がとても怖かったです。 だけど、たどり着けば都。 とても快適な空間です。ロビーは緑が見え、解放感があり、素敵な暖炉があります。 部屋も広くキッチン・洗濯機があるので別荘に来た感覚でリラックスできます。 ２ベッドルームにしたので、シャワーもトイレも２つあるのがよかったです。 寝る時はパジャマではなく、浴衣でした。寒かったので持ってきた洋服を着て寝ました。 イベントも豊富で夜はBBQを予約しました。あいにくの雨で室内になってしまいましたが、北海道で採れた食材をいただけたのは良かったです。自ら焼くのではなく、焼いたものを持ってきてくださるので洋服に匂いがつかないのもよかったです。 モーニングウォークを宿泊前に予約していたのですが、チェックインの際に、担当者が海外に行ってしまったので出来ないと言われました。ホテル内で話が伝わってなかったようです。ホテル周辺の探索ができると楽しみにショックでした。自分たちで行くには熊が出る恐れもあるので危険だと言われ、諦めました。 2泊したのでプライベート温泉が無料で楽しめたのはよかったです。すごくおしゃれで周りの目を気にすることなくゆっくりした時間を過ごせました。 朝食も豊富で、どれにするか迷うほど。どれも量が多く食べきれない人ももしかしたらいるかもしれません。私は朝から黒毛和牛ステーキをいただきました(笑)2日目はカレーにしました。カレーがあるのはインド人シェフだからだそうです。おいしかったです。 スタッフとサービスの★を３つにしたのは、当たり前にできるであろう「挨拶」がなかったのと、「おもてなし」という感じではなく、ただ「サービス(宿・食事)を提供している」という感じがしたからです。 冬季は連泊の宿泊客が多い宿で、私たちは2泊しかしていないからなのかもしれませんが、人の温かみを感じることができませんでした。 過度なサービスをしてほしいわけではありません。挨拶は最低限した方がいいのではないかなと思います。2日目もフロントにいたスタッフ(40代くらいの女性)の方はこちらを見ることもなく挨拶していただける気配がなかったのでこちらから「おはようございます」と声をかけました。 外資系のホテルですが、もう少し「おもてなし」の心が見えたらさらに良いホテルになるなぁと思いました。 とても素敵な空間です。非日常を味わえるのでとてもリラックスできると思います。また利用させていただきます。 お世話になりました。ありがとうございました。 ##### JURI Stayed 2 nights in Sep 2023 ### 8/10 Good #### Verified traveller Feb 8, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 長期滞在型コンドミニアム コンドミニアム形式なので大型冷蔵庫や洗濯機まで有り、長期滞在でスキーを楽しむには最適です。ただし近くにコンビニやスーパーマーケットはないので、小樽や余市で車で行って買いこむ必要があります。部屋は広く欧米人仕様なのでベッドも広く快適です。温泉はやや狭いので我々は室内のバスタブを使用しました。お湯もふんだんに出て問題ありません。レストランは、値段は高いですが味は結構良いです。日本人には朝夕共にボリュームもたっぷりでした。 ##### Verified traveller Stayed 2 nights in Feb 2023 ### 8/10 Good #### Genichi Jan 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Genichi Stayed 3 nights in Jan 2023 ### 4/10 Poor #### Tomohiro Jan 3, 2023 ##### Tomohiro ### 8/10 Good #### Verified traveller Jul 7, 2021 Liked: Staff & service, amenities, property conditions & facilities GWにたまたま、外からキッズスペースに気づいた息子に行きたいとせがまれ、飛び込みで宿泊しました。 たまたま日本人スタッフがおり、対応してもらう事ができ、無事宿泊できました。 施設は温泉もあり、部屋は靴を脱いで入れて、きれいで、くつろげます。 レストランはクローズで隣のトリビュートでの朝食対応でした。 トリビュートとは連携を取れるようです。 たまたま日本人スタッフが居たので、滞在自体は問題ありませんでしたが、居なかった場合は宿泊も難しかったと思います。 金額と時期を選ぶと思うが、個人的には大満足の宿泊となりました。 キロロリゾートでステイするなら、YU KIROROにまた泊まりたいですが、価格とのバランスにもよると思います。 キッズスペースは清潔で幼児が遊ぶには最高でしたし、お風呂もそこまで広くはないけど、露天風呂もあり、良かったです。 ##### Verified traveller Stayed 1 night in Apr 2021 ### 8/10 Good #### kanoko Mar 23, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### kanoko Stayed 2 nights in Mar 2020 ## 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