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Hilton Newbury Centre

4.0 star property

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Photo gallery for Hilton Newbury Centre

Exterior
Property entrance
0B
Lobby
0B | Living area
Located in the heart of Newbury, Hilton Newbury Centre offers a serene atmosphere with a coffee shop and beautifully landscaped garden. Enjoy British cuisine at Stubbs or relax with dry cleaning services. Previous guests praise this hotel's convenient location.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping
  • Laundry

Room options

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About the area

Map
Pinchington Lane, Newbury, England, RG14 7HL

Property amenities

Internet

  • Available in all rooms: High-speed internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: GBP 10 for adults and GBP 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Stubbs

Things to do

  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Property payment types

Important information

Property is also known as

Hilton Hotel Newbury Centre
Hilton Newbury Centre
Newbury Centre Hilton
Hilton Newbury Centre England
Hilton Newbury Centre Hotel Newbury
Newbury Hilton
Hilton Newbury Centre Hotel
Hilton Newbury Centre Hotel
Hilton Newbury Centre Newbury
Hilton Newbury Centre Hotel Newbury

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Hilton Newbury Centre Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 94 out of 321 reviews
Rating 8 - Good. 118 out of 321 reviews
Rating 6 - Okay. 64 out of 321 reviews
Rating 4 - Poor. 31 out of 321 reviews
Rating 2 - Terrible. 14 out of 321 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Daniel, San Marcos

Liked: Cleanliness, staff & service, room comfort

Newbury Nice

A nice relaxing trip into the country

6/10 Okay

Tracy, Bolton

Disliked: Cleanliness, property conditions & facilities, room comfort

Glad it was only one night

Arrived fairly late, the room very sparsely decorated and stone cold. Reception bar closed up shortly after arrival, all lights turned off. Reception and dining area very cold had portable heaters scattered around. Tables unclean, lots of dust,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money breakfast.

2/10 Terrible

Derek

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Does not deserve the hilton name

Booked a suit only to be told they had given it to someone else and then given a standard double that looked like something out of the 90's, the window would not shut properly so had road noise all night. If i knew how terible the evening meal and breakfast was going to be I would have gone to McDonald's and had much better food at a cheaper price. I will never say in a hilton again.

10/10 Excellent

Elizabeth K.

Liked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

One night stay

The hotel seemed to have a heating issue as there was a humorously small electric radiator plugged in next to a huge fire place in the lobby. Also, at breakfast the next day the system was blowing chilly air over the handful of breakfast diners, so not very nice to sit there so rushed what was a pretty good breakfast. The room was basic (to be expected at the price) however the carpet was very worn out and looked sleazy. The mattresses on the twin beds were cheap and a bit too firm. Also the duvet was the thinnest I've ever seen, even compared to the one I use in summer at home. The room smelled a bit musty - not sure if that was the carpet or another building/maintenance issue? The tiny bathroom had a paper thin door, and the normal bad mastic lines, gaps etc that you find in small internal rooms without proper ventilation in this type of modern cheap hotel. Bath panel damaged also - so overall looked shabby. You wont get much sleep if you are a light sleeper as any opening or closing door in the halls will wake you up, to say nothing of people talking in the halls and the cleaners.

6/10 Okay

Thomas, London

Liked: Cleanliness

Basic hotel close to Newbury

Surprising to find there is no lift so we had to carry our cases up the stairs - this would not suit everyone. There was no suggestion that someone could help with the cases. The bathroom was average - not a very good shower and the loo seat was loose! The room was comfortable but only what you would expect from 3 star accommodation - not up to the standard of other Hilton hotels in our experience. Hence not very good value for money. At the end of the evening the door "key" wouldn't work and we had to take it back to reception for resetting, which was done but with no apology from the staff for the inconvenience.

8/10 Good

Frank, Lymington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Theatre Break.

Very comfortable, staff helpful and friendly, breakfast and dinner good, free daily newspapers, a definite step-Up from Premier and similar, trees and various bushes create illusion of a countryside setting. Would definitely stay again if visiting Newbury.

8/10 Good

Susana

Liked: Cleanliness, room comfort

10/10 Excellent

Stephen, Crowborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

This is one of many hotels in Newbury but it far better than any other if you stay book a suite they are the best rooms around the staff are very friendly and always willing to help

10/10 Excellent

massimo, varese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortevole, personale super

Perfetto pulitissimo, personale super, colazione galattica

6/10 Okay

Andrew, London

Disapointed

The hotel was cold throughout. Only Bar food available. Shower was not hot

6/10 Okay

Stephen, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Tired and tatty, noisy drunk guests and thin walls

Unfortunately this hotel, which has been around for a number of years, is now looking very tired. The bedrooms and bathrooms are in need of refurbishment, with worn furniture and carpets, tatty doors, windows, curtains and walls. The sound insulation between rooms is extremely poor - we were kept awake until almost 3am by the sounds of drunk guests running up and down the corridors and being loud in their rooms (we had unfortunately picked a Saturday night where a Christmas party was in full swing). The car park also lacks proper lighting making parking and finding your way to the hotel entrance at night extremely difficult. We would not stay at the hotel again until it had been properly overhauled - and would also avoid staying at a weekend when there are likely to be many noisy and drunk guests in the hotel.

4/10 Poor

Natalie, Dorset

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed

Was very disappointed with my stay, unfortunately there was a Christmas party that night and was not informed when booking! My room 118 was very close to the party so didn't get any sleep till gone 12:30 when I went to reception to find out when the party would be ending The gentleman behind reception didn't really seem to care, he said it would end at 12 but didn't stop till 12:30. Very disappointed

4/10 Poor

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing as no free wifi was available in the room.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
The room was quite basic but perfectly adequate and clean, and the bed was very comfortable. The communal areas (reception, bar etc) were a pleasant surprise - far grander as a first impression than expected with lots of warm wood and sparkling bevelled glass.

2/10 Terrible

Jason, Oxfordshire

Disliked: Staff & service, property conditions & facilities

Typical Hilton

Typical Hilton really, the brand name issues cheques it cant really cash. The communal areas are clean well presented and in keeping with high standards. The rooms on the other hand, are dated, scuffed, with old furniture and carpets that need cleaning, replacing and essentially updating. check out is slow, the girl on the desk was busy looking at her screen when I arrived to check in, and took ages to realise there was a queue for the other desk point. On check out she was there again, and no eye contact, but plenty of playing with her computer. No quick check out facilities. Overall there are FAR better hotels out there, with newer modern facilities, which don't rely on a name to get business. I would have been incredibly annoyed to have had to pay the charges they had advertised in the foyer.

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities

Sadly disappointed

very disappointing really for a Hilton Hotel, very dated, furniture worn, stained carpets, noticed very dusty in places, mirrors in the bar and our bathroom were smeary, and in the hallways outside hotel rooms on the floor were dirty coffee cups, used glasses and wine bottles that were there when we arrived at 5.30pm and still there at 9am the next morning. All in all found the place shabby and expected better with the price paid to stay the night.

8/10 Good

J L, Tonbridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very comfortable and environment very good. Having to go to work I found my room very relaxing and the bed very comfortable. The bathroom was very clean

8/10 Good

Catherine, Torquay

Liked: Cleanliness, staff & service, room comfort

Happy To Serve You.....

This isn't a luxury hotel and neither does it have a luxury price tag. The hotel is very friendly and welcoming although a little dated in the public areas. The bedrooms could also do with updating and freshening up - but it is clean and comfortable. On the plus side, the variety of choices on the evening restaurant menu were very good and the food was beautifully cooked and presented. The buffet breakfast was very good indeed with a huge selection of hot and cold choices and very good quality. The staff were incredibly friendly, helpful and polite. The customer service was faultless and that counts for a lot these days. I will definitely return and ask them on booking for a really nice bedroom.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended

Not recommended. Radiator is not working after contact the service they provide two electric heater which makes the room very dry. The bathroom is very old and basin is blocked a bit.

6/10 Okay

Mike, Kirkcaldy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Too Hot, no TV. Bar service great.

Had a good reunion with old school pals, in the middle of a racing trip at Newbury. While the location was OK, and the service from the bar staff in particular was great, poor maintenance in the room let the place down. TV didn't work and nothing I could do or say would coax it to life. At least the radiator was enthusiastic - despite my best efforts, it was boiling and would not be dissuaded from heating the room to sun-surface temperature.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hannah, Leicester

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Noisy night

Room right next to stairs (no lift) but staff helped carry our bags up. We had a noisy night hearing people coming up and down the stairs and doors banging so slept terribly! Dinner service was slow (2.5hrs) for two courses - when mains arrived they weren't very hot and had to send them back. Breakfast was very good lots of choice on the buffet. Staff were all very friendly but overall we didn't have a great experience.