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Reviews of Courtyard by Marriott West Orange

3 out of 5
Courtyard by Marriott West Orange
8 Rooney Cir, West Orange, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1006 reviews" "
Rating 8 - Good. 301 out of 1006 reviews" "
Rating 6 - Okay. 107 out of 1006 reviews" "
Rating 4 - Poor. 36 out of 1006 reviews" "
Rating 2 - Terrible. 37 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lashonda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tabitha Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were too firm for my liking but others may like that. The appliances need to be updated. Otherwise great room. Staff were super nice!!
Stayed 1 night in May 2024

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the ladies working the front desk were amazing. so friendly and helpful too
Stayed 3 nights in May 2024
Response from Team West Orange on May 23, 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

6/10 Okay

James

Liked: Cleanliness
The TV was broken and it took nearly two hour in getting it to work. It was a problem with the remote which should have taken 5 min to just switch.
Stayed 1 night in May 2024
Response from Team West Orange on May 23, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

8/10 Good

JoAnna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Somewhat disappointed with the lobby bistro offerings. An overall great two night stay!
Stayed 2 nights in May 2024

10/10 Excellent

lincoln

Liked: Cleanliness, amenities, property conditions & facilities
Overall good
Stayed 1 night in May 2024
Response from Maria on May 22, 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Luckson

Stayed 1 night in Apr 2024
Response from Team West Orange on May 13, 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Excellent

Janet

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Team West Orange on May 13, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

John, Prince Frederick

Stayed 1 night in Apr 2024
Response from Maria on May 22, 2024
Thank you for your rating. We hope to see you again!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to seton hall university
Stayed 2 nights in Apr 2024
Response from Team West Orange on Apr 23, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Gary

nice
Stayed 1 night in Feb 2024
Response from Team West Orange on May 13, 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Excellent

Kagen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Apr 2024
Response from Team West Orange on Apr 15, 2024
Thank you for staying at The Courtyard by Mariott in West Orange. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Askia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and they make sure you are comfortable.
Stayed 1 night in Apr 2024
Response from Team West Orange on Apr 12, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Nathan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Team West Orange on Apr 12, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and serviceable.
Stayed 2 nights in Apr 2024
Response from Team West Orange on Apr 11, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from Team West Orange on May 13, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

LUDNER

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast would have been nice
Stayed 1 night in Apr 2024
Response from Team West Orange on Apr 11, 2024
While we are happy to hear that overall your visit to The Courtyard by Marriott was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Excellent

J P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team West Orange on Apr 12, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel and everything about it My room was extremely clean front desk staff was very professional
Stayed 2 nights in Mar 2024
Response from Team West Orange on Apr 1, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

6/10 Okay

Flavia

Business traveller
Disliked: Amenities
Convenient if you need to run for groceries, coffee and be close to major highways. Property seems average, with some broken/loose light fixtures. Needs updating bathrooms/carpeting (smelled a bit damp). Not much to complain if on an overnight trip, solo/business. Trouble if you are put in a room next to parents with children. Bit noisy. Nothing spectacular. Went on a business conference on another Marriott property nearby (did not stay), Residence Inn (more expensive had I stayed there) it did not feel that much better either. Marriott is dropping the ball.
Stayed 1 night in Mar 2024
Response from Mike on Mar 25, 2024
Hello. thank you for staying with us and thank you for your feedback. We strive to the best we can with every guest. We do hope you stay with us gain in the future so that we can make it memorable. Thank you.

6/10 Okay

NANCY

Stayed 1 night in Mar 2024
Response from Team West Orange on Apr 15, 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Shawn

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not worth the money, no breakfast option, staff not the friendliest
Stayed 4 nights in Mar 2024
Response from Michael. on Mar 24, 2024
I do apologize that your stay was not the greatest. We do offer a paid breakfast at our Bistro. And again, I do apologize for the staff. It is not customary for this to occur.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 2 nights in Feb 2024
Response from Team West Orange on Mar 22, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay,and look forward to welcoming you back soon.

2/10 Terrible

Kabrina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I stayed in room 213 ; and it was infested with ants .
Stayed 1 night in Mar 2024
Response from Michael. on Mar 17, 2024
Thank you for staying with us. As we spoke earlier, a refund was authorized for your stay. Once again, we apologize for any inconvenience.

6/10 Okay

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Team West Orange on Mar 22, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Chyanne

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a nice space for a getaway for two nights
Stayed 2 nights in Mar 2024
Response from Team West Orange on Mar 12, 2024
Thank you for your review of your stay. We look forward to seeing you again when traveling in this area.

6/10 Okay

Charniece

Stayed 1 night in Mar 2024
Response from Mike on Mar 11, 2024
Thank you for staying with us.

10/10 Excellent

Benjy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay at staff very kind and friendly.
Stayed 1 night in Mar 2024
Response from Maria Z on Mar 6, 2024
Thank you for your response! We hope to see you again.

2/10 Terrible

RICHARD A

Disliked: Cleanliness, property conditions & facilities
Did not offer fresh towel and bedding service
Stayed 1 night in Mar 2024
Response from Michael on Mar 3, 2024
Hello Richard,I am sorry to hear you were not given fresh towels and bedding service. If you do stay with us for less than three days, housekeeping services are based on request only. Once again, our apologies.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Maria Z on Feb 28, 2024
Thank you for your response. We hope to see you again!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 26, 2024
Thank you for the review and rating us a 10 out of 10. We look forward to seeing you again soon!

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Maria Z on Feb 28, 2024
Thank you for your response. We hope to see you again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Nadia

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thank you for your review. We look forward to seeing you again soon.

4/10 Poor

Cindy

Travelled with family
Disliked: Staff & service
My 90 year old mother was with me and the elevator(s) were not working. She had to climb stairs and then walk down 2 long hallways. The staff didn’t seem concern or offer any alternative or assistance. We didn’t know what was going to be involved until we made the trek. Then, realizing, that it was too much for her physically I asked to be moved to a first floor room. The staff accommodated. But I would have expected that they would have been proactive and offered it when we checked in. We weren’t told that the elevator wasn’t functional until our room was already assigned. Also, for the price I expected a continental breakfast…. Or at least free coffee in the lobby.
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could have them serviced. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

6/10 Okay

James

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thank you for your review of our hotel. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

2/10 Terrible

lisa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My daughter and I checked into this hotel last night. We experienced a devastating fire in our home and our church family assisted in providing us with this place to rest our heads. When we woke up today we learned that 15 guests, and ourselves were the victim of our cars being broke into and our property stolen. Everything that we had left in this world was stolen. No shoes, clothing, wallets, Everything. The sad thing is that the hotel's cameras weren't working, and of course they're not liable for theft of vehicles and other things. West orange police arrived and were great and assisted as best they can. However, there was no manager for Marriott on site, and not a representative for Marriott showed up. It appears that this was an inside job. The thrives broke into cars right in front of the front door. This place is not safe,and offered no assistance at all. With the exception of providing plastic bags for the guests broken car windows. Oh, and the tape. This is scary. Imagine leaving your rooms and these same thieves getting in, or while you're there. Again this place is not safe!!!!
Response from Team West Orange on Feb 22, 2024
Thank you for bringing this issue to our attention, your opinion and satisfaction are very important to us. The safety and security of our guests are always top priority. The team will review your information and do everything possible to make sure we get this corrected. We are sorry your recent stay did not meet your expectations. Rest assured, that your comments are taken to heart, and we will do everything we can to improve for your future stay.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room.Would stay again. Expensive food and cable had few channels.
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
While we are happy to hear that overall, your visit to The Courtyard by Marriott was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Team West Orange on Mar 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Trever

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was phenomenal exactly what I needed from the great service at check in to checking out Mike and Josette made me feel right at home the dining experience was very tasteful I enjoyed the food as well very easy and convenient didn’t have to go out for food and yes I would definitely continue to recommend family and friends thanks for the hospitality.
Stayed 2 nights in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thank you for choosing The Courtyard by Marriott. We recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.

6/10 Okay

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just okay. Not a Marriott experience.
$200 for incidentals not refunded at checkout? Terrible food and way overpriced. Grateful for the Starbucks nearby. Accommodations were okay. Lessons learned.
Stayed 3 nights in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Anthony

Business traveller, Travelled with partner
Disliked: Amenities
Breakfast was unavailable. I was offered a banana or orange by the floridly coughing breakfast area person when they explained that bagels get dropped off later. Anodyne corporate property already a bit past its prime. Very conveniently located to I-280 is a plus.
Stayed 1 night in Jan 2024
Response from Team West Orange on Feb 22, 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

10/10 Excellent

Annette

Stayed 2 nights in Jan 2024
Response from Team West Orange on Mar 22, 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Excellent

archie

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Sandra

Travelled with group
Located near major expressway. Eateries, restaurants, movie theater, grocery, liquor store within walking distance
Stayed 2 nights in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!